Customer Relationship Management software, or CRM software, is basically targeted toward improving Customer Interaction and Customer Engagement system. This will subsequently enhance the relationship between Business Organizations and their clients/customers.
CRM Software also provides better control of integrated customer data per the organization’s requirements. The software also empowers the corresponding business with greater automation of sales, better access to business information, and improved marketing support coupled with employee and vendor partnerships on a massive scale.
Looking for CRM Software? Check out SoftwareSuggest’s list of the best CRM Software solutions.
CRM software finds its applicability in small-sized enterprise units and large-scale business organizations. Depending on the latest market statistics, we have curated a list of the best free CRM software.
Top 25 Free CRM Software
As digitalization is taking over, every organization, regardless of vertical, will require software to keep up with marketing trends and sales, maintain engagement with existing customers, and reach out to potential customers.
As customers are the medium through which the company will generate revenue. So let’s look at the list of 25 best free CRM system software.
1. CRM.io
CRM.io
CRM.io by 500apps is a centralized free CRM software for Small Businesses to manage customer relationships effectively and effortlessly. Manage leads, sales, customer service, and deals, store important contact information, sync contact information easily and forecast sales to accelerate your revenue growth.
Features
- Track, organize, and manage customer interactions using Contact Management.
- Create multiple pipelines to track and manage the progress of your deals.
- Connect with customers and track, schedule, prepare contracts, get signatures, and manage all incoming and outgoing calls and emails in one place.
- Get detailed analytics, email reports, metrics, funnel, and cohort analysis.
- Create custom workflows to automate repetitive tasks and streamline manual actions to drive the sales force efficiently.
User Reviews
Janet has reviewed CRM.io as – “I recently switched to CRM.io, and it has been the best decision. The features and tools are extremely helpful, and the customer service is top-notch. Setting up the CRM was a breeze, and I could do it quickly and easily. I have been using CRM.io for a while now, and I’m highly impressed with its reliability and power. I recommend CRM.io to anyone looking for a great CRM solution.”
Pricing
CRM.io provides three plans, which are as follows:
- Cloud: Monthly subscription is offered at $14.99/month, and if the yearly subscription is purchased, it is offered at $9.99/month.
- Enterprise: A monthly subscription is provided at $74.95/month; a yearly subscription is offered, which amounts to $49.95/month.
- Hosted: For this subscription, CRM.io is to be contacted to get the quotation.
A 14-day free trial is offered for both cloud and enterprise plans.
CRM.io Pros and Cons
- This free CRM software offers predefined workflows to gain quick scalability, and processes can be streamlined effectively.
- CRM.io can be customized per business requirements, making this platform a perfect fit for businesses.
- Different teams of the organization can collaborate effectively. As a result, results can be gained.
- All the customer data is stored in a single location, making it easier for the user to access data and manage customer interactions.
- The product is affordable to all businesses, which is a major advantage.
- The dashboard of the platform is non-comprehensive, making it tough to understand
- The information and insights offered are sometimes inaccurate, leading the organization to make wrong decisions that can hamper progress.
- To integrate the software with other systems, high-end technical expertise, and extra resources are required.
2. Super Office CRM
SuperOffice CRM
Super Office CRM is the exclusive European free CRM software that has been in operation since the year 1990. It is now being implemented in various mall business units ranging from 150,000 to 200,000. This mass popularity can be attributed to its highly effective business optimization features, which provide greater business opportunities for small-scale enterprises and major business units.
Features
- Extensive company and contract management solutions for better business opportunities.
- Easy implementation of calendar and activity management with customized notifications.
- Easy documentation and mail scheduling options for better monitoring aspects and streamlined workflow systems.
- User-friendly and mobile-responsive interface optimized to deliver hassle-free performance statistics.
- Cross-platform synchronization for better applicability over various interfaces.
- Interactive mapping strategies provide better decision-making options optimized to deliver better functionalities.
- Streamlined customer query management, thus creating better customer loyalty and retention solutions.
- Improved support system with cloud backup and integration features for enhanced data privacy options.
User Reviews
Matt has reviewed SuperOffice CRM as – “We have used SuperOffice for coming up to 3 years now, and it has been revolutionary for us in terms of customer, event, and communications management. Our business is driven by SuperOffice. The mobile app is especially great for accessing the information on the go.”
Pricing
SuperOffice CRM offers sales, services, and marketing plans separately at different prices. But a user can combine the plans as per the requirement called the CRM suite, and SuperOffice CRM is to be contacted to get the price. Demos are available for all the plans.
Super Office CRM Pros and Cons
- The report generation feature is extremely precise and enables users to make their decision-making more effective.
- With advanced cloud-based systems, database management can be effectively handled and provides ample security features.
- available for plus and professional plans.
- Lead generation, conversion, engagement, etc., can be effectively tracked, which allows users to stay updated with the business trends.
- Not a comprehensive and detailed dashboard which makes it tough for users to navigate through the platform.
- Customer support needs improvement as the support team is lethargic and not readily available.
- The platform is complex with regard to overall usage, due to which it takes time to scale the processes.
3. Capsule CRM
Capsule CRM
Capsule CRM is an online-based free CRM software that requires a simple sign-up to create an account with the corresponding support team. Once done, the team provides engaging software solutions, empowering your business sales in an organized and collaborative manner. Capsule CRM enhances the sales of the corresponding business unit and improves growth and scalability factors.
Features
- One-stop solutions for all customer relationship management-based information, including ways to enhance sales.
- Optimized to manage the given sales pipeline with greater efficacy and provide for better financial standards.
