Best Auto Dialer Software
Best auto dialer software options are Ringcentral, Talkdesk, Five9, PhoneBurner, and Knowlarity. Such a solution help to reduce idle time, higher lead conversion ratio, provides real-time agent performance monitoring, in-depth data analysis, and enhances overall operational efficiency.
List of 20 Best Auto Dialer Software
The Virtual Phone System for efficient teams
DialerHQ allows you to make calls and send messages from your second number without interacting with your personal number. For higher security, the conversation is completely private. Read DialerHQ Reviews
Category Champions | 2023
Telephony and Contact Center Management System
CallHippo is an AI-enabled auto dialer software solution that allows you to provide better experiences to your customers. The software is cloud-based and easy to use. It comes with robust telephony and call center features. Read CallHippo Reviews
Call center software for startups and small teams
Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. Learn more about Freshdesk Contact Center (formerly Freshcaller)
Outbound dialing done right
A B2B SaaS company for outbound call centers. We provide software for industries like telecom, finance, insurance etc. Thousands of agents are using Adversus daily for improving outbound prospecting in Europe and US based companies. Read Adversus Reviews
Category Champions | 2023
Software by RingCentral, Inc
RingCentral is the award-winning solution for communication and collaboration. It is the server-based, most flexible, customized and cost effective solution. Empower the workforces to be connected by voice, video calling, team messaging, collaboration, online conference meetings. Read RingCentral Reviews
Category Champions | 2023
Software by Convoso
Convoso is the cloud-based solution for the call center management. Having robust and reliable tool for the contact platform. Accelerate the sales productivity by improving conversion time and deliver instant services. Read Convoso Reviews
Convoso's Pros and Cons
Pros: The best implementation and support team I have ever worked with. They help you set up everything and are always there for you when you need help or if there are any issues. The software is incredibly powerful and customizable. Its features far exceed any other solution in the market for outbound call center software. The predictive dialer increased our contact rates and with their hyper-accurate voicemail detector, we saved a lot of time and money.
List Management, Real time Dashboard, Dynamic Scripting, Answering Machine Detection, Compliance Support
Cons: The admin interface could be improved to be more visually pleasing but the customization of the software makes up for it.
It requires a newer computer and strong internet.
Better call outcomes.Always
Voiso is a premium telecom software solution designed to streamline call center operations. In addition to customizable dashboards, agile historical reporting, and advanced call recording features, Voiso offers DID numbers from 120+ countries, only a few clicks away. Learn more about Voiso
Category Champions | 2023
Consolidated Inbound and Outbound Call Center Management
HoduCC - Omnichannel Contact Center is a renowned contact center solution trusted by various leading brands. Being an omnichannel system, HoduCC allows you to manage both inbound and outbound communications from one place seamlessly. Read HoduCC Contact Center Reviews
HoduCC Contact Center's Pros and Cons
Best for small business like start up and small company. They provide excellent support to us regarding setup and use of call center software. They include all feature that any call center software required. In addition they also provide CRM integration in call center software.
I would like to highly recommend HoduCC software for small to large scale businesses. Social-Media integration is the best module in HoduCC. Support team is highly professional and available 24*7. They provide chrome extension as well. Chorme extension is very useful features in HoduCC.
I dont have any bad experience in HoduCC.
I have not experienced any major issues.
Category Champions | 2023
Robust Call Center Management Solution
MyOperator is a cloud-based auto dialer system that helps simplify your customer support operations. It provides a comprehensive range of telephony features, such as the auto dialer, call monitoring, IVR, predictive dialer, call center management, etc. Read MyOperator Reviews
MyOperator's Pros and Cons
MyOperator offers a user-friendly interface, advanced call routing options, call recording, and real-time analytics that help businesses enhance their customer support and communication processes.
One potential downside of MyOperator is that it may not be suitable for very small businesses that do not receive a high volume of calls, as the pricing plans are geared towards larger organizations.
Outgoing calls are extremely expensive restricting us from using the outgoing services.
Category Champions | 2023
Cloud-Based IVR System for SMEs and Enterprises
Servetel is an auto dialer software that automatically receives incoming calls and greets the customers. This intelligent IVR system can guide customers through the basic issue resolution steps without a human agent. Read Servetel Reviews
Servetel's Pros and Cons
As an entrepreneur, I can tell you that working with cloud-based call management software can be a game changer when it comes to your business communications. Servetel cloud telephony solution is one of the most affordable and user-friendly business
“I have been using this software for 2 years but haven’t ever experienced any disadvantages or shortcomings of it Customer support could be improved. Rest, everything is good.”Alia Tripathi - Sep 6, 2022
Category Champions | 2023
Comprehensive Call Center Solution for Enterprises
SparkTG is an auto dialer system that enables next-gen telephony communications and business collaboration. It comes with powerful contact center features such as inbound call center, escalation management, outbound call center, and computer telephony integration. Read SparkTG Reviews
SparkTG's Pros and Cons
The product is easy to use, not glitchy, and the customer support has always been very proactive.
