Best Free & Open Source Live Chat Software

Choosing the best open-source Live Chat Service for your business has never been simpler! Find out the pricing, features, ratings, and get a free consultation.

How can free live chat software help businesses?

Free live chat services can help you provide excellent customer service over chat and provide a great experience for your clients.

List of 25 Best Free and Open Source Live Chat Software

Showing 1 - 25 of 25 products
#1

Tidio combines live chat and chatbot technologies to engage with customers, boost sales, and provide incredibly quick service. With this program's fantastic website integration, businesses can decorate the website widget to match the layout of their website and modify it to deliver particular messages based on whatever page the user is presently visiting. Read Tidio Reviews

Starting Price: $29 Per Month

Mobile App
API
Free Trial

Recent Review

"Best software for my site visitors can..." - AyandaK Khwela

#2

Zoho SalesIQ is a renowned software for live chat. Businesses would be able to increase their sales, support, and marketing efforts on their company's website or application by using its helpful features. Thanks to its digital customer interaction features, sales, marketing, and customer care teams can interact with every site visitor at each point of the customer lifecycle. Read Zoho SalesIQ Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"Zoho Sales IQ is a great tool..." - Alitta Jiju

#3

Zoho Desk, a live chat tool enables users to improve client experiences, increase agent efficiency, and streamline customer support operations. Zoho Desk Service teams can manage client discussions via email, phone, live chat, and social media with this online chat software. The automation and analytics required to grow to any customer volume are built into the system. Read Zoho Desk Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"We are using Zoho Desk since 2021..." - Anuj

#4

Hiver’s Live Chat allows you to deliver personalized customer service in real time. It's extremely easy to use and set up only takes only a few clicks. Alongwith live chat, Hiver helps teams offer support through channels like email, phone, WhatsApp and more. Read Hiver Reviews

Starting Price: $13 User/Month

Mobile App
API
Free Trial

Recent Review

"Very easy to keep everything organized and..." - Waleed Farooq

#5

Deliver exceptional customer service with Freshdesk Online Customer Support and Help Desk. Freshdesk is the customer support software that gives you everything you need to delight your customers. Read Freshdesk Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"After trying out the free trial, I..." - Jemin

#6

HubSpot Client Management Software helps to business to keep the complete eye on each and every leads and touch point with those leads to track the lead status. Hubspot lead scoring system helps sales team reduce the time and efforts in filtering out the bulk lead. Read Hubspot CRM Reviews

Starting Price: $45 Per Month

Mobile App
Free Trial

Recent Review

"We have been a Hubspot customer for..." - John Krochune

#7

Olark is a live web chat software that enables companies to engage in in-person chats with clients, candidates, and staff. With tools like chat activity tracking, message routing, per-agent chat restrictions, and prefabricated responses to keep teams on task and in sync. Olark's key features encompass team management, real-time reporting, searchable transcripts, automated communications, and more. Read Olark Reviews

Starting Price: $17 Agent/Month

Mobile App
API
Free Trial

Recent Review

"awesome software to use with clients and..." - Naveen Pabreja

#8

With Freshchat, one of the best live chat website software, users would benefit from the direct connection between customer service and your team's effectiveness at work. With the help of a bot and human assistance, Freshchat enables businesses to provide anytime personalized customer care through easy-to-use channels. Relationships today are digital and constantly active. Read Freshchat Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"Freshchat, a dynamic customer messaging platform, stands..." - Ebrahim Hossain

#9

LiveChat is a live chat software that boosts sales while gratifying your customers. LiveChat enables you to provide excellent customer service, offer better brand interactions, and initiate conversations with returning clients. Through this software, chatbots can interact with, develop, analyze, and convert leads on their own across various channels. Read LiveChat Reviews

Starting Price: $20 Per Agent/Month

Mobile App
API
Free Trial

Recent Review

"We regularly stay on the lookout for..." - Rebecca Elugbaju

#10

ControlHippo, a live chat tool is the ultimate WhatsApp Team inbox for sales and support Teams. Effortlessly manage multiple WhatsApp accounts, integrate with CRM systems, and gain valuable insights through actionable analytics. Experience ControlHippo now and streamline your team's communication and customer support. Read ControlHippo Reviews

