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Overall Bitrix24 Reviews

Here's an unbiased review of Bitrix24. Discover how Bitrix24 users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.4/5

Based on 26 Reviews

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Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.3

Ease of use

Out of 5

Value for money Value for money 4.3

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 91.3%

Likelihood to recommend

Out of 100%

Bitrix24 Pros and Cons

"There is an air of ease and comfort right from the start; the interface is intuitive and practical; you will like the help it provides and, of course, there are many advantages to using it to create a compelling sales management plan."

"The most impressive features of Bitrix 24 are tasks, workgroups and, most importantly, the CRM system. The program is easy to use on computers. This program gives a positive direction to any company."

"Its long lasting Feature list"

"There should be a way to put a more reasonable monetary value on its exorbitant price."

"A missing feature in Bitrix 24 is the employee tracking section. Business owners need tracking programs to increase their trust in their employees. If the tracking function is added to this program, it will become the number one program in the CRM sector"

"User Interface is quite complicated"

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Showing 20 out of 26 Reviews

Hear directly from customers who have used Bitrix24. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Sabine T.

Digital Marketing Specialist

Used the software for : 2+ years (Daily)

Company Size :201-500 employees

5.0

Feb 06, 2024

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Review Source: Organic

It improves teamwork within a set of applications

We adapted it to the company's standards and basic project or activity ideas, and it was really fast and easy to use. Thanks to Bitrix24, goals are constantly on the minds of the teams working on them, and we have been able to evaluate and manage sales and workday growth with accurate metrics.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Bitrix24 IOS App Experience

1 2 3 4 5 6 7 8 9 10

Bitrix24 After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Bitrix24?

There is an air of ease and comfort right from the start; the interface is intuitive and practical; you will like the help it provides and, of course, there are many advantages to using it to create a compelling sales management plan.

What do you dislike about Bitrix24?

There should be a way to put a more reasonable monetary value on its exorbitant price.

What features is Bitrix24 currently missing?

I find the platform complete. It's great and easy to use, collaboration is the best way to increase productivity in a company.

What other products like Bitrix24 have you used or evaluated?

NA

evez

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Aug 23, 2021

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Review Source: Organic

TOP 1 CRM Software- Bitrix 24

The management principle of the company I work for is Bitrix24. Through this software, sales, purchasing, human resources, marketing, and general information of the company are stored. It is normal for companies to use this program, as the annual price of the program is reasonable. The features of the program make our work much easier

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Bitrix24 Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Bitrix24 After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Bitrix24?

The most impressive features of Bitrix 24 are tasks, workgroups and, most importantly, the CRM system. The program is easy to use on computers. This program gives a positive direction to any company.

What do you dislike about Bitrix24?

A missing feature in Bitrix 24 is the employee tracking section. Business owners need tracking programs to increase their trust in their employees. If the tracking function is added to this program, it will become the number one program in the CRM sector

Do you think Bitrix24 delivers value for the money spent?

Yes

Are you satisfied with Bitrix24 features?

Yes

Did implimentation of Bitrix24 was easy?

Yes

What features is Bitrix24 currently missing?

Tracking employees via GPS

How Bitrix24 is better/different from its competitors?

Turkey production Adallift

Suyash S.

Used the software for : 1-2 years

Company Size :51-200 employee

3.0

Dec 02, 2020

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Review Source: Organic

One Software Multiple Uses, But wait there's a catch

Bitrix24 is quite a feature rich CRM Software, though it is not that much user friendly. The user interface of the software is quite good enough. It has all the necessary features that you would expect from a good CRM. Creating/Importing data is easy too. There is even an option to integrate it with Google analytics & Facebook ads in case you want to keep track of your AD campaigns. Creating & running email campaigns is also quite easy, since Mailchimp is integrated. Whole lot of work can be done in Bitrix24 like adding Products, Specs, Sales data etc. It is a great software for Small to mid level organization, but it can be better if it is made more user friendly.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 3

Value for money

Out of 5

Customer support Customer support 3

Customer support

Out of 5

Bitrix24 Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Bitrix24 After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Bitrix24?

Its long lasting Feature list

What do you dislike about Bitrix24?

User Interface is quite complicated

Do you think Bitrix24 delivers value for the money spent?

Yes

Are you satisfied with Bitrix24 features?

Yes

Did implimentation of Bitrix24 was easy?

No

What features is Bitrix24 currently missing?

Whatsapp Integration

What other products like Bitrix24 have you used or evaluated?

BizManager

How Bitrix24 is better/different from its competitors?

It provides features that the competitors lack

Priya

Content Writer

Used the software for : Less than 6 months

Company Size :1-10 employees

4.0

Sep 22, 2020

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Review Source: Organic

Comprehensive Solution

Overall experience is good. Tasks become easy to list and sort. Reporting and coordination also improves with the help of this tool. Time spent on a task can be recorded. They can make the user interface more interesting.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Bitrix24?

Multiple needs can be fulfilled.

What do you dislike about Bitrix24?