Features are most important like a detailed report of the caller. No downtime in the service. Anytime you can call for support.
The product has been a perfect fit for us.
Add bulk SMS features in the dashboard.
Category Champions | 2023
Software by ICT Innovations
ICT is the smart solution for the auto dialer. Having all the features to manage the multiple calls, prompt messages, templets mails, exchange call to operators if the beneficiary needs to exchange by squeezing some DTMF key. Read ICTBroadcast Reviews
ICTBroadcast's Pros and Cons
I recommend ICTBroadcast as a professional system to call center owners, and It is an in-one software solution with advanced queue management and an agent panel interface. I worked with its IVR Studio and found it a brilliant feature, and it helped me to design complex IVR scenarios with simple drag-and-drop tools very quickly. I did not find such a beautiful l feature in any other call center software. Awesome experience
In terms of technological innovation, ICTBroadcast is very forward-looking. I like its features, but my favorites are the multi-tenant, multi-campaign, and call schedule features. ICTBroadcast is the perfect solution for improving your call center's performance.
I found the new campaign creation process a little complicated, and it can be managed more user-friendly, especially since user input validation is not professionally managed.
In my opinion, ICTBroadcast has no disadvantage except for its pricing. However, I purchased a lifetime package, so it's worth it.
Emergents | 2023
Remote-Ready Customer Communication Solutions Over
Exotel is Asia’s largest cloud communication platform, supporting 4k+ businesses across India & SEA through calls & SMS for sales & support teams. Deploy a reliable & scalable solution for businesses of any size within 30 minutes. Read Exotel Reviews
Exotel's Pros and Cons
It has helped us manage our calls in the best possible and effectiveway.
We are gald we switched to this software for calling. It has helped us make the call process more relaxing
Sometimes the international calls get disconnected.
there is no free-trial session available.
Contenders | 2023
Telephony Solution for Businesses of All Sizes
Knowlarity is an auto dialer software solution with cutting-edge speech analytics capabilities. The solution runs on Google Cloud and provides capabilities like telemarketing management, call center management, call monitoring, voice recognition, IVR, and more. Read Knowlarity Reviews
Emergents | 2023
Sophisticated Communications for Contact Centers
Nectar Desk is an auto dialer software solution that enables you to improve contact center staff performance. The software provides detailed insights that help you improve customer experience and streamline call center workforce operations. Read Nectar Desk Reviews
Nectar Desk's Pros and Cons
As an omni channel SaaS solution, Nectar Desk is simplistic, easy to use and easy for Account amdins to manage users and functionality. It is great value for money and great for those not wanting to spend a fortune.
Greate functionality and awersome services. And very user-friendly interface/
Customizable reporting would be amazing. Although Nectar Desk have assisted us in customizing some of the available reports.
The only remark is that it would be nice to be able to contact the support service by phone, and not just by mail, or to be able to buy numbers and accounts inside the app.
Software by Ozonetel
Ozonetel is an industry leader within the Customer Experience space. Ozonetel’s cloud telephony solution helps businesses manage all conversations across voice, chat, SMS, social media & WhatsApp in one place. Read Ozonetel CloudAgent Reviews
Software by Avaya Inc
Avaya build a better customer experience by Improving Contact Center Operations. It streamline contact center operations and increase agent productivity. Read Avaya Reviews
Avaya's Pros and Cons
Calling facility and productivity.
Smooth Calling Experience & Easy Connectivity.
Monitoring or Recording
Disconnects automatically as the traffic increases.
Category Champions | 2023
Omnichannel Contact Management Solution for Enterprises
Ameyo Contact Center Software is an omnichannel customer engagement solution best suited for enterprises and large-sized businesses. This solution is perfect for eCommerce, banking & insurance, BPOs, IT, education, government, and healthcare companies. Read Ameyo Contact Center Reviews
Ameyo Contact Center's Pros and Cons
I'm using a lot of things because of my job duties, perfectly integrates with my CRM tools , Reporting daily reports, Real-time to maintain the Service level, updating the dialer for the outbound/inbound Campaign . There is a great part of the reporting and all the required data to manage the service level.Recording can be easily shared with secured method. The best part if i can say we use the ameyo anywhere in the whole world.
