by Priya Naha | Sep 18, 2023 | Customer Engagement, customer experience management software, Customer Loyalty Management, customer retention, Customer Service
Key Takeaways: Customer support directly impacts customer retention, brand advocacy, problem resolution, market differentiation, and feedback for improvement. A strategic asset can make or break a company’s growth. Customer support involves contact, information... 
by Paras Kela | Jun 24, 2021 | Customer Service
Over the last few years, the way of doing business, business priorities, and business models have all changed dramatically. Earlier, customers were only concerned with the quality and price of the products, but now they are concerned with customer service as well. In... 
by Chirantan Patel | Mar 26, 2021 | Blog Post, Customer Service
Business opportunities are like buses; there’s always one coming. However, a dissatisfied customer may come back once he leaves the doors, bringing a downfall for the company. A good customer review might have a zero to slight effect on your footfall; bad reviews hold... 
by Chirantan Patel | Oct 5, 2017 | Review
Freshdesk is an award-winning cloud-hosted customer support and helpdesk software. It simplifies support services by providing an easy to use interface for the customers and support team. Thus, improving customer satisfaction and experience. Companies can easily... 
by Chirantan Patel | Jan 3, 2017 | Help Desk
A help desk software is used for providing the customers and the end-users with support and information about any product or service offered by any business organization. The main purpose of a help desk software is to troubleshoot issues and guide the end-users about...
