VoIP communication grabs a crucial spot in today’s modern world. Leading VoIP apps save money by avoiding traditional phone system setup and maintenance by using the internet instead of phone lines.
Looking for a VoIP App for your business? Get the best VoIP Phone System from CallHippo.
Because of this, businesses can reallocate resources elsewhere. According to research, the VoIP services market will be worth $194.5 billion by 2024.
The flexibility of VoIP improves teamwork, which is critical in today’s remote work trend. Today, we will take a closer look at some of the best VoIP apps and how they help.
What Is a VoIP App?
A VoIP app, or voice-over-internet protocol app, is an app that allows you to make phone calls over the internet rather than over a traditional landline. VoIP communication grabs a crucial spot in today’s fast-paced business world since it provides cost-efficiency, flexibility, and robust features to all enterprises.
These apps allow you to make voice and video calls, send messages, and use other communication features, such as conference calls, on a regular basis.
VoIP communication brings numerous benefits. Team members can easily use an app and the internet to make secure conversations without giving their actual phone numbers. Consider your specific needs, integration requirements, and budget when choosing from these top VoIP apps to enhance your business communication.
13 Best VoIP Apps for Business
According to research, businesses can easily reduce their communication costs by up to 75% with VoIP services. Below is a list of the top 13 VoIP business apps, each of which offers special features and functionalities.
You can easily communicate over the internet without the use of a traditional phone line with the help of these applications, whether you’re looking for free options, free trials, or paid plans. Let’s dive!
| Software Name | Free Trail Period | Pricing |
|---|---|---|
| 7 days | Bronze: $16 per user/month | |
| 10 days | Unlimited Plan: $12/month | |
| 14 days | On request | |
| 7 days | Mobile: $19.99/month per line | |
| 14 days | Essentials: $19.99 per month | |
| 7 days | 8×8 Express: $12 per user per month | |
| 7 days | CloudTalk Starter: $20.00 per user/month | |
| 7 days | Essentials: $30 per user per month | |
| 7 days | Solo: $28/month | |
| 30 days | On request | |
| 7 days | Basic Users: $12.99/month per user | |
| 7 days | $10 per user/month | |
| 14 days | Standard: $15/month (minimum one user) |
1. CallHippo
CallHippo
CallHippo stands out as a leading virtual phone system, amplifying customer connections. It effortlessly integrates with various systems and provides comprehensive reporting to enhance your customer interactions.
Furthermore, this software takes the lead in offering virtual phone numbers in India. Setting up the service is a breeze, with unlimited phone calls requiring just three minutes to begin.
Key Features
- Call tracking
- Power dialer
- Interactive voice response
- Call forwarding
Pricing
- Bronze: $16 per user/month
- Silver: $24 per user/month
- Platinum: $40 per user/month
- Callhippo helps build faster customer connections with their performance dashboard and seamless tool integrations.
- With this software, acquiring a phone number is highly convenient and budget-friendly.
- Its dashboard and interface are quite appealing, with many integrations and APIs available.
- At times, this software’s dashboard doesn’t work properly, and the dialler gets stuck.
- This software lacks a scanning option for the mobile menu.
2. DialerHQ
DialerHQ
DialerHQ is one of the best virtual phone systems for small businesses. This app functions as a desktop app and a comprehensive virtual business phone number provider, providing a variety of essential communication tools for businesses.
Furthermore, the app features a remarkably quick setup process that takes only minutes to complete, as well as an intuitive user interface that ensures ease of use. You will not need to purchase any additional hardware or software to fully utilize the functionality of this application.
Key Features
- International calling & texting
- Call recording & call routing
- No SIM card required
- Contact management
- Multi-user login & role-based access control
Pricing
- Unlimited Plan: $12/month
- Free Software Plan: $0 (at a minimum spend of $1500 per month)
- Custom Plan: On-request
- DialerHQ is quite very easy to install and use.
- DialerHQ offers easy navigation of the chat and messaging features.
- DialerHQ is well-known for its high-tech call recording and comprehensive communication tools.
- At times, this software speeds down and causes difficulties.
- DialerHQ offers poor network coverage.
3. Nextiva
Nextiva
Nextiva, a Voice over Internet Protocol (VoIP) software, offers business phone services, facilitating the establishment of cloud-based contact centers for both outbound and inbound calling campaigns.
The integration of Nextiva’s cloud-based call center tools empowers businesses to effectively administer and enhance their communication systems, ensuring smooth interactions with customers.
