Best Call Monitoring Software

Best call monitoring software utilized in modern call centres include talkdesk, avoxi, five9, aircall, and callfinder. A call monitoring software helps in reaching call targets and track call conversations for academic or training purposes.

Jainy Patel
Researched and Written by Jainy Patel
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List of 25 Best Call Monitoring Software

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Category Champions | 2025

Product Description

This information is provided by vendor.

CloudTalk is a cutting-edge VoIP solution that transforms customer interactions. With over 70 features and seamless CRM integrations, it empowers teams to enhance efficiency, automate workflows, and deliver exceptional customer experiences globally. Elevate your business communication with CloudTalk. Read More About CloudTalk

CloudTalk Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • CRM Integration
  • Customizable Reporting
  • Call Whispering
  • Call Transfer
  • Number Porting
  • Call Analytics
  • Voicemail
  • Click To Call
  • View all Features

Starter

$ 25

User/Month/Billed Annually

Essential

$ 30

User/Month/Billed Annually

Expert

$ 50

User/Month/Billed Annually

4.8
out of 5 (45 Reviews)
Features
4.8
Ease of Use
4.8
Value for Money
4.8
Customer Support
4.7
Murad Ismayilzade
IT Manager

After signing up with Cloudtalk, I checked my balance. I made audio calls to my partners in many countries using the system. The calls connected without interruption, which was a good result for me.

Read all 45 Reviews

CloudTalk Features and Usability-Based User Satisfaction Score

Rating Score 9.6

Rating Score

Out of 10

No. of reviews Score 9.0

No. of reviews Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 9.5

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Category Champions | 2025

Product Description

OpenPhone is fully-featured business phone software designed to serve SMEs, startups, agencies, and enterprises. OpenPhone provides end-to-end solutions designed for web apps. This business phone system offers call monitoring, mobile access, call recording, call management, and IVR/voice recognition in one place. Read More About OpenPhone

OpenPhone Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Transfer
  • Call Blocking
  • Contact Management
  • Sms And Mms
  • Auto Attendant
  • Call Recording
  • Desktop App
  • Mobile App
  • View all Features

Starter

$ 19

User/Month

Business

$ 33

User/Month

4.5
out of 5 (16 Reviews)
Features
4.4
Ease of Use
4.6
Value for Money
4.3
Customer Support
4.4
Emmanuel Sebastian
Project Engineer

OpenPhone has both a PC and a mobile app, thus making its use very versatile. It is relatively cheap compared to other mobile systems.

Read all 16 Reviews

OpenPhone Features and Usability-Based User Satisfaction Score

Rating Score 9.0

Rating Score

Out of 10

No. of reviews Score 4.0

No. of reviews Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 8.9

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

Talkdesk is a leading cloud-based call center software in the world. Create the call center your customers and agents deserve. It reduces average handle time and increases agent efficiency with automated workflows. Read More About Talkdesk

Talkdesk Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • CRM Integrations
  • Ai Powered Virtual Agent
  • Customizable Reporting
  • Speech Analytics
  • Call Scripting
  • Automatic Call Distribution (acd)
  • Real Time Dashboards
  • Voicemail Transcription
  • View all Features

Express

$ 25

Agent/Month

Get Pricing

Professional

$ 65

Agent/Month

Get Pricing

Enterprise

$ 125

Agent/Month

Get Pricing
5.0
out of 5 (1 Review)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Farhan Hasan
Presales

Talkdesk is a user-friendly, cloud-based platform for customer service and call center management. Setting up was straightforward, and the interface was intuitive, allowing quick navigation. The customizable features were great for tailoring the system to our specific needs.

Read Review

Talkdesk Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 8.5

Freshness Score

Out of 10

Social Score 10.0

Social Score

Out of 10

Monthly website visitor Score 4.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Flexible, Affordable, and Easy-to-Use Cloud Contac

Product Description

This information is provided by vendor.

AVOXI Genius is the first affordable cloud-based call center software platform to integrate with your contact center solution. With phone numbers in 170+ countries, you can easily manage your business communications from anywhere in the world. Read More About AVOXI

AVOXI Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Analytics
  • Global Coverage
  • Api Access
  • Sms Messaging
  • Toll Free Numbers
  • Call Barging
  • Call Recording
  • Call Forwarding
  • View all Features

Genius Contact

$ 20

User/Month

Get Offer

Genius Enterprise

$ 40

User/Month

Get Offer

AVOXI Features and Usability-Based User Satisfaction Score

Freshness Score 7.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 4.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

Five9 is a leading provider of cloud contact center software. It is driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Read More About Five9

Five9 Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Voicemail
  • Speech Recognition
  • Outbound Campaign Management
  • Real Time Reporting And Analytics
  • Call Conferencing
  • Call Queuing
  • Omnichannel Routing
  • Call Monitoring
  • View all Features
5.0
out of 5 (1 Review)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Allison Papasin
Sales Support

Very convenient and user-friendly. It allows you to input your notes and set up tasks. As long as you have internet access, you can log in to Five9 anytime, anywhere. Very reliable and empowering for the agent using it.

