Effective communication is the bedrock of success for small businesses. Sustaining a reliable phone system for small businesses is extremely important for maintaining continuous communication with customers, clients, and team members.
As 78% of customers have backed out of purchase due to poor communication, it becomes critical to implement the best phone system.
With so many options on the market, choosing the best business phone system for your small business can be a daunting endeavour.
To help you make a smart choice, we’ve compiled a list of the 10 best phone systems for small businesses. Let’s get started!
Investing in the best business phone system can provide your organization with an immediate competitive advantage and promote bottom-line outcomes. Before purchasing a phone system for your small business, consider your business needs, pricing choices, and all marketing outlets.
What is a Phone System for a Small Business?
A phone system, also known as a Small Business Phone System or SBPS is an encompassing telecommunications infrastructure designed specifically for the purposes and requirements of small and medium-sized businesses (SMEs).
This system acts as the central hub for voice communication within the organization, offering a range of features and capabilities to enhance connectivity, streamline operations, and support effective customer interactions.
Our selection of these Phone Systems For Small Business is based on thorough research and analysis. We have listed these softwares based on usability and satisfaction score that include features, ease of use, customer support, ratings, and number of reviews from SoftwareSuggest. Our goal is to help businesses select the right softwares that can help them optimize their business processes.
Top Business Phone Systems For Small Businesses of 2025
We’ve compiled a list of our favourite small-business communication channels. Our rankings are based on a combination of the systems’ feature variety and cost-effectiveness at the most affordable tier given by each phone system provider.
Here are the top telephone system for small business in 2025:
| Software Name | Pricing | Features |
|---|---|---|
| Starter Plan: $18 per user per month | Efficiently route calls with Smart DID routing feature. | |
| Starting from $25/month | AI-powered business phone system, Call queue management & ACD, Multi-channel communication (SMS, MMS, WhatsApp) | |
| Standard: $15 per user/month | Virtual phone numbers, Call routing | |
| Basic plan: Starts at $13.99 | Analytics and reporting, Text messaging | |
| Standard: $14.49 per month | Customizable voicemail greetings | |
| Solo: Starts at $14 per month | Custom greetings, Mobile and desktop apps | |
| Plan starts at $15 | Call routing, integration with other business applications | |
| Essential plan starts at $30 | Call routing, Analytics | |
| Standard: $20 per month | Voicemail and real-time messaging services | |
| Professional plan: $12 per month | Call routing, Video conferencing |
1. CallHippo
CallHippo
CallHippo is a cost-effective phone solution designed specifically for small enterprises. It runs on cloud-based VoIP technology and offers a wide range of capabilities, including virtual phone numbers, interactive voice response (IVR), call recording, and call forwarding.
What differentiates CallHippo is its global accessibility, which allows firms to establish a local presence in multiple countries. It simplifies communication by providing an intuitive interface and a mobile application, allowing small businesses to efficiently communicate with their customers.
Key Features
- Interactive Voice Response (IVR)
- Seamless integration with business apps
- Comprehensive call analysis and reporting
- Unlimited free calling
- Ring group functionality
Pricing
- The Basic plan is free.
- Starter Plan: $18 per user per month
- Professional Plan: $30 per user per month
- Ultimate Plan: $42 per user per month
What We Like
- CallHippo specializes in customer service, ensuring the quick resolution of customer queries.
- This phone system has innovative features such as a Power Dialer and Automatic Call Distribution, which increase productivity and simplify the calling procedure.
- Its simple interface makes call handling easier for organizations, improving the user experience.
- Seamless integration with over 85 third-party solutions improves workflow efficiency and productivity.
What We Don’t Like
- Certain features are difficult to set up and require technical expertise or external assistance.
- Temporary connectivity issues may arise, resulting in call dropouts and poor call quality.
2. JustCall
JustCall is a cloud-based business phone system purpose-built for sales and support teams. It unifies communication channels like voice, SMS, MMS, WhatsApp, and email into one AI-powered platform, making it easy for businesses to manage customer interactions at scale.