Key Features
- Voicemail-to-email notifications
- Video conference recording
- Call monitoring
- Interactive voice response
Pricing
- On request
- Nextiva is user-friendly, with reliable customer service support.
- Integration and message control are easy, with round-the-clock support highly praised.
- Nextiva offers VoIP hardware that is available for both sale and lease.
- With Nextiva, conferencing on a hard phone is quite challenging.
- The service is unreliable, with frequent call drops, phone disconnections, and lost voice packets.
4. Vonage
Vonage
Vonage stands as a reliable cloud-based VoIP service, boasting an array of over 50 phone features and integrated solutions. The core of Vonage’s triumph lies in its unified communication platform. This platform effectively simplifies communication channels, encourages real-time collaboration, and amplifies overall work efficiency.
Key Features
- Video collaborations
- Call monitoring
- IVR / Voice recognition
- Call recording
Pricing
- Mobile: $19.99/month per line
- Premium: $29.99/month per line
- Advanced: $39.99/month per line
- Vonage offers highly customizable services.
- Great products and extremely helpful delivery and aftercare are offered by customer support.
- Alongside its easy-to-use interface, Vonage offers real-time visibility.
- At times, the descriptions are not comprehended by them, which creates difficulties when working with customer support.
- Vonage doesn’t offer direct dialing of customer extensions.
5. RingCentral
RingCentral
RingCentral stands out with its top-notch VoIP app and ranks among leading business phone system providers, thanks to robust call management and productivity features.
For businesses lacking dedicated IT teams, exploring user-friendly, mobile device cloud-integrated alternatives is recommended. Embracing these innovative solutions can streamline communication, enhancing clarity and operational efficiency while reducing complexity.
Key Features
- Audio conferencing
- Robust call monitoring
- File sharing
- Call log reports
Pricing
- Essentials: $19.99 per month
- Standard: $27.99 per month
- Premium: $34.99 per month
- Ultimate: $49.99 per month
- RingCentral offers ease of setup and seamless integration of checklist progress into tasks.
- RingCentral offers an intuitive interface and easy-to-navigate features.
- The software’s phone, desktop, and web apps are available everywhere, making them very versatile and accessible.
- It becomes a little confusing when many screens pop up upon initial login.
- RingCentral offers a confusing pricing structure when not included in a bundle option.
6. 8×8
8x8
8×8 leads India’s virtual business phone number sector, providing state-of-the-art cloud-based communication solutions for businesses. Their software specializes in virtual Indian phone numbers, helping enterprises establish a strong local presence.
8×8 empowers businesses to connect seamlessly with Indian customers, strengthening their presence and ensuring efficient communication.
Key Features
- Call recordings
- Audio and video conferencing
- Multi-level auto attendant
- Supervision analytics
Pricing
- 8×8 Express: $12 per user per month
- X2: $24 per user per month
- X4: $44 per user per month
- 8×8 offers excellent audio quality, and login credentials are easily followed.
- 8×8 offers seamless connectivity with unlimited calls in the United States and Canada.
- Exceptional video conferencing functionalities ease communication.
- 8×8 offers poor customer service, with offshore call center reps using scripts.
- Setting up the account requires some learning before the 8×8 app can be used.
7. CloudTalk
CloudTalk
CloudTalk is a popular virtual phone support solution designed specifically for home-based small enterprises, freelancers, and entrepreneurs. It has a slew of powerful capabilities, including very effective call recording and monitoring software.
While it is perfect for small businesses, CloudTalk’s utility is not restricted. Its adaptability extends to medium-sized corporations, making it a comprehensive communication solution for a variety of organizations.
Key Features
- Number porting
- Interactive voice response
- Automated call redirection
- Call flow designer
Pricing
- CloudTalk Starter: $20.00 per user/month
- CloudTalk Essential: $25.00 per user/month
- CloudTalk Expert: $40.00 per user/month
- CloudTalk offers an easy and quick setup and very helpful customer support.
- It offers a user-friendly UI with perfect call quality, even with overseas customers.
- CloudTalk offers high-end IVR functionality and seamless integrations.
- Its inability to adjust the size of the calling window is a major drawback.
- CloudTalk offers limited audio conferencing.
8. Aircall
Aircall
Aircall is a top-notch virtual phone number service in India. It’s great because it uses clever skills for international calls, watches calls in real-time, and has cool features. Aircall gives call centers powerful tools to work better and make things efficient.
Aircall is changing how call centers work by using the internet for flexibility. Their special software makes things work even better.