Read Review

Five9 Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 8.0

Freshness Score

Out of 10

Social Score 9.0

Social Score

Out of 10

Monthly website visitor Score 4.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

Aircall is the best, simple, and new generation cloud-based call center software. It provides toll-free numbers from any area or country and easily crafts greeting and out-of-office messages. It has the ability to route calls according to CLID/ANI, DNIS, and ISDN calling numbers.  Read More About Aircall

Aircall Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • CRM Integration
  • Power Dialer
  • Ivr
  • Call Barging
  • Analytics And Reporting
  • Call Queuing
  • Call Blocking
  • Custom Greetings
  • View all Features

Premium

$ 30

User/Month/Billed Annually

Get Pricing

Enterprise

$ 50

User/Month/Billed Annually

Get Pricing

Aircall Features and Usability-Based User Satisfaction Score

Freshness Score 7.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Contenders | 2025

Product Description

CallFinder call tracking is affordable speech analytics for your business. It captures the voice of your customers. Gain business intelligence, develop efficient call monitoring practices, alleviate inadequate call handling, improve customer experience, and increase revenue. Read More About CallFinder

CallFinder Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Categorization
  • Automated Call Scoring
  • Secure Data Storage
  • Agent Scoring
  • Api Integration
  • Customizable Reports
  • Compliance Monitoring
  • Multi Channel Support
  • View all Features
5.0
out of 5 (2 Reviews)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Tarneet singh
Tanu

I have used this software many times. It is very useful, and you can trust it like you trust your parents. It will help you with call tracking and many other things. Thank you.

Read all 2 Reviews

CallFinder Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 8.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 4.0

Monthly website visitor Score

Out of 10

Category Champions | 2025

Product Description

This information is provided by vendor.

Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive... Read More About Zendesk

Zendesk Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Reporting And Analytics
  • Collaboration Tools
  • Integrations
  • Custom Fields
  • Macros
  • Mobile App
  • Triggers
  • Ai Powered Bots
  • View all Features

Support Team

$ 19

Agent/Month

Get Offer

Support Professional

$ 55

Agent/Month

Get Offer

Support Enterprise

$ 115

Agent/Month

Get Offer

Suite Team

$ 55

Agent/Month

Get Offer
4.5
out of 5 (90 Reviews)
Features
4.4
Ease of Use
4.5
Value for Money
4.4
Customer Support
4.5
Tabasum Ara
Administrative Assistant

Zendesk is one of the oldest cloud-based customer service platforms sold on a software-as-a-service (SaaS) model. It offers an enormous array of tools, including helpdesk, email marketing, live chat, sales, employee engagement, and customer engagement software.

Read all 90 Reviews

Zendesk Features and Usability-Based User Satisfaction Score

Rating Score 9.0

Rating Score

Out of 10

No. of reviews Score 10.0

No. of reviews Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 8.7

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Most Reviewed

Contenders | 2025

Product Description

This information is provided by vendor.

iAuditor is a mobile app that empowers people to create, use, and share intuitive checklists that auto-generate and deliver reports for cost-efficient safety and quality management. Read More About SafetyCulture

SafetyCulture Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Audit Trail
  • Mobile App
  • Automated Workflows
  • Real Time Reporting
  • Corrective Actions
  • Offline Mode
  • Photo Capture
  • Api Integration
  • View all Features

Free

$ 0

5 Users/Month

Get Offer

Premium

$ 19

5 Users/Month

Get Offer
5.0
out of 5 (1 Review)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Egura Rebecca
CFO

I'm impressed with SafetyCulture's advanced analytics and reporting capabilities, which provide unparalleled visibility into our data. The ability to create customized reports, dashboards, and automated notification workflows has been a turning point for our team. We can now drill down into specific data to identify trends and areas for improvement with ease. Additionally, the integration with SHEQSY by SafetyCulture has enabled us to stay connected with remote teams, making communication and tracking easy.

Read Review

SafetyCulture Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 8.0

Freshness Score

Out of 10

Social Score 10.0

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

Designed to make the lives of business owners, managers, and supervisors who are willing to do live call monitoring, CallMonitor is a feature-rich call monitoring software that can handle tasks like call history, call logs, and call recordings. Read More About CallMonitor

CallMonitor Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Whispering
  • Call Scoring
  • Call Analytics
  • Speech Analytics
  • User Access Controls
  • CRM Integration
  • Call Scheduling
  • Call Recording
  • View all Features

CallMonitor Features and Usability-Based User Satisfaction Score

Freshness Score 6.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2025

Product Description

This information is provided by vendor.

Small business phone system with big features. Telzio provides internet-based phone services with a full suite of professional features for small businesses and enterprises. User-friendly with modern functionality. Read More About Telzio

Telzio Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Hold Music
  • Conference Calling
  • Call Forwarding
  • Custom Greetings
  • Call Logs
  • Call Analytics
  • Call Transfer
  • Virtual Fax
  • View all Features

Standard

$ 50

For 1000 Minutes

Get Offer

Custom

$ 0

Customized rates

Get Offer

Telzio Features and Usability-Based User Satisfaction Score

Freshness Score 7.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 2.0

Monthly website visitor Score

Out of 10

Offers Get 100% Off

Emergents | 2025

Product Description

With features like call spy, call whisper, and presence monitoring, GoToConnect is likely to offer you the most competent call monitoring facility. The powerful AI and automation of this call monitoring software make every task reliable. Read More About GoToConnect

GoToConnect Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Whisper
  • Call Recording
  • Real Time Dashboards
  • Softphone Integration
  • Call Barge
  • Mobile App
  • Call Forwarding
  • CRM Integration
  • View all Features

Basic

$ 20

User/Month

Get Pricing

GoToConnect Features and Usability-Based User Satisfaction Score

Freshness Score 7.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2025

Product Description

This information is provided by vendor.