- Highly customizable interface with improved navigation features, thus providing greater ease of communication between the clients and the administrative service provider.
- Integration with powerful workflow apps for optimizing query management.
- No download is required. Just a simple sign-up process and the business is set to be handled by the corresponding executives.
- Automatic updating schemes that provide for improved bug removal systems.
- Highly secure database solutions with extensive backup and support using cloud technology.
- Intuitive mobile app support system for monitoring customer relationship management solutions while on the go.
User Reviews
Dhaval has reviewed Capsule CRM as – “With Capsule CRM software, the users can be sure of achieving the set goals. It works really well with specific tasks. It tracks the sales pipeline, and my team can easily use the charts for planning resources and capacity. The Xero add-on feature is very useful. It is affordable, to begin with, and it provides FREE contacts limited to 250. The software is completely web-based, and the users do not have to install anything. It can be configured, and the usage is pretty flexible. Provides excellent online documentation and support FAQs for new users. Neat user interface. It is scalable, and it grows with your organization. Capsule CRM also works with mobile devices and Windows, MAC, and other platforms.”
Pricing
There are 3 different plans. They are as follows:
- Professional: it is priced at $18/user/month
- Teams: $36/user/month
- Enterprise: $54/user/month
A free CRM plan with basic features is provided for up to 2 users and 250 contacts.
Capsule CRM Pros and Cons
- All the processes are provided in the mobile application, making it convenient for users to optimize their operations.
- The report generation feature is detailed, accurate, and highly assistive in effective decision-making.
- The interface is friendly and customizable, making it easy for users to utilize the platform effectively and gain efficiency.
- Lead generation, conversion, engagement, etc., can be effectively tracked, which allows users to stay updated with the business trends.
- Integration with third-party platforms can be improved to streamline the process.
- Reporting features are not offered in free plans, which causes a major hassle for users during analyzing the trends.
- The contact management feature is not so effective because the whole process needs to be conducted manually due to which chances of error are high.
4. Freshsales
Freshsales
One hassle-free package for all user behavior tracking, lead scoring, and more, Freshsales provides highly definitive integrated Email Templates, User Behavior Tracking Lead Scoring, and many more attractive features. One of the best in the market, it has been publicly recommended by over 1000 business organizations.
Features
- Personalized templates optimized to deliver high performance and great interaction standards.
- Insightful email metrics solutions for creating a customer-engaging email marketing strategy.
- Behavior-based customer segmentation for the inclusion of the corresponding target audience with an appropriate marketing strategy.
- Connect to your mailbox and sync all the required business clients and contacts.
- Advanced lead scoring options.
- Better backup solutions for the database with extensive data recovery and storage.
- Automated solutions for faster processing of marketing strategies and better management of user queries.
- Cross-platform synchronization for greater scalability.
- Modular implementation for creating better business opportunities and greater financial growth.
- Highly definitive and user-friendly interface for improved client and administrator support.
User Reviews
Aastha has reviewed Freshsales as – “It was amazing, and I would like to continue it after the free trial. I would recommend everybody use it first and then judge it accordingly because it’s really amazing. The software is really very smooth and very quick, with no bugs at all. It’s a bit slow; otherwise, it’s great, and I think everyone should use it.”
Pricing
There are three plans available for Freshsales, which are as follows:
- Growth: The price of this plan is INR 999/user/month if billed annually and INR 1,199/user/month if billed monthly
- Pro: The price of this plan is INR 2,799/user/month if billed monthly and INR 3,399/user/month if billed monthly.
- Enterprise: The price of this plan is INR 4,999/user/month if billed annually and INR 5,999/user/month if billed monthly.
Free trials of all the plans are available.
Freshsales Pros and Cons
- It operates on advanced functionalities that are highly assistive, scaling the process to a great extent.
- Synchronization with other platforms can be easily done, making the processes more effective and allowing businesses to achieve the desired results.
- The user interface is advanced and friendly, which makes it easy for users to utilize the features effectively.
- The software offers high automation, making processing quick and accurate and management effective. This leads an organization towards progress.
- Customer support is not as effective as expected; support must be quick in resolving queries, it being lethargic is a major disadvantage.
- Due to downtime, operational efficiency is hampered, affecting the organization's performance.
- The reporting feature is not accurate at times, leading to a faulty evaluation of the data, and eventually, wrong decisions are taken.
5. Pipedrive
Pipedrive
Pipedrive is one of the leading free CRM software that gives you an excellent overview of your sales. It offers a wide range of functionalities that aims at generating more leads for the company.
Using the system, you can easily track contacts, calls, and emails as and when required. It provides full visibility and control over your schedule. Furthermore, it automates repetitive tasks to save time and money.
Features
- Provide high security and full transparency about how your data is being used.
- Can easily access the system from your mobile phones
- Generates reports and provides great insights into your sales activities
- Offers seamless integration with popular third-party apps
User Reviews
Rachit has reviewed Pipedrive as – “I found Pipedrive to be a highly effective tool for managing sales pipelines and increasing efficiency. Its user-friendly interface and customizable features made tracking and driving leads, setting goals, and measuring progress easy. However, the lack of advanced reporting and analytics tools hindered me. Overall, Pipedrive is a great tool for small to mid-sized businesses looking to streamline their sales process.”
Pricing
Four plans are available, namely:
- Essential: $9.90/user/month when billed annually and $11.90/user/month when billed monthly.
- Advanced: $19.90/user/month when billed annually and $24.90/user/month when billed monthly.