Data rechurn is very easy, and you can increase attempts very easy.
if we can go for improvement section then Screen recording feature is not available . Autocall time not shown when voice is ON , low internet speed connections take so much time to load the page and this might some issues 'HANG-UP"
Real time monitor is best in this and pacing works very good.
Simply Outstanding Outbound
PhoneBurner is a sales productivity and outreach tool that helps sales teams engage with up to 4x more contacts. Our cloud-based platform eliminates repetitive tasks and blends phone, email, and SMS outreach so teams transform contacts into more closed deals. Read PhoneBurner Reviews
PhoneBurner's Pros and Cons
Very good platform to share your experience. Yes.
The interface is very user friendly
Good to go
It gives update very late
Software by CallMultiplier
CallMultiplier is a very easy solution for auto dialer. It helps to targeted and achieving thousands of contacts at a same time. Free up your staff or volunteers to concentrate on higher-esteem exercises rather than dreary calling. Read CallMultiplier Reviews
CallMultiplier's Pros and Cons
Cheap prices, ease of use, amazing customer service.
Easy to use,reduce your time,cost effective.
Doesn't allow .m4a files.
Slow working,uses a lot of battery.
An auto dialer software is a computer program that can automatically dial telephone numbers. When the call is answered, the system either assigns the call to a live person or agent or plays a recorded message. When the software plays a recorded message, the process is referred to as robocalling or voice broadcasting. When the call is connected to a live agent, it is called predictive dialing.
Phone dialer software is mostly used by outbound call center companies that dial a copious amount of telephone numbers every day.
While the broad advantage of auto dialer software is to automate the calling process, it offers a bunch of advantages that can add to the efficiency, productivity, and sales performance of an organization. From reducing agent idle time to improving compliance, here's a look at the top benefits of an auto dialer system.
1. Reduced Agent Idle Time
Agents dialing manually on every lead can be a time-consuming process as the agent has to wait for more than a minute listening to busy tones and voice messages. An auto dialer cuts down this hassle by automatically recognizing components like no response and busy calls. Similar to predictive dialers systems, auto dialers for call centers help to minimize the ideal time of agents by assigning them only those calls that have been attended by a real person. It helps an agent save time and attend more calls.
2. Increased Agent Talk Time
Auto dialer software significantly increases the average agent talk time. With the idle time being minimized, agents get connected to live calls only, which enables them to spend more time talking to their prospects instead of failing no-response numbers and updating their CRM. Research suggests that auto dialers can increase talk time from 15-20 minutes to up to 50 minutes per hour.
3. Better Lead Conversion
Auto dialer systems simplify complicated sales procedures, which makes it easier for agents to handle valuable leads with better confidence and morale. These solutions make the outbound calling process more agile, and help sales organizations make the most out of their calling efforts. Auto dialer software also provides a summary of customer details before placing a call, which allows agents to prepare accordingly. Moreover, information about the customer allows agents to lead more personalized conversations, which is essential for engaging the prospect and converting them into loyal customers.
4. Real-Time Reporting And Analysis
Auto dialer software provides real-time insights into the call performance, operations, and activities of the agents. It enables the manager to get a clear idea of how each agent is performing, and what changes are required to improve their performance. The manager can also use this data to conduct training sessions for agents to handle customers and their rebuttals better.
5. Improved Operational Efficiency
Phone dialer software ensures you don't need to perform any manual dialing. Some of the major concerns faced by telemarketers include no response, excessive wait time, and busy calls, leading to wasted time and decreased efficiency. An auto dialer system automates the dialing process, thereby ensuring that only connected calls are assigned to the agents. In the case of busy calls or voicemails, the system automatically detects and disconnects them without bothering the agents.
6. Improved Compliance
A lot of people nowadays opt for the DNC service on their number. In addition, outbound call centers are bound to follow the restrictions roller don't by the FCC and TCPA standards, violating which can result in fines starting from $16,000. Modern-day automated dialer software helps you identify the DNC numbers, along with helping you stay compliant with the guidelines. So now, your call agents can call their prospects with maximum confidence.
An open-source auto dialer software can come with an exhaustive range of features, including response detection, automatic recording, and an opt-out list. Here is a quick overview of the key features of an auto dialer system.
1. Press-1 Campaigns
Connects you to only those prospects that are interested in what you offer
2. Personalized Messages
Send personalized messages to your prospects based on their details in the CRM record
3. Automatic Opt-Out Management
If a customer decides to opt-out, the auto dialer will automatically mark the lead as "DNC" in all subsequent campaigns to ensure an agent does not end up calling the person again.
