Best Call Center Software

Best call center software providers in India are CallHippo, Freshcaller, Knowlarity, Zendesk Talk, and SquadStack. Such call center solutions help to streamline customer interactions, improve efficiency, and enhance service quality.

What is Call Center Software?

Call center software is a tool that enables businesses to manage and streamline inbound and outbound communications. It enhances productivity, improves customer service management, and streamlines calling operations.

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Researched and Written by Jainy Patel
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Reviewed and Edited by Supriya Bajaj
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Most Popular Call Center Software

This listing showcases software based on user recommendations and popularity. It also highlights products from our valued client partnerships.

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

List of 20 Best Call Center Software

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Category Champions | 2025

Product Description

This information is provided by vendor.

CallHippo is recognized as the ultimate VoIP-based virtual phone system, designed to effortlessly elevate your business productivity and enhance sales engagement to unprecedented levels. Read More About CallHippo

CallHippo Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • On Hold Music
  • Call Scripting
  • Custom Caller Id
  • Call Whispering
  • Power Dialer
  • Call Queuing
  • Call Transfer
  • Call Barging
  • View all Features

Basic

$ 0

For 10 Days

Bronze

$ 25

Per Month

Professional

$ 40

Per Month

Ultimate

$ 55

Per Month

4.8
out of 5 (72 Reviews)
Features
4.7
Ease of Use
4.8
Value for Money
4.7
Customer Support
4.8
Shivam Thanki
Sr. QA Engineer

The call quality is consistently clear with minimal lag, even during high-volume periods. The user interface is intuitive, making it easy for our team to set up and manage calls. We also appreciate the range of features, such as call forwarding and voicemail-to-email, which have greatly improved our productivity. Customer support is responsive and helpful, ensuring any issues are quickly resolved. Overall, it’s a reliable and cost-effective solution for business communication.

Read all 72 Reviews

CallHippo Features and Usability-Based User Satisfaction Score

Rating Score 9.6

Rating Score

Out of 10

Review Score 10.0

Review Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 9.4

Social Score

Out of 10

Visitor Score 8.0

Visitor Score

Out of 10

Emergents | 2025

Product Description

VoiceSpin is a customer engagement platform that enhances business communication with advanced VoIP and call center solutions. It provides tools for seamless inbound and outbound calling, CRM integrations, and AI-driven features like speech analytics and automated workflows. Read More About VoiceSpin

VoiceSpin Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Outbound Dialing
  • Customizable Reporting
  • Call Conferencing
  • Call Transfer
  • Skill Based Routing
  • Call Whispering
  • Multi Channel Support
  • Call Recording
  • View all Features

Basic

$ 40

Per User

Advanced

$ 85

Per User

VoiceSpin Features and Usability-Based User Satisfaction Score

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Visitor Score 2.0

Visitor Score

Out of 10

Category Champions | 2025

Product Description

This information is provided by vendor.

CloudTalk is a call center solution used by more than 2,500 companies. The software is known for its superior call quality. It also comes with effective sales and customer support tools for better profitability. Read More About CloudTalk

CloudTalk Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Real Time Dashboard
  • Number Porting
  • Voicemail
  • Call Transfer
  • Automatic Call Distribution (acd)
  • Call Queuing
  • International Numbers
  • Call Routing
  • View all Features

Starter

$ 25

User/Month/Billed Annually

Essential

$ 30

User/Month/Billed Annually

Expert

$ 50

User/Month/Billed Annually

4.8
out of 5 (46 Reviews)
Features
4.8
Ease of Use
4.8
Value for Money
4.8
Customer Support
4.7
Ushmita Sharma
BDM (Business Development Manager)

I have been using clodtalk for more than a year now, and I must say this is one of the best cloud-based calling software I have ever used. So easy to use, easy to integrate, the auto dialer is awesome, the auto record option is great, and most importantly, the transcription options are the best. Highly recommend to everyone!

Read all 46 Reviews

CloudTalk Features and Usability-Based User Satisfaction Score

Rating Score 9.6

Rating Score

Out of 10

Review Score 10.0

Review Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 9.5

Social Score

Out of 10

Visitor Score 8.0

Visitor Score

Out of 10

CallHippo - Ai Voice Agents

Emergents | 2025

AI Driven Call Center Software Solution

Product Description

This information is provided by vendor.