- Professional: $39.90/user/month when billed annually and $49.90/user/month when billed monthly.
- Enterprise: $59.90/user/month when billed annually and $74.90/user/month when billed monthly.
Free trial is provided.
Pipedrive Pros and Cons
- Multiple templates are provided, which are highly assistive in creating an effective sales funnel to amplify and track sales.
- AI integrated analytics feature makes it easy for users to identify opportunities and accelerate the growth of the business.
- The customization feature is highly effective for organizations to enhance operational efficiency.
- Lead can be segmented on the basis of priority, offers effective results, and saves a lot of time.
- The revenue forecasting feature sometimes provides inaccurate figures, so it needs to be more precise.
- Reports and dashboards are not effectively detailed and comprehensible, which makes the interpretation difficult.
- The software is costly compared to other software providers in a similar category.
6. EngageBay
EngageBay
EngageBay is an all-in-one marketing platform that enables a vast range of functionalities. This free CRM software has powerful modules such as task management, contact management, sales reporting, and more.
It gives you complete visibility into your pipeline. You can track the real-time status of each contact from a single dashboard. Besides, its easy-to-use and intuitive interface is hard to ignore. Even a non-tech-savvy person can easily handle EngageBay.
Features
- Enables your leads to automatically schedule appointments from your calendar.
- Send out periodic reminders for your pending tasks so that you don’t miss them.
- Automatically tracks all your emails, calls, and lead progress and maintains a record.
- Generates insightful reports on your sales activities to help you make smart decisions.
User Reviews
Letty has reviewed EngageBay as – “EngageBay empowered me to utilize the power of digital marketing with an accurate data gathering system which enabled me in making business decisions that count. The system allowed me to keep track of automated and manual engagements and transactions. Giving me a clear picture of how the business is doing and what opportunities we can explore for growth and improvement.”
Pricing
There are mainly four plans, and they are categorized on a monthly, yearly, and biennial basis. They are as follows:
- Free: $0/user/month for monthly, yearly, and biennial billing.
- Basic: $11.04/user/month when billed biennially, $11.95/user/month when billed yearly, and $12.99/user/month when billed monthly.
- Growth: $42.49/user/month when billed biennially, $45.99/user/month when billed yearly, and $49.99/user/month when billed monthly.
- Pro: $67.99/user/month when billed biennially, $73.59/user/month when billed yearly, and $79.99/user/month when billed monthly.
A free demo is provided.
EngageBay Pros and Cons
- The automation offered by the platform is exemplary it makes the processes more efficient and result oriented.
- It enables users to identify effective leads and create a sales funnel to generate more sales.
- With advanced functionalities, the organization can enhance its operability and performance to a great extent.
- Navigation is a tad complicated on the platform, making it difficult for users to access the features.
- The software cannot be seamlessly integrated with other applications, which is a major disadvantage.
- Real-time alerts and notifications are not provided, which causes a delay in taking necessary action.
7. Hubspot CRM
Hubspot CRM
It is a top and highly recommended choice from the list of free CRM software ideal for any startup, small, medium, and large enterprise.
Features
- 300+ integration options.
- Customized email sequences, custom filters to sort contacts, and placed phone calls.
- Easy to schedule emails and create tickets and emails.
- Real-time alerts and notifications.
User Reviews
Sandra has reviewed Hubspot CRM as – “The software is easy to use and highly effective. It is free and allows users to utilize almost every feature. Also, it can be customized easily per the user preference, enhancing performance.”
Pricing
It has been categorized into two parts, 1) for businesses and enterprises and 2) for individuals and small teams. There are different prices for both plans.
- For businesses and enterprises, there are two plans:
- Professional: $1600/month/user when billed annually and 1781/user/month when billed monthly.
- Enterprise: $5000/user/month only billed annually.
- For individuals and small teams, there are three plans:
- Free tools: Free of cost
- Starter: 30/month/user if committed to paying annually and 50/month/user if billed monthly.
- Professional: $1600/month/user if billed annually and $1781/month/user if billed monthly.
Hubspot CRM Pros and Cons
- Easy-to-operate platform allows users to gain operational efficiency and achieve the desired objectives.
- Simplified and assistive navigation on the platform allows users to adopt the software quickly.
- Integration with other platforms is simple, with which smooth functioning can be gained.
- Reporting and analytics feature is not up to the mark in terms of accuracy which needs to be improved.
- The dashboard needs to be made more comprehensive to make the decision-making process easier and more effective.
- In accordance with the cost the features provided are less, which is a major disadvantage.
8. vCITA
vCita
It is another free CRM software that is used by multiple sectors like home services, fitness, the education industry, healthcare, business services, etc. It offers a modular platform to different businesses.
Features
- Quick sync with calendar and phone
- End-to-end client interaction management
- Offers HTML contact form generator
- Multiple integration options with different third-party software
User Reviews
Eve has reviewed vCITA as – “vCITA has amplified our client retention rate to a great extent. Operating the platform is a piece of cake as the features are easy to access. With cloud-based technology, data is highly secured and can be easily accessed.”
Pricing
There are three plans available, namely,
- Essentials: $24/month/user when billed annually and $29/user/month when billed monthly.
- Business: $49/month/user when billed annually and $59/user/month when billed monthly.
- Platinum: $83/month/user when billed annually and $99/user/month when billed monthly.
Free trials are available for the plans.
vCITA Pros and Cons
- The platform is intuitive and easy to use, allowing users to gain operational efficiency.
- Automated synchronization is a major advantage as it streamlines the processes to a great extent.
