Best AI Call Center Software
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Most Popular AI Call Center Software
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List of 20 Best AI Call Center Software
Category Champions | 2026
AI call center software providing efficient call routing and insightful speech analytics.
Product Description
CloudTalk is a sophisticated AI call center solution designed to improve customer satisfaction. It leverages AI to efficiently direct calls to the appropriate agents. Speech analytics provide valuable insights into customer interactions, enhancing service quality and agent performance. These AI-driven features streamline call center operations... Read More About CloudTalk
CloudTalk Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- CRM Integration
- International Numbers
- Call Whispering
- Power Dialer
- Call Conferencing
- Call Analytics
- Call Routing
- Automatic Call Distribution (acd)
- View all Features
CloudTalk Features and Usability-Based User Satisfaction Score
Category Champions | 2026
AI Powered Cloud Phone Sytem For Modern Businesses
Product Description
KrispCall is an AI-powered phone app for modern businesses that integrates with CRM to enhance global operations. With Power Dialer, Call Coaching,& Bulk SMS, it streamlines workflows and drives growth. Get 100+ countries' numbers and reach your clients abroad easily. Read More About KrispCall
KrispCall Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Center Software
- Custom Greetings
- Call Conferencing
- Virtual Phone Numbers
- Voicemail
- Call Routing
- Call Transfer
- Call Queuing
- View all Features
KrispCall Features and Usability-Based User Satisfaction Score
Contenders | 2026
Product Description
Sarv is offering a powerful platform to create and send beautifull personalized email campaigns with advanced features like automation, drag-n-drop editor, A/B testing, and advanced metrics. Read More About Sarv
Sarv Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Ivr System
- Event Triggered Email
- Call Routing
- Contact Database
- Analytics And Reporting
- Customer Support
- Template Management
- Api Integration
- View all Features
Sarv Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
UnleashX The Voice AI Employee Platform for Business Operations. Build and scale AI employees that handle calls, follow-ups, and workflows in real time across teams and functions. Read More About UnleashX
UnleashX Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Multi Turn Conversations
- Voice Recognition
- Knowledge Base Integration
- Speech To Text
- Api Integration
- Scalability
- Contextual Understanding
- Real Time Analytics
- View all Features
Free
$ 0
Per Month
Standard
$ 29
Per Month
Pro
$ 49
Per Month
Advanced
$ 99
Per Month
UnleashX Features and Usability-Based User Satisfaction Score
Category Champions | 2026
AI call center software featuring call tracking and automated workflows for optimized performance.
Product Description
CallHippo is innovative AI call center software that enhances customer service. It features AI-powered call tracking, providing detailed insights into call activities. Automated workflows streamline tasks and improve efficiency, ensuring seamless operations. These AI-driven capabilities make CallHippo a powerful tool for optimizing call center performance... Read More About CallHippo
CallHippo Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Number Porting
- Team Collaboration
- Voicemail
- Power Dialer
- Call Analytics
- On Hold Music
- Call Forwarding
- Call Barging
- View all Features
Basic
$ 0
User/Month
Starter
$ 18
User/Month/Billed Annually
Professional
$ 30
User/Month/Billed Annually
Ultimate
$ 42
User/Month/Billed Annually
CallHippo Features and Usability-Based User Satisfaction Score
Contenders | 2026
AI call center platform featuring intelligent call routing and real-time sentiment analysis.
Product Description
Vonage Contact Center is a versatile AI call center software designed to enhance customer interactions. It uses AI call routing to efficiently direct calls to the most suitable agents. Voice bots handle routine inquiries, while sentiment analysis gauges customer emotions in real-time, allowing for tailored... Read More About Vonage
Vonage Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Park
- Customizable Music On Hold
- Conference Calling
- Do Not Disturb
- Mobile App
- Team Messaging
- Extension Dialing
- Call Queuing
- View all Features
Mobile
$ 20
Per Month
Premium
$ 30
Per Month
Advanced
$ 40
Per Month
Vonage Features and Usability-Based User Satisfaction Score
Contenders | 2026
AI call center solution featuring call transcription and sentiment analysis for improved support.
Product Description
Dialpad Contact Center is innovative AI call center software designed to optimize customer support. It features AI call transcription, providing accurate and detailed records of conversations. Sentiment analysis gauges customer emotions during calls, allowing for more personalized responses. These AI-driven features help improve service quality... Read More About Dialpad
Dialpad Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Customizable Call Queues
- Analytics And Reporting
- Call Disposition
- Call Conferencing
- Call Transfer
- Voicemail Transcription
- Call Whispering
- Mobile App
- View all Features
Ai Voice
$ 15
Per Month
Ai Meetings
$ 15
Per Month
Ai Contact Center
$ 80
Per Month
Ai Sales
$ 60
Per Month
Dialpad Features and Usability-Based User Satisfaction Score
Emergents | 2026
AI-powered call center tool with chatbots and conversation routing for improved support.