Low Speed

Phanendhra

Systems Associate

Used the software for : More than 1 year

Company Size :11-50 employees

4.0

Jun 30, 2020

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Review Source: Organic

Bitrix24 Review by Bun99

It's an amazing and easy application with budget friendly. It has multiple functions and an App store with a lot of additional app to support business requirements. Bitrix24 organization should encourage people to get trained on this software and provide some tutorial as well

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Bitrix24?

Easy to use and No coding required for developing the application for user business and lot of functions and facilities are available for different kind of business

What do you dislike about Bitrix24?

Difficult to find the resources who can support for bitrix24 developers and no Proper Guide and materials are also not available for learning it

Garima

HR Head

Used the software for : 6-12 months

Company Size :51-200 employees

5.0

May 26, 2020

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Review Source: Organic

Bitrix usage

A very user-friendly and huge number of features offered. It has LMS, PMS, and a lot more HRMS features and can actually act as a whole intranet for any organization.it is extremely easy to use.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Bitrix24?

Loads of features

What do you dislike about Bitrix24?

UI

Patrina

Used the software for : Free trial

Company Size :11-50 employees

4.0

Jan 12, 2018

Verified via Business email.

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Review Source: Organic

A powerful software

I came across Bitrix24 after reading great reviews of it on the internet. Initial I started with the trial version of it. I must say it is an amazing software which helps to organize and keep a track of customers, partners, agents and other contacts in a well-organized way. In short, it is an excellent CRM software which has increased the overall productivity of my business. I am looking forward to but the full version since it is compatible with mobile devices too. I can have a quick access to data on the go.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 0

Value for money

Out of 5

Customer support Customer support 0

Customer support

Out of 5

What do you like best about Bitrix24?

A robust software at an affordable rates.

Harshad

Used the software for : 6-12 months

Company Size :11-50 employees

5.0

Dec 26, 2017

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Review Source: Organic

It helped us in excellent mangement of our business at a very affordable price. it is a great collaboration platform.

It is a great tool that has helped us run our organization better. It is the tool where you can have everything in one tool. It helped us simplify our office logistics and organization. It serves as messaging app, HR software, task manager, office calendar, calling center, cloud server and much more.  

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

What do you like best about Bitrix24?

It has got great features at a great tool for managing sales and creating tasks. it overwhelms in content management and communication on social platforms.

Vaibhav

Used the software for : 6-12 months

Company Size :201-500 employees

4.0

Dec 26, 2017

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Review Source: Organic

It is really a great software. It served as a game changer for our organisation.

We were a large scale manufacturing unit needed some software which would help us in managing out an organization. it has served as a savior for us. It has a wide variety of tools namely CRM management, time management, document management and so on. It has also helped us through our social communication journey with tools for content sharing, commenting, liking and so on. It also supports virtual calling.  it helps you manage all your internal and external communications through extranet and CRM and with minimal navigation.  

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 0

Customer support

Out of 5

What do you like best about Bitrix24?

It is an all in one stop solution for all your business needs. With more than 35 tools in one suite it helps you overcome the problem of employing different tools for different issues.

What do you dislike about Bitrix24?

The customer service is a bit lacking behind. It can be contacted mostly through mails and it take 2-3 days to fix the problem.

Chandan

Used the software for : Less than 6 months

Company Size :51-200 employees

5.0

Dec 26, 2017

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Review Source: Organic

It is best software to date. It is a must have for any business organisation.

It provides a way for easy customisation. It can be accessed from anywhere. Its outstanding features are bulk email, calendar sharing, daily planner, file sharing, sales funnel management and so on.   

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Bitrix24?

It is a great software for large scale organisations. it works best for product mangementt, production and sales cycle.

What do you dislike about Bitrix24?

We found it to be at times slow. there are various unnecessary tools which complicates working with it and also makes the system slow.

Traci M.

Used the software for : 6-12 months

Company Size :11-50 employees

5.0

Dec 07, 2017

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Review Source: Organic

Happy with its features

Bitrix24 is a well-designed software which reduces the human hours to a great extent. CRM & Sales Reports is the best part which I like most about the software. It provides an option of asking collateral management. I am satisfied user, would surely recommend it to all my friends

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 0

Value for money

Out of 5

Customer support Customer support 0

Customer support

Out of 5

What do you like best about Bitrix24?

Bitrix24 is a one-stop solution when it comes to managing the business. It provides unlimited task dependence and has additional featured like SMS Marketing, sales tracking, purchase tracking, automation marketing, invoicing, case management etc.

Jigar

Used the software for : Less than 6 months

Company Size :201-500 employees

4.0

Dec 07, 2017

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Review Source: Organic

Well-designed and Has Great Features

The Bitrix24 has an interactive user interface, it can be easily used and requires less training. The entire software is highly robust and available at an affordable cost.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 0

Value for money

Out of 5

Customer support Customer support 0

Customer support

Out of 5

What do you like best about Bitrix24?