- It operates on advanced functionalities that generate more leads allowing the users to expand their business.
- Downtime is the main disadvantage associated with the platform, as it hampers the performance of the business.
- Report generation is not accurate sometimes, and reports are tough to comprehend.
- Integration with third-party applications is complex, which affects the smooth functioning of the business.
9. Creatio CRM
Creatio
Creatio CRM is an advanced free CRM software that is perfect for managing marketing, sales, and support functions. It manages end-to-end customer journeys starting from the leads to current customer handling.
Features
- API-based reporting and analytics tools.
- Multiple third-party integrations with alerts and notifications.
- Quick data import and export options.
- Mobile access and email marketing with a 24*7 customer support system.
User Reviews
Andrew has reviewed Creatio CRM as – “We use Creatio CRM for marketing, sales, and services-related work to keep track of new and existing leads. The whole process is transparent, and its reports can be viewed and analyzed from the bottom to the top management level.”
Pricing
The pricing or plans are not listed, and a 14-day free trial is offered.
Creatio CRM Pros and Cons
- Simple third-party integrations to streamline the processes and performance can be enhanced.
- High data security is offered as it operates on cloud-based technology.
- The automation feature is the biggest advantage as it operates on a no-code technology.
- The main disadvantage is the customer service offered that is not readily available and is sometimes incompetent.
- Workflow templates for a limited number of verticals are offered, which causes hassles in operations.
10. Medallia
Medallia
It is a leading CRM tool that helps different businesses meet the high-end expectations of multiple customers. It doesn’t only allow companies to capture every signal and use it for customer behavior prediction and data analysis.
It helps multiple businesses empower their teams with the best tools to influence customer interactions.
Features
- Omnichannel data signals management.
- 360-degree customer insights for predictive analysis.
- Artificial intelligence-based user-interactive designs.
- Real-time analytics and reporting tools.
- Dedicated case management tools.
User Reviews
Vishwas has reviewed Medallia as – “This is an amazing tool for customer experience management and collecting all data on a single platform and analyzing that. Close loop feedback mechanism is very much useful and helps to track each individual response. Text analytics is the most useful feature to take business decisions quickly and accurately.”
Pricing
Plans and pricing are not provided, but a demo is available.
Medallia Pros and Cons
- AI-enabled systems make it easier to analyze the overall performance of the business and client engagement.
- Insights and information provided are apt and highly assistive in enhancing operational efficiency.
- The platform is highly customizable per the user's preference, and processes are more streamlined.
- Opportunities are not appropriately identified in the reports generated, which needs to be improved.
- Segmentation in the platform is inaccurate, which mixes the lead and causes confusion.
11. Drip
Drip
It is one of the best CRM tools for e-commerce businesses that are ideal for small businesses. It is an easy-to-use tool that has n intuitive user interface.
Features
- Automated contact management using events, custom fields, and tags.
- User-interactive integrations from different third-party apps.
- Quick email list segmentation and content customization.
- Automation marketing flows and purchase intent marketing.
- Automated revenue attribution.
User Reviews
Sam reviews Drip as – “All the business processes related to the clients are synchronized effectively and utmost precision is gained which elevates the business performance and improves client satisfaction.”
Pricing
There is only one plan available, priced at $39/user/month, and a 14-day free trial is offered.
Drip Pros and Cons
- The platform is easy to manage due to the advanced automation feature that enables the user to enhance performance.
- Real-time client connections can be made to generate more leads and gain more clientele.
- Effective segmentation is feasible on the platform that allows users to target and connect the most potential clients first.
- Reporting feature needs more precision, and they are not easily comprehensible.
- The dashboard is not detailed and easy to navigate, which makes it difficult to operate it efficiently.
- Notifications and alerts are not received promptly, which creates a time gap between client communication.
12. SuiteCRM
SuiteCRM
SuiteCRM is a free and open-source CRM software version. Some people say it is a perfect alternative to SugarCRM, although it uses other open-source add-ons to make it more powerful than its close alternative.
The top benefit of the suite is that it offers a preconfigured version, especially for users without the ability to install or configure it in-house.
Features
- Gives you total control over deployment — either choose your private cloud or directly on your servers.
- Enables creation of sales pipeline models and design template customer quotes.
- With its unique self-service portal, it enables users to deliver high-quality customer support.
User Reviews
Maria has reviewed SuiteCRM as – “The platform with the finest customization feature that amplifies productivity and customer engagement, which results in increased customer satisfaction and business grows exponentially.”
Read more reviews
Pricing
A demo is available, but no plans or pricing are stated.
SuiteCRM Pros and Cons
- Highly effective sales funnels are created that enable businesses to generate more revenue.
- Client engagement is improved with the availability of advanced functionalities and pre-existing templates.
- The customer support team is competent and provides quick resolution of queries.
- Downtime is frequent, making it difficult to obtain operational efficiency and hamper performance.
- Seamless integration with other applications is not feasible, so streamlined operations cannot be guaranteed.
- Professionals are to be hired to utilize the platform efficiently. As a result, it is not budget-friendly.
13. Bitrix24
Bitrix24
One strong point about Bitrix is that it offers really flexible price options. No one hates flexibility, including yourself. If you go for a completely free CRM software account, you will get 12 users, five GB of storage, and no restriction as to what you can do with the storage. However, the deal gets better when you upgrade to a premium version.
According to user reviews, the website is easy to use but tacky when it comes to aesthetics.
Features
- You can either choose to store data on the cloud or on your own server.
