C-Zentrix Contact Center
What is C-Zentrix Contact Center?
C-Zentrix is an end to end Customer Engagement solution wherein our call center solution is complimented with our CRMs (Ticketing CRM & Lead Management System) to give a 360° customer engagement experience. We are recognized by Gartner, world’s leading IT research and advisory company as one of the leading products in Contact Center Infrastructure across the globe.
C-Zentrix Contact Center Starting Price
Our Awards and Recognition
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C-Zentrix Contact Center Screenshots
Key Features of C-Zentrix Contact Center
Here are the powerful features that make C-Zentrix Contact Center stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Action Management
- Activity Tracking
- Agency Management
- Alerts / Escalation
- Analytics
- Application Integration
- Applications Management
- Appointment Management
- Archiving
- Assessments
- Audio / Video Conferencing
- Audit Management
- Auto Dealer
- Auto Dialer
- Auto-Dialing
- Automated Notices
- Call analytics and insights
- Call analytics and reporting
- Call Barging
- Call Blocking and Blacklisting
- Call Disposition and Call Outcome Tracking
- Call Encryption and Security
- Call Filtering and Screening
- Call Masking API and Integration Capabilities
- Call Masking for International Calls
- Call Masking for Outbound and Inbound Calls
- Call Masking for Toll-Free and Local Numbers
- Call Masking Policies and Rules
- Call Metrics and KPI Tracking
- Call Monitoring and Quality Assurance
- Call Recording
- Call Recording Storage and Retrieval
- Background Blur
- Breakout Rooms
- Call analytics and reporting
- Call Controls (mute
- hang up
- etc.)
- Call Recording
- Call Scheduling and Calendar Integration
- Call Transcription
- Call Waiting and Call Transfer
- Chat Messaging
- Cross-Platform Compatibility (desktop
- mobile
- web)
- Custom Branding and Logo
- Echo and Noise Cancellation
C-Zentrix Contact Center Specifications
Get a closer look at the technical specifications and system requirements for C-Zentrix Contact Center. Find out if it's compatible with your operating system and other software.
C-Zentrix Contact Center Comparisons
Compare C-Zentrix Contact Center with other similar options available in Call Center Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Overall C-Zentrix Contact Center Reviews
Thinking about using C-Zentrix Contact Center? Check out verified user reviews & ratings based on C-Zentrix Contact Center's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
C-Zentrix Contact Center Pros and Cons
"For a company who deals daily with number of Customers, or rely on the customers, Customer retention is must. This simple software just do the same."
"Reliable One stop solution Easy on pocket"
"No doubt why it was awarded the "product of the year in 2014"."
"Leased line of telephone is needed. need few days training to get the Reports from dashboard. Many times signal error is detected."
4 C-Zentrix Contact Center Reviews
Hear directly from customers who have used C-Zentrix Contact Center. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
AnupamaS.
Regional Head
Used the software for : More than 1 year
Company Size :201-500 employees
Best Call Center Management Software
Must software for Call Center. When you find on google, it is the top most usage software in Customer Care industry. Call assigning, Call management, Automatic Forwarding, IVR, Call duration, and customizable entries will be made by the simple interface. Staff usage, total call log, on-time, pick details and many more can be assessed by single software. Missed call Report, and Call summary report is the most useful report for understanding the customer hit rate. Can be used offline as well. It can manage a call center and provide variety of details, minute to minute wise and helps the management to analyze the feedback. Czentrix simply put the employees on the software to gather as much as information and provide 360 degree reports. Its simple interface can make any PC into a communication device and dashboard helps in managing and arranging calls received.
What do you like best about C-Zentrix Contact Center?
For a company who deals daily with number of Customers, or rely on the customers, Customer retention is must. This simple software just do the same.
What do you dislike about C-Zentrix Contact Center?
Leased line of telephone is needed. need few days training to get the Reports from dashboard. Many times signal error is detected.
Milan
Used the software for : Free trial
Company Size :51-200 employees
Customer Champ
Capillary will change multiple departments within any company that implements. I'm able to keep up with my daily follow-up and to engage with my customers efficiently. Capillary is great for easy reply emails and custom templates. Once the client emails back it gets stored with the client details so that the other departments in the organization can read it. Tabs make it easy to manage multiple customers at once. Capillary is comprehensive solution provides a 360 degrees view of the customer experience There is no guessing or training needed to help the user to do what they are expected to do.
What do you like best about C-Zentrix Contact Center?
Reliable One stop solution Easy on pocket
Kalilur
Used the software for : Free trial
Company Size :11-50 employees
It has definelty given us an 360 customer engagement experience. We are thankfull to this software.
It is a highly scalable software and it grows with us as we grow. They are a leading brand working with top industries. This makes their customer support system quite knowledgeable. they have provided us with the best that would suit our needs.
What do you like best about C-Zentrix Contact Center?
No doubt why it was awarded the "product of the year in 2014".
VideeshR.
CEO
Used the software for : 2+ years
Company Size :51-200 employee
Verified By : 
The software is an awsome
One day I am looking for call center software in google here i got to know about this software. This software their all are all the things that mainly needed to call center. Very good interface and awesome.
Alternatives of C-Zentrix Contact Center
Explore alternative software options that can fulfill similar requirements as C-Zentrix Contact Center. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
C-Zentrix Contact Center FAQs
What are the top 5 features for C-Zentrix Contact Center?
The top 5 features for C-Zentrix Contact Center are:
- CRM integration
- Call Center
- Call Routing
- Call Recording
- Call Management
What type of customer support is available from C-Zentrix Contact Center?
The available support which C-Zentrix Contact Center provides is:
- Phone
- Live support
Where is the headquarters/company of C-Zentrix Contact Center located?
The headquarters/company of C-Zentrix Contact Center is located at Gurgaon.