JustCall is a customer communication platform powered by AI. It enables instant connections with customers through Voice, SMS, and WhatsApp. With JustCall, you can streamline workflows and provide coaching to your teams, all through a unified interface. Read More About JustCall

JustCall Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Live Call Dashboard
  • Call Routing
  • Click To Call
  • Ivr System
  • Call Disposition
  • Call Notes
  • Call Analytics
  • Call Tags
  • View all Features

Team

$ 29

User/Month, Billed Annually

Pro

$ 49

User/Month, Billed Annually

Pro Plus

$ 89

User/Month, Billed Annually

Business

$ 0

Let's Talk

JustCall Features and Usability-Based User Satisfaction Score

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Visitor Score 4.0

Visitor Score

Out of 10

Category Champions | 2025

Product Description

This information is provided by vendor.

KrispCall is an AI-powered phone app for modern businesses that integrates with CRM to enhance global operations. With Power Dialer, Call Coaching,& Bulk SMS, it streamlines workflows and drives growth. Get 100+ countries' numbers and reach your clients abroad easily! Read More About KrispCall

KrispCall Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Routing
  • Call Conferencing
  • Call Recording
  • Call Queuing
  • Auto Dialer
  • Call Transfer
  • Call Barging
  • Call Forwarding
  • View all Features

Essential

$ 15

User/Month

Standard

$ 40

User/Month

5.0
out of 5 (8 Reviews)
Features
4.5
Ease of Use
5.0
Value for Money
4.9
Customer Support
5.0
Mason Williams
Sales Manager

KrispCall is a good choice for SMBs as they care about you and your business. Plus, the features are exactly according to small business needs, and the option to get multiple numbers in one single workspace is great.

Read all 8 Reviews

KrispCall Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

Review Score 2.0

Review Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 9.3

Social Score

Out of 10

Visitor Score 8.0

Visitor Score

Out of 10

Contenders | 2025

Call center telephone system for businesses

Product Description

This information is provided by vendor.

Connect with your team anytime, let your business do the talking, make video calls without any interruptions, and pass on the messages without any delay using the cloud telephony software Dialpad. Read More About Dialpad

Dialpad Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Monitoring
  • Call Barging
  • Call Recording
  • Call Conferencing
  • Omnichannel Support
  • Voice Intelligence
  • Call Routing
  • Call Whispering
  • View all Features

Ai Voice

$ 15

Per Month

Ai Meetings

$ 15

Per Month

Ai Contact Center

$ 80

Per Month

Ai Sales

$ 60

Per Month

4.4
out of 5 (7 Reviews)
Features
4.7
Ease of Use
4.3
Value for Money
4.0
Customer Support
4.4
Alfonso A Larriva
Managing Member

Dialpad is the best of the lower-cost voice, TXT, and call recording options. It has many higher-end features and integrations that create value.

Read all 7 Reviews

Dialpad Features and Usability-Based User Satisfaction Score

Rating Score 8.8

Rating Score

Out of 10

Review Score 2.0

Review Score

Out of 10

Freshness Score 6.5

Freshness Score

Out of 10

Social Score 9.2

Social Score

Out of 10

Visitor Score 8.0

Visitor Score

Out of 10

Software by Aircall

Product Description

This information is provided by vendor.

Aircall is the best, simple, and new generation cloud-based call center software. It provides toll-free numbers from any area or country and easily crafts greeting and out-of-office messages. It has the ability to route calls according to CLID/ANI, DNIS, and ISDN calling numbers.  Read More About Aircall

Aircall Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Barging
  • Warm Transfer
  • Call Queuing
  • Click To Dial
  • Ivr
  • Call Whispering
  • Call Blocking
  • Call Routing
  • View all Features

Premium

$ 30

User/Month/Billed Annually

Get Offer

Enterprise

$ 50

User/Month/Billed Annually

Get Offer

Product Description

Cisco Webex Contact Center is revolutionizing customer interactions with its cutting-edge AI technology, seamless integration, and robust security features, transforming the industry by automating customer journeys and delivering personalized, intelligent experiences across all communication channels. Read More About Cisco Webex Contact Center

Cisco Webex Contact Center Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Interactive Voice Response (ivr)
  • Quality Management
  • Customizable Dashboards
  • Agent Desktop
  • CRM Integration
  • Call Scripting
  • Call Recording
  • Outbound Dialing
  • View all Features

Category Champions | 2025

Product Description

This information is provided by vendor.

Exotel, a premier Context-Aware Customer Engagement Platform, brings together CCaaS (Cloud Contact Center), CPaaS (Communication Suite), and Conversational AI, enabling businesses to streamline customer conversations into cohesive journeys. Read More About Exotel

Exotel Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Voicemail
  • Call Recording
  • Call Analytics
  • Customizable Greetings
  • Call Forwarding
  • Call Routing
  • Number Masking
  • Call Masking
  • View all Features

Dabbler

$ 139

Per 3 Months

Get Offer

Believer

$ 278

Per 12 Months

Get Offer

Influencer

$ 687

Per 12 Months

Get Offer
4.4
out of 5 (7 Reviews)
Features
4.3
Ease of Use
4.4
Value for Money
4.4
Customer Support
4.4
Aman Kumar
SENIOR ADMINISTRATIVE ASSISTANT

Ameyo is MAJESTICALLY amazing. I love this. I am using Ameyo for admission purposes. What I love about Ameyo is that our work never stops, even when the whole country is shut down during the pandemic. We were still working from home, and admissions were ongoing at that time. The voice quality is amazing, it has brilliant features, and it is much more comfortable. The disposition option is fantastic; when the applicant cuts the call, we can make remarks on the call.

