Want to deliver quality customer service and send timely follow-ups regardless of the query volumes? Free helpdesk software helps you do that without spending much!
Best part? With top-notch customer service efforts, you’re bound to improve customer loyalty and sales, as 81% of customers are likelier to make repeat purchases after a great experience.
Leverage these benefits by exploring and adopting the best free helpdesk software from our buyer’s guide. Let’s start!
Before settling on a help desk solution, evaluate your current processes and select an easy-to-navigate solution that bridges the gaps and is equipped to fulfill your objectives. Monitor consistently and optimize as needed to maximize its benefits and surpass customer support benchmarks. Adopt in time to experience high customer satisfaction and team efficiency.
What is a Helpdesk?
Helpdesk is a solution that assigns inbound service requests to customer support team members and enables them to send follow-ups in long-term cases. It is a typical digital control center that lets you handle customer requests.
It creates a ticket containing issue information for customer support requests received on multiple channels in one place. After unifying the tickets, the help desk system arranges them in queues for agents to pick, sort, and address.
Our selection of these Helpdesk Software is based on thorough research and analysis. We have listed this software based on usability and satisfaction scores that include features, ease of use, customer support, ratings, and the number of reviews from SoftwareSuggest. Our goal is to help businesses select the right software that can help them optimize their business processes.
Top 11 Free Helpdesk Software
With hundreds of helpdesk software (free) available in the customer support market, it’s natural to be overwhelmed. To ease this issue and help you manage support tickets seamlessly, we have curated this list of the top 11 free help desk software solutions.
| Software Name | Free Trial Period | Pricing |
|---|---|---|
| 30 days | Service Hub Professional: $90/month/seat | |
| 7 days | Standard: $22.05/agent | |
| 15 days | Standard: $14/user/month | |
| 15 days | Team: $19.99/user/month | |
| 7 days | Standard: $16/user/month | |
| NA | Bronze: $34/month | |
| Free | Free | |
| 30 days | Cloud hosted: $12/agent/month | |
| 15 days | Standard: $20/user/month | |
| Free | HESK Cloud: $29.99/month | |
| 14 days | Silver: 11€/license/month |
1. HubSpot Help Desk
HubSpot Help Desk
HubSpot help desk is a powerful free web helpdesk software that centralizes all customer tickets in one dashboard for easy tracking and management. Now, handling huge support requests is not a problem with HubSpot’s feature stack!
Features
- Dashboard
- Ticket routing
- Ticket automation
- CRM integration
Pricing
- Free: $0/month
- Service Hub Professional: $90/month/seat (30-day free trial)
- Service Hub Enterprise: $130/month/seat (30-day free trial)
- HubSpot’s automated surveys help you improve your customer service via client feedback.
- Its reporting dashboard is easy to navigate, so you can simply view and solve customer issues.
- Its in-depth analytics streamline customer service processes and empower teams with data to drive customer happiness.
- HubSpot offers limited customizations.
- Its workflows are broken sometimes.
2. Jira Service Desk
Jira Service Desk
Jira service desk is another robust ticketing system that enables teams to deliver the best customer service experience. With its features, it ensures that your customers and employees get the required help instantly.
Features
- Conversational ticketing
- Request queues
- Self-service options
- Asset management capability
Pricing
- Free: $0
- Standard: $22.05/agent (7-day free trial)
- Premium: $$49.35/agent (7-day free trial)
- Enterprise: Contact sales
- Jira’s tickets truly streamline workflow as they are organized into different stages like review and in-progress.
- It enables you to easily add team members to tickets, which improves team collaboration.
- Jira accelerates ticket closure by suggesting old tickets as references to solve current customer support requests.
- Jira’s reports are non-customizable.
- Its delete feature has no recovery.
You May Also Read: Help Desk Software And Its Impact On Businesses
3. Zoho Desk
Zoho Desk
Zoho Desk is a multi-channel free IT helpdesk software that enables you to be accessible to customers and offer accurate resolutions in no time. From web and chat to email and social media, Zoho can handle service cases on all platforms.