4. Mobile Control
Allows you to control your campaigns from your smartphone and tablets, thereby providing remote work capabilities
5. Multiple Campaigns
Enables you to run numerous campaigns at one time, each with a different message and campaign options, transfer agents, and call lists. Moreover, you can easily start, stop, update, and delete a campaign.
6. Campaign Result List
Create campaign lists based on previous interactions and campaign results
7. Message Designer
Combine text and audio messages to create personalized messages automatically. Contrarily, it also collects touch keys and speech command responses.
8. Automatic Time Zone Adjustment
The auto dialing campaign feature automatically adjusts the time zone, thus, giving you peace of mind that the people you are getting matched with are of the same time zone.
9. Smart Detection
The system automatically detects electronic responses, busy tones, and live answers to match the agent with a human on the other side only.
10. Automatic Retry
Automated dialer software automatically calls back leads that did not pick up or were busy.
Auto dialer software for the call center is primarily used in a cloud-based contact center market, an industry expected to reach a market size of $15,670.9 million by 2021 with an impressive CAGR of 23.6%. Auto dialer software enables companies to get rid of their on-premise hardware infrastructure, thus, resulting in reduced overhead costs.
The following industries are the leading users of auto dialer software.
1. Travel/Tourism Industry
Tourism service providers need to reach out to their clients to increase the number of bookings.
2. Telemarketing Industry
Telemarketers need to call hundreds of prospects in a day, and an auto dialer system is an essential tool for them.
3. Banking/Finance Industry
Almost every individual on this planet is involved with the banking & finance industry, and these providers readily reach out to their consumers using the advanced features of auto dialer software.
4. Mortgage Industry
Mortgage industry representatives need to reach out to the right customers at the right time, and the advanced features of auto dialer software for call centers help increase their accuracy and efficiency.
Auto dialers are one of the essential tools required by outbound call centers to empower their sales, support, and marketing teams. But choosing the wrong solution which does not suit your requirements can have reversed, and often detrimental effects. Therefore, consider the following factors to choose the best auto dialer software for the call center for your business.
If you are running a large business with several agents, a predictive dialer would be the right pick. If you are a small business working on high-quality leads, use a preview dialer.
List down the features you need and the ones you don't, and make your choice accordingly.
Point down the objective of your calls. A progressive dialer works best if you're calling high-value clients or hot leads; a predictive dialer works best for cold calls.
Consider the type of audience you are targeting.
Make sure it easily integrates with your CRM system.
Auto call software is intended to make more fruitful, high-value, and result-oriented interactions between agents and customers. They come with a voice detection system that recognizes whether the call is answered by a person or electronic response.
These programs turn out to be critical for outbound calling teams that can't afford to waste time interacting with unqualified leads, such as no responses and busy tones. This software allows agents to spend their time only interacting with real people, which significantly increases their talk time, and eventually, sales and ROI.
Auto dialing modes are of various types. The most common ones of them include:
Preview: Agent views the information and decides whether to make a call or not
Predictive: State-of-the-art pacing mode in which the system automatically matches the agent to a live person
Power IVR: Used to deliver pre-recorded messages and collect touch tone key responses.
Progressive: Only one call placed for one available agent, lowering the risk of target abandoned rate
Your primary focus when choosing an auto dialer for your business should be to optimize your calling strategy. Figure out what problems your call agents are facing – less talk time, low-quality connections, increased no-response, etc. – and pick a solution accordingly. For instance, if your reps are spending more time dialing and less time talking, a predictive dialer more can help. Contrarily, if they are spending a lot of time talking but the results are not fruitful, perhaps a progressive dialer can help.
Compare Pricing Plans of Top Auto Dialer Software Providers
FAQs of Auto Dialer Software
Yes, you can. But make sure to keep your considerations in mind and choose a mode accordingly.
An auto dialer software can improve efficiency, increase dial rates, allow supervisor monitoring, reduce negative call results (no responses, dial-tones, and voicemails), and increase conversion ratios.
The auto dialer cost depends on various aspects like - features and implementation service, etc. It costs between $100 to $40000 based on selected packages.
Sales reps spend a lot of time dialing on numbers that are either unresponsive or end up in a voicemail. This can significantly deplete the reps’ productivity. An auto dialer software solution automatically dials numbers and connects a call with a human agent only if it’s attended by a live person. This helps save time and increases the productivity of your sales reps.