Read all 7 Reviews

Exotel Features and Usability-Based User Satisfaction Score

Rating Score 8.8

Rating Score

Out of 10

Review Score 2.0

Review Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 9.3

Social Score

Out of 10

Visitor Score 8.0

Visitor Score

Out of 10

Software by Five9

Product Description

Five9 is a leading provider of cloud contact center software. It is driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Read More About Five9

Five9 Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Outbound Campaign Management
  • Call Recording
  • Predictive Dialer
  • Quality Management
  • Customer Surveys
  • Skill Based Routing
  • CRM Integration
  • Call Queuing
  • View all Features
5.0
out of 5 (1 Review)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Allison Papasin
Sales Support

Very convenient and user-friendly. It allows you to input your notes and set up tasks. As long as you have internet access, you can log in to Five9 anytime, anywhere. Very reliable and empowering for the agent using it.

Read Review

Software by Genesys

Product Description

Genesys Cloud is a fully featured call center software designed to serve enterprises, SMEs, and startups. Genesys Cloud provides end-to-end solutions designed for web apps and Android. This online call center system offers blended call center, call logging, call recording, call routing, call scripting, campaign... Read More About Genesys Cloud

Genesys Cloud Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Ivr (interactive Voice Response)
  • Predictive Dialer
  • Reporting And Analytics
  • Social Media Integration
  • Agent Scripting
  • Chat And Messaging
  • Acd (automatic Call Distribution)
  • Performance Management
  • View all Features

Cloud Communication & Collaboration Solution

Product Description

This information is provided by vendor.

KloudTalk is a cloud phone system for businesses that want to make their internal and external communication seamless. With KloudTalk, you need not buy expensive hardware such as PBX, answering machines, etc., or do complex setups as your entire system is on the cloud. Read More About KloudTalk

KloudTalk Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Blocking
  • Call Analytics
  • Fax To Email
  • Voicemail
  • Custom Greetings
  • Call Conferencing
  • Call Queuing
  • Call Screening
  • View all Features

PRO

$ 20

User/Month

Get Offer

Stay Connected With Best Call Center Software

Product Description

This information is provided by vendor.

Knowlarity is a leading cloud telephony call center solutions provider in India enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform. Read More About Knowlarity

Knowlarity Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Missed Call Service
  • Call Forwarding
  • Call Analytics
  • Call Tracking
  • Toll Free Number
  • Live Call Monitoring
  • Call Conferencing
  • Real Time Reporting
  • View all Features

Advance Plan

$ 233

Per Year

Get Offer

Premium Plan

$ 475

Per Year

Get Offer

Premium Plus Plan

$ 833

Per Year

Get Offer
3.5
out of 5 (4 Reviews)
Features
3.8
Ease of Use
3.5
Value for Money
3.5
Customer Support
3.5
Ankit Dudhwewala
Co- Founder

We use Knowlarity at SoftwareSuggest for managing leads. The software is good with inbound calls. For outbound calls, there are a few hiccups, but it works better than other players. The only company that can compete with Knowlarity is MyOperator.

Read all 4 Reviews

Category Champions | 2025

Product Description

This information is provided by vendor.

LiveAgent is a comprehensive web-based multichannel help desk software and IT helpdesk ticketing system. It seamlessly integrates communication channels, including Email, Voice, Chat, Facebook, and Twitter, into a unified interface for efficient support management. Read More About LiveAgent

LiveAgent Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Canned Responses
  • Chat Forms
  • Chat Widgets
  • Chat Ratings
  • Customizable Chat Buttons
  • Chat History
  • Ticketing System
  • Mobile App
  • View all Features

Small business

$ 15

Agent/Month

Get Offer

Medium business

$ 29

Agent/Month

Get Offer

Large business

$ 49

Agent/Month

Get Offer

Enterprise

$ 69

Agent/Month

Get Offer
4.8
out of 5 (46 Reviews)
Features
4.8
Ease of Use
4.8
Value for Money
4.8
Customer Support
4.8
Muhammad Anwar
Director

The text is grammatically correct and does not require any changes.

