As more and more businesses are transitioning from manual to automated operations and strengthening their digital infrastructure, it is becoming increasingly important to keep the IT system in good working order at all times. As a result, we require Remote Monitoring and Management Software to ensure that all endpoints are connected, performing optimally, and operating in accordance with pre-defined IT policies.
Let’s begin with what Remote Monitoring and Management Software is.
What is Remote Monitoring and Management Software?
Simply put, remote monitoring and management (RMM) software is used in IT systems for network management and asset monitoring. These systems gather information about clients’ software, hardware, and networks. It also monitors the health of the network and IT systems besides keeping track of multiple endpoints and workstations.
The ultimate goal of these RMM software is to ensure that remotely connected IT assets are centralized, performing optimally, and adhering to predefined IT standards. Besides that, remote monitoring and management tools help IT professionals track and resolve technical issues, monitor system performance, and automate maintenance tasks.
Some of the key features of Remote Monitoring and Management Software are as follows:
- Allow technicians to resolve technical issues without being physically present
- Allows you to monitor all of your workstations, laptops, and servers
- Improve productivity
- Reduce maintenance cost, and
- Automate the patching of OS and third-party applications
Looking for Remote Monitoring and Management Software? Check out SoftwareSuggest’s list of the best remote monitoring and management software solutions.
Aside from these key features, there are several other additional advantages to using remote monitoring and management software. However, with hundreds of RMM software options available, selecting the best one that perfectly matches your requirements can be daunting.
As we are familiar with this challenging process, we have decided to compile a list of the top 7 Remote Monitoring and Management Software to assist you in narrowing down your options and select the best RMM software.
7 Best Remote Monitoring & Management Tools 2021
The following is a list of the 7 most popular RMM tools widely used around the world. Each of these remote monitoring and management tools has its own set of features, benefits and drawbacks, pricing models, and applications. Let’s take a closer look at each of the 7 RMM software’s technical aspects.
1. NinjaOne
NinjaOne Remote Monitoring & Management software is the leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for our world-class customer support.
The NinjaOne platform gives IT teams proactive endpoint monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in a unified solution with a fast, modern, intuitive interface
Key Features of NinjaRMM:
- IT automation and scripting
- Patch & Network management
- Advanced monitoring and alerting
- In-depth analytics and reports
- Asset and Endpoints management
- Efficient SNMP monitoring
- Intuitive design and workflow
- Includes Discovery Wizard
- Flexible per device pricing
Pros:
- Regularly updates
- Great interface
- Quality customer support
Cons:
- Less Reporting option
- No “Turn-off” device panel
Integration: Autotask PSA, BrightGauge, HaloPSA, IT Glue, PagerDuty, Slack, TeamViewer, Hyper V ,VM ware , Okta Identity Cloud, Cisco Secure Access by Duo, and more.
Best For: IT organizations need a quick response to technical issues and want to ensure the security of their IT infrastructure.
Platform Supported: Windows, Mac, Android, iOS devices
Deployment: Cloud-based, SaaS-based, Web-based
Free Trial: 30 Days
Pricing: For information on pricing, contact NinjaRMM.
2. Atera
Atera Remote Monitoring & Management software is designed for MSPs (Managed Service Providers) and IT professionals. The software integrates your entire IT business from remote IT monitoring and management to powerful ticketing and customer satisfaction surveys. Overall, it provides less complication and greater system control.
Moreover, Atera lets you manage, monitor, and automate hundreds of IT networks from a single platform. The software also assists providers in transitioning from reactive to proactive IT service providers by resolving issues in advance. The RMM tool also provides real-time alerts about potential threats, allowing you to address them before they become a major issue.
Key Features of Atera:
- Powerful IT automation
- Advanced reporting
- Real-time alerts
- Custom scripting
- Application deployment
- Asset monitoring and management
- Remote access
- Patch search, deploy, and status summary
- Overall system performance monitoring
Pros:
- Asset tracking.
- Run scripts remotely.
- Hardware/software info gathering.