Features
- Live chats
- Auto tag tickets
- Reply assistant
- Radar
Pricing
- Free: $0 (for up to 3 agents)
- Standard: $14/user/month (15-day free trial)
- Professional: $23/user/month (15-day free trial)
- Enterprise: $40/user/month (15-day free trial)
- Zoho’s ticket escalation rules help you deliver personalized support based on urgency or needs.
- Its customer support team is highly responsive and helpful.
- It’s accessible from anywhere and any device with zero entry barrier.
- Zoho Desk offers limited third-party integrations.
- It has a steep learning curve.
4. ProProfs Help Desk
ProProfs Help Desk
ProProfs is an intelligent, free IT helpdesk ticketing software that lets you improve agent productivity with automation, enhance performance with reports, collaborate with a shared inbox, and more. It is perfect for all business sizes and customer service teams.
Feature
- Shared inboxes
- Canned responses
- Automated alerts & notifications
- Ticket tracking
Pricing
- Free: $0
- Team: $19.99/user/month
- ProProfs’s email management system ensures no ticket goes unanswered by centralizing all cases or tickets.
- Its auto-ticket assignment saves the time and effort that would go into assigning tickets to the right agents.
- Its canned responses accelerate ticket resolution by offering prompt responses to customer requests.
- ProProfs’s reporting is slightly outdated.
- It doesn’t integrate with social media platforms.
5. Groove
Groove
Groove is one of the most cost-effective and feature-rich help desk platforms with features catering to small to medium-business customer service needs. Thousands of users rely on this free support ticket system to communicate with their customers on multiple platforms and enhance customer service.
Features
- Knowledge base
- Live chat widget
- Automated workflows
- Shared inbox
Pricing
- Standard: $16/user/month (7-day free trial)
- Plus: $36/user/month (7-day free trial)
- Pro: $56/user/month (7-day free trial)
- Groove’s customer service monitoring helps you identify and eliminate customer service loopholes.
- Its internal notes on emails help you have consistent internal communication and seamless collaboration.
- It’s simple to use and quick to adopt.
- Groove offers limited integrations with e-commerce systems.
- Its mobile app needs improvement.
You May Also Read: 15 Best Help Desk Practices to Improve Customer Support
6. Jotform
Jotform
Jotform is an indispensable help desk solution that helps you collect tickets and customer feedback. Its features enable you to develop workflows and streamline processes for all business sizes with zero coding expertise.
Features
- Single Sign-On (SSO)
- User management tools
- White labeling
- Drag-and-drop builder
Pricing
- Starter: $0
- Bronze: $34/month
- Silver: $39/month
- Gold: $99/month
- Enterprise: Request a quote
- Jotform’s integrations help you automate and communicate more easily by bringing all useful tools in one place.
- Its feedback form automation significantly reduces the hassle of manually sending feedback forms to customers.
- Its mobile app lets you create customer service feedback forms on the go.
- Creating a form on Jotform takes time due to multiple themes and template choices.
- Its customer support team is unsatisfactory. (This is alerting as 1 in 3 customers abandon a brand after a bad experience.)
7. Spiceworks
Spiceworks
Spiceworks is a robust cloud helpdesk system that lets you manage tickets from your preferred device without the hassle of maintaining additional hardware. Even when you’re out of the office, this free ticketing system keeps you updated on tickets via the mobile app.
Features
- Custom web portal
- Auto-route tickets
- Consolidated activity streams
- Custom ticket queues
Pricing
Free
- Its admin console portal enhances productivity by allowing you to manage, assign, update, and close tickets in one place.
- Its ticket header with critical ticket details makes it easier for agents to identify and work on their assigned tickets.
- Spiceworks automatically generates emails regarding ticket changes to keep agents in the loop.
- Spiceworks slows down when there’s an influx of support tickets.
- It offers limited custom reports.