What sets JustCall apart is its smart automation features, 100+ native integrations with CRMs and business tools, and the ability to activate virtual phone numbers in over 70 countries. Teams can use AI Voice Agents to automate routine calls, track sentiment in real-time, and get live coaching suggestions—turning every interaction into an opportunity for improvement.
Key Features
- Multi-channel communication (voice, SMS, MMS, WhatsApp, email)
- AI Voice Agents for 24/7 automation
- Sales dialers with multiple modes (auto, predictive, progressive, dynamic)
- Automated SMS & WhatsApp campaigns
- Call recording, transcription, and AI-generated summaries
- Real-time analytics and compliance flagging
- CRM integrations with Salesforce, HubSpot, Pipedrive, Zoho, and more
Pricng
- Essentials Plan: Starts at $29/user/month (billed annually)
- 14-day free trial available
What We Like
- Native SMS/WhatsApp tools with smart template replies
- Strong AI capabilities: transcription, sentiment scoring, and call coaching
- Deep CRM integrations with seamless call logging and tagging
- Intuitive interface and shared inbox for simplified team collaboration
- Live dashboards and reporting for team performance tracking
What We Don’t Like
- Some advanced AI features require higher-tier plans
- Slight learning curve for setting up complex automation workflows
3. Nextiva
Nextiva
Nextiva is a comprehensive VoIP and cloud-based communication solution tailored to the demands of small enterprises. It offers a variety of features, including unlimited calling, group messaging, video conferencing, and CRM integration.
What distinguishes Nextiva is its dedication to customer care and reputation for exceptional support. It provides scalability, allowing small enterprises to expand without delays in communication.
Key Features
- Unlimited calling & messaging
- Voicemail to email & SMS
- 35+ app integrations
- Professional auto attendant
- Local & toll-free numbers
- HD video conferencing
Pricing
- Essentials Plan: $18.95 user/month
- Professional Plan: $22.95 user per month
- Enterprise Plan: $32.95 user/month
What We Like
- High call quality ensures a clear and uninterrupted conversation.
- Advanced call management options include call recording and voicemail-to-email transcription.
- Excellent customer help for phone system setup and management.
- Integrated CRM software for unified customer communication management.
What We Don’t Like
- There are occasional issues in mobile apps that compromise call quality and the user experience.
- Mobile app functionality is limited when compared to the desktop version.
Tool Equipment
Nextiva provides a range of desk phone system solutions. Below are the items that they offered to us:
- The Nextiva X-815 ($130) features four lines, built-in WiFi, and a colour display.
- Nextiva X-835 ($160) contains 12 lines, additional programmable keys, and a multi-page approach.
- Nextiva X-885 ($190 for 12 lines and 12 extra programmable keys)
- Yealink T series (4-16 lines, colour display, Bluetooth, and WiFi)
- Cisco IP phones (4–10 lines)
- Poly CCX 500 (24-line, color touch screen)
- Poly Edge Series (Up to 66 Lines)
- Poly VVX series (up to 90 lines)
4. OpenPhone
OpenPhone
OpenPhone is a user-friendly business phone service provider renowned for its simplicity and cost. It provides services such as a virtual company phone number, call forwarding and text messaging.
OpenPhone is designed to streamline business communication on cell phones, making it an ideal choice for small businesses on the move. With transparent pricing and no hidden fees, it’s easy to manage costs while benefiting from essential communication tools.
Key Features
- Text messaging
- Call routing
- IVR
- Virtual phone numbers
Pricing
- Starter: $15 per user/month
- Business: $23 per user/month
- Enterprise: Contact Sales
What We Like
- Transparent pricing with no hidden fees.
- Customizable voicemail greetings enhance professionalism.
- A user-friendly mobile interface simplifies communication.
- Efficient text messaging allows for quick interactions.
What We Don’t Like
- Limited presence beyond North America.
- It may lack some advanced features.
5. Vonage
Vonage
Vonage Business provides a comprehensive phone system tailored to the specific demands of small enterprises.
It combines VoIP technology with a wide range of capabilities to provide small businesses with virtual business phone numbers, as well as mobile and desktop applications.