Aspect Quality Management is a robust solution designed to enhance call center performance by providing comprehensive monitoring, evaluation, and feedback tools, ensuring superior customer interactions and continuous improvement in agent efficiency and satisfaction. Read More About Aspect Quality Management

Aspect Quality Management Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Workforce Optimization
  • Reporting And Dashboards
  • Real Time Analytics
  • Scalability
  • Quality Monitoring
  • Call Recording
  • Text Analytics
  • Root Cause Analysis
  • View all Features

Aspect Quality Management Features and Usability-Based User Satisfaction Score

Freshness Score 6.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 2.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

This information is provided by vendor.

WINHMS Enterprise - a hotel management software specifically designed for large hotel chains and premium properties. Extensive coverage and control of all departmental operations of the hotel management system are unparalleled. The property management system can help large chain hotels manage hotel booking software, sales,... Read More About WINHMS Enterprise

WINHMS Enterprise Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Housekeeping Management
  • Financial Management
  • Mobile App
  • Maintenance Management
  • Banquet Management
  • Point Of Sale (pos)
  • Loyalty Program
  • CRM Integration
  • View all Features
4.2
out of 5 (5 Reviews)
Features
4.4
Ease of Use
4.4
Value for Money
4.2
Customer Support
4.4
Fathi Traiki

The software is equipped with the best features for all kinds of management in a large hotel, providing the rigorous production it requires. The quick operation of this hotel booking software streamlines sales, inventory, and payroll management with greater efficiency.

Read all 5 Reviews

WINHMS Enterprise Features and Usability-Based User Satisfaction Score

Rating Score 8.4

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 9.5

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

EvaluAgent is a comprehensive Quality Assurance platform that leverages AI and automation to enhance customer service interactions. It empowers agents with real-time feedback, gamified training, and actionable insights, ensuring consistent, high-quality customer experiences. Read More About EvaluAgent

EvaluAgent Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Quality Assurance
  • Ai Powered Insights
  • Workflow Automation
  • Performance Analytics
  • Real Time Dashboards
  • Screen Recording
  • Integration Capabilities
  • Compliance Management
  • View all Features

EvaluAgent Features and Usability-Based User Satisfaction Score

Freshness Score 6.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

FreeCallTracking.ai is a powerful call tracking software to track all phone calls from digital & advertising platforms with our call tracking, recording & monitoring solutions, featuring real-time reporting, keyword-level tracking, and dynamic number insertion. Read More About FreeCallTracking AI

FreeCallTracking AI Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Customizable Dashboards
  • Api Access
  • Dynamic Number Insertion
  • Lead Scoring
  • Geographic Call Tracking
  • Call Routing
  • Multi Channel Attribution
  • Keyword Tracking
  • View all Features

FREE PLAN

$ 0

Single User/Month

Get Offer

STARTER PLAN

$ 10

Single User/ Month

Get Offer

STANDARD

$ 20

Single User/ Month

Get Offer

ENTERPRISE

$ 80

Single User/ Month

Get Offer
5.0
out of 5 (11 Reviews)
Features
4.9
Ease of Use
5.0
Value for Money
4.9
Customer Support
4.9
Carter Pfaff

This is a great service. It comes in handy, and I love how they set up the website. I would give it 5 stars, especially because it is very simple to use.

Read all 11 Reviews

FreeCallTracking AI Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 3.0

No. of reviews Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

Thirdlane® Connect elevates team collaboration efficiency to new heights by seamlessly integrating various communication channels, including voice, messaging, video, and applications, fostering a unified and streamlined collaboration experience. Read More About Thirdlane Connect

Thirdlane Connect Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Unified Communications
  • Call Queues
  • Presence Management
  • Video Conferencing
  • Auto Attendant
  • Webrtc Support
  • Call Forwarding
  • Instant Messaging
  • View all Features
5.0
out of 5 (4 Reviews)
Features
5.0
Ease of Use
4.5
Value for Money
5.0
Customer Support
5.0
David Williams
CEO

Love the white label feature – it lets us put our own brand front and center. The features are solid and really help streamline our communications. Thirdlane Connect has seriously upped our game. It's made client management smoother, and our brand looks top-notch. Definitely worth it!

Read all 4 Reviews

Thirdlane Connect Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 10.0

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

Tele Calling Customer Management Software, Mumbai, India. Silver Surface has been in the field of Tele Marketing Software development in India for 9 years and has provided software solutions to customers. Read More About Silver Surface

Silver Surface Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Real Time Analytics
  • Dnc Compliance
  • Auto Dialer
  • Lead Management
  • CRM Integration
  • Call Scripting
  • Campaign Management
  • Voicemail Drop
  • View all Features

Basic Plan

$ 1

Per Month

Get Offer
4.7
out of 5 (3 Reviews)
Features
5.0
Ease of Use
4.7
Value for Money
4.3
Customer Support
5.0
NIKHIL SAI VARMA KOKKILIGADDA
Manager

There is good service by the silver surface. It is valuable and low-cost for small businesses or startups for telemarketing and for enterprises.

