SmartDesk
What is SmartDesk?
SmartDesk is a service management tool that automates Incident Management, Change Management and Problem Management functions in a customer support environment. It offers trouble ticket logging and helps customer support agents to receive, process, and respond to such requests.
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Key Features of SmartDesk
Here are the powerful features that make SmartDesk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Document Management
- Email Integration
- Customer DataBase
- Surveys & Feedback
- Alerts/Escalation
- Incident Management
- Known Issue Management
- Service Desk (ITIL ITSM)
- Ticket Management
- Help Desk Management
- Issue Tracking
- Problem Management
- Service Level Management
- Service Level Agreement (SLA) Management
- Third Party Integration
SmartDesk Specifications
Get a closer look at the technical specifications and system requirements for SmartDesk. Find out if it's compatible with your operating system and other software.
Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly, Onetime(Perpetual license)
Accessibility :
Desktop Platforms :
Language Support :
Business :
Available Support :
SmartDesk Categories on SoftwareSuggest :
Company Details :
SmartDesk Comparisons
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SmartDesk Description
Here's the comprehensive description of SmartDesk. Gain a brief understanding of its unique features and exceptional benefits.
SmartDesk is a service management tool that is automate of Incident Management, Change Management and Problem Management functions in the customer support environment. It offers trouble ticket logging, and helps customer support agents to receive, process, and respond to the requests. It is helps streamline customer support with automated escalations and reminders.
SmartDesk Resources
SmartDesk Customers
Overall SmartDesk Reviews
Thinking about using SmartDesk? Check out verified user reviews & ratings based on SmartDesk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
1 SmartDesk Reviews
Hear directly from customers who have used SmartDesk. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Avjot
Customer
Used the software for : 2+ years
Company Size :51-200 employee
Verified By : 
A good helpful experience
Had some queries and the way their executives told the solution and helped me to get through all the process very timely and the desired solution was there for me good patience and they actually try to listen to your problems.
Useful 0
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SmartDesk FAQs
What are the top 5 features for SmartDesk?
The top 5 features for SmartDesk are:
- Document Management
- Email Integration
- Customer DataBase
- Surveys & Feedback
- Alerts/Escalation
What type of customer support is available from SmartDesk?
The available support which SmartDesk provides is:
- Phone
- Live support
- Tickets
- Training
Where is the headquarters/company of SmartDesk located?
The headquarters/company of SmartDesk is located at Navi Mumbai.
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