This web-based platform deals with complete organizing and tracking of all the information related to the business. It is best suited for all status and agencies. You can also get the data via a smartphone or any digital device as it provides mobile suppo

What do you dislike about Bitrix24?

all the features are great, no cons

Sebastian

Used the software for : More than 1 year

Company Size :51-200 employees

5.0

Dec 07, 2017

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Review Source: Organic

Brilliant and Easy to use

I would undoubtedly recommend the software to all my colleagues. Features like email templates, sales dashboard, lead generation make the entire business organized

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 0

Value for money

Out of 5

Customer support Customer support 0

Customer support

Out of 5

What do you like best about Bitrix24?

Bitrix24 is a robust software which helps in organizing and keeps track of all the clients, agents and other critical business contacts. The Bitrix24 software has more than 20 effective features which make all the task hassle free and quick. Some special

What do you dislike about Bitrix24?

did not find any

Wahida

Used the software for : More than 1 year

Company Size :11-50 employees

5.0

Nov 28, 2017

Verified via Business email.

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Review Source: Organic

It helped us in excellent mangement of our business at a very affordable price. it is a great collaboration platform.

It has got great features at a great tool for managing sales and creating tasks.  it overwhelms in content management and communication on social platforms.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 0

Value for money

Out of 5

Customer support Customer support 0

Customer support

Out of 5

What do you like best about Bitrix24?

It is a great tool that has helped us run our oraganisation better . It is tool where you can have everything in one tool. It helped us simplify our office logisics and organisation. It serves a s messaging app, HR software, task manger, office calendar,

Uma

Used the software for : Less than 6 months

Company Size :201-500 employees

5.0

Nov 28, 2017

Verified via Business email.

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Review Source: Organic

it is really a great software. It served as a game changer for our organisation.

It is an all in one stop solution for all your business needs. With more than 35 tools in one suite, it helps you overcome the problem of employing different tools for different issues.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 0

Value for money

Out of 5

Customer support Customer support 0

Customer support

Out of 5

What do you like best about Bitrix24?

We being a large scale manufacturing unit needed some software which would help us in in managing out organisation. it has served as a saviour for us. It has a wide variety of tools namely CRM management, time mangement, document manegment and so on. It h

What do you dislike about Bitrix24?

The customer service is a bit lacking behind. It can be contacted mostly through mails and it take 2-3 days to fix the problem.

Sara W.

Used the software for : More than 1 year

Company Size :501-1000 employees

5.0

Nov 28, 2017

Verified via Business email.

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Review Source: Organic

It is best software to date. It is a must have for any business organisation.

It is a great software for large-scale organizations. it works best for product management, production and sales cycle.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 0

Value for money

Out of 5

Customer support Customer support 0

Customer support

Out of 5

What do you like best about Bitrix24?

It provides way for easy customisation. It can be accessed from anywhere. Its outstanding features are bulk emial, calendar sharing, daily planner, file sharing,sales funnel management and so on.

What do you dislike about Bitrix24?

We found it to be at times slow. there are various unnecessary tools which complicates working with it and also makes the system slow.

Owen

Used the software for : 6-12 months

Company Size :501-1000 employees

4.0

Nov 23, 2017

Verified via Business email.

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Review Source: Organic

A new age solution for buisness growth

Unbeatable and irreplaceable CRM platform.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 0

Value for money

Out of 5

Customer support Customer support 0

Customer support

Out of 5

What do you like best about Bitrix24?

Bitrix-24 is defenitly one step ahead solution. As we moved on from a old association CMS to Bitrix-24 we can tell it works really very well. Built on cloud computing features, it offers limitless potential to interactive with existing and pondering clien

What do you dislike about Bitrix24?

No even a single con. Its is software that surpasses our expectations

Abhi

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Feb 15, 2017

Verified via Business email.

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Review Source: Organic

It is extremely versatile!!!

Bitrix24 is supposed to be one of the best real estate systems today. Its best feature is the built in telephony. You can rent a phone number within the interface. They have an interface that allows assigning multiple extensions to multiple users. What has really impressed us is the ability of the phone system to automatically direct calls from specific customers to the representatives that they have been already assigned to. We're just very happy with this built-in smart telephony. They also have a mobile application that easily integrates with the Cloud version. 

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Wasim

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Jan 16, 2017

Verified via Business email.

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Review Source: Organic

An excellent Software

Not just managing customers, Bitrix24 also enables me to manage my leads and think about ways to turn them to my customers. It even works for my real estate business. With the remarkable real estate software, I can track my property buyers and manage payments online. I can also connect to cloud computing and maintain a strong database of the property residents. Bitrix24 has a document software management which allows me to track all reports and documents, over a period of time.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Pooja

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jan 16, 2017

Verified via Business email.

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Review Source: Organic

To ease work procedures and responsibility.

When it comes to customer relationship, I always recommend using Bitrix 24. Its cloud computing technology and advanced crm software bridges the gap between my products and the customers. The software has a sales tracking tool through which I keep an eye on monthly revenue generation. Its marketing automation upgrades the marketing collaterals and provides real-time information. My HR team also uses the HR software to ease their work procedures and responsibilities.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

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