25 Best Auto Dialer Software Providers in India
Finding the best Auto Dialer Software for your business is now faster and easier! Compare prices, reviews, features, and get free consultation to find the perfect software.
An auto dialer software is a computer program that can automatically dial telephone numbers. When the call is answered, the system either assigns the call to a live person or agent or plays a recorded message. When the software plays a recorded message, the process is referred to as robocalling or voice broadcasting. When the call is connected to a live agent, it is called predictive dialing.
Phone dialer software is mostly used by outbound call center companies that dial a copious amount of telephone numbers every day.
While the broad advantage of an auto dialer software is to automate the calling process, it offers a bunch of advantages that can add to the efficiency, productivity, and sales performance of an organization. From reducing agent idle time to improving compliance, here's a look at the top benefits of an auto dialer system.
1. Reduced Agent Idle Time
Agents dialing manually on every lead can be a time-consuming process as the agent has to wait for more than a minute listening to busy tones and voice messages. An auto dialer cuts down this hassle by automatically recognizing components like no response and busy calls. Similar to predictive dialers systems, auto dialers for call centers help to minimize the ideal time of agents buy assigning them only those calls that have been attended by a real person. It helps an agent save time and attend more calls.
2. Increased Agent Talk Time
Auto dialer software significantly increases the average agent talk time. With the idle time being minimized, agents get connected to live calls only, which enables them to spend more time talking to their prospects instead of failing no-response numbers and updating their CRM. Research suggests that auto dialer can increase talk time from 15-20 minutes to up to 50 minutes per hour.
3. Better Lead Conversion
Auto dialer systems simplify complicated sales procedures, which makes it easier for agents to handle valuable leads with better confidence and morale. These solutions make the outbound calling process more agile, and help sales organizations make the most out of their calling efforts. Auto dialer software also provides a summary of customer details before placing a call, which allows agents to prepare accordingly. Moreover, information about the customer allows agents to lead more personalized conversations, which is essential for engaging the prospect and converting them into loyal customers.
4. Real-Time Reporting And Analysis
Auto dialer software provides real-time insights into the call performance, operations, and activities of the agents. It enables the manager to get a clear idea of how each agent is performing, and what changes are required to improve their performance. The manager can also use this data to conduct training sessions for agents to handle customers and their rebuttals better.
5. Improved Operational Efficiency
Phone dialer software ensures you don't need to perform any manual dialing. Some of the major concerns faced by telemarketers include no response, excessive wait time, and busy calls, leading to wasted time and decreased efficiency. An auto dialer system automates the dialing process, thereby ensuring that only connected calls are assigned to the agents. In the case of busy calls or voicemails, the system automatically detects and disconnects them without bothering the agents.
6. Improved Compliance
A lot of people nowadays opt for the DNC service on their number. In addition, outbound call centers are bound to follow the restrictions roller don't by the FCC and TCPA standards, violating which can result in fines starting from $16,000. Modern-day automated dialer software helps you identify the DNC numbers, along with helping you stay compliant with the guidelines. So now, your call agents can call their prospects with maximum confidence.
An auto dialer software can come with an exhaustive range of features, including response detection, automatic recording, and opt-out list. Here is a quick overview of the key features of an auto dialer system.
1. Press-1 Campaigns
Connects you to only those prospects that are interested in what you offer
2. Personalized Messages
Send personalized messages to your prospects based on their details in the CRM record
3. Automatic Opt-Out Management
If a customer decides to opt-out, the auto dialer will automatically mark the lead as "DNC" in all subsequent campaigns to ensure an agent does not end up calling the person again.
4. Mobile Control
Allows you to control your campaigns from your smartphone and tablets, thereby providing remote work capabilities
5. Multiple Campaigns
Enables you to run numerous campaigns at one time, each with a different message and campaign options, transfer agents, and call lists. Moreover, you can easily start, stop, update, and delete a campaign.
6. Campaign Result List
Create campaign lists based on previous interactions and campaign results
7. Message Designer
Combine text and audio messages to create personalized messages automatically. Contrarily, it also collects touch key and speech command responses.
8. Automatic Time Zone Adjustment
The auto dialing campaign feature automatically adjusts the time zone, thus, giving you peace of mind that the people you are getting matched with are of the same time zone.
9. Smart Detection
The system automatically detects electronic responses, busy tones, and live answers to match the agent with a human on the other side only.
