Tired of handling customer grievances?
Struggling enough to provide quality customer support?
If the answer to both these questions is yes, you certainly need to anchor your attention to the below mentioned solutions. We have put in a little effort to acquaint you with top free and open source help desk software.
The intersection of customer’s needs and company’s capabilities is the sweet spot that a company has to manage to gratify its customers at the best. Retention of customers has become a prime consideration for any business. It is the customers who bring in more business and satisfied customers are what every organization would covet for.
Helpdesk software succours your business manage the arduousness of customer queries at various point of times. Certain features of help desk software that may add value to your organisation:
- Immense security and scalability: As IT Help desk software is cloud-based, it protects all of your customer data which you or your potential customers might fear losing.
- Multichannel and multilingual support: It gives you the freedom to get all your analytical reports and knowledge database in the language that best supports your business. The functionality of being multichannel consequently helps your business presence on varied platforms.
- Painless customization: If you want to choose functionalities for your business, then you have an added advantage to customize the software according to your suitability.
- Freedom from traditional troubles: Help desk makes it very convenient for you to not to email for every ticketing by your consumers. Furthermore, it integrates technology with modernism to solve small troubles that your business might face.
Here are some of the best Free open source help desk software:
Spiceworks is a free IT help desk software that provides painless ticketing system to manage all your devices from a single place. It also facilitates real-time monitoring system and keeps you updated on the real-time decision-making process.
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Rich all in one Help desk software SysAid comes loaded with full-fledged ITSM system. SysAid comes with an IT benchmark capability that provides you with history chart that shows you activities of past certain days. Hence, this is one of the unique features that SysAid provides.
3. Web help desk:
Known for its best in class asset management, web help desk comes with a cloud-based and simplified help desk facility. Additionally, it is as easy and affordable for end users as it is to crack a cookie. Web help desk provides convenient as well as highly interactive user interface.
Osticket’s tagline of “make-happy-customers”, actually fulfils all the ticketing queries, retaining your customers for a longer time. It is a free open source ticketing platform. Spreading its presence in about 175 countries, Osticket has a huge customer support channel to serve the best. Furthermore, it has recently come up in the market with its latest version 1.9x providing effortless bug removal and improved efficiency.
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Freshdesk is a great help to users who prefer automated text storing and support adding features from the user’s social network. Freshdesk beautifully amalgamates all the traditional channels that one would be aware of such as email, chat, phone calls and other social media sites.
At times it becomes difficult for a naive user to customize any free help desk software according to his need. Hence, Kayako offers to its wide customer base of 30000 and plus a customizable range of help desk software which makes it easy to modify and adapt faster to the kind of requirements you have for your business. It also can be helpful in tailoring workflows with specified types or priorities.
Well known for its customer service and support, Livezilla is a modernist touch to the help desk system. Most of all, Livezilla offers multi-language support, customer owned installation, insightful statistics and reports at an affordable price.
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8. Zoho Desk:
Zoho is an integrated channel support help desk software. Therefore, it allows you to automate several tasks which are to be manually fixed in other help desk software. With Zoho, one can provide happiness rating to measure the number of satisfied customers. Therefore helping you to create customizable reports in a graphical dashboard.
In conclusion, help desk software for small businesses can be given an analogy of one for all systems. Wherein, you can integrate various functionalities together to have a detailed analysis of the customers that you satisfy. Free help desk software work as a boon to business professionals for whom customer retention is a must.