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What is SmartDesk?

SmartDesk is a service management tool that automates Incident Management, Change Management and Problem Management functions in a customer support environment. It offers trouble ticket logging and helps customer support agents to receive, process, and respond to such requests.

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Key Features of SmartDesk

Here are the powerful features that make SmartDesk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Customer DataBase
  • Document Management
  • Email Integration
  • Help Desk Management
  • Incident Management
  • Issue Tracking
  • Known Issue Management
  • Problem Management
  • Service Desk (ITIL ITSM)
  • Service Level Agreement (SLA) Management
  • Service Level Management
  • Third Party Integration
  • Ticket Management

SmartDesk Screenshots

SmartDesk Specifications

Get a closer look at the technical specifications and system requirements for SmartDesk. Find out if it's compatible with your operating system and other software.

Company Details :
Company Name : e2serv Technologies
Headquarter : Navi Mumbai
Full Address : 204, Chawla Complex, Sector 15, CBD Belapur, Navi Mumbai - 400614
Overview Provided by : Brahmanand Dehury
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Language Support :
English
Business :
StartUps
SMBs
Agencies
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets

SmartDesk Comparisons

Compare SmartDesk with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.

SmartDesk Description

Here's the comprehensive description of SmartDesk. Gain a brief understanding of its unique features and exceptional benefits.

SmartDesk is a service management tool that is automate of Incident Management, Change Management and Problem Management functions in the customer support environment. It offers trouble ticket logging, and helps customer support agents to receive, process, and respond to the requests. It is helps streamline customer support with automated escalations and reminders.

SmartDesk Resources

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Overall SmartDesk Reviews

Thinking about using SmartDesk? Check out verified user reviews & ratings based on SmartDesk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

5/5

Based on 1 Review

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Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 0%

Likelihood to recommend

Out of 100%

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Showing 1 out of 1 Reviews

Avjot

Customer

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 29, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

A good helpful experience

Had some queries and the way their executives told the solution and helped me to get through all the process very timely and the desired solution was there for me good patience and they actually try to listen to your problems.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Alternatives of SmartDesk

Explore alternative software options that can fulfill similar requirements as SmartDesk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

SmartDesk FAQs

What are the top 5 features for SmartDesk?

The top 5 features for SmartDesk are:

  • Document Management
  • Email Integration
  • Customer DataBase
  • Surveys & Feedback
  • Alerts/Escalation

What type of customer support is available from SmartDesk?

The available support which SmartDesk provides is:

  • Phone
  • Email
  • Live support
  • Tickets
  • Training

Where is the headquarters/company of SmartDesk located?

The headquarters/company of SmartDesk is located at Navi Mumbai.

What platforms does SmartDesk support?

SmartDesk supports a variety of platforms including Android.

What types of businesses does SmartDesk serve?

SmartDesk serves a wide range of businesses, including but not limited to Startups, SMEs, Agencies, Enterprises & .

How is SmartDesk commonly used?

SmartDesk is commonly used for various purposes, such as Ticketing Management, Any Industry, Service Desk Management and more.

Who are the primary competitors of SmartDesk?

The three major competitors of SmartDesk are ProProfs Help Desk, ServiceNow ITSM and Vivantio ITSM. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.

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