Starting Price: Available on Request

Mobile App
Free Trial

Recent Review

"Wonder full app! I really like the..." - Riya Shakya

#11

Chative is a live chat platform which allows business to effectively communicate across channels by having thousand of conversations streamed directly to one single inbox, service customers round the clock with the help of automation. Read Chative Reviews

This is Free Live Chat Software

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"For my company, real-time connection with consumers..." - Allen Christian

#12

Use Twak.to free live chat software to build a hassle-free communication means for customers. Increase the ROI of your business by converting visitors into leads. The software easily monitors the activity of visitors and segregates them accordingly. Read Tawk.to Reviews

This is Free Live Chat Software

Starting Price: Available on Request

Mobile App

Recent Review

"As a seasoned user of Tawk. to..." - Raghunath Sabat

#13

A live chat solution called Zendesk offers specialized tools for building knowledge bases, customer support portals, and online communities. This is the best software for websites since it offers a customizable front-end portal, live support functionality, and integration with tools like Salesforce and Google Analytics. Read Zendesk Reviews

This is Free Live Chat Software

Starting Price: $19 Agent/Month

Mobile App
API
Free Trial

Recent Review

"I have been using Zendesk for many..." - Mostafa Dakam

#14

BotStar is a messaging platform that allows businesses to engage customers online with Live chat and Chatbots. The company was founded in 2016 with headquarter in Singapore, offices in Melbourne, London, and Danang. Read BotStar Reviews

This is Free Live Chat Software

Starting Price: Available on Request

Mobile App
API

Recent Review

"BotStar app looks so pretty. I can..." - Brian Do

#15

Flock is a powerful open source live chat software that allows your visitors to get around the clock assistance. Using it, you can easily solve the queries, provide information, convince and inform users about your services in a better manner. Read Flock Reviews

This is Free Live Chat Software

Starting Price: Available on Request

Mobile App
API

Recent Review

"Flock as helps us to solve the..." - Hardik Vekariya

#16

For marketing and sales teams, HelpCrunch is a highly regarded platform for live chat. Strong customer relationships can be developed with the live support, chatbot, knowledge base, popups, and email marketing capabilities provided by HelpCrunch. Email marketing, website popups, and a knowledge base are just a few of the tools that this website chat software offers to facilitate client communication and marketing outreach. Read HelpCrunch Reviews

This is Free Live Chat Software

Starting Price: $15 Agent/Month

Mobile App
API
Free Trial

Recent Review

"Thanks, team for the support! Keep up..." - Charles

#17

Online businesses can communicate with their clients in real-time for free with JivoChat, one of the best live chat software. Users would be able to link message funnels, make calls, freely modify, and fully customize them as you develop a 360-degree customer care system. Users can integrate live chat into their websites, serve customers on Facebook through chat, handle emails sent to a company's email address, and answer calls to a phone number in any nation. Learn more about JivoChat

This is Free Live Chat Software

Starting Price: Available on Request

Mobile App
API
Free Trial
#18

Odoo is a powerful open source ERP/CRM and comprehensive business applications and easy to Track leads. It has a rich web interface that is both feature rich and powerful that is highly customizable to suit your business requirements. You can also download it or grab the source code from GitHub. Read Odoo Reviews

This is Open Source Live Chat Software

Starting Price: $20 User/Month

Mobile App
API
Free Trial

Recent Review

"Odoo is great ERP for use for..." - Chamroeunrith CHIN

#19

Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. Read Click2Magic Reviews

This is Free Live Chat Software

Starting Price: $39 Per Seat/Month, Billed Annually.