Product Description
Intercom is a robust AI call center tool that aids in improving customer support. It includes AI chatbots that quickly handle common questions. Conversation routing ensures customers reach the right agents for tailored help. These AI features simplify operations and boost the customer experience, making... Read More About Intercom
Intercom Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Outbound Messages
- Lead Qualification
- Knowledge Base
- Third Party Integrations
- User Feedback
- Help Center
- Live Chat
- CRM Integration
- View all Features
Intercom Features and Usability-Based User Satisfaction Score
Emergents | 2026
AI-enhanced call center tool that delivers personalized service and predictive analytics.
Product Description
Avaya OneCloud is an advanced AI call center tool aimed at improving customer service. With AI-enhanced customer service, it provides personalized and efficient support. Predictive analytics provide useful insights, allowing you to foresee customer needs and improve interactions. These AI-driven features ensure superior performance and... Read More About Avaya
Avaya Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Skill Based Routing
- Call Back Functionality
- Workforce Management
- Interactive Voice Response (ivr)
- Real Time Reporting
- Multichannel Support
- Call Queuing
- Quality Management
- View all Features
Avaya Features and Usability-Based User Satisfaction Score
Contenders | 2026
AI call center software offering real-time agent assistance and predictive routing for optimized service.
Product Description
Talkdesk is advanced AI call center software designed to optimize customer interactions. It features AI for agent assist, providing real-time guidance to improve service quality. Call analytics offer in-depth insights into performance and customer behavior. Predictive routing ensures calls are directed to the best agents... Read More About Talkdesk
Talkdesk Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Whispering
- Omnichannel Support
- Interactive Voice Response (ivr)
- Quality Management
- Agent Performance Analytics
- Call Monitoring
- Voicemail Transcription
- Outbound Dialer
- View all Features
Express
$ 25
Agent/Month
Professional
$ 65
Agent/Month
Enterprise
$ 125
Agent/Month
Talkdesk Features and Usability-Based User Satisfaction Score
Contenders | 2026
AI call center solution with intelligent call routing and detailed voice analytics.
Product Description
8x8 Contact Center is a high-tech AI call center solution aimed at boosting customer service. It features AI call routing, ensuring customers connect with the best agents quickly. Voice and speech analytics offer detailed insights into customer interactions and agent performance. These AI features make... Read More About 8x8 Virtual Office
8x8 Virtual Office Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Presence Detection
- Call Monitoring
- Video Conferencing
- Virtual Receptionist
- Directory Assistance
- Number Porting
- Voicemail To Email
- Fax Support
- View all Features
Basic
$ 20
User/Month
8x8 Virtual Office Features and Usability-Based User Satisfaction Score
Contenders | 2026
AI-enhanced call center tool with voice bots and automated call routing for streamlined operations.
Product Description
Zendesk Talk is a cutting-edge AI call center software that boosts customer service efficiency. It comprises AI voice bots that easily manage and resolve customer questions. Automated call routing quickly directs calls to the best-suited agents. These AI-driven features help streamline call center operations and... Read More About Zendesk Talk
Zendesk Talk Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Real Time Dashboard
- Call Transcripts
- Warm Transfer
- Voicemail
- Automatic Ticket Creation
- Business Hours
- Call Conferencing
- Call Blocking
- View all Features
Lite
$ 0
Per Month
Team
$ 19
Per Month
Professional
$ 49
Per Month
Enterprise
$ 89
Per Month
Zendesk Talk Features and Usability-Based User Satisfaction Score
Contenders | 2026
AI-driven call center software that boosts efficiency with predictive dialing and speech analytics.
Product Description
Five9 is an advanced AI-driven call center software that streamlines customer interactions. Predictive dialing boosts efficiency by connecting agents with customers at optimal times. Speech analytics enhances customer service by analyzing conversations for insights. These AI capabilities make Five9 an essential tool for enhancing call... Read More About Five9
Five9 Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Scripting
- Omnichannel Routing
- Real Time Reporting And Analytics
- Agent Desktop Tools
- Call Conferencing
- Outbound Campaign Management
- CRM Integration
- Call Queuing
- View all Features
Five9 Features and Usability-Based User Satisfaction Score
Contenders | 2026
AI call center solution that enhances service with AI-powered routing and sentiment analysis.