- Offers a user-friendly and intuitive interface.
- Enables import and export of contact, documents, and other necessary information.
User Reviews
Cathy has reviewed Bitrix24 as – “One of the finest software that effectively integrates with other applications that are being utilized in the organization, and it streamlines the operations effectively.”
Pricing
There are four plans, namely,
- Free: Free for unlimited users, and 5GB of storage is provided.
- Basic: $49/month for 5 users when billed annually, $61/month for 5 users when billed monthly. Also, the storage offered is up to 24 GB.
- Standard: $99/month for 50 users when billed annually and $124/month for 50 users when billed monthly. The storage offered is 100 GB.
- Professional: $199/month for 100 users when billed annually and $249/month for 100 users when billed annually. The storage offered is 1024 GB.
A free trial is available.
Bitrix24 Pros and Cons
- Data management gets easy as the platform can be easily customized as per the preferences of the user.
- The framework is easy to adapt, and advanced functionalities make it easy to navigate the software.
- Also, the platform offers pliability, allowing users to function at their own pace and convenience.
- Integration is a major hassle as other applications cannot be integrated it hampers productivity.
- Reports generated are ambiguous and inaccurate, which leads to ineffective decision-making.
- Automation is not as expected, and even the repetitive tasks have to be done manually, which is a disadvantage.
14. Raynet CRM
Most of the free CRM software UI is sort of a terror den; you will find millions of buttons to navigate through. But, if you have had enough horror experiences, try RayNet. The CRM effortlessly addresses client tracking and customer lead management with its cloud-based customer relationship management application.
When it comes to aesthetics and simplicity, they score with their super-intuitive UI and lean design. Furthermore, the automation of routine activities and faster administration process saves you time and cost. And, to give a breakdown: the software is easy to use, gives you value for your money, and has good customer support.
It’s free for up to 2 users, with up to 150 accounts and 50MB of storage. The upgraded version comes for $19/user/month, 30 days trial for up to 20,000 accounts, and 1TB of storage. Both plans enjoy customer support.
Features
- Compatible with mobile devices, it enables you to access your account from anywhere.
- Easily keeps track of the activities of your teammates and customers.
- Gives you detailed insights into the activities of your customers in real-time.
User Reviews
Cindy has reviewed Raynet CRM as – “Raynet CRM is the best software to control your business effectively and enhance the efficiency of your CRM processes. It increases business productivity to a great extent.”
Pricing
One plan is available at $25/user/month, and a 30-day free trial is provided.
Raynet CRM Pros and Cons
- Platform’s report generation feature is one of its strong suites and allows businesses to identify the trend.
- Easy integration allows users to streamline the processes and optimize operations to another level.
- Being cost-effective is a major advantage. As a result, SMEs can afford it easily.
- The interface is not friendly enough, so adapting the platform is a tad difficult.
- Freshers can function easily and require training which gets time-consuming for the organization.
- Customization is not offered, which makes it tough for users to get along with the software effectively.
15. MyIT CRM
MyITCRM
MyITCRM is a free CRM software that has an open-source framework. This CRM is perfectly tailored to meet the needs of the service and repair industries. The benefits of CRM Software are that it provides requisite tools specific to these industries to maintain and track customer information, work orders, payments, invoicing, employees, and jobs.
Some of the programs’ strong features are billing invoicing, work order management, storage of customers’ details, and acceptance of payments (credit cards, PayPal, cash, or gift).
If you want to experience CRM, you can download your copy and optimize your business with these easy features. You can contact them if you need detailed information about their pricing.
Features
- Offers a database backup so that you can restore it in case something goes wrong.
- Payments via PayPal, credit cards, Paymate, cheques, gift certificates, or cash are accepted.
- You can schedule your work order via the per-employee calendar.
User Reviews
Andy has reviewed MyITCRM as – “I have been using it for almost two years, and there are very few instances where I have faced any issues with the functionality. It is a perfect software for businesses with moderate processes.”
Pricing
No details about the pricing, plans, and free trial are provided.
MyIT CRM Pros and Cons
- Features are so advanced that they effectively meet business requirements and enhance efficiency.
- The billing and invoicing feature is highly accurate and can be customized per the user's preference.
- Customer segmentation is accurately done, which makes it easy to prepare a sales funnel and elevate sales.
- The report and analytics feature is inaccurate and requires improvement as it directly relates to the decision-making process.
- Data security is lethargic as bugs and errors are frequently encountered in the system.
- Frequent updates lead to high downtime that is not feasible for the smooth functioning of the business.
16. Agile
AgileCRM
Agile CRM is an all-in-one platform for customer relationship management that offers a robust set of functionalities. The system automates sales and marketing efforts, resulting in increased productivity and work acceleration.
The free version offers up to 10 users with a 50,000-contact database. Besides, it allows the manager to monitor all deals and documents and keep notes of the milestones from a single dashboard. It ensures that the sale process of the company is seamless. The system is well-suited for small business companies looking to do everything on one platform.
Features
- Updates your contact list with its web-to-lead form, where you can convert website visitors into leads.
- Offers to schedule automation and notifications through its online calendar functionality.
- Has the ability to build email templates and landing pages.
- It is easy to use and has a consumer-grade interface.
User Reviews
Christy has reviewed Agile CRM as – “This software is cost-effective and suitable for small as well as large business. It elevates the performance of the organization and assists in the decision-making process with insight.
Pricing
Four plans are provided, namely,
- Free: Free plan is provided for 10 users.
- Starter: This plan is priced at $8.99/month.