- Remote-access integration
Cons:
- Automated Remediation
- Pushing files to the remote computer
- Updating agent name
Integration: Online Backup, Webroot, Ninite Pro, IT Glue, Warranty Master
Best For: Small to medium-sized MSPs, IT Consultants, and IT departments.
Platform Supported: Windows, Mac, Linux, Android, and iOS devices.
Deployment: Cloud-based
Free Trial: 30 Days
Pricing:
- Customer Remote Access– $5
- Network Discovery– $29
- Pro– $79/Technician/Month
- Growth– $119/Technician/Month
- Power– $149/Technician/Month
3. MPA Tools
No list of the best remote monitoring and management software is complete without the mention of MPA tools. It is currently one of the most popular and widely used RMM tools. According to the company, MPA Tools simplifies and improves IT administration tasks while also shortening problem detection and resolution time for HelpDesk and System Administrators.
It is a powerful remote monitoring and management system that integrates AI logic and automation technologies to help IT professionals manage their workstation and server infrastructures more effectively and reliably. The ultimate goal of this modern device management and troubleshooting system–MPA tools, is to facilitate efficient remote workstation monitoring and management.
Key Features of MPA Tools:
- Multi-computer device management
- Remote administration
- Allows device management from SCCM
- Advanced level troubleshooting
- Advanced analytics and reporting
- Centralized system
- Allows device management from active directory
- Easy installation and quick discovery process
Pros:
- Quick & easy setup
- Seamless daily management
- Integrated troubleshooting
Cons:
- Behavior-Based Acceleration
- Cross-Reference System
- Auto approval
Integration: System Center Configuration Manager, Active Directory, Azure AD, Intune
Best For: Any organization with small, medium or large IT infrastructure
Platform Supported: Windows
Deployment: On-premises
Free Trial: 30 Days
Pricing:
- Free 30 day trail
- 1 Activation– $350 with a lifetime license
- Bundle 5– $1750 with a lifetime license
- Bundle 10– $3500 with a lifetime license
- Technical Support- $600
4. SolarWinds
SolarWinds Service Desk, formerly Samanage Service Platform, is a fully integrated service desk and IT asset management solution for MSPs and IT professionals. The platform can remotely monitor networks, manage workstations, and run security checks on various operating systems.
Moreover, technicians can detect and resolve any IT security risk across their client’s network in real-time using this remote monitoring and management software. SolarWinds‘s ultimate goal is to provide you with greater visibility into your organization’s technology infrastructure so that you can run it more efficiently.
Key Features of SolarWinds:
- Multi-vendor network monitoring
- Patch management
- Network Insights for deeper visibility
- Intelligent maps
- Technicians scheduling
- NetPath and PerfStack for easy troubleshooting
- Smarter scalability for large environments
- Advanced alerting
Pros:
- Two-Factor Authentication
- Archiving & Retention
- Workflow Management
Cons:
- A bit confusing UI
- Lacks advanced features
Integration: ServiceNow, Active Directory, JIRA, Moogsoft AIOps
Best For: Companies of all size with sophisticated IT infrastructure seeking to provide superior service
Platform Supported: Windows, Linux, Mac, Android, iOS devices
Deployment: Cloud-based, Web-based
Free Trial: 30 Days
Pricing:
- Per feature per month– $19
- For information on pricing, contact SolarWinds.
5. SanerNow
SecPod’s SanerNow platform integrates IT management, security, and compliance. Endpoint management and security automation are aided by RMM software, allowing you to protect your IT environment and prevent attacks. You can also gain complete visibility and control of your enterprise endpoints from a centralized console.
SanerNow also allows you to automatically deploy patches and prevent attacks by detecting and analyzing vulnerabilities and misconfigurations in your IT environment in real-time. This platform can also be used to manage assets and compliance. Moreover, it provides REST APIs for easily and efficiently integrating different systems and collecting data from endpoints.
Key Features of SanerNow:
- Vulnerability management
- Patch management
- Asset management
- Endpoint threat detection and response
- Compliance management
- Intuitive dashboard
- Advanced monitoring and alerting
- In-depth analytics and reports
Pros:
- Anti-exploit technology
- Endpoint detection and response (EDR)
- Infection remediation
Cons:
- Poor reporting dashboard
- Unavailability of customization
Integration: REST APIs
Best For: Small and medium-sized IT organizations concerned with the security of their IT infrastructure.