10. Automatic Retry
Automated dialer software automatically calls back leads that did not pick up or were busy.
Auto dialer software for the call center is primarily used in a cloud-based contact center market, an industry expected to reach the market size of $15,670.9 million by 2021 with an impressive CAGR of 23.6%. Auto dialer software enables companies to get rid of their on-premise hardware infrastructure, thus, resulting in reduced overhead costs.
The following industries are the leading users of auto dialer software.
1. Travel/Tourism Industry
Tourism service providers need to reach out to their clients to increase the number of bookings.
2. Telemarketing Industry
Telemarketers need to call hundreds of prospects in a day, and an auto dialer system is an essential tool for them.
3. Banking/Finance Industry
Almost every individual on this planet is involved with the banking & finance industry, and these providers readily reach out to their consumers using the advanced features of auto dialer software.
4. Mortgage Industry
Mortgage industry representatives need to reach out to the right customers at the right time, and the advanced features of auto dialer software help increase their accuracy and efficiency.
Auto dialers are one of the essential tools required by outbound call centers to empower their sales, support, and marketing teams. But choosing the wrong solution which does not suit your requirements can have reversed, and often detrimental effects. Therefore, consider the following factors to choose the best Auto dialer software for the call center for your business.
If you are running a large business with several agents, a predictive dialer would be the right pick. If you are a small business working on high-quality leads, use a preview dialer.
List down the features you need and the ones you don't, and make your choice accordingly.
Point down the objective of your calls. A progressive dialer works best if you're calling high-value clients or hot leads; predictive dialer works best for cold calls.
Consider the type of audience you are targeting.
Make sure it easily integrates with your CRM system.
Auto call software is intended to make more fruitful, high-value, and result-oriented interactions between agents and customers. They come with a voice detection system that recognizes whether the call is answered by a person or electronic response.
These programs turn out to be critical for outbound calling teams that can't afford to waste time interacting with unqualified leads, such as no responses and busy tones. This software allows agents to spend their time only interacting with real people, which significantly increases their talk time, and eventually, sales and ROI.
Auto dialing modes are of various types. Most common ones of them include:
Preview: Agent views the information and decides whether to make a call or not
Predictive: State-of-the-art pacing mode in which the system automatically matches the agent to a live person
Power IVR: Used to deliver pre-recorded messages and collect touch tone key responses.
Progressive: Only one call placed for one available agent, lowering the risk of target abandoned rate
Your primary focus when choosing an auto dialer for your business should be to optimize your calling strategy. Figure out what problems your call agents are facing – less talk time, low-quality connections, increased no-response, etc. – and pick a solution accordingly. For instance, if your reps are spending more time dialing and less time talking, a predictive dialer more can help. Contrarily, if they are spending a lot of time talking but the results are not fruitful, perhaps a progressive dialer can help.
Software by RingCentral, Inc
RingCentral is the award-winning solution for communication and collaboration. It is the server-based, most flexible, customized and cost effective solution. Empower the workforces to be connected by voice, video calling, team messaging, collaboration, online conference meetings. View Profile
Call center software for startups and small teams
Freshcaller is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. View Profile
Outbound dialing done right
A B2B SaaS company for outbound call centers. We provide software for industries like telecom, finance, insurance etc. Thousands of agents are using Adversus daily for improving outbound prospecting in Europe and US based companies. View Profile
Omnichannel Contact Center Software
Increase the number of leads with HoduCC Auto Dialer Software. Increase your call & contact center business ROI by 200%. Features: AMD, Dynamic Caller ID, Reduced Idle Time, Increase Lead Conversion, Call Monitoring & many more. View Profile
The Virtual Phone System for Super Efficient Teams
CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & sales engagement to the next level. View Profile
Software by Servetel Communications
Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions.
Stay Connected with your Business, from Anywhere
Knowlarity is a leading cloud telephony solutions provider in India enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform.
Telephony Solution for Growing business
SparkTG is a Cloud-based Contact Centre Solution provider, trusted by many scaling startups & growing organizations. Apart from giving an exceptional experience to callers, it helps in complete agent & contact center tracking by real-time dashboards, reports & recording.
Software by Gaglers
CallHub is the solution for auto dialer. This is the perfect solution for political campaign, gives your specialists and volunteers greater adaptability and time before making each call. The CallHub review dialer gives operators time to learn and investigate about the contact they will call.