- Regular: This plan is priced at $29.99/month.
- Enterprise: This plan is priced at $47.99/month.
Agile Pros and Cons
- Easy to use and flexible are the attribute that makes this platform preferable.
- It is cost-effective, which makes it suitable for all kinds and sizes of businesses.
- This software allows the business to improve its performance and generate the desired revenue.
- It is less like to integrate with other applications making it less flexible than other available software.
- The reporting feature is not up to the mark and should have high accuracy.
- Client segmentation is not offered, making it tedious and time-consuming for the organization.
17. Apptivo
Apptivo
Apptivo is an all-in-one solution to all your basic customer relationship management needs. With the permission of up to three users, the free version includes features like project management, basic contact sharing, a help desk, and reporting.
In fact, you can process the invoice using the software. Thus, the system makes it easy to manage purchase orders. So if you are a startup or solo entrepreneur who are into selling product business, it is a great free CRM software to consider.
Features
- Caps the limit to three users and 500 MB of business storage.
- Gives you access to a basic lead and contact management feature that enables you to add and update contacts.
- Lets you update deal status, add tasks and notes, and process invoices and purchase orders.
- Offers great customer support, available five days a week and eight hours a day via email.
User Reviews
Prakash reviewed Apptivo as – “One of the finest platforms available in the market for all your CRM needs. I highly recommend it as it makes the processes more streamlined and enhances productivity.”
Pricing
Four plans are available, namely,
- Lite: $8/user/month when billed annually and $10/user/month when billed monthly.
- Premium: $12/user/month when billed annually and $15/user/month when billed monthly.
- Ultimate: $20/user/month when billed annually and $25/user/month when billed monthly.
- Enterprise: Their team needs to be contacted to get the quotation.
Free trials for lite, premium, and ultimate plans are available.
Apptivo Pros and Cons
- Lead management is done effectively, which assists in elevating customer engagement.
- Customer support is quick and reliable as a result, the issues are resolved in no time.
- Repetitive tasks can be automated, which saves time and elevates efficiency in the processes.
- Billing and invoices are not prepared accurately, which causes hassles during payments.
- The data security offered is not up to the mark, making the platform less reliable.
- Alerts and notifications regarding emails and messages from clients are not offered in real-time, which is a major disadvantage.
18. Really Simple Systems
Really Simple CRM
As the name suggests, Really Simple Systems is a cloud-based free CRM software that is easy to use. Its intuitive interface makes it easier to handle multiple aspects of the sales process from a single platform. The free version allows two users with an unlimited contact database and 100 MB of document storage.
Free Really Simple System CRM is especially intended for small businesses as it provides all the features necessary to kick-start your sales process. It includes the right widgets such as custom reports, contact management, and check and analysis of critical data.
Features
- Can generate custom reports whenever you need them.
- Provides online customer support via email.
- Automates synchronization to ensure no crucial information gets missed.
- Allows you to send emails directly from your CRM system and offers API integration.
User Reviews
Pragnesh has reviewed Really Simple Systems as – “Using this platform gives you massive control over each process, amplifies the performance, and gives you the best results.”
Pricing
Four plans are available, namely,
- Free: Free forever for up to 2 users.
- Starter: $17/user/month when billed annually and $21/user/month when billed monthly.
- Professional: $33/user/month when billed annually and $43/user/month when billed monthly.
- Enterprise: $50/user/month when billed annually and $64/user/month when billed monthly.
Really Simple Systems Pros and Cons
- The platform works on any device preferred by the user, and they can utilize it from anywhere.
- Repetitive tasks like sending e-mails and messages from the system directly can be automated.
- The insights and information provided are highly accurate and reliable.
- Customization is not offered in every process related to CRM, which is a huge disadvantage as flexibility cannot be gained.
- Integrating the platform with other applications is a complex task that gets time-consuming for the organization.
- Real-time report generation is not offered, due to which processes get delayed causing a loss of efficiency.
19. Streak
Streak
Usually, we rely on emails for direct communication with our prospects or clients. Streak makes it easier by turning your Gmail into a CRM tool. The software groups email threads based on your workflow — in stages across a pipeline.
And as it is only limited to Gmail, the software is useful for freelancers and small businesses. Besides, it also centralizes all shared documents. That means you get immediate access to all shared files no matter at what stage your prospect is. This way, you can take the conversation up where you last left off and closed the deal sooner.
Features
- Keeps track of leads and closes deals by handling all basic aspects of sales management.
- It is simple to use, thus enabling you to quickly and efficiently implement your CRM strategies.
- Offers unlimited personal pipelines and a powerful email tool.
User Reviews
Kathy has reviewed Streak as – “The finest software available for meeting the CRM requirements of organizations. It automates the processes and enables users to operate flexibly.”
Pricing
Five plans are available, namely,
- Free: Free for unlimited time and users.
- Solo: $15/user/month.
- Pro: $49/user/month.
- Pro+: $69/user/month.
- Enterprise: $129/user/month.
Apart from the free plan, they also provide a 14-day free trial for the Pro+ plan.
Streak Pros and Cons
- As it is easy to adapt, it makes it easy for organizations to accelerate their performance and gain the best ROI.
- It automates several tasks and enhances customer engagement, which benefits the organization.
- Customization is offered that enhances the functionality of the organization and elevates efficiency.
- It is not cost-effective as a result, it is not feasible for every organization.
- The complex features make it difficult to gain operational efficiency.
- The report generation feature is lethargic and sometimes tends to provide false reports.