8. osTicket
osTicket
osTicket is an incomparable free ticketing software that helps you efficiently assign and manage incoming cases. Its features allow you to automate the ticket creation and routing process based on pre-defined rules.
Features
- Ticket filters
- Custom fields
- Agent collision avoidance
- Help topics
Pricing
- Open source: Free
- Cloud hosted: $12/agent/month (30-day free trial)
- Virtual appliance: Contact sales
- osTicket’s comprehensive ticket history and resolution time data help you track and improve KPIs easily.
- Its additional collaborator feature helps you add subject experts on tickets to resolve specific issues.
- This free helpdesk ticketing software helps you create a comprehensive and helpful knowledge base by letting you add common issues to it.
- osTicket’s sort list doesn’t have relevant categories.
- It doesn’t have the option to auto-close tickets after a certain period.
9. Help Scout
Help Scout
Help Scout is an amazing free ticketing software that offers a wide range of features to deliver the best customer support. Best part? It displays critical customer information over all communication channels to promote personalized experiences.
Features
- AI summarize (Uncover AI in customer service)
- Incident management
- AI assist (60% of customer support leaders have estimated a reduction in support costs with AI in the next five years.)
- Custom reports with unlimited history
Pricing
- Standard: $20/user/month (15-day trial)
- Plus: $40/user/month (15-day trial)
- Pro: $65/user/month (Get a demo)
- Help Scout’s live chat option significantly reduces client query turnaround time.
- Its ticket tag feature helps you organize and prioritize your tickets.
- Its shared inbox lets you collaborate on tickets with your team while eliminating dual or no response.
- Help Scout provides limited customizations for welcome messages.
- It is buggy and doesn’t work properly sometimes.
10. Hesk
Hesk
Hesk is a free ticketing software that’s designed for small customer service teams. It gives you mock contacts that you can try creating support tickets for. Hesk lets you provide your customers with forms to raise and get tickets resolved easily.
Features
- AI insight
- Ticket categorization
- Asset management capabilities
- AI chatbot
Pricing
- HESK Free: $0
- HESK Cloud: $29.99/month
- HESK Cloud Plus: $49.99/month
- Hesk is extremely easy to set up and use.
- Its powerful and extensive customization lets you modify it according to your customer support needs.
- Its support team is highly knowledgeable, responsive, and helpful in solving your queries.
- Hesk’s prominent features are paid.
- It doesn’t have an automated email for the creation and closure of tickets.
You May Also Read: How Customer Ticket System Works?
11. C-Desk
C-Desk is customizable free helpdesk software that offers a comprehensive set of customer service tools like customer feedback collection and ticket management for free. This help desk ticketing system is ideal for and popular among small businesses.
Features
- Requests catalog
- Approval rules
- Internal fulfillments
- Processing rules setting
Pricing
Offers 30-day free trial
- Bronze: Free
- Silver: 11€/license/month
- Gold: 20€/license/month
- C-Desk’s granular user permission improves security with controlled access.
- Its mobile interface helps you seamlessly handle tickets on the go.
- It is easy to use and requires no training.
- C-Desk is sometimes laggy and doesn’t update quickly.
- It is not compatible with some niche coding platforms.
Disclaimer: Please note that all the platforms mentioned above are freemium. This means that users get access to all the basic features free of cost; however, they will need to make payment for advanced features to scale up and upgrade.
Wrapping Up
With a growing company and expanding client base, we understand it is difficult for customer support teams to manage high volumes of service requests. Helpdesk software (free) helps you do that efficiently for free.
However, you must choose a free online helpdesk system that aligns with your support needs and volumes after carefully comparing the ones listed above.
Ready to transform your customer service quality? Adopt the best helpdesk software today!
Your business needs a free helpdesk system as it helps you improve and streamline customer service operations using basic features without paying a fortune for features you don’t need.
Usually, IT, customer service, and HR teams use a free helpdesk system.
Free IT helpdesk software may or may not integrate with your existing tools, depending on your chosen solution. If you have specific tools to integrate, research the free helpdesk system that offers that specific integration.
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