Read all 46 Reviews

LiveAgent Features and Usability-Based User Satisfaction Score

Rating Score 9.6

Rating Score

Out of 10

Review Score 10.0

Review Score

Out of 10

Freshness Score 8.0

Freshness Score

Out of 10

Social Score 9.1

Social Score

Out of 10

Visitor Score 8.0

Visitor Score

Out of 10

Offers Get 50% Off

Software by RingCentral, Inc

Product Description

This information is provided by vendor.

RingCentral is the award-winning solution for communication and collaboration. It is the server-based, most flexible, customized, and cost-effective solution. Empower the workforce to be connected by voice, video calling, team messaging, collaboration, and online conference meetings. Read More About RingCentral

RingCentral Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Transfer
  • Interactive Voice Response (ivr)
  • Real Time Analytics
  • Call Whispering
  • Voicemail
  • Automatic Call Distribution (acd)
  • Omnichannel Routing
  • Call Barging
  • View all Features

Core

$ 30

User/Month

Get Offer

Advanced

$ 35

User/Month

Get Offer

Ultra

$ 45

User/Month

Get Offer
4.0
out of 5 (1 Review)
Features
5.0
Ease of Use
5.0
Value for Money
4.0
Customer Support
4.0
Rahul Deewan

I have been using this app for more than a year now for all my office communication purposes. Most days it works fine, but sometimes, out of nowhere, the app refuses to start or join a meeting, while other features work fine. Sometimes there is no notification of a chat message.

Read Review

Category Champions | 2025

Product Description

This information is provided by vendor.

Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions. Read More About Servetel (by Acefone)

Servetel (by Acefone) Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Missed Call Service
  • Voice Broadcasting
  • Call Analytics
  • Toll Free Numbers
  • CRM Integration
  • Call Conferencing
  • Number Portability
  • Voicemail
  • View all Features
4.2
out of 5 (20 Reviews)
Features
4.4
Ease of Use
4.3
Value for Money
4.3
Customer Support
4.0
islam. Pakistan
Manager

Servetel is one of the well-known providers of cloud telephony services in India. It offers various solutions for cloud telephony to address your business needs and helps enhance communication with your clients.

Read all 20 Reviews

Servetel (by Acefone) Features and Usability-Based User Satisfaction Score

Rating Score 8.4

Rating Score

Out of 10

Review Score 4.0

Review Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 10.0

Social Score

Out of 10

Visitor Score 8.0

Visitor Score

Out of 10

Software by Talkdesk

Product Description

Talkdesk is a leading cloud-based call center software in the world. Create the call center your customers and agents deserve. It reduces average handle time and increases agent efficiency with automated workflows. Read More About Talkdesk

Talkdesk Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Workforce Management
  • Speech Analytics
  • Real Time Dashboards
  • Call Barging
  • Quality Management
  • Call Whispering
  • Call Monitoring
  • CRM Integrations
  • View all Features

Express

$ 25

Agent/Month

Get Pricing

Professional

$ 65

Agent/Month

Get Pricing

Enterprise

$ 125

Agent/Month

Get Pricing
5.0
out of 5 (1 Review)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Farhan Hasan
Presales

Talkdesk is a user-friendly, cloud-based platform for customer service and call center management. Setting up was straightforward, and the interface was intuitive, allowing quick navigation. The customizable features were great for tailoring the system to our specific needs.

Read Review

Product Description

This information is provided by vendor.

Ozonetel is an industry leader within the Customer Experience space. Ozonetel’s cloud telephony solution helps businesses manage all conversations across voice, chat, SMS, social media, and WhatsApp in one place. Read More About Ozonetel CloudAgent

Ozonetel CloudAgent Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Omnichannel Support
  • Call Scripting
  • Call Barging
  • Real Time Analytics
  • Call Monitoring
  • Api Integration
  • Call Conferencing
  • Call Recording
  • View all Features
4.7
out of 5 (3 Reviews)
Features
4.7
Ease of Use
4.7
Value for Money
4.7
Customer Support
4.7
Ashish Singh
Senior Marketing Analyst

The calling software features it provides have helped my company improve certain aspects so far. They also prioritize their customers, making it much easier to work with them. I hope it will continue this way in the future.

Read all 3 Reviews

Software by Nextiva

Product Description

Nextiva instantly accesses enterprise-grade call center solutions and quickly scales to respond to fluctuations in call volume without changing your infrastructure settings. Read More About Nextiva

Nextiva Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Video Conferencing
  • Number Porting
  • Ivr System
  • Call Parking
  • Mobile App
  • Auto Attendant
  • Fax To Email
  • Call Monitoring
  • View all Features

Office

$ 20

Per Month

Get Pricing

Contact Center

$ 50

Per Month

Get Pricing
5.0
out of 5 (2 Reviews)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Arnie Francisco
CRM Administrator

I am still happy with the service, though it is not costing as much as a top-notch service in my book. You can save more using Nextiva, and I believe that there is so much more that we haven't explored with Nextiva.

