Did you know companies that value employee experience sees almost 1.8x higher growth than those that don’t?
It’s not just salary that builds the employee experience. A recent survey by Fractl found that candidates give some or heavy consideration to different benefits when choosing between a high-paying and a lower-paying job, such as flexible working hours, work-from-home options, etc.
This indicates that several things (physical, cultural, technological, and environmental) affect the employee experience. However, the only thing common across industries and business sizes is how easily your employees can do their best work.
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Even if your employees want to give their 100%, if they don’t have the right tools and resources, their productivity will be affected. Technology can play a crucial role in meeting the core needs of your employees.
In the new world of work-from-anywhere, HR and IT managers need to come together to provide the best possible experience to their employees with the right apps and tools.
For example, you can connect every employee with an internal communication tool to give them a platform to get their doubts cleared with their colleagues quickly.
That said, let’s look at how HR managers can leverage technology to enhance employee experience.
But before we move to tools for your employees, you will also need a system to manage every minor detail of your staff.
Benefits of HR Management Software for Your Organization
An HRMS application acts as a central hub for all your employee information, from their first day at the office to the last. You can use this information to enhance the employee experience.
Here are some key benefits of an HRMS application:
Easy onboarding and recruitment:
An HRMS system enables you to find the right talents, accelerate onboarding and ensure they have a great experience joining your organization.
Employee performance monitoring:
Knowing how your employees are performing in real-time is a must for any HR. If you see a dip in employee performance, it’s time to talk to them to understand what’s affecting their work. You can then create strategies to improve their experience.
Secure and organized employee information:
As mentioned above, you can store every information about an employee in the HR management software. This makes it easier for you to meet their needs when the time arises.
Most HRMS systems have an in-built LMS (learning management system). This allows you to upskill your employees and promote a culture of learning in your organization.
Improved employee experience:
HR management software has several automation capabilities that make the employee experience smoother. For instance, the automated leave management feature allows you to set predefined rules for accepting/rejecting leave applications. For employees, this saves time as they won’t have to wait for their seniors to approve their leaves.
Helps in decision making:
An HRMS application provides in-depth reports about your organization, including payrolls, taxes, and employee performance. With all the relevant data, it gets easier for top management to make decisions that improve overall productivity and enhance their employee experience.
Equip Employees With All the Necessary Tools
With more than half the workforce working from home, businesses need to adapt the latest tools and points that support remote working (like SaaS). This will reduce the downtime and the need for IT professionals to set up the system, thereby improving productivity.
While the tools vary from business to business, some systems are common for every organization. It includes:
Internal communication tools:
As mentioned above, internal tools help your team collaborate and work together efficiently. You can choose from chat, audio, video, or integrated communication tools.
Self-service help desks:
Be it a new employee or an experienced one, everyone needs help at some or other point. Self-service help desks will reduce the time required to get their queries solved, thereby improving their productivity.
External communication tools:
If you have a sales or support team, your employees will need a tool to reach your customers. It is best to use a cloud-based communication tool as it doesn’t require any infrastructure or hardware to run the operation. This enables your team to work from home efficiently.
Prioritize Employee Service Requests
Even with an in-depth self-service help desk software, the HR team can partner with IT managers to ensure that employees can get their queries resolved as soon as possible. For instance, install a ticketing system that allows your technical department to manage internal support tickets with tailored workflows.
This will empower your employees to work at their full capacity without wasting much time waiting for their requests to get solved.
Focus on Employee Wellbeing and Safety
It is crucial to ensure your employees are physically, mentally, and emotionally healthy in these unprecedented times. If not, they won’t be able to give their best to work. Just like they help your company grow, they expect you to support their overall health and wellbeing.
As an HR leader, you need to take additional steps to prioritize their wellbeing and safety.
Begin by conducting custom surveys to understand the current health status of your employees. Also, encourage your employees to share anything they feel (related to their health) with you.
You can also invest in health and wellbeing resources. For example, Adobe has a 24/7 employee assistance program that provides short-term counseling and other work-life resources to their employees, spouse, and dependents.
Companies like Johnson & Johnson, Microsoft, Virgin, and Barclays have invested heavily in the mental health of their employees, resulting in a better experience.
HR managers can equip their employees with science-backed resources to reduce stress, build resiliency, manage work-life balance, how to stay safe from the virus, post-COVID care, and more.
