It’s easy to get busy and forget about the most important person in your business, the customer. They should be the people who you’re constantly trying to impress and satisfy. Sometimes half the battle is in finding a way to consistently get in touch with them. Stop letting busy schedules and excuses get in your way of closing more sales.
You need to implement action-based resolutions that seamlessly connect you with your customers. Set yourself up for success by making them your number one priority. Put yourself out there and start initiating the conversations. Find solutions to help you connect with your customers.
Pick up the phone and call your customers. Check in with them and see how they’re doing. Follow-up with individuals regarding a product or service they just purchased and ask for feedback. If you’re out of the office on a regular basis, hire a telephone service to answer the calls and help out with customer service inquiries. This takes the pressure off of you to always be in the office and allows your customer to quickly speak with a representative who can assist them.
Ignite your creativity and use a free flyer maker to design eye-catching graphics for special events or sales. The program allows you to make professional flyers using high-quality templates and imagery. Tell a story and convey a message with a large flyer that catches the attention of your customers. Distribute them in places you know your target audience spends time and hang them around your store. Use the flyers to make special announcements with attractive designs and graphics and let customers know what’s happening with your business.
Design a website that’s easy to locate online and user-friendly. Make it simple for customers to submit questions, information and orders through your website. Include pricing and contact details for their convenience. A website is a great way to find new customers and keep your old clients updated with the latest products or services and news. People like to locate what they need online and only call if they can’t find answers. Let your website do the talking for you and make it clear why potential customers should do business with you.
Invite customers to your office for a meeting or out to coffee. Take the initiative to get in touch with them. This will show you care about the customer as a person and appreciate their business. Make it a point to schedule regular meetings with customers and let them share their experiences with you face-to-face. Another idea is to host a reception or event at your office or a local venue. Invite customers to thank them for their business and let them know of any upcoming changes. Give them a chance to ask questions and share feedback. They’ll appreciate the opportunity to speak to you about their inquiries and concerns.
It’s easy to forget about keeping in touch with your customers when you get busy. Put measures in place to ensure you continue to interact. These are solutions to help you better connect with your customers.