Key Features
- Virtual call centers
- Call center IVR menus
- Blacklist numbers
- Time-based routing
Pricing
- Essentials: $30 per user per month
- Professional: $50 per user per month
- Custom: On request
- Great demos, onboarding, and support make it excel.
- Aircall shines with demos, onboarding, and superb support.
- High-quality phone platforms empower mobile client communication.
- At times, the phone connection gets cut off, and customers can’t hear the calls properly.
- The call recordings for missed calls don’t always show up correctly.
9. Grasshopper
Grasshopper
Grasshopper, a leading virtual mobile number service in India, adeptly helps users differentiate personal and business calls. As a reliable VoIP provider, Grasshopper is favored by business owners for its customizable toll-free lines and transcription services, making it a top choice for enhancing communication efficiency.
Key Features
- Employee directory
- Call logging and routing
- Ring groups
- Voice recognition
Pricing
- Solo: $28/month
- Partner: $46/month
- Small Business: $80/month
- Grasshopper software offers a wide range of unlimited extensions.
- This software offers high-quality phone calls and customizable voicemail functionalities.
- Grasshopper offers a user-friendly interface and exceptional texting features.
- Its website settings are quite hard to navigate.
- Apart from calling, texting, and call logs, there are almost no features.
10. Mitel
Mitel
Mitel is a versatile communication software that comes with many useful features. It helps improve communication by sending notifications, invitations, and alerts through its smart analytics. This software also allows video calls, audio calls, and video conferences.
Mitel gives employees the tools they need for better communication, easy sharing of information, and excellent customer service.
Key Features
- Call analytics
- Instant messaging – cross-platform
- Audio & web conferencing
- Global numbers available
- Real-time dashboards
Pricing
- On request
- Mitel helps you stay connected to your customers over real quality communication through inbound or outbound calls.
- It is easy to use and is simply navigated around the details and settings.
- Mitel offers excellent UC tools for remote teams.
- It offers poor customer support.
- Mitel needs to be better organized when it comes to detailed call records or call recordings.
11. Phone.com
Phone.com provides a versatile and budget-friendly platform designed to cater to the needs of both small and large enterprises. They offer a diverse range of services that empower customers to acquire local and international phone numbers, facilitating their global outreach.
With a plethora of choices available, customers can select from local, toll-free, and vanity numbers, ensuring they find the perfect virtual number to align with their branding and operational needs.
Key Features
- Text messaging
- HIPAA compliance
- Voice tagging functionality
- Multiple caller queues
Pricing
- Basic Users: $12.99/month per user
- Plus Users: $19.99/month per user
- Pro Users: $29.99/month per user
- Phone.com easily forwards calls to cell phones and can be seamlessly used in the car.
- It supports a wide range of mobile devices and physical phones.
- Phone.com offers an excellent dashboard alongside new apps.
- Its mobile app needs improvement as it lacks certain functionalities.
- At times, Phone.com is quite slow and unresponsive to use.
12. OpenPhone
OpenPhone
OpenPhone business phone solutions extensively benefit small and medium-sized businesses. Shared phone numbers improve communication among team members and provide consistent customer service.
Furthermore, OpenPhone has a CRM application to assist businesses in managing contacts and building deeper partnerships.
Key Features
- IVR / Voice recognition
- Automated voicemails
- Shared multichannel inboxes
- Automated Attendants
Pricing
- $10 per user/month
- OpenPhone provides an in-app contact list for better contact management.
- Its multiple automated texts offered during certain business hours help streamline operations.
- OpenPhone offers a user-friendly UI and high-quality call-forwarding functionalities.
- At times, OpenPhone can also lead to the dropping of calls.
- It doesn’t offer customizable ringtone functionalities.
13. Dialpad
Dialpad
The AI-driven approach used by Dialpad is a novel solution for companies looking to improve the experiences of both employees and customers. Built-in speech recognition and natural language processing in the application produce actionable information and enable automation across a variety of touchpoints.
By intelligently transcribing calls in real-time, Dialpad provides agents with important information, increasing efficiency and responsiveness.
Key Features
- HD meetings
- Unlimited conference calls
- Spam prevention
- Live chat
Pricing
- Standard: $15/month (minimum one user)
- Pro: $25/month (minimum three users)
- Enterprise: Custom price (minimum 100 user license)
- Dialpad helps to conduct unlimited video meetings with ease.
- It offers live coaching tools for sales teams.