Read all 3 Reviews

Silver Surface Features and Usability-Based User Satisfaction Score

Rating Score 9.4

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 10.0

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

Ozonetel is an industry leader within the Customer Experience space. Ozonetel’s cloud telephony solution helps businesses manage all conversations across voice, chat, SMS, social media, and WhatsApp in one place. Read More About Ozonetel CloudAgent

Ozonetel CloudAgent Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Voice Broadcasting
  • Agent Performance Reports
  • Call Transfer
  • Call Conferencing
  • Real Time Analytics
  • Interactive Voice Response (ivr)
  • Skill Based Routing
  • Call Whispering
  • View all Features
4.7
out of 5 (3 Reviews)
Features
4.7
Ease of Use
4.7
Value for Money
4.7
Customer Support
4.7
Ashish Singh
Senior Marketing Analyst

The calling software features it provides have helped my company improve certain aspects so far. They also prioritize their customers, making it much easier to work with them. I hope it will continue this way in the future.

Read all 3 Reviews

Ozonetel CloudAgent Features and Usability-Based User Satisfaction Score

Rating Score 9.4

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

Thirdlane Multi Tenant PBX presents an unmatched fusion of advanced PBX and Unified Communications features, boasting a cost-effective ownership model, straightforward usability, and unparalleled support. Read More About Thirdlane Multi Tenant PBX

Thirdlane Multi Tenant PBX Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Extension Management
  • Unified Communications
  • Call Queues
  • Voicemail To Email
  • Multi Language Support
  • Customizable Ivr
  • Call Detail Records
  • Web Based Management
  • View all Features
5.0
out of 5 (3 Reviews)
Features
5.0
Ease of Use
4.3
Value for Money
5.0
Customer Support
5.0
Thomas Scott
IT Specialist

Thirdlane Multi Tenant PBX provides a versatile platform designed to support businesses managing multiple clients or tenants. With a focus on flexibility, it offers deep customization options and advanced PBX functionality, allowing MSPs and resellers to tailor their services to individual customer needs. While it delivers solid performance, the platform's complexity may require some technical expertise, especially during the initial setup.

Read all 3 Reviews

Thirdlane Multi Tenant PBX Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 9.7

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Offers Get 15% Off

Contenders | 2025

Product Description

This information is provided by vendor.

Thirdlane delivers an affordable business phone system that empowers communication across any organization. Its solution combines powerful VoIP technology with a full portfolio of collaboration tools, enabling teams to connect in meaningful ways that drive results. Read More About Thirdlane Business Phone System

Thirdlane Business Phone System Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • CRM Integration
  • Call Queues
  • Unified Messaging
  • Whisper And Barge
  • Conference Bridge
  • Call Analytics
  • Time Based Routing
  • Web Based Management
  • View all Features
5.0
out of 5 (2 Reviews)
Features
5.0
Ease of Use
4.0
Value for Money
5.0
Customer Support
5.0
David Williams
CEO

Thirdlane Business PBX is indispensable for MSPs seeking flexible, white-label communication solutions. It empowers us to deliver tailored services with confidence, despite minor initial challenges.

Read all 2 Reviews

Thirdlane Business Phone System Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 8.5

Freshness Score

Out of 10

Social Score 10.0

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Offers Get 15% Off

Contenders | 2025

Product Description

This information is provided by vendor.

A B2B SaaS company for outbound call centers. We provide software for industries like telecom, finance, insurance, etc. Thousands of agents are using Adversus daily to improve outbound prospecting in Europe and US-based companies. Read More About Adversus

Adversus Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Voicemail Detection
  • Predictive Dialing
  • Do Not Call (dnc) List Management
  • Real Time Analytics
  • Preview Dialing
  • Call Transfer
  • Lead Management
  • CRM Integration
  • View all Features

User

$ 150

Per Month

Get Offer
5.0
out of 5 (1 Review)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Vikas Manocha

Help me manage my work.

Read Review

Adversus Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 7.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

Transform your telecalling operations with Runo, the innovative Call Management CRM. Experience over 70% contact ratios and double sales conversions in under 30 days. Streamline with SIM-level call management, auto dialer, real-time analytics, and seamless integration. Read More About Runo

Runo Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • CRM Integration
  • Call Tagging
  • Quality Management
  • Ivr System
  • Call Scoring
  • Historical Reporting
  • Call Recording
  • Real Time Alerts
  • View all Features

Billed Quaterly

$ 12

Per Month

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4.0
out of 5 (1 Review)
Features
5.0
Ease of Use
4.0
Value for Money
4.0
Customer Support
4.0
Tania
Startegy M

What is impressive about Runo is its ability to streamline telecalling operations with features like an auto-dialer, real-time analytics, live team status, and call recording. It requires no capital investment and has low recurring costs, making it highly cost-effective. Users experience improved efficiency and higher contact ratios. Trusted by major brands like Hyundai and Mercedes-Benz, Runo significantly enhances sales processes and team management, making it a standout solution for businesses aiming to optimize their outbound sales efforts.

