Help Desk AzureDesk

AzureDesk

star star star star star

 4.8 (5)

Write a Review   |   Free Demo

Visit Website Get Quote

Overview

AzureDesk - Only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Don't spend a fortune on helpdesk solution.Try azuredesk.co today for 14 day trial and after that just 5$ per agent per month.

Pricing of AzureDesk

Click here to get detailed pricing as per your requirements.

Price per agent per month
USD 5  Per Month
Ticket management
Collaboration rules
Tab ticketing system
Self-service portal for customers
Reports

Key Features of AzureDesk

keyboard_arrow_right Email Integration

keyboard_arrow_right Online Activation

keyboard_arrow_right Self Service Portal

keyboard_arrow_right Real Time Comparisons

keyboard_arrow_right Surveys & Feedback

keyboard_arrow_right Automated Routing

keyboard_arrow_right Incident Management

keyboard_arrow_right Multiple Brands Products

keyboard_arrow_right Ticket Management

keyboard_arrow_right Issue Tracking

keyboard_arrow_right Requirements Review

keyboard_arrow_right SLA Management

keyboard_arrow_right Third Party Integration

keyboard_arrow_right Document Management

keyboard_arrow_right Customer DataBase

keyboard_arrow_right Social Media Integration

keyboard_arrow_right Live chat system

keyboard_arrow_right Billing & Invoicing

keyboard_arrow_right Knowledge Base

keyboard_arrow_right Contract Management

keyboard_arrow_right Known Issue Management

keyboard_arrow_right Service Desk (ITIL ITSM)

keyboard_arrow_right Help Desk Management

keyboard_arrow_right Problem Management

keyboard_arrow_right Service Level Management

keyboard_arrow_right Software Metrics

keyboard_arrow_right To-Do List

Specifications

Deployment    Web Base
Payment     SAAS
API    Yes
Customization    Yes
Mobile Support    Yes
Languages support English
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Base
Web Base and Installed
Api
Both (SAAS & One time)

Who uses AzureDesk

Personal StartUps SMEs Agencies Enterprises

Platforms

Web App Windows Macintosh

Mobile Platforms

iOS Android WinPhone BlackBerry
Personal
StartUps
SMEs
Agencies
Enterprises
WebApp
Windows
Macintosh
iOS
Android
Windows Phone
BlackBerry

Company Details

Company Name AzureDesk Inc
 Website
 Headquarter Mumbai

Description


AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience. Developed predominantly as a ticket management system, AzureDesk covers and manages end-to-end your agents’ operations, and does so on a very affordable price. Sole agents using a single email address are entitled to use this system for free, while users interested in the team plan ($5 per month) can test the service with the company’s free trial.

The core of AzureDesk’s functionality is pretty simple – what this system does is to automatically convert support emails into tickets, regardless of how many email addresses you wish to involve. The mailbox is unlimited, and literally all messaged are converted and displayed on the Ticket management dashboard. What is genuinely unique about this system is the presence of a handy collaboration suite, thanks to which team agents can solve tickets together, and in real time.

According to satisfied customers, AzureDesk has one of the best customer support teams in the industry, as the experienced tech team is there for them 24/7. Customer support is available via email and live chat, and users can also explore the site’s rich FAQ section to find quick answers to their questions. The team will also help you implement the system, and integrate it with apps such as JIRA, Asana, Freshbooks, and many others.

What is it that makes AzureDesk more competitive than similar help desk systems? We would say this is the unique ticket management system that turns regular customer service into an extraordinary experience. AzureDesk makes it easy to assign tickets to the right agents and agent groups, and categorize them with tags to ensure they’re understandable. This way, AzureDesk caters to the needs of companies with large ticket volumes and a number of email addresses. What is even better is that the system empowers users to add private notes to tickets, asking for advice, support, or suggestions. The notes can also contain images for better understanding.

As we mentioned before, AzureDesk doesn’t restrict the number of email addresses and tickets you can process, and all messages are automatically forwarded and sent to your dashboards as tickets. All updates made on the ticket are sent to the user as notifications, except of the private notes that are exclusively visible to the team. All responses coming from customers are then added to the ticket as comments. New fields and check boxes can be added to tickets at any point of time, and customized in a brand-specific manner. You will also find these ticket fields in the Reporting/Dashboard section.