- Dialpad offers automated workflows facilitating 24/7 customer interaction.
- Dialpad requires additional costs for advanced features.
- Dialpad’s video conferencing feature is limited to only ten participants with the lowest level plan.
Interesting read: 20 Best Virtual Phone Number Providers for WhatsApp Business
5 Reasons Why Businesses Should Use a VoIP App
VoIP technologies have completely transformed business communications, ushering in a new era of enhanced productivity, cost savings, and agility. There are a plethora of reasons why businesses should get their hands on VoIP apps. Some of the most common ones include:
1. Budget-friendly
The foremost advantage of embracing the best free VoIP app is its remarkable cost-efficiency. VoIP, conversely, leverages existing internet connections to transmit voice data, obviating the necessity for separate phone lines.
The result? Significant monthly savings, particularly for international or long-distance calls. Furthermore, VoIP apps typically offer competitive pricing plans, rendering them an economical choice for businesses of all sizes.
2. Scalability and Flexibility
Businesses are ever-changing entities with constantly shifting communication needs. VoIP apps offer crucial flexibility, allowing for the scaling up and down of communication infrastructure as needed.
VoIP software can smoothly adjust to a company’s rapid expansion or seasonal variations in call volumes. The process of adding or removing lines, features, or users remains simple, assuring compliance with changing business requirements. This scalability enables firms to remain cost-effective while adapting to change.
3. Advanced Features
VoIP apps come with a wide range of cutting-edge capabilities that improve productivity and communication. They also include voicemail to email transcription, call forwarding, and call recording. These features enable great customer service while empowering employees and optimizing their processes.
4. Remote Work and Mobility
The widespread trend toward remote work has brought attention to the significance of flexible communication solutions. This is where VoIP apps shine, enabling workers to place and receive calls from any place with an internet connection.
Even if team members are stationed in different branch offices or work from home frequently, they may keep in touch. Increased productivity and constant customer and partner accessibility are both made possible by this mobility.
5. Reliability and Redundancy
Dependability is an important aspect of VoIP software design. They usually include built-in redundancy and failover mechanisms that ensure continued connection even if hardware or the internet fails.
The majority of VoIP service providers also provide great customer assistance and service-level agreements (SLAs). This constant dependability is critical for businesses whose daily operations rely heavily on voice communication.
By getting your hands on advanced VoIP technology, businesses may reduce communication expenses, adjust to constantly changing needs, make use of potent features, enable remote work, and build a robust communication infrastructure.
Choosing the best VoIP app for international calls is still a wise decision for businesses looking to preserve their competitiveness and agility in their communication strategies as the business landscape changes. VoIP apps are emerging as the cornerstone of corporate success in a time when good communication is crucial.
Conclusion
The value of the best VoIP app for business in today’s dynamic globe is constantly on the rise since it gives a flexible and scalable communication option to traditional phone systems. The above-mentioned are some of the best VoIP apps that can help take your business to newer heights. Connect with our expert teams to dive deep into the vast field of VoIP today.
Skype, which was founded in 2003, has been a pioneer in the VoIP industry, providing a wide range of features such as voice and video calls, instant messaging, file sharing, and group conferencing. It is widely used in both personal and business communication, and it caters to a diverse global audience.
Yes, you can use free VoIP services, but their availability is dependent on your specific needs and provider preferences. Many VoIP providers offer free voice and video call apps for one-on-one communication. Some well-known free VoIP services include Skype, WhatsApp, and Google Voice.
You may use your smartphone as a VoIP device by installing VoIP software designed for mobile use. Users may use these simple programs to make audio and video chats, exchange messages, and even contact normal phone numbers over the internet. Making your smartphone a VoIP device will boost your mobility.
VoIP can be divided into two categories:
- Peer-to-peer (P2P) networking VoIP: Peer-to-peer VoIP allows two users or devices to communicate directly over the internet, bypassing central servers. One prominent example is Skype, which allows users to connect directly.
- Client-Server VoIP: Client-server VoIP facilitates user communication by utilizing a central server or infrastructure. This category includes business-focused VoIP services such as hosted VoIP managed by third-party providers or in-house VoIP systems maintained internally.
Supriya is a highly skilled content writer with over 8 years of experience in the SaaS domain. She believes in curating engaging, informative, and SEO-friendly content to simplify highly technical concepts. With an expansive portfolio of long-format blogs, newsletters, whitepapers, and case studies, Supriya is dedicated to staying in touch with emerging SaaS trends to produce relevant and reliable content.