Read Review

Runo Features and Usability-Based User Satisfaction Score

Rating Score 8.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 8.0

Freshness Score

Out of 10

Social Score 8.0

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

This information is provided by vendor.

MobileSpy is a remote monitoring and control application that lets users spy on and track various activities on a target device, including monitoring social media, multimedia content, SMS, calls, applications, internet data, and GPS tracking, among others. Read More About MobileSpy

MobileSpy Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Battery Optimizer
  • Data Backup
  • Anti Theft
  • Safe Browsing
  • Wi Fi Security
  • Location Tracking
  • App Lock
  • Ad Blocker
  • View all Features

Basic

$ 1

User/Month

Get Offer

Standard

$ 6

User/Month

Get Offer

Premium

$ 8

User/Month

Get Offer

MobileSpy Features and Usability-Based User Satisfaction Score

Freshness Score 6.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 2.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

This information is provided by vendor.

Transform your business calling with VERT-AGE AUTO DIALER! Increase productivity, close deals faster, and enjoy personalized scripts for higher engagement. Experience it now at XENOTTABYTE SERVICES PVT. LTD.! Read More About Vert-Age Auto Dialer

Vert-Age Auto Dialer Caters to

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Customizable Caller Id
  • Call Disposition
  • Multi Campaign Management
  • Call Recording
  • Agent Performance Reports
  • Call Back Scheduling
  • Real Time Analytics
  • Call Scheduling
  • View all Features

Vert-Age Auto Dialer Features and Usability-Based User Satisfaction Score

Freshness Score 6.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 2.0

Monthly website visitor Score

Out of 10

call-monitoring-software-guide

Businesses of all types and sizes have been looking for a platform that can manage and monitor their call center operations, provide analytics, and boost overall business performance. A modern problem requires a modern solution - Call Monitoring Software is one such solution.

Wouldn’t it be great to have a mechanism that could empower supervisors of contact centers to track agent performance, provide timely feedback, and identify areas for improvement? In this case, call monitoring software comes in handy. Businesses can transform their call center from an expense center to a strategic asset by implementing an effective call center monitoring program. 

If you'd like to learn more about call monitoring software, continue reading.

What Is Call Monitoring Software?

Call monitoring software is a tool that records and analyzes phone conversations between customers and support representatives. It can also be used to listen in on live calls, either with or without the knowledge of the customer or agent. By using call monitoring software, businesses can identify areas for improvement, train new agents, and detect fraud.

If implemented effectively, a call monitoring system can assist call centers in administering and managing business operations. With its help, overseers can identify areas that need improvement, scale call performance, and help agents with feedback.

What Are The Types Of Call Monitoring?

Now that we know what call monitoring software is. Let’s delve into the various types that businesses employ to stay on top of their game.

different-types-of-call-monitoring

  1. Live Call Monitoring

    Live Call Monitoring is a powerful yet simple method that involves real-time monitoring of ongoing customer calls. This method allows supervisors to listen in on conversations, provide immediate feedback, guide employees when needed, and ensure that representatives maintain professionalism and adhere to company policies.

  2. Speech Analytics

    Another type of call monitoring is speech analytics. It means using advanced technology to analyze spoken language during customer interactions. In this method, AI-driven algorithms are used to identify keywords, phrases, and sentiments in conversations which can be useful as it provides valuable insights into customer satisfaction and agent performance.

  3. Screen Recording

    Screen Recording is a technology that goes beyond the limitations of Audio Recording by capturing the visual attributes that happen during interactions.  It records the agent's computer screen, allowing supervisors to observe how the agents navigate through the software, use tools, and assist customers.

  4. Call Recording

    The most commonly used type of call monitoring is Call Recording. It involves the complete recording of customer calls. It serves various purposes, including resolving disputes, complying with legal requirements, and analyzing customer feedback.

    All of the above-mentioned types and their abilities can be used for future references and as valuable resources for employee training.

What Is The Difference Between Call Monitoring, Quality Monitoring & Call Quality Monitoring?

Call Monitoring, Quality Monitoring, and Call Quality Monitoring may sound the same but each of these has its own set of uniqueness. Let's shed light and explore the differences between each of them.

Call Monitoring is a fundamental practice that businesses use to oversee and manage phone conversations between agents and customers. This process involves real-time observation or recording of calls. Call monitoring serves several purposes like enhancing customer service, training, and development.

On the other hand, Quality monitoring takes a broader approach to evaluating the overall quality of customer interactions. It not only covers phone calls but other communication channels like emails and chat as well. Some of its key aspects are customer satisfaction and process optimization.

While call monitoring and quality monitoring are vital aspects of communication management, Call Quality Monitoring focuses on the technical aspects of calls. It ensures that the actual call itself, in terms of audio quality and connectivity, meets established standards. Data analysis and audio clarity are its major attributes.

How Does a Call Monitoring System Work?

A call monitoring system is a technology that uses a combination of call recording and analytics related to the calls for monitoring and ensuring the quality of performance of the call center representatives and improving customer service.

Who Uses Call Monitoring Software?

Being a valuable and robust tool, call monitoring software can be used by a variety of people and organizations to improve performance, compliance, and research. Some of the most common users of live call monitoring software include -

users-of-call-monitoring-software

  1. Sales Managers

    The driving force behind any successful sales team is sales managers, who rely on call monitoring software to keep tabs on their team's performance. By monitoring sales calls, they can identify strengths and weaknesses in their team's approach, providing targeted coaching and training to boost sales figures.

