Ameyo Contact Center
What is Ameyo Contact Center?
Ameyo's Contact Center Software helps improve first call resolution and reduces agents' idle time significantly, thereby boosting overall productivity. Ameyo endows with CX rich solutions which are easy to access & agent friendly, yet affordable.
Ameyo Contact Center Starting Price
Ameyo Contact Center Awards
Get an Overview for the Leaders Matrix at glance
Our Awards and Recognition
Ameyo Contact Center Screenshots
Key Features of Ameyo Contact Center
- CRM
- CRM integration
- Knowledge Management
- Multiuser Login & Role-based access control
- Performance Management
- SMS
- Appointment Management
- Call Center
- Quality Management
- Mobile App
- Lead Management
- Contact Management
- IVR and Dial Groups
- Call Routing
- Internal Call Transfer
- API Integration
Ameyo Contact Center Users
Business
- Freelancers
- StartUps
- SMEs
- Agencies
- Enterprises
Available Support
- Phone
- Live Support
- Training
- Tickets
Specifications
-
Deployment:
Any
-
Payment:
Monthly, Yearly
-
Api
-
Customization
-
Mobile Support
Desktop Platforms
-
Web App
-
Windows
-
Mac
Mobile Platforms
-
Android
-
iOS
Language Support
- English
Ameyo Contact Center Categories on SoftwareSuggest
.png){kind=logo}
Company Details
Ameyo
Gurgaon
B2/450, Spaze iTech Park, Sector-49, Sohna Road, Gurgaon-122018, Haryana (India)
People who viewed Ameyo Contact Center also visited
Starting at $ 20
Starting at $ 10
Ameyo Contact Center Description
Ameyo is creating CX Memories for 2000+ Brands across 60+ Countries. Ameyo being a platform build to solve all the customer experience problems offers a robust Contact Center Solution. The solution aims to enable all organizations – SMEs or Enterprises in managing their customer interactions along with getting rid of the siloed operations and workforce management. Some of our industry-winning products are:
Ameyo Voice - Call Center Software to help you connect with your customer easily
Ameyo Omni - Omnichannel Contact Center Software for the seamless customer journey.
Ameyo Fusion - Provides Helpdesk ticketing system with an Intuitive, Unified and Powerful User Interface
Ameyo Emerge - It's a cloud-based call center software that provides a trouble-free and secure solution.
Ameyo Engage - Cloud-based Contact Center software for International Calling that is simple, secure, and scalable.
Ameyo Collect - Automated Collection Software to prioritize and debt recovery.
Ameyo Contact Center Customers
.jpg "Ameyo Contact Center Billing Software"){kind=logo}
Alternatives of Ameyo Contact Center
Starting at $ 19.99
Starting at $ 199
Starting at $ 25
Ameyo Contact Center Videos
Integrations
Zendesk, Freshworks, Microsoft Dynamics, ZOHO CRM, Leadsquared, SugarCRM
Overall Reviews
Ameyo Contact Center Pros and Cons
Pros
"I'm using a lot of things because of my job duties, perfectly integrates with my CRM tools , Reporting daily reports, Real-time to maintain the Service level, updating the dialer for the outbound/inbound Campaign . There is a great part of the reporting and all the required data to manage the service level.Recording can be easily shared with secured method. The best part if i can say we use the ameyo anywhere in the whole world."
"Data rechurn is very easy, and you can increase attempts very easy."
Cons
"if we can go for improvement section then Screen recording feature is not available . Autocall time not shown when voice is ON , low internet speed connections take so much time to load the page and this might some issues 'HANG-UP""
"Real time monitor is best in this and pacing works very good."
Ameyo Contact Center Reviews (2)
Aman K.
SENIOR ADMINISTRATIVE ASSISTANT
Used the software for : 2+ years (Daily)
Company Size :1001-5000 employees
Highly recommended for any organization who dialing daily basics
Ameyo is "MAJESTICALLY " I love this. I am using ameyo for ADMISSION purposes. To love this ameyo is that our work never stops when the whole country is shut down during the pandemic. We are still working from home admissions going on at that time. Voice Quality is Amazing, has BrillIant features, and is much more comfortable; the Disposition option is fantastic when the applicant cuts the call, and we make remarks on the call.
Ameyo Contact Center After Sales Service Rating
What do you like best about Ameyo Contact Center?
I'm using a lot of things because of my job duties, perfectly integrates with my CRM tools , Reporting daily reports, Real-time to maintain the Service level, updating the dialer for the outbound/inbound Campaign . There is a great part of the reporting and all the required data to manage the service level.Recording can be easily shared with secured method. The best part if i can say we use the ameyo anywhere in the whole world.
What do you dislike about Ameyo Contact Center?
if we can go for improvement section then Screen recording feature is not available . Autocall time not shown when voice is ON , low internet speed connections take so much time to load the page and this might some issues 'HANG-UP"
What features is Ameyo Contact Center currently missing?
Sometimes, I face server down in the ameyo , it takes more time in resolving the issue.
Alok
Dialer analyst
Used the software for : More than 1 year
Company Size :201-500 employees
Best outbound dialer
Overall very happy to use it. I had used 4 outbound dialer, but ameyo is one of the best and service is awsome of ameyo, you can easily use chat as well as calling both.
What do you like best about Ameyo Contact Center?
Data rechurn is very easy, and you can increase attempts very easy.
What do you dislike about Ameyo Contact Center?
Real time monitor is best in this and pacing works very good.
Ameyo Contact Center FAQs
What apps do Ameyo Contact Center integrate with?
Ameyo Contact Center integrates with various apps:
- Zendesk
- Freshworks
- Microsoft Dynamics
- ZOHO CRM
- Leadsquared
- SugarCRM
What are the top 5 features for Ameyo Contact Center?
The top 5 features for Ameyo Contact Center are:
- CRM
- CRM integration
- Knowledge Management
- Multiuser Login & Role-based access control
- Performance Management