Product Description
NICE inContact is an advanced AI call center software designed to boost customer service. It uses AI-powered routing to connect customers with the best agents. The in-built capability of sentiment analysis offers real-time insights into customer emotions, thus providing more personalized and effective responses. These... Read More About NICE inContact Call Center
NICE inContact Call Center Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Omnichannel Routing
- Outbound Dialing
- Call Monitoring
- Real Time Reporting
- Customizable Dashboards
- Historical Reporting
- CRM Integration
- Speech Analytics
- View all Features
NICE inContact Call Center Features and Usability-Based User Satisfaction Score
Contenders | 2026
AI call center platform with advanced call routing and voice recognition for superior service.
Product Description
RingCentral Contact Center is advanced AI call center software that improves customer service. It features AI call routing to direct customers to the best agents quickly. Voice recognition enhances call handling by understanding and processing customer requests accurately. Its analytics offer valuable insights into performance... Read More About RingCentral
RingCentral Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Scripting
- Agent Performance Tracking
- Call Recording
- Call Barging
- Omnichannel Routing
- Voicemail
- Automatic Call Distribution (acd)
- Customizable Dashboards
- View all Features
Core
$ 30
User/Month
Advanced
$ 35
User/Month
Ultra
$ 45
User/Month
RingCentral Features and Usability-Based User Satisfaction Score
Emergents | 2026
AI-powered call center software that personalizes customer service and provides insightful analytics.
Product Description
Genesys Cloud is cutting-edge AI call center software that improves customer interactions. It makes use of AI to provide personalized and efficient service. Predictive engagement helps anticipate customer needs and directs them to the right resources. Its AI-driven analytics offer valuable insights to enhance service... Read More About Genesys Cloud
Genesys Cloud Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Agent Scripting
- Social Media Integration
- Chat And Messaging
- Callback Scheduling
- Email Management
- Co Browsing
- Performance Management
- Predictive Dialer
- View all Features
Genesys Cloud Features and Usability-Based User Satisfaction Score
Emergents | 2026
AI-powered call center software offering predictive analytics and personalized support.
Product Description
Cisco Webex Contact Center is a powerful AI call center software that elevates customer service. It uses AI for customer experience, delivering personalized and efficient support. Predictive analytics offers valuable insights, helping anticipate customer needs and optimize interactions. These AI-driven features ensure superior performance and... Read More About Cisco Webex Contact Center
Cisco Webex Contact Center Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Mobile App
- Skill Based Routing
- Interactive Voice Response (ivr)
- Call Recording
- Third Party Integrations
- Omnichannel Routing
- Call Scripting
- Quality Management
- View all Features
Cisco Webex Contact Center Features and Usability-Based User Satisfaction Score
Emergents | 2026
AI call center software with efficient AI voice bots and automated call routing.
Product Description
Freshdesk Contact Center is modern AI call center software created to enhance customer service. It features AI voice bots that handle customer queries efficiently and accurately. Automated call routing ensures customers are quickly connected to the best agents. These AI-driven capabilities streamline operations and enhance... Read More About Freshdesk Contact Center (formerly Freshcaller)
Freshdesk Contact Center (formerly Freshcaller) Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Recording
- Call Barging
- Number Porting
- Agent Extensions
- Call Metrics And Reporting
- Call Monitoring
- Call Notes
- Ivr (interactive Voice Response)
- View all Features
Sprout
$ 0
21 Days
Blossom
$ 15
Agent/Month (Billed Annually)
Garden
$ 29
Agent/Month (Billed Annually)
Estate
$ 45
Agent/Month (Billed Annually)
Freshdesk Contact Center (formerly Freshcaller) Features and Usability-Based User Satisfaction Score
Emergents | 2026
AI call center software providing personalized interactions and insightful call analytics.
Product Description
UJET is advanced AI call center software that enhances customer interactions. It uses AI to personalize and streamline customer interactions. Call analytics give you crucial insights into performance and customer behavior, thus enabling you to make better and smarter decisions. These AI-driven capabilities streamline call... Read More About UJET
UJET Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Ivr System
- CRM Integration
- Chat Support
- Social Media Integration
- Customer Feedback
- Call Recording
- Voice Support
- Customizable Dashboards
- View all Features
UJET Features and Usability-Based User Satisfaction Score
Emergents | 2026
AI-driven call center software with advanced call routing and speech analytics for optimized service
Product Description
Aircall is a dynamic AI call center software that aims to enhance customer relations. The tool uses AI for call routing to swiftly connect calls with the most appropriate agents. Speech analytics provide in-depth insights into conversations, enhancing service quality and agent performance. These AI-driven... Read More About Aircall
Aircall Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Blocking
- Live Call Monitoring
- Click To Dial
- CRM Integration
- Call Recording
- Call Whispering
- Call Barging
- Call Tagging
- View all Features
Essentials
$ 40
User/Month
Professional
$ 70
User/Month
Aircall Features and Usability-Based User Satisfaction Score
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