Overall Brevo Reviews

Here's an unbiased review of Brevo. Discover how Brevo users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.6/5

Based on 16 Reviews

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Feature 4.6

Feature

Out of 5

Ease of use 4.4

Ease of use

Out of 5

Value for money 4.6

Value for money

Out of 5

Customer support 4.4

Customer support

Out of 5

Likelihood to recommend 93%

Likelihood to recommend

Out of 100%

Brevo Pros and Cons

"Simple user interface, easy management of multiple contact lists and campaigns."

"Good management of contacts, good tracking system, easy-to-use templates."

"Brevos standout feature is its user-friendly email campaign builder, which simplifies the creation of visually stunning emails. With intuitive drag-and-drop functionality and a range of templates for all skill levels, it offers seamless customization."

"Ways to improve mail opening conversion can be provided. Insights and analytics in terms of templates and their scoring can be given."

"Would be appreciated if we could retain the previously used formatting better."

"Enhancing the analytics dashboard with more advanced insights and visualization tools will provide users with a more comprehensive understanding of their campaign performance, aiding in better-informed decision-making."

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Showing 16 out of 16 Reviews

Hear directly from customers who have used Brevo. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Ritwik D.

User

Used the software for : Less than 6 months (Weekly)

Company Size :11-50 employees

4.0

Jul 03, 2024

Verified via Business email.

Verified Reviewer

Easy to use email marketing tool for starters

Brevo is easy to use, with core features handled very well, allowing new users to get accustomed easily. Having no experience in email marketing, I found data importing and campaign creation to be really easy.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Brevo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Brevo?

Simple user interface, easy management of multiple contact lists and campaigns.

What do you dislike about Brevo?

Ways to improve mail opening conversion can be provided. Insights and analytics in terms of templates and their scoring can be given.

What features is Brevo currently missing?

none

Shreya L.

Medical and scientific writer

Used the software for : Less than 6 months (Weekly)

Company Size :51-200 employees

5.0

Jan 24, 2024

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

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Review Source: Organic

An absolutely wonderful and user friendly app

I have been using Brevo for sending emails, and it has been efficient in streamlining my communication with clients and team. Its user-friendly interface and effortless campaign management make it an amazing tool.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Brevo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Brevo?

Good management of contacts, good tracking system, easy-to-use templates.

What do you dislike about Brevo?

Would be appreciated if we could retain the previously used formatting better.

What other products like Brevo have you used or evaluated?

None so far

Sahana B.

Digital Marketing Executive

Used the software for : Less than 6 months (Weekly)

Company Size :11-50 employees

5.0

Jan 17, 2024

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

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Review Source: Organic

Best User-friendly Email Marketing tool

As a seasoned digital marketer, I am always on the lookout for tools that can streamline and enhance my email marketing efforts. Recently, I had the opportunity to explore Brevo, and I must say it has truly impressed me with its comprehensive features and user-friendly interface.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Brevo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Brevo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Brevo?

Brevos standout feature is its user-friendly email campaign builder, which simplifies the creation of visually stunning emails. With intuitive drag-and-drop functionality and a range of templates for all skill levels, it offers seamless customization.

What do you dislike about Brevo?

Enhancing the analytics dashboard with more advanced insights and visualization tools will provide users with a more comprehensive understanding of their campaign performance, aiding in better-informed decision-making.

What features is Brevo currently missing?

Mailbluster

What other products like Brevo have you used or evaluated?

Nothing to mention as of now.

Jahnavi T.

Digital marketing executive

Used the software for : 1-2 years (Daily)

Company Size :11-50 employees

5.0

Jan 03, 2024

Verified via Business email.

Verified Reviewer

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Verified User

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Review Source: Organic

User friendly

Bravo is undeniably one of the best email marketing tools I've encountered. Its user-friendly interface makes it exceptionally easy to navigate, streamlining the entire email campaign process. The intuitive features and seamless functionality make it a standout choice for anyone seeking an efficient and accessible email marketing solution.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Brevo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Brevo?

Streamlined processes from content creation to tracking enhance overall campaign efficiency. A user-friendly interface and analytics offer real-time data insights, empowering marketers to refine strategies based on performance.

What do you dislike about Brevo?

AI option could be better and the onboarding system on this application is troublesome.

What features is Brevo currently missing?

Nothing to mention as of now

What other products like Brevo have you used or evaluated?

Mailchimp

DigitalMarketerBikash

Online marketing

Used the software for : 6-12 months (Weekly)

Company Size :51-200 employees

5.0

Nov 01, 2023

Verified via Business email.