Platform Supported: Windows, Mac, Linux, Android devices
Deployment: Cloud-based, SaaS-based, Web-based
Free Trial: 30 Days
Pricing: For information on pricing, contact SecPod Technologies.
6. PulseWay
Pulseway is an all-in-one remote monitoring and management (RMM) solution that provides a comprehensive view of your network. You can use the software to automate repetitive tasks, define sophisticated, multi-level workflows, ensure critical patches are applied automatically, and schedule report generation.
This RMM solution–Pulseway, supports a multi-deployment architecture, allowing users to choose between on-premise deployment and cloud hosting. You can access it from any of your other devices, such as your smartphone or tablet. Furthermore, Pulseway allows users to control and monitor network-connected devices from a single location.
Key Features of Pulseway:
- Easy setup and installation
- Complete visibility & control over the network
- Complete command traceability
- Windows WSUS Patch Management
- Automates repetitive tasks
- Customize email notifications
- Advanced level troubleshooting
- Advanced analytics and reporting
Pros:
- Easy to install
- Repetitive process automation
- Remote restart functionality
Cons:
- Mobile apps lack some functionalities
- More fluid price structure
Integration: Autotask, PagerDuty, Zendesk, ShadowProtect, Slack, ESET
Best For: Managed Service Providers (MSPs), IT departments, IT consultants and System administrators.
Platform Supported: Windows, Mac, Linux, Android, iOS devices
Deployment: Cloud-based, SaaS-based, Web-based
Free Trial: 30 Days
Pricing: For information on pricing, contact Pulseway.
7. Kaseya VSA
Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across a wide range of industries. The Kaseya VSA is designed to reduce the disruption in the business processes and the downtime rate, ultimately making the workforce more productive.
This RMM tool offers exceptional network security solutions and remote monitoring to help businesses become more cost-effective, faster, and secure. Besides, the platform also enables technicians to remotely receive complaints and generate complaint tickets related to systems, servers, networks, and mobile devices.
Key Features of Kaseya VSA:
- Unified IT management software
- Automatic patch deployment
- Automate ticket routing
- Instant threat detection and response
- Intuitive dashboard & workflow
- Endpoint monitoring and protection
- Asset and compliance management
- Audit trail and management
Pros:
- Works well with custom PowerShell scripts
- Integrated patch management
- Remote system administration permissions
Cons:
- More stability in OnPremise systems
- Connection issue
Integration: ITGlue, KasDash, Accelo, Cisco, ESET, GMS Live Expert, Onpage, Simplesat, StorageCraft, TitanHQ, WebRoot
Best For: Kaseya VSA is an excellent solution for small to medium-sized businesses looking to improve workforce performance and output.
Platform Supported: Windows, Mac, Linux, Android, iOS devices
Deployment: Cloud-based, SaaS-based, Web-based
Free Trial: 30 Days
Pricing: For information on pricing, contact Kaseya VSA.
These are the top 7 remote monitoring and management software trends to watch in 2021. As we can see, each RMM software has its own set of features, advantages and disadvantages, integration and platform support, and pricing models. Learn about all of these things in-depth in order to select the best one.
The Bottom Line
Having an effective remote monitoring and management software is becoming increasingly important to ensure that your IT infrastructure is in good shape, improves workforce performance, and generates maximum output. These RMM tools will also assist you in detecting, analyzing, and resolving technical glitches in the IT system without physically being present at the site. So make your mind, narrow down the options, and purchase the best RMM right away!
Paras Kela is a highly skilled SaaS content writer with over 7 years of experience in the IT field. His expertise lies in simplifying complex technical concepts for easy comprehension. With a portfolio of over 100 high-quality blogs covering various SaaS topics, Paras’s writing style is engaging, informative, and SEO-friendly, ensuring maximum effectiveness. He continuously updates his skills and knowledge to stay current with industry trends, making his writing relevant and reliable.