20. Revamp CRM
Revamp CRM
Revamp is a popular custom CRM solution amongst small businesses and e-tailers. It has a robust set of functionalities capable of streamlining businesses’ workflows. Plus, it allows you to segment your leads, conduct email campaigns, and automate every work process.
The core benefit is that the system features an automated reporting tool that helps in making insightful decisions. Furthermore, it automates a wide range of tasks, including lead score, task creating, follow-up emails, and reminders.
Features
- The free version limits the use to one user and 2000 contact database.
- Provides you with Gmail extension and automates tasks and deals.
- Has an easy-to-use and intuitive interface and offers high-quality customer support.
User Reviews
Aastha has reviewed Revamp CRM as – “Highly intuitive software that induces automation in several processes and makes it feasible for the organizations to achieve the determined objectives.”
Pricing
Two plans are provided namely,
- Pro: $12/user/month.
- Enterprise: Price is not provided. To get a quotation, their team needs to be contacted.
A 14-day free trial is offered that includes all the features.
Revamp CRM Pros and Cons
- It elevates client coordination by automating the email, messaging, chat system, etc.
- The user interface is extremely intuitive and makes it easy to navigate through the platform.
- High-level integration with all the applications is offered to streamline the process and gain efficiency.
- The billing and invoice feature is not transparent and causes a lot of hassle during the payments.
- The dashboard is not comprehensive and informative, making it ineffective for users to understand the trends.
- Downtime is too high due to consistent upgrades, which cause performance issues.
21. Freshdesk
Freshdesk
A cloud-based client relationship management software, Freshdesk has a range of intuitive features that enhances sales team collaboration. It enables companies to broaden their market reach through a multi-channel approach and streamlines major business operations.
Features
- Ticket Management
- Gamification
- Multi-Channel Support
- Real-time Customer Analytics
- Work Order Management
- Service History Tracking
- Agent Collision Detection
User Reviews
Deepak has reviewed Freshdesk as – “I was handling 400 odd clients for my company software with 10 people team but not having centralized ticketing system with information at the click of a button. Fresh desk solved this problem to a great extent.”
Pricing
Four plans are offered, namely,
- Free: Free of cost for up to 10 users.
- Growth: $15/user/month.
- Pro: $48.99/user/month.
- Enterprise: $69/user/month.
Apart from the free plan, a free trial is offered for every plan.
Freshdesk Pros and Cons
- It offers organizations to create marketing campaigns and generate reports on the basis of which effective decisions can be made.
- Effective client management can be done due to the automation offered on the platform.
- It is easy to integrate, streamlining the overall process and enhancing performance.
- Customization is not offered, which makes it tough to operate sometime, as utilization cannot be done as the user preference.
- Reports generated are tough to comprehend as they are complex.
- Real-time notifications are not provided, which causes hassle in effective customer engagement.
22. Less Annoying CRM
Less Annoying CRM
Less Annoying CRM is a cloud-hosted CRM platform with many unique features and is targeted toward small businesses.
Features
- Contact Management
- Pipeline Management
- One-Click Export
- Document Storage
- Project Tracking
User Reviews
Devarsh has reviewed Less Annoying CRM as – “As the name itself suggests, it makes the processes streamline and automate multiple processes that makes them accurate that leads to enhanced client satisfaction.”
Pricing
One plan is offered at $15/user/month and a 30-day free trial is also offered.
Less Annoying CRM Pros and Cons
- Effective customer management is feasible as advanced functionalities are offered.
- CRM process can be automated as pipelines, funnels, etc., are created automatically, which elevates efficiency.
- Operating on cloud-based technology, it offers effective storage, security of data, and access to that data from any location preferred.
- The automation feature sometimes causes many errors, which wastes time and hampers productivity.
- In comparison to the number of features provided, the prices are high, making it unaffordable for certain organizations.
- Report and analytics features need to be improved in terms of accuracy. Also, it must be easily comprehensible.
23. OnePageCRM
OnePageCRM
A diverse client relationship management software, OnePageCRM helps to organize sales processes and converts leads to loyal customers. It streamlines all major workflows and improves collaboration between marketing professionals.
Features
- Sales Forecasting
- Market Segmentation
- Contact Management
- Lead Capture
- Activity Reporting
- Multiple system Integration
- Report Generation and CRM Analytics
User Reviews
Brian reviewed OnePageCRM as – “The most intuitive and insightful software that brings out the best result from the processes and keeps the user update with the current situation by providing real-time reports and analysis on the performance of campaigns, processes, etc.”
Pricing
Two plans are available,
- Professional: $9.95/user/month when billed annually and $15/user/month when billed monthly.
- Business: $19.95/user/month when billed annually and $29/user/month when billed monthly.
A 21-day free trial is offered.
OnePageCRM Pros and Cons
- The report generation feature is extremely precise, and it offers information and insights which assists in framing effective strategies.
- Integration with other platforms can be done easily, leading to the effective functioning of processes.
- Lead management and client engagement can be done efficiently due to the provision of automated processes like creating sales funnels, emails, messaging, etc.
- Data security feature is a bit tacky and seems unreliable at times due to data loss.
- Sales forecasting feature offers false indications sometimes that lead to wrong decision making.
- Performance is hampered due to consistent updates in the software versions and system bugs.
24. InfoFlo
InfoFlo
An innovative yet simple CRM solution, InfoFlo is designed for freelancers and small businesses. It has many diverse features and a minimalistic interface.
