Best Call Center Software in 2017

CallHippo star star star star star_half 4.8 (12)

The Virtual Phone System for Super Efficient Teams
CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & sales engagement to the next level. Get Local phone numbers for more than 50+ countries instantly and start making or receiving calls. Sign Up Now!
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Exotel star star star star star_border 4 (2)

Software BY Exotel Techcom Pvt Ltd
Exotel is a business phone system that offers features like Smart IVR for you Business. You can set up an efficient call routing/management/recording system in 5 minutes of cloud telephony device.
smartphone import_contacts
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

MCube star star star star star_half 4.5 (2)

Call Center on a Clould
Mcube is State of art Call Center Software on a cloud to enhance the sales productivity & customer expreince.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Arcane Lite star_border star_border star_border star_border star_border

Software BY Alliance Infotech
This is the compact, innovative, state-of-the-art USB recorders for both Inbound and Outbound Telephone Calls. They interface with analog phone lines and provide everything you need to record, store and manage telephone conversations with ease. Valuable data can be retrieved and analyzed long after the telephone conversation has faded from memory.
import_contacts
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

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Altitude uCI star_border star_border star_border star_border star_border

Software BY Altitude Software Inc.
Altitude uCI suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Aspect Unified IP star star star star star_border 4 (1)

Software BY Aspect Software Inc.
Unified contact center software transforms the call center and redefines call center software with a single, unified solution for a full breadth of customer contact.
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Optimized Collections star_border star_border star_border star_border star_border

Software BY Aspect Software Inc.
Optimized Collections gives your staff the tools they need to effectively manage and drive performance, promoting an environment of continual process improvement throughout your contact center at the agent, supervisor, manager and analyst levels. It brings your business rules, hard-learned best practices and administration into a centrally managed platform.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Productive Workforce star star star star star_border 4 (1)

Software BY Aspect Software Inc.
Productive Workforce delivers the tools and processes to help you optimize resource utilization and adopt a continuous improvement culture. By motivating agents throughout their workforce lifecycle, you can service more customers with fewer agents, reduce customer interaction costs, and improve customer service, sales and collections results.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Seamless Customer Service star_border star_border star_border star_border star_border

Software BY Aspect Software Inc.
Seamless Customer Service brings your business rules, hard-learned best practices and administration into a centrally managed platform. It delivers a new way to coordinate self-service with assisted service to improve first call resolution and enhance the overall customer experience across multiple channels of communication.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Unified Outreach star_border star_border star_border star_border star_border

Software BY Aspect Software Inc.
Unified Outreach automates proactive contact strategies for customer service and sales and provides a more effective past due account targeting strategy to reduce delinquencies and write-offs for collections
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

UniVersus star_border star_border star_border star_border star_border

Software BY Alliance Infotech
Organizations can now manage, synchronize, and coordinate service interactions across a broad range of communications channels including the Web, email, telephone, fax, text-based chat, and voice over IP (VOIP).
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Aavaz star_border star_border star_border star_border star_border

An Inbound, Outbound& Blended Call Center Platform
Aavaz Call Center software offers an affordable inbound, outbound and blended call center platform designed to be scalable. It includes a variety of functionality tailored to the individual requirements of marketing, sales and customer support departments.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Texo.cc star_border star_border star_border star_border star_border

Agile Customer Interaction hub on cloud
Texo.cc is an Agile Customer Interaction hub on cloud, enabling you to build Personalized engagements across the customer journey.
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Blended Interaction star_border star_border star_border star_border star_border

Software BY Aspect Software Inc.
Blended Interaction uses the power of software to target your specific business objectives. It is readily extensible and includes access to complementary capabilities as your needs grow and change. Leveraging either session initiation protocol (SIP)- based voice over IP (VoIP) or traditional voice, Blended Interaction scales from tens to thousands of agent positions in a single- or multisite environment.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Ameyo Contact Center star_border star_border star_border star_border star_border

Software BY Drishti-Soft Solutions Pvt. Ltd.
Its open-software based flexible architecture works well with VoIP as well as TDM based networks and easily integrates with existing infrastructure of Contact Centers.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

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