This will build trust with your employees and increase their overall satisfaction, positively impacting their productivity.
Help Employees Improve Their Skills
94% of employees would stay at a company longer if it invested in their career development. Besides, people working at a company that invests in learning resources are 83% more likely to feel happier in their job.
These numbers indicate that employees value learning opportunities at a company. And, it’s not just to keep them happy. When you help them improve their skills, you will see better productivity and engagement, which, in turn, will boost your bottom line.
A customizable learning platform lets you create tailored education and training content for all departments and stages. You can also track their performance and optimize the learning processes accordingly.
HR and IT managers can collaborate to ensure employees get the best learning experience, irrespective of where they’re located or which device they use. Also, HR software helps in making Performance Management more effective.
How HR Software Helps to Improve Employee Experience?
Best ways an HR software helps to Improve employee experience
Today, it matters more than ever how your employees rate their experience of working at your organization. Not just because employees can be more vocal about their experiences on social media (although that’s certainly a reason), but also because it improves ROI and retention rates allowing organizations to learn and grow with their employees.
1. Consumerization of the Employee Experience
It cannot be denied that nearly every experience is being consumerized today, and it’s the same with employee experience. The social media aspect of employee experience is handled easily by modern HR software which let employees maintain their own profiles.
Here, they can access the record of their leaves and/or complaints made, interact with other employees and senior staff in Q&As, contact the HR department, and do so much more. The transparency of such a platform enables employees to rate the culture, managers, and overall experience at the organization in a candid manner, thus enriching the customer experience.
2. Accommodating Remote Employees and Gig Workers
The prevalence of the experience economy is being accompanied by the rise of the gig economy as well. 35% of the US workforce consisted of freelancers. Roughly 25% of all professional jobs in North America will be remote by the end of 2022, and remote opportunities will continue to increase through 2023.
Telecommuting and freelancing are quickly becoming the norm rather than being a rarity. In such a case, HR software should be capable of accommodating the needs of these employees in an appropriate manner. Quite a few HRMS software provide basic facilities such as remote clock-in and work-from-home options to log in your work, which is great for regular employees as well.
3. Analytics for Communication
HR analytics has come a long way. And not just HR analytics, integrating other specific analytics tools with your existing HRMS software can help you to target specific problems, sometimes in an area where you didn’t even know you had one.
For example, a tool like Cultivate enables employers to monitor the quality of team communications without being intrusive. It uses AI and data science to monitor and analyze communications between various teams on Gmail, Slack and Office 365, all the while running seamlessly in the background. Such an app can provide essential insights to employers on how their team can function better simply by communicating better.
4. Greater Focus on Teams
In order to improve employee experience, you have to acknowledge the fact that an employee’s experience of being part of a team at work is just as important as his individual experiences in an organization.
So, simply focusing on an employee in the context of him being an individual entity is not enough in terms of improving EX (Employee Experience). A tool like the one mentioned in the previous point goes a long way towards improving team health by focusing on something so minute but crucial.
5. Going Beyond Hiring and Firing
This is maybe the most significant factor that HR managers, recruiting teams, and anyone whose job falls in the realm of Human Resources have to learn. They have to unlearn their old tendencies to focus all their efforts in screening, hiring, interviewing, orientation, and preliminary training while doing little much when the employee actually becomes a valuable asset to the organization.
HRMS software needs to equipped with the capability to provide an excellent ongoing experience to the employee once she’s hired. The baseline requirement for most employees working today is continual personal development as they value career progression highly.
They also value recognition and a collaborative work environment greatly, so a channel to foster open communication with their team members as well as with senior staff members can be incorporated into the HR system used by your organization.
Wrapping Up – Keep Your Entire Organization Happy
Experience is changing the way HR departments have traditionally operated, more so when coupled with other disruptors such as AI, analytics, and big data.
Happy employees are more likely to be motivated and engaged with the company. Besides, the better their experience is, the more productive they will be. This will reduce employee churn and have a positive impact on your bottom line.
Did we miss any great way HRs can enhance the employee experience? Let us know in the comment section!
Rohit Rajpal is an accomplished writer and data enthusiast passionate about unraveling the intricacies of information and data. With a deep understanding of the subject matter, Rohit strives to simplify complex concepts and make them accessible to readers. Rohit’s expertise in the field and his knack for clear and concise communication make his blog an invaluable resource for those seeking clarity in the data-driven world.