Moreover, Vonage’s system boasts seamless integration with widely used business applications such as G Suite and Salesforce, elevating user productivity and operational efficiency.
Key Features
- Mobile and desktop apps
- Analytics and Reporting
- Call routing
- Text messaging
Pricing
- Mobile plan: Starts at $13.99
- Premium plan: Starts at $20.99
- Advanced Plan: Starts at $27.99
What We Like
- Flexible mobile and desktop app.
- It has advanced VoIP technology.
- Integration with business apps enhances productivity.
What We Don’t Like
- Complexity for some users in setup.
- Technical glitches may lead to poor call quality.
6. Sideline
Sideline is a phone system customized to meet the needs of small enterprises and freelancers. It offers a second phone number that may be used in addition to yours, making it easier to keep professional and personal calls separate.
Sideline’s emphasis on simplicity and affordability makes it a compelling option for entrepreneurs and small business owners seeking a dedicated business line.
Key Features
- Voicemail
- Customizable voicemail greetings
- Call Logging
- Unified Communications
Pricing
- Standard: $10.84 per month
- Enterprise: $14.49 per line per month
What We Like
- Text messaging via SMS and MMS is offered to ensure seamless corporate communication.
- The platform has a flexible pricing plan with advanced features.
- It has a user-friendly, intuitive interface with a low learning curve.
What We Don’t Like
- The international calling feature is available solely on the Enterprise plan.
- Absence of integrations with Slack, Zapier, or CRM platforms.
7. Grasshopper
Grasshopper
Grasshopper is a popular small business phone solution that was developed with entrepreneurs and small companies in mind. This virtual phone system includes toll-free numbers, call forwarding, voicemail transcription, and personalized greetings.
Grasshopper’s strength is its simplicity and portability, making it a perfect solution for small organizations that require small office phone systems without complex gear or settings.
Key Features
- Custom greetings
- Voicemail transcription
- Call forwarding
- Toll-free numbers
- Mobile and desktop apps
Pricing
- Solo: Starts at $26 per month
- Partner: Starts at $44 per month
- Small Business: Starts at $80 per month
What We Like
- Custom greetings for a personalized customer experience.
- It is one of the simplest phone systems, with basic features on its dashboard.
- The platform offers a toll-free number, which improves customer engagement and retention.
What We Don’t Like
- The tool does not have routing tools like IVR and queuing.
- The platform is not compatible with desk phones.
8. 8*8
8x8
8×8 is a powerful cloud-based communication tool ideal for small businesses. It offers a wide range of services, such as voice calling, video conferencing, and team messaging. 8×8’s unified communications solution provides a single platform for phone and video communication, integrating with other corporate tools to increase productivity and efficiency.
Key Features
- Call routing
- Integration with other business applications
- Team messaging
- Video conferencing
Pricing
- The Plan starts at $15.
What We Like
- The platform is specifically designed for receptionists and front-desk employees.
- It has interactive features like instant polls, emoji reactions, and breakout rooms during meetings.
- It is a comprehensive cloud platform with unified communication.
What We Don’t Like
- Premium pricing may be costly for some.
- There are various issues with international calling.
8×8 Equipment
8×8 offers a variety of VoIP desk phones. Users can buy or rent phones, and some IP phones can be included in packaged subscriptions. The 8×8 phone system options are:
- Poly Edge E400 ($204.36 for 14 lines, AI-powered noise block)
- Yealink SIP T46U ($175.31, 10 lines, soft keys, dual-colour lighted LEDs)
- Polycom VVX 350 ($192.01, 6-line, 3.5-inch colour display)
- 8×8 offered to include complimentary PolyEdge E220 desk phones ($129.78 for four lines, hold, and transfer keys) with the purchase of 35 VoIP phone systems.
9. Aircall
Aircall is a modern, cloud-based phone system for businesses aiming to handle client contacts seamlessly. It provides a variety of services, including local and toll-free numbers, call routing, analytics, and CRM software integration.
Aircall’s focus on user-friendliness and efficiency makes it an ideal choice for small businesses seeking to elevate their customer support and sales operations.
