C-Zentrix Contact Center
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What is C-Zentrix Contact Center?
C-Zentrix is an end-to-end Customer Engagement solution wherein our call center solution is complemented by our CRMs (Ticketing CRM & Lead Management System) to give a 360° customer engagement experience. We are recognized by Gartner, the world’s leading IT research and advisory company, as one of the leading products in Contact Center Infrastructure across the globe.
C-Zentrix Contact Center Starting Price
Our Awards and Recognition
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Key Features of C-Zentrix Contact Center
Here are the powerful features that make C-Zentrix Contact Center stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Automatic Call Distribution (acd)
- Interactive Voice Response (ivr)
- Predictive Dialer
- Call Recording
- Real Time Analytics
- CRM Integration
- Omnichannel Support
- Skill Based Routing
- Call Monitoring
- Call Scripting
- Workforce Management
- Quality Management
- Voice Logging
- Call Back Scheduling
- Customizable Dashboards
- Multi Level Ivr
- Agent Performance Reports
- Call Whispering
- Call Barging
- Text To Speech
C-Zentrix Contact Center Screenshots
C-Zentrix Contact Center Specifications
Get a closer look at the technical specifications and system requirements for C-Zentrix Contact Center. Find out if it's compatible with your operating system and other software.
C-Zentrix Contact Center Comparisons
Compare C-Zentrix Contact Center with other similar options available in Call Center Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Overall C-Zentrix Contact Center Reviews
Thinking about using C-Zentrix Contact Center? Check out verified user reviews & ratings based on C-Zentrix Contact Center's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
C-Zentrix Contact Center Pros and Cons Based on Customer Reviews
"C-Zentrix offers a user-friendly interface that simplifies call management and reporting, making it easy for staff to navigate."
"The software provides comprehensive reporting features, including missed call and call summary reports, which are invaluable for analyzing customer interactions."
"The software is essential for customer retention, helping businesses maintain strong relationships with their clients."
"Signal errors can occur occasionally, which might disrupt call center operations."
"Users may experience a learning curve, as a few days of training are needed to fully utilize the dashboard's reporting features."
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Verified Reviewer
Verified User
Review Source: Organic
Incentivized Review
Essential software for Call Centers. When you search on Google, it is the most widely used software in the Customer Care industry. Call assigning, call management, automatic forwarding, IVR, call duration, and customizable entries are all managed through a simple interface. Staff usage, total call logs, on-time pick details, and much more can be assessed by a single software. Missed call reports and call summary reports are the most useful for understanding the customer hit rate. It can also be used offline. This software can manage a call center and provide a variety of detailed, minute-by-minute reports, helping management analyze feedback. Czentrix allows employees to gather extensive information and provide 360-degree reports. Its simple interface can turn any PC into a communication device, and the dashboard helps in managing and organizing received calls.
What do you like best about C-Zentrix Contact Center?
For a company that deals daily with a number of customers, or relies on the customers, customer retention is a must. This simple software does just that.
What do you dislike about C-Zentrix Contact Center?
Leased line of telephone is needed. Need a few days of training to get the reports from the dashboard. Many times, a signal error is detected.
Verified Reviewer
Review Source: Organic
Capillary will change multiple departments within any company that implements it. I'm able to keep up with my daily follow-up and engage with my customers efficiently. Capillary is great for easy reply emails and custom templates. Once the client emails back, it gets stored with the client details so that other departments in the organization can read it. Tabs make it easy to manage multiple customers at once. Capillary is a comprehensive solution that provides a 360-degree view of the customer experience. There is no guessing or training needed to help the user do what they are expected to do.
What do you like best about C-Zentrix Contact Center?
Reliable. One-stop solution. Easy on the pocket.
Verified Reviewer
Review Source: Organic
It is highly scalable software that grows with us as we grow. They are a leading brand working with top industries, which makes their customer support system quite knowledgeable. They have provided us with the best solutions to suit our needs.
What do you like best about C-Zentrix Contact Center?
No doubt it was awarded the product of the year in 2014.
Verified Reviewer
Review Source: Organic
One day, I was looking for call center software on Google, and I came across this software. This software has all the features that are essential for a call center. It has a very good interface and is awesome.
Alternatives of C-Zentrix Contact Center
Explore alternative software options that can fulfill similar requirements as C-Zentrix Contact Center. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
C-Zentrix Contact Center FAQs
What are the top 5 features for C-Zentrix Contact Center?
The top 5 features for C-Zentrix Contact Center are:
- CRM integration
- Call Center
- Call Routing
- Call Recording
- Call Management
What type of customer support is available from C-Zentrix Contact Center?
The available support which C-Zentrix Contact Center provides is:
- Phone
- Live support
Where is the headquarters/company of C-Zentrix Contact Center located?
The headquarters/company of C-Zentrix Contact Center is located at Gurgaon.
What platforms does C-Zentrix Contact Center support?
C-Zentrix Contact Center supports a variety of platforms including Android.
What types of businesses does C-Zentrix Contact Center serve?
C-Zentrix Contact Center serves a wide range of businesses, including but not limited to Startups, SMBs & Enterprises.
How is C-Zentrix Contact Center commonly used?
C-Zentrix Contact Center is commonly used for various purposes, such as Call Masking, Video Chat and more.
Who are the primary competitors of C-Zentrix Contact Center?
The three major competitors of C-Zentrix Contact Center are MyOperator, Exotel and Knowlarity. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