Verified Reviewer

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Review Source: Organic

The software is the best quality

I think Brevo is of the best quality, and I have been using it for a long time. It is really very good. I suggest everyone use this product for a better experience.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Brevo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Brevo?

Brevo is the best product as per my experience with Brevo, and everyone should use it.

What do you dislike about Brevo?

All features are good, and all the parts are also good as per my experience.

What features is Brevo currently missing?

No

What other products like Brevo have you used or evaluated?

No other

Mudassir J.

manager

Used the software for : 1-2 years (Daily)

Company Size :11-50 employees

5.0

May 08, 2023

Verified via Business email.

Verified Reviewer

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Review Source: Organic

SendinBlue

Moving to Sendinblue has been our best marketing choice in the past two years. Our delivery rates have improved, retention has gone up, and we've averaged a relaxed pace of 58%, compared to 36% when using our previous platform (Mailchimp). We've needed to contact support on a few occasions for advice. The support function at Sendinblue has been excellent. Responses are quick, and they go above and beyond to help you. This is unlike 'other' platforms where you wait up to 72 hours just for an initial response, which really hinders marketing. We recommend Sendinblue to any and all organizations, regardless of size, who need an intuitive marketing platform that does everything you need it to with a support team that is always there to help you.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Brevo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Brevo?

The Dashboard is great, giving a total outline of all your mission measurements as well as single-line interactive top line details of your singular missions. Making a mission couldnt be easier, with exceptionally simple snap-and-drag modules to construct your mission precisely the way that you need it. Whenever you have sent your mission, with either a send now or a planned time/date send, the reporting is superb. The standard details are incorporated, for instance, total sends, successful sends, opens, click-throughs, soft/hard bounces, click-throughs, and so on. Yet, the addition of measurements, for example, average time to open, average time to click, total and unique clicks, plus a timeline, gives you all that you would want to see. The reporting for us is perhaps one of the strongest features. Automation is an incredible addition, where workflows can be created that trigger actions, for example, send email or SMS based on conditions or events - Sendinblue even includes an SMS engine to engage with clients much more.

What do you dislike about Brevo?

I found the onboarding system on this application to be troublesome, particularly with regards to information transfer. Steep learning curve on some of the features like configuring a dedicated IP or sending targeted messages. Also, if you need more features, they are only available in the premium and enterprise plans where you have to pay for them.

What features is Brevo currently missing?

Having sent numerous campaigns, trying different formats and schedules, we are yet to find anything we don't like or think that could be improved

What other products like Brevo have you used or evaluated?

nothing

saipureddy c.

Free

Used the software for : 2+ years (Daily)

Company Size :51-200 employees

5.0

May 02, 2023

Verified via Business email.

Verified Reviewer

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Review Source: Organic

Phenomenal decision for light use email advertising

I was extremely pleased with my use of Sendinblue because of their outstanding, personable, and professional customer service. We use email marketing, but not frequently enough to justify paying a high subscription fee, so its low cost made it an excellent choice for our business. Sendinblue is not difficult to utilize. Since we do not have a dedicated marketing team, it is essential that my team and I can quickly and effectively use the software to achieve results. Sendinblue is the best low-cost software I've used in this category; my experience was excellent. The only drawback is that the services offered may disappoint large businesses or those who use this service frequently or heavily.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Brevo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Brevo?

Sendinblue is reasonably priced and simple to use. I had the option to set up Sendinblue easily. Its ideal and simple for businesses that dont use email marketing often. It offers email automation, email templates with drag-and-drop, and web-based learning tools to assist you with taking advantage of Sendinblue. We can enhance our email marketing with helpful insights and in-depth analytics. Another incredible tool is contact management. Overall, Sendinblue has everything our company needs.

What do you dislike about Brevo?

I found the onboarding system on this application to be troublesome, particularly with regard to information moves. There is a steep expectation to learn and adapt to some of the elements, like designing a dedicated IP or sending targeted messages. Additionally, if you want more features, you must pay for the premium and enterprise plans to get them.

What features is Brevo currently missing?

No

????? 1.

police

Used the software for : Free trial (Daily)

Company Size :1-10 employees

5.0

Oct 16, 2022

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Top Positive Review

Had experience with SendinBlue. Everything is excellent except when you have to add the list of recipients, as it is done after designing your email, which is not ideal. Additionally, I faced one problem, and the Support Team helped me within a few hours; thanks!

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Brevo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Brevo?

Its cool.

What do you dislike about Brevo?

The text is grammatically correct as is. No changes are needed.

What features is Brevo currently missing?

No missing features

What other products like Brevo have you used or evaluated?

It is the best software

How Brevo is better/different from its competitors?

There is no competition for him

Safeer

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Apr 06, 2022

Verified via Business email.