  2. Supervisors

    Call monitoring software equips supervisors with tools that are essential to maintain quality control. They can listen to live calls or review recorded ones, ensuring that customer interactions meet the company's standards of service.

  3. Call Center Employees

    Call Center Employees use call monitoring software to maintain a high level of professionalism during their interactions with customers. Being at the forefront of customer service, they need real-time feedback and performance evaluations to help them fine-tune their communication skills and handle customer inquiries more effectively.

  4. Service Agents

    Call center agents utilize call center monitoring software to uphold a sense of professionalism while engaging with customers. As they are, at the forefront of customer service they rely on real-time feedback and performance evaluations to refine their communication abilities and effectively address customer inquiries.

  5. Support Agents

    Support agents are actively involved in providing assistance to customers post-purchase. Call center monitoring software enables them to understand customer pain points better. By analyzing call data with the help of call monitoring tools, they can proactively address common concerns and improve customer satisfaction.

Why Is Call Monitoring Software Essential For Call Centers?

Communication is the key to success and it is a fact for a call center. To ensure all the interactions are seamless and efficient call monitoring software is an essential instrument. Let's examine the various reasons deeply.

importance-of-call-monitoring-software

  1. Workforce Productivity

    A call monitoring system can significantly boost the workforce productivity of a call center. Almost all monitoring softwares allows supervisors to listen in on live calls or review recorded conversations that enable them to provide immediate feedback and coaching to agents.

    Modern call monitoring tools track essential performance metrics, such as call duration, response times, and call outcomes. These metrics help managers identify areas where agents excel and areas that require improvement. By analyzing this data, a call center can implement targeted training programs to enhance overall productivity.

  2. Improves Profitability

    A profitable call center is a successful one, and call-monitoring software contributes significantly to achieving this goal. By pinpointing bottlenecks and areas where resources are not optimally allocated, call centers can make data-driven decisions to reduce operational costs with the help of call monitoring tools.

    Agent performance and customer interactions can be done by using call center softwares. By exploring opportunities for marketing during calls, a call center can improve revenue without increasing the volume of the calls leading to improved profitability.

  3. Quality Assurance

    The paramount of any call center is to maintain high-quality customer interactions. Call center software play a vital role in meeting industry regulations and maintaining a good reputation, call centers must adhere to specific compliance standards.

    By utilizing monitoring programs and tools, Call centers can regularly monitor calls for professionalism, accuracy, and problem resolution, which they can proactively address and enhance customer satisfaction.

  4. Compliance And Data Security

    Call monitoring software typically include strong data encryption and secure storage features, that ensure sensitive customer information is protected from unauthorized access. This makes it easier for call centers to handle sensitive customer data and make compliance.

    Call centers require detailed audit trails to demonstrate compliance with industry regulations. Call center software can provide this by recording and storing all interactions, making it easier to respond to regulations whenever needed.

Benefits of The Best Call Monitoring Software

One of the most critical aspects of communications for businesses is handling calls efficiently. This is where call monitoring software comes into play, by offering numerous benefits that can revolutionize business operations. The following are some of the benefits -

advantages-of-the-best-call-monitoring-software

  1. Real-Time Call Monitoring

    With real-time call monitoring, managers can listen in on live calls simultaneously. With this, businesses can gain an understanding of customer interactions, agent performance, and overall call quality. 

    This enables supervisors to provide immediate feedback and guidance to agents helping them improve their communication skills while interacting with customers. It also empowers agents to quickly resolve any issue and ensure high-standard calls.

  2. Enhanced Quality

    The best monitoring tools enhance call quality by monitoring various call aspects, such as call clarity, background noise, and call drop rates. With call quality improvements powered by call monitoring software, businesses can provide customers with a seamless and frustration-free experience. This results in higher customer satisfaction rates, increased loyalty, and positive word-of-mouth referrals.

  3. Boost Agent Performance

    Effective call monitoring doesn't just benefit customers, it also empowers workforces. Through call monitoring and analysis, supervisors can identify areas where representatives excel and where they need improvements.

    By providing constructive feedback and targeted training, call monitoring software helps agents enhance their skills and confidence. This, in turn, boosts agent performance, resulting in better customer interactions and increased productivity.

  4. Boost Sales

    Call monitoring software plays a pivotal role in boosting sales as well. By analyzing call data and customer interactions with the help of call monitoring solutions, businesses can identify sales opportunities, customer pain points, and effective sales techniques.

    With this data, sales teams can mend their approach toward individual customers resulting in more successful sales pitches and higher conversion rates.

  5. Increase Revenue

    The best call monitoring software can help businesses increase revenue through improved operational efficiencies. By identifying and eliminating bottlenecks in the communication process, companies can streamline operations and reduce costs.

    The call monitoring software analytics capabilities can also help to uncover hidden revenue sources and opportunities for upselling or cross-selling products and services.