Speaking of reporting, we could all agree a ticketing system would be useless without the proper analytics. For the purpose, AzureDesk measures all vital metrics such as tickets per agent, tickets per customer, average response time, and many more. On the dashboard, you will also find a handy filter to set dates and drill into details.

What is really interesting about this system is the personalized approach of agents when solving tickets. Using the feature called Agent Signature, they can make their replies more personal, and give out personal information such as names, emails, and contact phones. Basically, each time the client receives a ticket comment or not, the agent’s signature is there for more credibility. If you want to disable them, simply go to the Settings section, and select the desired option from the dropdown menu.

Last but not least, AzureDesk is a well-integrated system you can use in synergy with Freshbooks, Zendesk, JIRA, Asana, and a variety of other apps and business system. Open developers API are also available for experienced users to connect the system to other apps they’re using.

It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules

AzureDesk Screenshots (6)

Alternatives

Zendesk
star star star star star  16
Help Desk Software
Bugzilla
star star star star star  2
Help Desk Software
bpm'online CRM
Visit Website Get Quote
bpm'online
star star star star star  4
Help Desk Software

User Reviews (5) Ask a question


The best solution for customer feedback with very less time consuming

star star star star star     2017-05-11
star star star star star    2017-05-11

I was putting my best efforts in serving customers, and I was facing a lot of issues with management. One of my business friends suggested me to use a help desk software. After doing enough research, I installed AzureDesk. With the help of AzureDesk, I can integrate emails, activate live chat system and track my customers at real-time. It’s been a great help for my customers.


Excellent solution to manage proper workflow and regular activities

star star star star star     2017-05-11
star star star star star    2017-05-11

AzureDesk Smart technology, excellent dynamics, and a user-friendly system sums up my overall experience with AzureDesk. The renowned help desk software has defined a proper workflow and management system into my business. It further provides me with a greater visibility over my regular business activities. Simultaneously, it allows me to have third party integration. Its database is equally beneficial for making informed decisions and framing future strategies for my business. I would definitely suggest AzureDesk for your help desk solutions.


Its a very hassel-free solution for help-desk.

star star star star star     2017-05-11
star star star star star    2017-05-11

With the kind of innovative features and excellent functionality, AzureDesk is a great helping hand for your help desk solution. Whether it's emailed integration or tracking social media, every job is hassle-free. The software also serves as a vast knowledge base containing important information about employees, customers, and our overall business. We also use its powerful software metrics to employ a suitable personnel and channelize our efforts in the right direction.


Can be able to give 360° of customer feedback in real-time.

star star star star star     2017-05-11
star star star star star    2017-05-11

AzureDesk’s customer database system preserves all details about our existing consumers. My social media team can integrate all messages and posts and develop 360° customer interaction. Our sales team is no left behind. Using this, they can generate real-time invoices and streamline the billing procedure. The software comes with an excellent to-do list, thus helping everyone in our organization. It has managed all of our help desk tasks very well. Thumb’s up to AzureDesk.


Providing very fast, easy tools for customer and clients to operate.

star star star star star_border     2017-05-11
star star star star star_border    2017-05-11

AzzureDesk is great tool for issue tracking. WIth its easy to use interface, we have streamlined our help desk issues very well. It has been a great helping hand when it comes to manage our documents. It been a great software which helped us a lot with email integration as well. We have improved our efficiency with AzzureDesk, specilally our help desk tasks have been very very easy.


FAQs of AzureDesk

Q. What are the main features of AzureDesk?

The key features of AzureDesk are as follows:

label Email Integration

label Online Activation

label Self Service Portal

label Real Time Comparisons

label Surveys & Feedback

label Automated Routing

label Incident Management

label Multiple Brands Products

label Ticket Management

label Issue Tracking

label Requirements Review

label SLA Management

label Third Party Integration

Q. How much do the AzureDesk cost?

The AzureDesk has 1 plan - Price per agent per month USD 5 (Per Month).

Free trial : Available (no card required).

Q. Who are the typical users of AzureDesk?

AzureDesk has the following typical customers: Personal, Startups, SMEs, Agencies, Enterprises.

Q. Which mobile platform does AzureDesk support?

AzureDesk supports the following devices: IOS

Q. Which operating system does AzureDesk support?

AzureDesk support the following operation system : Web App

Q. What payment method does AzureDesk support?

AzureDesk support the following payment methods : SAAS.

Q. What is the deployment type?

AzureDesk has deployment type : Web Base.