Verified Reviewer

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Review Source: Organic

User Friendly Mailing Tool

I have tried many email marketing tools, but Sendinblue is very simple to use and covers all the custom editing, list creation, and many other features we expected.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Brevo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Brevo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Brevo?

Adding audience detail & the dashboard, I like these both things the most.

What do you dislike about Brevo?

The verification should be prompt, taking a little more time to verify.

Do you think Brevo delivers value for the money spent?

Yes

Are you satisfied with Brevo features?

Yes

Did implimentation of Brevo was easy?

Yes

What features is Brevo currently missing?

Almost covered all

Raul

Used the software for : Less than 6 months

Company Size :11-50 employee

1.0

Feb 28, 2022

Verified via Business email.

Verified Reviewer

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Review Source: Organic

Worst service

Blocking genuine campaigns in the name of excessive compliance. Never again.

Feature 1

Feature

Out of 5

Ease of use 1

Ease of use

Out of 5

Value for money 1

Value for money

Out of 5

Customer support 1

Customer support

Out of 5

Brevo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Brevo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

Do you think Brevo delivers value for the money spent?

No

Are you satisfied with Brevo features?

No

Did implimentation of Brevo was easy?

No

hend

Used the software for : 2+ years

Company Size :51-200 employee

4.0

May 29, 2021

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

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Review Source: Organic

sendinblue

Sendinblue is one of the best sites that helps beginners in the field of marketing start their own business in simple ways, and it truly deserves its value.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Brevo IOS App Experience

1 2 3 4 5 6 7 8 9 10

Brevo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Brevo?

There is a nice email design tool, advanced features such as A/B testing, and good contact management.

What do you dislike about Brevo?

Customer service and features

Do you think Brevo delivers value for the money spent?

Yes

Are you satisfied with Brevo features?

Yes

Did implimentation of Brevo was easy?

Not Sure

What features is Brevo currently missing?

no

What other products like Brevo have you used or evaluated?

nothing

How Brevo is better/different from its competitors?

nothing

Rajesh K.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

May 03, 2021

Verified via Business email.

Verified Reviewer

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Review Source: Organic

Best for small startup business

Very useful for small business startups; we can easily grow together. Here, we can easily customize our daily needs in one place, like email, SMS, and chat for customers.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Brevo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Brevo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Brevo?

Simple, one solution.

What do you dislike about Brevo?

Simple. One solution.

Do you think Brevo delivers value for the money spent?

Yes

Are you satisfied with Brevo features?

Yes

Did implimentation of Brevo was easy?

Yes

What features is Brevo currently missing?

N/A

Giru

Used the software for : Free trial

Company Size :1-10 employees

5.0

Jun 03, 2020

Verified via Business email.

Verified Reviewer

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Review Source: Organic

Good automation tool

It is easy to understand for beginners. It has amazing features like landing page creation, bulk SMS marketing, and email drip setup. Their customer support team is very prompt and helpful. It provides many automation features at a very reasonable rate.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Brevo?

Easy to understand and use.

What do you dislike about Brevo?

Easy to understand and use.

Giri

Used the software for : 2+ years

Company Size :51-200 employee

5.0

May 26, 2020

Verified via Business email.

Verified Reviewer

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Review Source: Organic

Brevo has truly streamlined our workflow! The user-friendly interface and robust features make project management a breeze. It's like having an extra team member who never misses a beat. Highly recommend!

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Mathivanan

SYSTEM ADMINISTRATOR

Used the software for : Free trial

Company Size :51-200 employees

5.0

May 20, 2020

Verified via Business email.

Verified Reviewer

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Review Source: Organic

Best Convenient Apps for Email Marketing

Overall, this software is very attractive and user-friendly, allowing anyone to quickly adapt to it. The campaign template feature is minimal in the free version. The daily email send count can be carried over to the next day. If this feature is implemented, more people will start using this app.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Brevo?

The design part is very easy to operate and manage.

What do you dislike about Brevo?

Contact review taking too long to verify

Lillie

Marketing Manager

Used the software for : More than 1 year

Company Size :11-50 employees

5.0

Jul 25, 2019

Verified via Business email.

Verified Reviewer

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Review Source: Organic

First email blast program that I really like.

Great customer service (they'll do all they can to help you out), the platform has all the tools you need, and they beat the competition with their affordable pricing. Highly recommended.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Brevo?

I recently transferred from Mailchimp, which I used for quite some time. Ive found the Sendinblue service to be excellent. It has all the features I require, and its easy to use.

What do you dislike about Brevo?

I recently transferred from Mailchimp, which I used for quite some time. Ive found the Sendinblue service to be excellent. It has all the features I require, and its easy to use.