Read all 2 Reviews

Software by Twilio

Product Description

Twilio Flex is a digital engagement center that enables businesses to provide personalized, proactive support and sales experiences across multiple channels, driving increased customer loyalty and revenue through efficient, data-driven communication and seamless integration with existing systems. Read More About Twilio Flex

Twilio Flex Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Programmable Voice
  • Video
  • Screen Pop
  • Webchat
  • Call Recording
  • Outbound Dialing
  • Email
  • Sms
  • View all Features

Until 31st Jul 2025

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Essential Information for Buying Call Center Software

How Does Call Center Software Work?

As the name suggests, call center software is designed to automate and streamline incoming and outgoing calls. It plays a huge role in managing customer service processes. To better understand what call center software does, let’s know how it works.

When a customer calls your customer support number, then calling software for call centers, equipped with an Interactive Voice Response (IVR) system provides a custom menu. After the caller enters a particular number provided in the menu, the software routes the call to the right agent as per their skill. This is known as skill-based routing.

As the software routes the call, it provides the agent with the available caller information so that the former can better cater to the latter’s needs. After receiving the call, the agent helps the customer by providing them with the required support or responses. If the agent can’t resolve the problem immediately, then the software can record the conversation so that the customer service department can look into the issue and resolve it as quickly as possible.

Based on the final response of the customer, the agent marks the status of the request or issue as resolved, closed, open, or needs follow-up. If the agent marks the ticket as closed, the call center software also helps the company in soliciting feedback.

In an outbound call center, the call center system uses autodialers to automate the dialing of outgoing calls. The software dials numbers from a list of numbers and connects the call to an agent only when a live person picks up the call. The software is designed to detect answering machines, busy tones, and deadlines.

After the call is connected to a live person, the software displays the caller’s information on the agent’s computer screen, which enables the agent to address the customer by his right title and name.

Types of Call Center Platforms

Call center platforms come in various forms, each tailored to meet specific business needs. Here are some of the key types of call center platforms:

  1. On-Premise Call Center Platform

    An on-premise call center platform is set up inside a company’s own building. It needs specific hardware and software, which an in-house IT team must maintain. Businesses like this option because it gives them full control over their systems and data security. However, it can be expensive due to the costs of the equipment and ongoing maintenance.

  2. Cloud-Based Call Center Platform

    Cloud-based platforms are hosted online, allowing access from anywhere. These platforms are flexible and can easily adjust to changes in call volume, making them perfect for businesses that experience ups and downs in calls. Companies enjoy lower initial costs since they only pay for what they use, making it a good fit for remote or hybrid work environments.

  3. Hosted Call Center Platform

    Hosted platforms are similar to cloud-based ones but are managed by a third-party service provider. This means the hosting company takes care of system maintenance and upgrades, which eases the workload for internal IT teams. This option provides flexibility without the hassle of managing infrastructure, making it a cost-effective choice for small and medium-sized businesses.

  4. Virtual Call Center Platform

    A virtual call center platform allows agents to work from different locations while staying connected through a central system. It uses cloud technology to create a seamless experience for both agents and customers. This is a suitable option for businesses that want to save money on overhead and support a workforce that is spread out across various locations.

What are The Benefits of Call Center Software?

The innovation of call center software as well as contact center solutions, transformed the customer service and support industry for the better. From automating manual activities to enhancing agents’ productivity to enhancing customer satisfaction, the benefits of call center software are countless. Let's take a look at five of them.

Key benefits of call center software solution

  1. Reduced costs

    As per various statistics, businesses using IP-based phone systems can reduce their phone bills by more than 60 percent. They can reduce by up to 90 percent costs on international calls.

    When VoIP phone systems are helmed by reliable and high-quality call center software, the savings on operational costs are massive due to the automation of various manual tasks and the rise in agents’ productivity.

  2. Higher agent productivity

    Regardless of the size of the business, it is essential to include the most important people early in the software selection process. A large company may consist of e-commerce teams, digital teams, IT professionals, security system integrators, and developers who work with the software.

    A report released by HubSpot shows that 95 percent of customer service leaders believe that CRM software enhances productivity.

  3. Enhanced security

    Did you know that human errors are the weakest link in cyber security? A study conducted by IBM found that human errors are responsible for up to 95 percent of security breaches.

    As sophisticated call center software automates many manual activities, the chances of human errors are considerably reduced. Equipped with sophisticated security features, reliable call center software can keep customer interaction safe.