Mobile App
Free Trial

Recent Review

"This live chat app is a great..." - Maanav Raj

#20

Landbot, the conversational website builder, allows companies to capture leads on their website, intelligently qualify them and send them to the Marketing tools they already use, not a single line of code required. Read Landbot Reviews

This is Free Live Chat Software

Starting Price: $39 Per Month

Mobile App
API
Free Trial

Recent Review

"Landbot is an easy to use, no-code..." - raza saab

#21

Customers may easily access assistance from Intercom when and when they need it. It is a live chat software for websites. Whether it's now or later, chat whenever it's convenient for staff as well as consumers. Customers can return to a chat anytime, on any device, because their chat history is always saved. Read Intercom Reviews

This is Free and Open Source Live Chat Software

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"As a brand manager of an MNC,..." - Sujata

#22

Provide an exceptional online chat support to your visitors and turn them into a business opportunity by using free live chat software, WhosOn. It meticulously monitors the visitors’’ activity and segregates them intelligently. Read WhosOn Reviews

This is Free Live Chat Software

Starting Price: Available on Request

Mobile App
Free Trial

Recent Review

"I have been using this software for..." - Priyan Jobanputra

#23

Build a constant and impressive connection with potential customers by using MyLiveChat. Engage your visitors with a real-time communication experience with the open source live chat software. Its mobile app provides you around the clock chat support. Read MyLiveChat Reviews

This is Free Live Chat Software

Starting Price: Available on Request

Mobile App

Recent Review

"I have been using this software for..." - Satyapal Kumar

#24

Multi-channel customer communication software with live chat, chatbots, knowledge base, auto-invitations, integrations with Facebook, Viber, Telegram, offline messaging, employee-to-employee transferring, group chats, and mobile apps. Learn more about Chaport

This is Free and Open Source Live Chat Software

Starting Price: Available on Request

Mobile App
API
Free Trial
#25

Acquire.io is a cloud-based, integrated and innovative customer communication platform designed to bridge the gap between customers and sales reps through live chat and co-browsing. Learn more about Acquire

This is Free and Open Source Live Chat Software

Starting Price: Available on Request

Mobile App

Buyers Guide for Free Live Chat Software

The trouble with online shopping is that many customers are disconnected from someone who has the answers to their queries with precision. Many businesses have been adding live chat support rather than watching potential visitors and customers click away from their e-commerce websites. Get the idea behind How e-Commerce is Helpful for Growing Business? As it turns out, live chat has the ability to give proper support and solutions to the clients they want, while also adding significant benefits to the staff and bottom line of companies.

If used correctly and as part of your overall customer service plan, live chat software has the propensity to raise conversion rates by giving customers instant access to a live support agent right while they’re on your site.

  • Track and engage visitors: Understand how your visitors are interacting with your website in real-time. Use that detailed analysis to trigger rule-based proactive chat conversations.
  • Visitor insights and lead scoring: Sharp engagement by obtaining access to a highly insightful list of 'All' your website visitors. Prioritize them based on their lead score and close more deals faster.
  • Sell smarter. Close deals faster: Focus all your potency on selling and engaging with your prospect customers with live chat software while SalesIQ automates your website visitor engagement with intelligent triggers.
  • Measure, coach, and monitor: You can't improve what you don't measure. Receive all reports on a daily and monthly basis delivered right into your inbox. Understand how to improve your team's sales conversations. Monitor chat conversations with your customers and give them instant feedback. Coach your team to be sales superheroes.

Top 15 Free Live Chat Software

1. Tawk.to

Twak.to helps to track and monitor the visitors on your website in real-time, and watch as they navigate from one page to the other one within your site. Gain key insights into the behavior of visitors, and track their geographic location, return visits, and much more.

Features

  • Allows you to chat with your visitors using any platform — desktop or mobile device
  • Easily review your chat history and performances of your members
  • Enables customization of the chat widget to suit your company style

USP

This free live chat software allows you to give full attention to multiple visitors at the same time with automated triggers and canned shortcuts. Furthermore, using their sneak-peek functionality, you can answer your visitors’ queries even before they have finished typing.

2. MyLiveChat

Localization can be set with a simple property. With My Live Chat, you can even create your own XML files or alter the multi-language XML files to customize how text appears. One agent can manage the number of chat sessions at the same time. Each session runs in a separate room tab in the Agent Console. Agents can take the action to accept or ignore incoming chat requests by selecting the options "Accept" or "Ignore" button on the room tab.

