Amazon Lex Reviews
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Overall Amazon Lex Reviews
Here's an unbiased review of Amazon Lex. Discover how Amazon Lex users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
Amazon Lex Pros and Cons Based on Customer Reviews
"Amazon Lex offers powerful natural language understanding and automatic speech recognition, making it easy to build engaging conversational interfaces."
"The platform supports multiple languages, making it versatile for global applications."
"It's a fully managed service with no upfront costs, allowing you to pay only for what you use."
"Lex provides a visual interface for designing conversation flows, which is accessible to both developers and non-developers."
"The maximum character limit for all utterances in a bot is 20,000, which might be a constraint for complex interactions."
"Some technical knowledge is needed to fully leverage all of Lex's features."
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Hear directly from customers who have used Amazon Lex. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Verified Reviewer
Verified User
Amazon Lex is a fully managed artificial intelligence (AI) service providing advanced natural language models to design, build, test, and deploy conversational interfaces in applications. Build bots (voice and text) with conversational AI, and pay only for speech and text requests with no upfront costs or minimum fees. It is a very healthy and good platform.
Amazon Lex After Sales Service Rating
What do you like best about Amazon Lex?
Amazon Lex is a powerful service provided by AWS for the development of conversational application interfaces. Its ability to understand various natural languages and perform automatic speech recognition makes it simpler for users to create interesting applications.
What do you dislike about Amazon Lex?
Amazon Lex is a widely used service and is defined as an AWS service for creating speech and text-based conversational interfaces for applications. Amazon Lex V2 gives users the power and flexibility of natural language understanding (NLU).
What features is Amazon Lex currently missing?
I am building an agent in Amazon Lex with around 3 intents. All the 3 intents have a variable which has been ticked as 'required', meaning the agent has to prompt for those variables when the user query is missing it. However when I am using a lambda function as codehook validation the, function gets triggered without prompting for the missing variable. For example: Intent which describes call notes from a call with a specific person: The prompt is " Specify the name of the person whose notes you want to see' The objective of the lambda function is to print out "Call notes for the person is XYZ' When I don't use any lambda function through codehook validation, I get a prompt for the name of the person, but when I use codehook validation, the lambda function gets triggered and I get the reply as "Call notes for None is XYZ".
What other products like Amazon Lex have you used or evaluated?
Verified Reviewer
Verified User
Amazon Lex provides a seamless experience for creating conversational interfaces. Its natural language understanding and speech recognition capabilities are robust, making it easy to build interactive chatbots. The integration with AWS services enhances its functionality, although some technical knowledge is needed to fully leverage its features. Despite this, Lex’s scalability and efficiency in handling complex interactions make it a top choice for developers seeking advanced conversational solutions.
Amazon Lex After Sales Service Rating
What do you like best about Amazon Lex?
Amazon Lex provides a visual interface for designing conversation flows, making it accessible to developers and non-developers alike. Integration with AWS: Seamless integration with other AWS services, such as Lambda, S3, and D.
What do you dislike about Amazon Lex?
Amazon Lex can be expensive, especially for large-scale applications or high-volume usage. Limited customization: While Lex provides a range of built-in features, customization options can be limited, requiring workarounds or additions.
What features is Amazon Lex currently missing?
No
What other products like Amazon Lex have you used or evaluated?
No
Deepak S.
Digital marketing
Used the software for : Free trial (Daily)
Company Size :5001-10,000 employees
Verified Reviewer
Verified User
Amazon does have a legitimate product testing program called Amazon Vine, but it's by invitation only. Customers who consistently write insightful reviews are most likely to be invited – usually, customers who have written 100 reviews or more. We take the integrity of our reviews platform very seriously. If we determine that you have attempted to manipulate reviews or violated our guidelines in any other manner, we may immediately suspend or terminate your Amazon privileges, remove reviews, and delist related products.
Amazon Lex After Sales Service Rating
What do you like best about Amazon Lex?
provides the deep functionality and flexibility of natural language understanding (NLU) and automatic speech recognition (ASR) so you can build highly engaging user experiences with lifelike conversational interactions and create new categories of.
What do you dislike about Amazon Lex?
Bot is the primary resource type in Amazon Lex. The other resource types in Amazon Lex are intent, slot type, alias, and bot channel association.
What features is Amazon Lex currently missing?
Amazon Lex is an AWS service for building conversational interfaces for applications using voice and text. With Amazon Lex, the same conversational engine that powers Amazon Alexa is now available to any developer, enabling you to build sophisticated, natural language chatbots into your new and existing applications.
What other products like Amazon Lex have you used or evaluated?
Lex Messenger Platform. IBM watsonx Assistant. Yellow.ai. Kore.ai Experience Optimization (XO) Platform. Amelia. OneReach.ai. Oracle Digital Assistant. Haptik.
Verified Reviewer
Verified User
Review Source: Organic
I tried Amazon Lex and found it very good. I didn't expect it to be fast, perfect, and easy to use. I like Amazon. I love this company.
Amazon Lex IOS App Experience
What do you like best about Amazon Lex?
It is very fast and has good UI/UX.
What do you dislike about Amazon Lex?
the sound sensor for identifying the right person in a wide area
What features is Amazon Lex currently missing?
i think it is very amaizing and no need for more improvements
What other products like Amazon Lex have you used or evaluated?
Ring Light from Amazon it is good experience and good delivery
How Amazon Lex is better/different from its competitors?
it has a good service and fast delivery
Verified Reviewer
Verified User
Review Source: Organic
I love Amazon and how easy it is to use. It is very cool, has reasonable prices, and the delivery service is fast and safe. Good luck!
Amazon Lex IOS App Experience
Amazon Lex After Sales Service Rating
What do you like best about Amazon Lex?
It provides me with convenience and allows me to purchase easily and quickly.
What do you dislike about Amazon Lex?
It provides me with convenience and allows me to purchase items easily and quickly.
Do you think Amazon Lex delivers value for the money spent?
Not Sure
Are you satisfied with Amazon Lex features?
Yes
Did implimentation of Amazon Lex was easy?
Yes
What features is Amazon Lex currently missing?
For me, there is nothing missing, a very comprehensive and wonderful application
What other products like Amazon Lex have you used or evaluated?
Apk amazon and amazon prime
How Amazon Lex is better/different from its competitors?
Updates Competitive offers for discounts and good prices for everyone
Verified Reviewer
Review Source: Organic
Easy solution to build your own chatbot. The models are accurate, well-trained, and support popular languages like English, German, French, Korean, Portuguese, Mandarin, etc.
Amazon Lex Mobile App Experience
Amazon Lex After Sales Service Rating
What do you like best about Amazon Lex?
Most of the AI-related work is done by AWS itself, which makes Lex super easy to implement in projects. Overall, I find it smart and very useful for creating your own chatbots.
What do you dislike about Amazon Lex?
User voice input can be up to 15 seconds long; this is a major drawback. A maximum of 20,000 characters is allowed for all utterances in a bot.
Do you think Amazon Lex delivers value for the money spent?
Yes
Are you satisfied with Amazon Lex features?
Yes
Did implimentation of Amazon Lex was easy?
Yes
What features is Amazon Lex currently missing?
Integration with more platforms. Currently only 4 platforms are supported Facebook Messenger, Slack, Kik, Twilio SMS