  4. Real-time analytics

    Sophisticated call center solutions are equipped with real-time monitoring and reporting tools, which enable supervisors and managers to get an overall picture of agents’ performance as well as the status of customer complaints and resolution.

    The analytics and insights will enable representatives to identify patterns and trends in customer behavior and provide proactive customer support and service.

  5. Automation of manual tasks

    In the digital era, automation is extremely critical for all businesses, including call centers. At a time when 95% of call center leaders are adopting or planning to use automation (as revealed by a new study), choosing the right call center software can help a lot.

    Call center software automates many manual and repetitive tasks such as dialing phone numbers, routing and distributing calls, queuing and scheduling calls, sending text messages, calculating various KPIs generating reports, and more.

Essential Features of Call Center Software

High-quality call center software comes with many cutting-edge features. Some of the features of the best call center software are:

features of call center software

  1. Multi-level IVR

    Multi-level IVR (Interactive Voice Response) is an automated business phone system that offers several self-help features and acts as an auto-receptionist. Before a customer gets connected to a call center executive, the multi-level IVR offers several self-service options to help customers get faster and stress-free solutions or responses to their issues.

  2. Autodialer

    As the name suggests, autodialer is a call software feature that automatically dials phone numbers from a list of contacts and connects the call to the agent only when a live person picks up the phone. It is equipped with technology to detect busy tones, answering machines, and dead connections.

  3. Call recording

    This feature records all incoming and outgoing calls and stores them as digital files to be listened to or transcripted at a later stage for training and quality purposes. It can record active and conference calls.

  4. Call monitoring

    This feature enables managers and supervisors to listen to conversations between customers and call center executives, as well as provide live advice and suggestions to agents without letting the customers know about it.

  5. WebRTC

    WebRTC is a technology that allows websites and applications to send and receive voice calls, text messages, and video calls. By using this feature, you can enable real-time communication capabilities in your application.

  6. CRM integration

    This feature enables the call center apps and software to be integrated with CRM. With proper CRM integration, call center software can work seamlessly with many CRM.

  7. Skill-based routing

    This feature routes all incoming calls to suitable customer service representatives as per their skills and competence. The system uses algorithms to connect customers with the right agents who have the relevant knowledge and experience to handle their queries and requests.

How to Choose the Best Call Center Software?

If you are looking for the best call center software, then you can be overwhelmed by the sheer number of options and choices available in the market. But if you’re determined to select the best call center software for your business, you need to invest some quality time to find the right software provider.

how to choose best call center software in 2025

  1. Decide the type of call center software

    Before looking for call center software, you must take your goals and purpose into account. That would help you decide on the type of call center software as well as the features you need.

    When it comes to the type of call center software, you’ll have to choose between inbound call center software and outbound call center software based on the type of service you aim to provide. You’ll also need to choose from on-premise, browser-based, cloud-based, and hosted call center software based on your budget.

  2. Look for trustworthy call center software providers

    When it comes to choosing the right call center solution provider, using highly focused search terms on the internet can give you the best results. You can type search terms such as “best call center software for small enterprises,” “best call center solutions,” “best call center phone systems,” or “best call center management system.”

    If you are looking for call center software in a specific country, use location-specific search terms for the best results. Search terms such as “best call center software in the US,” “best call center software in the UK,” and “best call center software in Canada,” can show you the best calling software provider in any particular country.

  3. Compare features, pricing plans, and reviews

    After pressing the enter key, you’ll find about ten to eleven websites on the first search engine result page. Some websites will belong to call center phone systems providers and some will belong to aggregators in which you’ll find a list of 10 to 20 call center software providers with features, pricing plans, ratings, reviews, and more.

    Visiting the websites of software providers will enable you to know about the companies and their products in detail. But visiting the websites of some reputable aggregators will allow you to get a bird’s-eye view of various call center software as well as view the total number of reviews and ratings.

  4. Shortlist and contact software providers

    After comparing various call center software, it’s time to shortlist some providers and contact their teams to know more about their products and pricing plans. By contacting the software providers, you can share your goals and objectives and you can ask if they can customize their solutions to meet your needs.

    Also, ask if they provide a free demo. If it’s a trustworthy and reputable company, it would agree to provide a free demo.

  5. Get a free demo and take feedback

    If the call center software provider agrees to provide a free demo, then request it and introduce the trial version of the call center management software to your team.

    Ask them to use the software and take their feedback. If the software works well for you, then consider buying it.

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You should trust SoftwareSuggest recommendations because we are dedicated to ensuring the authenticity and integrity of our ratings and reviews. Here’s how we maintain these high standards:

  • Verified Reviewers: We ensure that all reviewers authenticate their identities using professional credentials, like LinkedIn profiles or verified business email addresses. This process helps us confirm that reviews come from genuine users, eliminating the risk of biased or misleading feedback.

