Knowledge management is a process that helps people in an organization share, access, update, and utilize knowledge or information. Like in other business processes, automation has brought a revolution in the knowledge management process too. Knowledge management software offers a range of process automation tools that allow businesses to manage and share knowledge content, communicate and capture knowledge, facilitate socialization of knowledge, and visually present knowledge.
Looking for Knowledge Management System? Check out SoftwareSuggest’s list of Best Knowledge Management Software solutions.
Why Do Businesses Need Knowledge Management Tools?
Research suggests that the global knowledge management software market will reach $33 billion by 2023, as these tools help businesses save time, enhance productivity, and reduce costs. We commonly use different knowledge management tools like document management softwares, content management systems, social networking tools, chatbots, and decision support tools. Tools that help communicate and capture knowledge are email, chat, video conferencing tools, and collaboration tools. Analytics and reporting software are examples of decision support tools.
Our selection of these Knowledge Management Tools is based on thorough research and analysis. We have listed these softwares based on usability and satisfaction score that include features, ease of use, customer support, ratings, and number of reviews from SoftwareSuggest. Our goal is to help businesses select the right softwares that can help them optimize their business processes.
Top 7 Knowledge Management Tools for Your Business
Let’s discuss some comprehensive knowledge process automation solutions that combine different tools into one platform to improve business productivity. Also, learn why these are the best knowledge management tools!
1. Document360
Document360 is a comprehensive knowledge management tool that helps businesses automate all the stages of knowledge process management from a centralized location through a self-service knowledge base system. It is responsive and works well on any device and platform. This cloud-based platform helps your team create, collaborate, and publish your products and services’ knowledge base with ease. It offers features to support both content creators and customer support agents.
Prominent features of Document360.
- Intelligent search with auto-suggestions in the search box on typing
- Create private or public knowledge bases for the team and customers
- Easy to use with a simple user interface
- Track changes feature for easy tracking of changes in the content
- Bulk content management tools to publish, move, edit, and delete
- Rich filtering options
- Automated notifications to the users on any changes in the content
- Easy-to-use markdown editor
- Detailed analytics with user analytics and search analytics
- Customized reports
- User-friendly setup
Document360 offers a 14-day free trial and multiple paid plans starting from $49 per project per month.
2. Helpjuice
Helpjuice is a robust knowledge management tool that helps organizations scale up their customer support and collaborate better within their team. This user-friendly, self-service knowledge base software allows automation of your customer service tasks to save time and money.
Prominent features of Helpjuice:
- Multiple versions’ support
- Seamless integrations
- Highly customizable as per your organizational needs
- Instant search that improves with time with machine learning
- Easy authoring and content formatting tools
- Access options including public, private, specific people or groups
- Intelligent analytics including search analytics, content performance analytics, and user analytics
Helpjuice offers a 14-day free trial and paid plans starting from $120 per
month.
3. SmartSupport
SmartSupport by Safeharbor is an all-in-one SaaS (Software-As-A-Service), self-service knowledge management tool. This solution is useful for businesses of all sizes and across various industries. It offers all the requisite tools and features for automating various stages of the knowledge management process on a single platform. It is an excellent solution for streamlining customer support for a business. SmartSupport is cost-effective and offers a quick return on investment.
Prominent features of SmartSupport:
- Intuitive, highly customizable interface
- Easy real-time editing and authoring tools
- Agent templates and configurable work-flows
- Community forums
- Intelligent search with natural language search capabilities
- Reports and analytics
- Excellent phone and email support
- Unlimited customized portals creation
- Troubleshooting guides, custom forms, custom themes
- Third-party application integrations
SmartSupport allows a 30-day free trial, and pricing information is available
on request.
4. Help Scout
Help Scout is a cloud-based helpdesk and customer service software. This solution provides all the tools for knowledge discovery in the knowledge management process for businesses. It enables businesses to author and publish answers for customers and reduce the time and effort involved in customer support services.
Prominent features of Help Scout:
- Shared inbox to manage conversations at scale
- Knowledge base for instant answers to customers
- In-app messaging to engage people
- Customer management tools
- Real-time reporting
- Live chat facility
- Third-party integrations
HelpScout offers a 15-day free trial and paid plans starting from $20 per
user per month.
5. HelpDocs
HelpDocs is another popular knowledge management tool that helps businesses automate and streamline customer support with its easy-to-use knowledge base software features. This user-friendly solution creates wonders for both the business and their customers as it reduces their support load and saves customers’ time.
Prominent features of HelpDocs:
- Cataloging and categorization
- Collaboration tools
- Content management
- Decision tree
- Self-service portal
- Search engine optimized templates
- Instant, reliable full-text search
- Support for 100+ languages
- Easy import and export tools
- Clips feature to reuse content
HelpDocs offers a 14-day free trial and multiple paid plans starting from $49
per month.
6. Black Duck
Black Duck is a comprehensive knowledge management database for open source components, vulnerability, and license information. It provides insights to track the open source in your code and mitigate security and license compliance risks. It offers end-to-end DevOps integrations and automatically enforces open- source policies using your existing DevOps tools and processes.
Prominent features of Black Duck:
● Multifactor open-source detection
● Security risk detection and alerts
● Content management system
● Team collaboration tools
● Data and document management
● Cataloging and categorization
● Full-text search
Black Duck offers a free trial, and pricing information is available on request.
7. ServiceNow ITSM
ServiceNow is a cloud-based IT Service Management (ITSM) tool and one of the best knowledge management tools. It offers productivity tools for your IT team that automate various processes and save time. It also provides automation of support for common requests with virtual agents powered by natural language understanding (NLU).
Prominent features of ServiceNow ITSM:
- Incident and problem management for tracking and analyzing IT failures to restore services quickly and prevent future incidents
- Performance analytics to gain deep insights into your IT infrastructure
performance trends - Reports and dashboards with operational analytics to track IT service delivery
- Service level management for monitoring issue resolution to speed up service restoration
- Change and release management for authorizing and implementing changes to your IT infrastructure
- Agent workspace to boost IT agents’ productivity with an intuitive work console
- Configuration management for maintaining and keeping track of all infrastructure elements
- Request management for gathering and fulfilling IT service requests from the end-users
- Virtual agent to resolve common end-user issues through a chatbot
- Gathering and sharing IT knowledge among your team
- Surveys and assessments to improve your IT team’s performance based on end-user feedback
- Asset and cost management
- Pricing information for ServiceNow is available on request.
To Summarize
The knowledge management process includes multiple stages to include knowledge discovery, knowledge capture, knowledge sharing, and knowledge application. Businesses must leverage a comprehensive software that offers tools to manage all these steps and streamline their entire knowledge management process in a single solution.
So, don’t wait any further; try these best knowledge management tools for your business now and see the difference!
A digital marketing and content curator at SoftwareSuggest, a software recommendation platform. I am passionate about Digital Marketing, and all things digital. Also interested in technology and innovation. In my spare time, enjoy playing cricket, and Badminton.