Features Of The Call Monitoring Software

Call monitoring software can be a valuable tool for businesses that want to improve their customer service. As it can provide important insights into customer interactions across multiple platforms, and track and analyze customer calls. If you're looking for a call monitoring system, here are the top features to consider.

key-features-of-the-call-monitoring-software

  1. Analytics And Auditing

    To truly understand your customer’s needs you require data. This is where the analytics and auditing feature of the call monitoring system shines. It provides a comprehensive insight into call data. Tracking call volume, call duration, and even the performance of the agents simultaneously can be done. With this information at our fingertips making informed decisions to enhance customer service strategy becomes easier.

  2. Call Listening, Recording & Barging

    Best call monitoring software allows you to listen to customer calls to understand their needs and concerns. You can listen in on live calls, record them for future reference, and even barge in if necessary. The feature is essential for training agents, ensuring quality service, and resolving issues immediately.

  3. Queuing & Routing Calls

    Efficient call monitoring is the cornerstone of exceptional customer service and call monitoring programs can help achieve that with its call queuing and call routing capabilities. Calls can intelligently be assigned to the most suitable reps based on preferred criteria. This reduces customer waiting time and guarantees high-quality service.

  4. Omnichannel Support

    A business needs to reach its customers through various platforms like phone, email, chat, and social media. Call monitoring programs offer omnichannel support that allows seamless management of customer interactions across all channels. This ensures consistency and helps in delivering a unified customer experience.

  5. Live Call Dashboards

    Synchronic visibility is a game changer for managing customer interactions. Call monitoring tools come with live call dashboards that display critical call data. Call queues, agent availability, and call statuses can be monitored by supervisors. This feature can empower businesses to make instant decisions to optimize customer service.

Call Monitoring Best Practices To Implement

It is clear that contact centers need to analyze every call in order to gain detailed insights that can be analyzed, interpreted, shared, and acted upon. To achieve this, businesses need to implement call monitoring best practices. But what's the first step

Here are four steps to setting up effective call quality monitoring in your contact center -

practices-to-implement-in-call-monitoring

  1. Select The Right Team

    The success of any call monitoring program begins with selecting the right team to handle it. Your team should consist of individuals who not only understand the technical aspects of call monitoring but also possess excellent communication skills.

  2. Provide Training

    Once you have your team in place, it's crucial to provide them with the necessary training to upstage in call monitoring. Training should cover various aspects like technology and compliance.

  3. Set Objectives And KPI

    To measure the success of your call monitoring system, you need to incorporate clear objectives like customer satisfaction, increased sales, and agent performance as well as key performance indicators(KPIs) like average call handling time, first call resolution, and customer satisfaction scores. This will ensure that your team is aligned with the company's goals.

  4. Customer Feedback

    Your customers are your best source of insights. Incorporating customer feedback tools like post-call surveys, analyzing customer complaints, and agent feedback into your call monitoring process can significantly improve your operations.

Top 6 Call Monitoring Tools With Features, Pros - Cons, And Pricing

Name
Free Trial
Demo
Pricing

Callhippo

7 Days

Yes

Starting price at $16/user/month

Krispcall

7 Days

Yes

Starting price at $15/user/month

Zendesk

14 Days

Yes

Starting price at $55/user/month

Talkdesk

7 Days

Yes

Starting price at $75/user/month

Cloudtalk

14 Days

Yes

Starting price at $25/user/month

RingCentral

30 Days

Yes

Starting price at $19.99/month

The universe of call monitoring tools is enormous, with a variety of options that offer different features and capabilities. To help you choose the right tool for your needs, here are six trendy call-monitoring tools to consider -

1. Callhippo

callhippo-call-monitoring-dashboard

Callhippo is a flexible call-monitoring tool provider that helps businesses improve communication. With its modern features, it empowers businesses to provide top-notch customer service.

By leveraging Callhippos’ advanced call monitoring solutions, businesses can elevate their responsiveness and deliver seamless, tech-driven customer support.

Features
  • Reliable dashboard
  • Call tracking
  • Call recording
  • ACD (Automatic Call Distribution)
  • CC2 Technology
  • Call monitoring
  • Call forwarding
Pros
  • Setting it up is a quick process and navigation is easy
  • Agent’s productivity can be boosted with its high customizability
  • It can be easily integrated into other features.
Cons
  • It only allows metered calling
  • It doesn't log the call recordings into the CRM automatically

Pricing

  • Bronze: $16 per user/month
  • Silver: $24 per user/month
  • Platinum: $40 per user/month

2. Krispcall

krispcall-call-monitoring-dashboard

Krispcall is one of the top and most powerful virtual call-monitoring systems focusing on enhancing customer interactions. It boasts an exceedingly user-friendly interface that simplifies utility and affordable plans that can fulfill the needs of any business environment.

KrispCall provides the right tools that can enhance the productivity of a call center along with world-class customer support to help you with your technical concerns and give a leading edge to your business.

Features
Pros
  • It offers exceptional multi-channel support
  • The IVR system is top-notch
  • Provides real-time reporting and analysis
Cons
  • It has no option for call barging
  • The Windows and Mac OS apps aren’t available

Pricing

  • Essential: $15 per user/month
  • Standard: $40 per user/month
  • Enterprise: Custom

3. Zendesk

zendesk-call-monitoring-dashboard

A call monitoring solution with a wide range of features, like Zendesk, is a good choice for businesses of all sizes. In addition to being easy to use and integrating with CRM, it also offers detailed analytics on call traffic.