  • Unbiased Ratings: Our ratings are transparent and impartial. Software vendors cannot influence their ratings through payments or incentives, ensuring that the scores you see reflect true user experiences.

  • Rigorous Moderation: Every review goes through a comprehensive moderation process. Our team checks for authenticity, relevance, and adherence to our guidelines before any review is published, maintaining the quality of information available to you.

  • Consistent Ranking Methodology: We use a consistent methodology to rank products based on satisfaction and usability scores derived from real-time data. Our algorithms operate objectively, ensuring fairness across all software categories.

  • Integrity Alerts: We are committed to transparency. If we detect any unethical practices, such as vendors attempting to manipulate reviews, we issue alerts to keep our community informed and uphold our platform's trustworthiness.

By following these practices, we make sure that our users receive honest, accurate, and trustworthy information. Our aim is to empower them to make informed decisions about the software solutions that best meet their needs.

Best Call Center Software Companies with Pricing, Pros & Cons

Name
Free Trial
Demo
Starting Price

HoduCC

Yes

Yes

$499/month

Nextiva

Yes

Yes $50/month

Genesys

Yes

Yes

Custom Pricing

Freshdesk

Yes

Yes

$15/month

CloudTalk

Yes

Yes

$15/month

When it comes to choosing the right call center software, one can be overwhelmed by the sheer number of options available in the market. To narrow down the choices for you, here are five best call center software companies:

1. HoduCC

hoducc call center software dashboard

HoduCC is the product of HoduSoft, one of the fastest-growing call center software providers globally. It has advanced features making it a top choice for call centers aiming to gain a competitive edge through better performance and productivity.

The feature-rich software can handle 250 agents in one server and more than a thousand concurrent calls. It integrates easily with CRM such as Salesforce, Zoho, and Zendesk.

Features

  • 250 agents in one server, 1000 plus concurrent calls
  • SMS integrations with Twilio and Telnyx
  • CRM integrations with Salesforce, Zoho, and Zendesk
  • Real-time analytics and reports

Pros

  • Wide range of sophisticated features
  • Extremely affordable prices
  • Reliable customization services
  • 24x7 support

Cons

  • Relatively new
  • Some features can be enhanced

Pricing

  • HoduCC call center software comes with a one-month free trial period. The pricing plans are flexible for different business sizes in different countries.

2. Nextiva

nextiva call center software dashboard

Nextiva is an Arizona-based call center software provider that offers sophisticated and high-quality call center solutions for all types of businesses. Nextiva has various advanced features that make it user-friendly and innovative software for call centers. It is a good choice for businesses looking to streamline their call center operations and reduce calling costs.

Features

  • Fully-integrated ticketing helpdesk
  • Provides functionalities for call groups, call routing, call recording, and call extension
  • Dashboards and reporting
  • Sophisticated SMS and CRM integrations

Pros

  • Extremely easy to use
  • Wide range of high-quality features
  • Customer service
  • Four different pricing plans

Cons

  • No free trial
  • No integration

Pricing

  • Nextiva has four different price plans. Essential starts at $18.95 per month per user. Professional starts at $22.95 per month per user. Enterprise starts at $32.95 per month per user. Ultimate starts at $57.95 per month per user.

3. Genesys

genesys call center software dashboard

Genesys call center software is available both over the cloud as well as on-premises and hybrid software. The call center software is perfect for mid-sized and large businesses. The call center software is packed with several cutting-edge features to give organizations a competitive advantage.

Features

  • Artificial intelligence and automation
  • Automatic call distribution (ACD)
  • Customer self-service
  • Digital sales and service automation

Pros

  • Easy to set up
  • Advanced IVR and self-service options
  • Real-time dashboard
  • Gamification

Cons

  • Customer support could be better
  • Difficulty in using softphone on Linux
  • Unintuitive user interface

Pricing

  • Genesys call center software comes with a 30-day free trial. The starter pack is priced at $75 per agent per month. The upgraded plans come with monthly prices of $110 and $150.

4. Freshdesk

freshdesk call center software dashboard

Freshdesk is the award-winning call center software from San Mateo-based software company Freshworks. The online cloud-based call center software comes with a wide range of features. Freshdesk has a range of innovative features that enhance organizational efficiency and make it a worthwhile investment.

Features

  • Customizable omnichannel dashboard
  • Curated and custom reports
  • Customer satisfaction ratings
  • Cloud-based deployment

Pros

  • Highly advanced features
  • Affordable pricing
  • Free plan for 10 agents
  • Excellent UI
  • Good customer support

Cons

  • No SMS and social media integration
  • Limited automation and hard to configure
  • Suboptimal analytics and dashboard

Pricing

  • The basic plan has a monthly rate of $15 per user. The pro plan costs $49 per user every month. The enterprise plan starts at $79 per user per month.

