by Supriya Bajaj | Apr 21, 2022 | Live Chat
Your most unhappy customers are your greatest source of learning. – Bill Gates In today’s highly competitive markets, any edge in service or support you have over your competitors can make the difference in whether you gain or lose a sale. In a world full of... by Paras Kela | Sep 10, 2021 | Live Chat
Customer service is one of the crucial elements that can either lose or win customers. On-time, swift, and excellent customer service will help you gain customers, while the contrary will repel them from your organization. However, when it comes to customer service,... by Nikunj Dudhat | Mar 30, 2020 | Customer Service, Live Chat
At the time of online shopping, customers want to ask questions and seek answers to their questions promptly. And if they don’t get a quick response, then they abandon shopping. The purpose of a live chat plugin is to help website owners answer the customer’s... by Nikunj Dudhat | Jun 18, 2018 | Articles, eCommerce, Live Chat
In this era of digitalization, every website, algorithm, or interface change is designed to make it more user-friendly and enhancing to the user experience. The biggest change websites got when evolving was the inclusion of the Live Chat feature. This article will...