Software by Voicent Communications Inc
Voicent is the intelligent solution for auto dialer. It is the scalable and flexible solution. Helps to increment profitability and enhance the campaign. It can work in prescient dialing mode and self-loader dialing mode.
Software by Five9
Five9 is the effective solution for the auto dialer. Offers a variety of dialing mode according to requirement. It helps to call center to increase and improve the live public three times. It saves the time in manual dialing and eliminates the mistakes to manage the leads. Smartly predict the agents and adjust the dialing rate.
Software by Electronic Voice Services, Inc
EVS7 is the powerful solution for the auto dial. It helps sales team to grow up and saves time more than 4 times. The telemarketing instrument robotizes dialing, enabling your group to concentrate on more basic parts of your business.
Software by One Call Now
One Call Now is the complete solution for Autodialer. Provides an auto dialer benefit that is online and requires no equipment or programming. This separates us from numerous auto dialers that require an equipment dialer be introduced nearby.
Software by CallFire Inc.
Callfire offers the solution to call center for auto dialer. Streamline the outbound campaigns and track business movement. The application's fundamental features fall under the accompanying classifications: voice communicate, content informing, call following, IVR, cloud call focus and engineer API.
Software by Double A Solutions
Call Logic is a fully featured Predictive Dialer Software designed to serve Enterprises, Startups. Call Logic provides end-to-end solutions designed for Windows. This online Predictive Dialer system offers Call Recording, Data Management, Call Recording, Dashboard, Power Dialer at one place.
Software by Aspect Software Inc.
Unified contact center software transforms the call center and redefines call center software with a single, unified solution for a full breadth of customer contact.
Everything you need for your business phone system
MyOperator is a cloud-based business phone system providing solutions like virtual phone numbers (toll free/non-tollfree), IVR, call management features like call tracking, call recording, live call transfer, callers' database, virtual receptionist and more.
Complete telecom solutions
Dialer360 is a breakthrough in Cloud call center software technology. it is offering Predictive dialer, Sms & Voice Broadcasting software to fulfill your calling needs. It is providing 24/7 support and High level of data protection. With Voice broadcasting, you can send SMS & Voices messages to hundred and thousands of your valuable customers.
Software by 3CLogic. Inc
3CLogic is the leading company to provide the solution of auto dialer. Suits to cloud contact center, offering best in class auto dialers and TCPA dialer-mode, prepared to control any extensive outbound dialing effort and intended to expand specialist talk time, improve profitability, and drive income.
Multichanell call center solution
Voiptime Call Center Solution is an all-in-one cloud solution aimed at automating the processing of inquiries from your potential and existing customers (inbound and outbound calls, emails, web chats, chat bots, etc.) and providing high-quality customer service.
Software by Star2Billing S.L.
DialerAI is a fully featured Predictive Dialer Software designed to serve Agencies, SMEs. DialerAI provides end-to-end solutions designed for Windows. This online Predictive Dialer system offers Callback Scheduling, Call Results, Call Transfer, Contact Management, FCC Compliance at one place.
Call Center software
Ameyo's Contact Center Software helps improve first call resolution and reduces agents' idle time significantly, thereby boosting overall productivity. Ameyo endows with CX rich solutions which are easy to access & agent friendly, yet affordable.
Software by Nectar Desk
Nectar Desk is a fully featured Call Center Software designed to serve Enterprises, SMEs. Nectar Desk provides end-to-end solutions designed for Windows. This online Call Center system offers Distributed Call Recording, Real-time Chat, Instant Retrieval, Contact Management, Call recording at one place.
Software by InterCloud9
Predictive Dialer is a fully featured Predictive Dialer Software designed to serve Enterprises, SMEs. Predictive Dialer provides end-to-end solutions designed for Windows. This online Predictive Dialer system offers FCC Compliance, Contact Management, FTC Compliance, Power Dialer, Lead Management at one place.
MySalesDialerPro is enterprise CRM based solution.
MySalesDialerPro is an enterprise class inside sales app utilized by thousands of businesses worldwide. The sales reps are no longer confined to office walls/cubicles and perform only inside sales job instead they prefer to be on the field doing live interactions.
Frequently Asked Questions (FAQs)
A. Any company that uses calling to interact with their consumers should use auto call software to increase their efficiency and productivity.
A. Yes, you can. But make sure to keep your considerations in mind and choose a mode accordingly.
A. Auto call software might require a small initial investment, but it is worth it considering the long-term returns you get.