Key Features
- Local and toll-free numbers
- CRM Integration
- Analytics
- Call routing
Pricing
- Essential: $30 per user/month
- Professional: $50 per user/month
- Custom: Contact sales
What We Like
- The platform has advanced analytics for data-driven decision-making.
- It can be easily accessible from a cell phone anywhere.
- The integration with HubSpot is outstanding.
What We Don’t Like
- The platform has poor performance on Mac.
- It may contain a few bugs during the Chrome Extension.
10. Avaya
Avaya
Avaya is a well-known name in the business communications industry, and its phone system options cater to small enterprises as well. Avaya offers a powerful and feature-rich phone system with VoIP, messaging, team collaboration, and video conferencing capabilities. Avaya is a reliable and scalable alternative for small organizations that demand advanced communication capabilities.
Key Features
- Conferencing capabilities
- Voicemail and real-time messaging services
- IVR
- Call recording
- Call analytics
Pricing
- Essentials: $19.99 user/month
- Standard: $27.99 per user/month
- Premium: $34.99 per user/month
- Ultimate: $49.99 per user/month
What We Like
- The platform offers advanced VoIP, messaging, and video conferencing options.
- The tool can easily modify the system to accommodate users and incoming telephone lines.
- It has an option for robust integration with business tools.
What We Don’t Like
- The auto-answer report does not differ from customer to customer.
- The stability of the browser across different platforms is inconsistent.
11. Goto Connect
GoTo Connect, previously Jive Communications, provides a cloud-based phone system that emphasizes flexibility and scalability. It has a number of functions, including endless calling, call routing, and interaction with various corporate apps. GoTo Connect is notable for its versatility, making it ideal for small organizations wishing to develop without the risk of outgrowing their phone infrastructure.
Key Features
- Call management system
- Video conferencing
- International calling
- Caller ID
- Call routing
Pricing
- The plan starts at $27.
What We Like
- The platform offers unlimited usage of key call distribution tools auto attendants, custom dial plans, ring groups, and call queues.
- It offers a customer self-service menu combining all sorts of users and actions.
- The tools provide unlimited VoIP calling to over 50 countries.
What We Don’t Like
- The basic plan only supports 1 auto attendant, a ring group, and a call queue.
- The platform offers only 40 SMS credits per user.
GoTo Connect Equipment
GoTo Connect provides a variety of IP phone solutions to its customers. Here are the most popular options they provided:
- Cisco 8861 ($715 for 10 lines, 5″ WVGA screen)
- Polycom VVX 601 ($479 for 16 lines, built-in Bluetooth, touchscreen)
- Yealink T57W ($359; 16 lines, built-in Bluetooth)
- With the purchase of 35 lines at $19.95 per line each month, GoTo Connect delivered 5 PolyEdge E100 basic desk phones (2 lines, 4 keys, 2.8″ colour display).
You May Also Read: 8 Best Auto Attendant Phone Systems for Every Business
Wrapping Up
Adopting the best small business phone systems is a critical decision that has the potential to substantially improve communication efficiency and customer relations.
The best phone system is one that not only addresses current needs but also positions the business for growth in a dynamic and ever-evolving communication landscape. Small businesses, as vital components of the economy, can thrive with a reliable, efficient phone system in place, ensuring their continued success and expansion.
A business phone system utilizes various technologies, such as VoIP (Voice over Internet Protocol) or traditional landlines, to facilitate communication within and outside the organization. It typically includes features like call forwarding, voicemail, and conferencing to streamline interactions.
A business phone system plays a crucial role in enhancing communication efficiency, improving customer service, and projecting a professional image. It enables businesses to manage incoming and outgoing calls effectively, collaborate with team members, and maintain seamless connectivity with clients and customers.
Setting up a business phone system involves several steps, including selecting the right provider, choosing the appropriate equipment, configuring settings, and training employees. Many providers offer user-friendly setup wizards and tutorials to simplify the process.
There are several types of business phone systems available, including traditional landline systems, VoIP systems, virtual phone systems, and cloud-based systems. Each type has its unique features, benefits, and considerations, allowing businesses to choose the option that best suits their needs and budget.
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