Features

  • Visitors and agents can share images and other files within the chat window
  • Uses advanced 128-bit SSL encryption to ensure the complete safety of your chats and calls
  • Allows chatting with your visitors while on-the-go, by using your smartphones

USP

The app helps boost sales by allowing automated personalized greetings for all your visitors based on their location, URL, and more. In fact, it guarantees that it wouldn’t affect the website loading performance as they use Asynchronous Loading.

3. Ninjachat

NinjaChat by 500 apps provides all-in-one software for Live chat on the website that streamlines customer service, improves response times, engages website visitors, and provides multi-channel support such as text, voice, video, and screen sharing and you will get a lot more than just live chat, it will help you to develop your business like a Fortune 500 company. 

It can help transform the customer support experience and provide faster resolution by integrating CRM, project management software, webhooks, and more into your customer support platform will help you better manage, maintain, and keep all of your businesses up to date.

Get 37+ apps with NinjaChat at just $14.99/month.

Features:

  1. Connect your live chat with multi-channel communication channels like SMS, Facebook, WhatsApp, and others to engage your website visitors.
  2. Create a chat widget for your website in minutes and design the chat window to match your company's branding to engage with potential customers.
  3. Identify the agent actions that will assist you in better understanding your agent's performance, resulting in more client engagement and revenue for your company.
  4. Build AI chatbots for your customer service live chat platform with a simple drag-and-drop interface that requires no programming to collect leads automatically.
  5. Integrate CRM, project management software, webhooks, and more in your customer service platform to improve data flow between two software programs.

    USP:

NinjaChat enables you to engage with your audience, build stronger relationships, and nurture your leads in all channels - text, voice, video, and screen-sharing.

4. Zendesk Chat

Previously known as Zopim, Zendesk Chat offers chat analytics that helps you understand customer behavior and thus, make an effective sales decision. Furthermore, it can seamlessly integrate directly with Zendesk as well as other popular software.

Features

  • Allows you to engage customers and interact with them in real-time
  • Tracks the movement of your visitors on your website
  • Automates chat so that you are available 24/7 for your customers even if you are offline

USP

You can build the best customer experience as it allows members to engage customers over many platforms, including websites, mobile apps, and messaging apps like Facebook Messenger.

5. Purechat

Get started in 3 minutes or less with the help of Pure chat to acquire more clients and solve their queries. Personal connections are easy with dedicated Personal Chat Pages.

Spread the word about your Personal Chat Page link in your email signature, business cards, social profiles, and any scheduling pages. You can also change your background, theme colors, photos, and URL of the page to style the look to your liking. Get started in 3 minutes or less.

6. Live Zilla

Wherever you go, take your favorite Live Chat and Help Desk System with you. LiveZilla Mobile supports the following devices:

  • All modern web browsers
  • iOS (iPad, iPhone, iPod)
  • Android
  • Blackberry
  • Windows Phone 7/8
  • Windows Desktop/RT

LiveZilla is the perfect contact platform, even when you are offline. It allows visitors to use a customizable online web form. Your website visitors can leave you a message whenever they need your help or want to get in touch with you.

Features

  • Easily monitors your website visitors in real-time which directly impacts the conversion rate
  • Handles multiple chats at the same time and shares files within the organization
  • Supports multiple languages to assist visitors

USP

LiveZilla is a free live chat software that gives complete insights into website visitors on a daily, monthly, and yearly basis. In addition, it helps track visitors’ activity on your website in real-time.

7. Olark

You can brand Olark your way with flexible customization with beautiful themes, and text and choose the language. Olark is entirely in your control. You can integrate it with the software you like or you are already using. It works with the software and superpowers your CRM.

Features

  • Collects important clients’ information and provides effective support instantly
  • Allows for easy set-up and has an intuitive interface that enables smooth functioning without any interruption

USP

Olark delivers detailed reports on chat activities to track results and derive insights from them. It ultimately results in better business decisions and increased customer satisfaction.

8. Smartsupp

Available in more than 10 languages, Smartsupp is a free live chat software that offers visitors video recordings. It means that you can watch the movement of each visitor on your website to help you get a deep understanding of your customer’s behavior.