Features
- Lead Tracking
- Email Marketing
- Collaboration Tools
- Document Management
- Project Management
User Reviews
Chris has reviewed InfoFlo as – “It is the best solution for organizations allowing remote work. With the assistance of this platform, teams can collaborate with each other effectively. Utilizing this software elevates the performance of the organization to a great extent.”
Pricing
It is bifurcated into two categories, they are as follows
- On-premise: $99/user/month
- Cloud: For the cloud, there are two plans available:
- $30/user/month, billed monthly,
- $35/user/month, and billed monthly
Free trial for a month is offered for all the plans.
InfoFlo Pros and Cons
- It promotes collaboration between teams at it, automates several processes, and leads to effective results.
- Data management can be done easily as high-security infrastructure is offered where data can be stored and accessed.
- All kinds of marketing and sales campaigns can be effectively tracked and administered this will allow users to frame strategies for better customer engagement.
- Automation feature needs to be polished inaccuracy in this feature causes a lot of issues for the organization concerning its smooth functioning.
- Insights offered are not relevant and inaccurate, making the software unreliable.
- Downtime is high compared to other providers, making it tough to gain seamless operability and elevate performance.
25. Insightly
Insightly CRM
Insightly provides the most powerful, engaging, and affordable customer relationship management solutions targeted toward empowering businesses. Implemented by around 4 00,000 business units, Insightly is one of the top qualities CRM software most sought after by major business corporations.
Features
- Easy administration services with improved flexibility and reliability.
- Powerful customer relationship management solutions in terms of lead management, partnerships, vendors, and full-time growth monitoring options.
- Integrated project management system with milestone-based project development tracking options and customized notifications.
- Easy integration with social apps and other office apps in the form of Social CRM, providing for greater tracking of the social accounts using the given email addresses of the business clients.
- Easy support system optimized to deliver efficient functionality to various devices while on the go.
- Intuitive mobile tracking options and support for various operating systems like IOS, Android, Windows, etc.
- Key integration of the software with various third-party vendor apps, including Emails, Google Chimps, Zapier, QuickBooks Online, etc.
- Customized report development and generation for critical analysis.
- Optimized tracking of the given project with a customized notification system.
User Reviews
Imran has reviewed Insightly as – “With a simple and user-friendly customer relationship module, Insightly CRM happens to be the latest and most advanced software to handle and manage customers. As a business owner, I have witnessed the productive results and effectiveness of implementing CRM software. Not only have I gained higher reach, but also get deeper insights about my target group. This lead management software is a one-of-a-kind feature that has enabled me to integrate multiple customer communication channels and develop good relationships with my consumers.”
Pricing
Three plans are available for CRM, namely:
- Plus: $29/user/month, billed annually.
- Professional: $49/month/user, billed annually
- Enterprise: $99/month/user, billed annually
Free trials are available for plus and professional plans.
Insightly Pros and Cons
- Customer support team is highly competent, and the best possible resolution is offered.
- Customization is offered at its best and almost every process can be customized as preferred by the user.
- The process can be effectively administered to elevate customer engagement and generate more revenue.
- Software is costly as compared to the similar products available. So affordability is a major concern.
- Reporting features can be more precise and comprehensible based on which appropriate decisions can be made to elevate the performance.
- Automated segmentation features can be improved and more targetted or preferred segments should be filtered.
"To choose effective CRM software, an organization’s initial step must be to accurately identify the requirements and compare the features offered by different providers. This will enable them to choose the best possible software for their company."
Wrapping Up
To have a prejudice of learning how CRM Software works for your business, you always have an option of free and open-source CRM software available.
CRM software is perhaps the most important software required to keep the business standards of an organization highly optimized. The above-mentioned software has proved to be the best CRM software, and various esteemed international organizations are currently using these to boost their business opportunities and create a better scope of growth. In the present market scenario, the Customer Relationship Management system will take on a revolutionary trend by creating better business opportunities and financial growth for organizations on a large scale!
Frequently Asked Questions
Yes, as the provider offers free to assist the users in narrowing down and deciding which CRM software will be the most suitable. In the free plans, limited features are provided, which, if feasible for users, can upgrade to paid plans with advanced features.
It completely depends on the provider. Different providers offer different features in free plans. Some CRM software providers offer basic features in their plans and keep advanced features for the paid plans. At the same time, many providers go all in and provide all basic to advanced features in their free plans to gain the trust of their users and provide some exclusive features in paid plans.
No technical expertise is required as the user interface of these software are friendly, and users can easily adapt and get a hold of the processes and enhance efficiency. Even a fresher can utilize these software effectively as the features are easy to comprehend.
It depends on the requirements of the small businesses. But yes, if a small business requires CRM software, then free CRM software is most suitable. As small businesses are always on a budget, what is better than free software. This enhances customer satisfaction, streamlines their operations, and allows them to optimize their processes.
Yes, they are highly secure as most of the software operates on cloud-based technology, so the framework gets extremely secure. In addition, data management gets easy and can be accessed easily, irrespective of location.
Yes, these software are easy to integrate with third-party applications used by business enterprises. Some of the applications with which it can be integrated are WordPress, Google Cloud, One Drive, Quickbooks, etc. Hence it can be integrated with all kinds of platforms, such as cloud, accounting, e-commerce, marketing, etc.
Naim is an established content writer with over 3 years of experience in the SaaS industry. Specializing in SaaS, Naim has written extensive content on several topics depicting valuable insights to readers. He is keen on expanding his area of knowledge by staying consistent with the latest SaaS trends. His blogs are informative, easily understandable, and involve the best practices prevailing in the SaaS industry.