5. CloudTalk

cloudtalk call center software dashboard

Slovakia-based telecom company CloudTalk’s call center software easily interconnects departments, branches, and teams. It is one of the best software to handle both incoming and outgoing calls from one place. CloudTalk call center software comes with a wide range of features and has a navigable user interface, making it a popular choice for call centers.

Features

  • Supports a wide range of platforms such as Windows, Mac, Linux, iOS, Android, and web-based
  • Contacts personalization
  • Daily Summary
  • Smart power dialers

Pros

  • Extremely intuitive
  • Easy to set up
  • High-quality and reliable features
  • Supports a wide range of platforms
  • Options to have multiple agents

Cons

  • Difficulty in integrating with other apps
  • It can add some modifications such as filter and recording

Pricing

The starter plan has a monthly price of $15 per user. The advanced pricing plans for the Expert pack are $35 per user per month.

Hosted vs. Cloud-based vs. On-premise Software

Hosted, cloud-based, and on-premise software are three popular options, each with its own pros and cons. Take a look at the below table to understand their key differences.

Feature
Hosted Software
Cloud-based Software
On-premise Software

Deployment

Software hosted on a third-party server

Hosted on cloud infrastructure by providers

Installed and maintained on your own servers

Access

Remote access via the internet

Accessible anywhere with an internet connection

Access limited to company network

Control

Limited control; managed by hosting company

Provider manages everything, user-focused

Full control and customization

Cost

Subscription + hosting fees

Subscription-based, often more scalable

High upfront cost for hardware and maintenance

Maintenance

Hosting company handles updates

Automatic updates by provider

Internal IT team handles updates and issues

Security

Dependence on third-party security protocols

Provider-managed, often with robust security

In-house security measures required

Scalability

Moderate scalability

High scalability, easy to add resources

Limited by hardware capabilities

All three options come with unique advantages and challenges. Hosted software offers a balanced approach, cloud-based software is flexible and scalable, while on-premise software gives complete control. Choose the right model based on your organization's needs for control, cost, and scalability.

Essential Call Center Software Integrations

Integrating the right tools with your call center software is crucial for boosting efficiency and improving customer experiences. Here are some essential integrations every call center should consider:

  1. Customer Relationship Management (CRM) Integration

    Integrating CRM systems helps call center agents quickly access important customer information during calls, allowing for more personalized service. Agents can see a complete history of the customer, including past issues, purchases, and preferences. This not only saves time during calls but also improves the chances of resolving issues on the first contact.

    For example: Salesforce, Zoho CRM

  2. Help Desk Integration

    Connecting help desk software with your call center system enables agents to easily create, track, and resolve customer support tickets. This ensures that every issue is properly documented, so nothing gets overlooked. It simplifies the management of customer requests and helps agents stay updated on important concerns.

    For example: Zendesk, Freshdesk

  3. Workforce Management (WFM) Integration

    WFM integration helps call centers ensure they always have the right number of agents available. It gives insights into call volumes and optimizes agent schedules, balancing workloads and reducing customer wait times. This integration also tracks agent performance and highlights areas for training.

    For example: Genesys, BambooHR

  4. Conversational AI Integration

    Conversational AI platforms improve how customers interact with call centers by using natural language processing, which helps computers understand and respond to human language. This integration lets call centers use smart virtual agents that can chat with customers through voice or text, giving them quick answers and support.

    For example: ControlHippo, Amazon Lex

  5. Payment Gateway Integration

    Payment integration allows agents to process transactions during calls, creating a smooth experience for customers making payments over the phone. It speeds up the payment process while keeping sensitive information secure.

    For example: RazorPay, PayPal

Integrating these tools can help call centers provide a more seamless and effective customer service experience.

Call Center Software Pricing

The price of call center software can start from $50 per agent per month and go up to $1500 per agent per month. It can vary based on various factors such as features, number of users, deployment type (cloud-based or on-premises), and customization/integration needs.

FAQs

What do you need to set up call center solutions for your business?

To set up a cloud-based or virtual call center software, you don’t need to install any specialized hardware or equipment. You just need to have a laptop, a headset, and a good internet connection to get started.

How can you transform customer experience with a call center system?

With a sophisticated call center system, you can provide effective customer service and support. Doing so will ensure timely resolution of customer issues and queries, which in turn will enhance customer experience.

Do agents need specific training to use call center software?

Training agents on how to use call center software will help them to understand various features and functionalities in the software. That’s why many trustworthy and reliable companies provide free demos for a certain period.

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Last Updated: January 06, 2025