Features

  • Easily integrates with many platforms like Shopify, WordPress, and more
  • Allows you to chat with your visitors using your mobile phone
  • Offers customization of texts, position, and colors of the chat box to match the company’s identity

USP

One unique feature of Smartsupp is that it helps you boost sales by letting you automatically send personalized messages to your visitors. And you can also track the sales impact of your chat conversations with Google Analytics.

9. Hubspot Live Chat

Hubspot has been revolutionizing the inbound marketing scenarios with its amazing tools. One such tool is Hubspot Live Chat, which enables you to communicate with your visitors easily and quickly.

Features

  • Works well on both desktop and mobile browser
  • Can be customized to match your website’s look and feel
  • Allows you to save replies for frequently asked questions

USP

The biggest advantage of using Hubspot’s free live chat software is that it is deeply rooted in the Hubspot free CRM feature, which makes it a powerful combination. It will take your online marketing to a top-notch level.

10. Zoho SaleIQ

Zoho SalesIQ is an advanced tool that lets you track and engage your customers using the free live chat software. It provides real-time interaction with your visitors, which ultimately helps in conversion.

Features

  • Allows you to set up automatic triggers to initiate a real-time conversation with your customers
  • Enables personalization of the live chat widget to suit your company branding — add logos, headshots, and more

USP

One of the most competitive advantages of this tool is that it effortlessly integrates with the company’s own CRM. That means that you will be able to follow the actions of your customers and based on it create strong sales campaign.

11. Chatra

If you want to give a human touch to your visitors via live chat support, then you should consider Chatra. It allows you to communicate with your visitors in a friendlier way, which gives the feel of real people behind the bots.

Features

  • Communicate with your customers in both online and offline modes, as soon as they have any queries
  • Automatically chooses between eight languages based on visitors’ browser setting
  • Accessible on both desktop and mobile device

USP

Chatra is a free live chat software that is really easy to set up and multi-functional. You can incorporate it into any website using its embeddable widget button codes.

12. Pure Chat

Pure Chat allows you to see who is visiting your website and immediately start conversations with them. This free live chat software comes with unlimited chats and historical transcripts to get you started. You can always customize it to fit your brand style.

Features

  • Have a chat in real-time with your visitors from anywhere — be it at home or the office
  • Directly delivers the report of yesterday’s chat activity to your account, without having to log in
  • Easily manage your team using Pure Chat settings by assigning them certain tasks and privileges

USP

Pure Chat enables you to chat with your customers on the go by using your iOS and Android device.

13. Crisp Chat

Crisp Live Chat software is designed to simplify your business needs. With easy-to-set-up Crisp Chat, you can respond to your customers in real-time with the right information. Moreover, it also allows for video/audio calls to have direct contact with your customers and no external plugin is required.

Features

  • Automatically translates your responses to your customer’s language
  • Easily integrates the software with your social network apps such as Facebook Messenger
  • Can send GIFs and videos to create a personalized experience for your customers

USP

Crisp Chat enables you to send automated messages to your potential leads, which results in increased chances of conversion.

14. Netrox SC

Netrox SC is an effective free live chat software that enables businesses to instantly respond to their visitors’ queries even before they have finished typing. The integration of the software with the ticket system helps to receive as much information as possible about the visitor in little to no time.

Features

  • Produces instant dialogue with potential customers, resulting in more conversion rate
  • Enables you to view the live list of visitors on your websites so that you can immediately start a conversation
  • Ensures complete customization of the widget to fit your company branding

USP

The best thing about Netrox SC is that it comes with analytical tools, which enable you to view reports on customer satisfaction levels and track agents’ performance.

15. Tiledesk

Tiledesk is an open-source live chat software with built-in bots, which remains active 24/7. In addition, it can be accessed from any platform — web, Android, and iOS.

Features

  • Seamlessly switch between desktop and mobile phones chat box
  • Enables instant responses for your users with content from your FAQs

USP

One added advantage of using Tiledesk is that by using machine learning techniques, chatbots can find the best answer for your visitors. Thus, it lowers the human operators’ work and saves on support expenses.

Have we missed out on any software in this article? Let us know in the comment section below.

Last Updated: February 15, 2024