Top Workforce Optimization Software for Call Centers

CallHippo star star star star star_half 4.8 (15)

The Virtual Phone System for Super Efficient Teams
CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & sales engagement to the next level.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Business CRM star star star star star 5 (1)

A product of great depth and versatility.
H-Office CRM is leading provider of customer relationship management (CRM), SFA (sales force automation) and SRM (Support/Service request management) for midcap companies. Our continuous focus is to make application easy to use, smaller learning curve and being cost effective at same time.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Nextiva star star star star star 5 (1)

Software BY Nextiva
Nextiva is instantly access enterprise grade call center solutions and quickly scale to respond to fluctuations in call volume without changing your infrastructure settings.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Ameyo star_border star_border star_border star_border star_border

Call Center software
Contact center software from Ameyo helps improve first call resolution numbers and reduces agent idle time drastically thereby boosting overall productivity.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

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Talkdesk star_border star_border star_border star_border star_border

Software BY Talkdesk
Talkdesk is a leading cloud based call center software in the world. Which Create the call center your customers and agents deserve. It reduce average handle time and increase agent efficiency with automated workflows.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Calibre star_border star_border star_border star_border star_border

Software BY HigherGround
Calibre is the best contact center recording solution that transforms captured interactions and associated metadata into intelligence, enabling decisions with certainty. It improve customer satisfaction and reduce costs which ultimately increases revenue.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Aavaz star_border star_border star_border star_border star_border

An Inbound, Outbound& Blended Call Center Platform
Aavaz Call Center software offers an affordable inbound, outbound and blended call center platform designed to be scalable. It includes a variety of functionality tailored to the individual requirements of marketing, sales and customer support departments.
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Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Click2Coach star_border star_border star_border star_border star_border

Software BY Envision
Click2Coach is Workforce Optimization for the Contact Center Transform Agent Interactions Capture Data from Multiple Channels Gain Valuable Insight Into Your CustomersReliable, Secure and Flexible for any Environment.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

ShoreTel star_border star_border star_border star_border star_border

Software BY ShoreTel
It have a call center that operates globally 24/7/365. It Connect Contact Center is your choice with IP telephony, multi modal communications tools. It connect contact center is designed to deliver a rapid return on investment
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Avaya star_border star_border star_border star_border star_border

Software BY Avaya Inc
Avaya build a better customer experience by Improving Contact Center Operations. It streamline contact center operations and increase agent productivity.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Genesys star_border star_border star_border star_border star_border

Software BY Genesys
Through scalable and flexible contact center virtualization genesys create a great customer experience. With Genesys it creating a powerful, virtualized customer engagement environment to route any customer interaction across your departments.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

InContact Call Center star_border star_border star_border star_border star_border

Software BY inContact
inContact is cloud contact center software which helps you connect with your customers on their terms and across all channels in their including inbound and outbound voice, voicemail, email, chat, social media, SMS, IVR, voice portal, self-service and more. 
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Ice Campaign star_border star_border star_border star_border star_border

Software BY ComputerTalk Technology
ice is a contact center productivity suite It's compose of modules that work together to provide a seamless communication experience. It providing excellent customer service is being able to address customer concerns quickly and effectively.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

KnoahSoft Harmony Suite star_border star_border star_border star_border star_border

Software BY KnoahSoft
KnoahSoft Harmony suite Optimization Software which helps IP based, TDM and hybrid contact centers. It improve customer satisfaction and increase operational effectiveness. 
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

TelStrat star_border star_border star_border star_border star_border

Software BY TelStrat International Ltd
TelStrat offers the configurable Engage Suite of call center optimization software with workforce management capability. It is a leading provider of call recording, quality, analytics and workforce management solutions.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)