Zendesk is renowned for its customer support solutions, and its call monitoring features are no exception. It seamlessly integrates with Zendesk Support to provide a comprehensive customer service platform.

Features
  • APIs, SDKs, and integrations
  • Omnichannel support
  • Call monitoring
  • Embedded call back within the web widget
  • Click to call capability
Pros
  • It provides a lot of customization options
  • Offers extensive, powerful reporting and analysis
  • Supports integrations with third-party applications and systems
Cons
  • Top features are only available at higher pricing tiers
  • Its user interface is not intuitive or customizable
  • Its ticket system is not suitable for small businesses

Pricing

  • Suite Team: $55 per user/month
  • Suite Growth: $89 per user/month
  • Suite Professional: $115 per user/month
  • Suite Enterprise: Contact sales

4. Talkdesk

talkdesk-call-monitoring-dashboard

Talkdesk provides a complete set of modern features and services that make it an ideal option for businesses looking for a scalable and flexible call monitoring system to implement into their service.

Talkdesk specializes in empowering contact centers with its call monitoring capabilities. It offers features like call barging, call whispering, and sentiment analysis to enhance agent performance.

Features
  • Cloud-based contact center
  • AI technology
  • Call monitoring 
  • Self-service capabilities
  • Customer experience analytics
Pros
  • It has detailed and granular IVR flows
  • It offers AI assistance for live agents
  • A call center's efficiency is enhanced by its intelligent routing system
Cons
  • It has no offer for free trials
  • Its dashboard needs to be more user-friendly
  • Frequent drops in call quality and connectivity

Pricing

  • CX Cloud Essentials: $75 per user/month
  • CX Cloud Elevate: $95 per user/month
  • CX Cloud Elite: $125 per user/month

5. Cloudtalk

cloudtalk-call-monitoring-dashboard

Cloudtalk is one of the top and most highly efficient call-monitoring tools that is designed for organizations of any type. It offers a huge number of advanced features that make it easier for call center teams to manage their operations.

Cloudtalk offers a scalable call monitoring tool suitable for businesses of all sizes. It provides powerful features that can facilitate the growth of an organization.

Features
  • Skill based routing
  • Real-time dashboard
  • Call monitoring
  • Emotion analytics
  • Custom reporting
Pros
  • It has an easy-to-use interface
  • It offers AI assistance, especially for live agents
  • Also supports multi-platform operations
Cons
  • The mobile app needs improvements
  • No option to initiate a conference call
  • Outbound calls are expensive in certain regions

Pricing

  • Starter: $25 per user/month
  • Essential: $30 per user/month
  • Expert: $50 per user/month

6. RingCentral

ringcentral-call-monitoring-dashboard

RingCentral is known as a complete communication platform that offers call monitoring as one of its many features. With its highly efficient program, it ensures effortless customer service and accelerates business operations.

In addition to its wide range of advanced features, this call center quality monitoring software enables seamless communication for a superior customer experience.

Features
Pros
  • Developers can have easy access to advanced APIs and integrations.
  • It can be seamlessly integrated into other third-party applications
  • Constantly offers reliable customer and tech support
Cons
  • Its software needs more options for integration
  • Does not provide a central phone system
  • Contract cancellation takes some time

Pricing

  • Essentials: $19.99 per month 
  • Standard: $27.99 per month 
  • Premium: $34.99 per month
  • Ultimate: $49.99 per month 

Latest Trends In Call Monitoring Systems

Call monitoring systems are crucial for quality customer service, compliance, and gaining valuable insights. In the future, call monitoring systems will become more sophisticated as technology continues to advance. The latest trends are reshaping how businesses interact with customers and accepting these innovations can give your business a competitive edge in the market.

In the field of call monitoring systems, these three trends are most prominent:

trends-in-call-monitoring-systems

  1. AI-Powered Analytics

    One of the most innovative and significant trends in this landscape is the integration of AI-powered analytic tools. AI algorithms can analyze vast volumes of call data, allowing businesses to gain deeper insights into customer interactions, agent performance, and call quality.

  2. Multi-Channel Monitoring

    As customer communication channels continue to expand, call monitoring system software  must evolve too. Multi-Channel Monitoring is another critical trend in the industry that has become essential in ensuring that businesses can effectively monitor interactions across various platforms.

  3. Speech And Text Analysis

    Analyzing the content of calls and messages is becoming increasingly important. Speech and text analysis technology is playing a pivotal role in deciphering the meaning behind customer interactions.

Conclusion

In summary, the ideal call monitoring software goes beyond being a tool. It serves as a strategic asset, for businesses aiming to flourish in today's fiercely competitive landscape. It enables businesses to communicate efficiently enhance customer service and attain levels of productivity.

Embracing this technology will set you on a path, towards boosting your business performance and achieving success.

FAQs

Is call monitoring legal?

Call Monitoring is completely legal in most countries. However, countries like the USA have variable laws that make it illegal in some states. So, you must be watchful before implementing it into your call center system.

What is the cost of Call Monitoring Software?

A call monitoring software can cost you around $20 to $150 per month per user excluding one-time development costs which can range upto a thousand dollars.

Are monitored calls recorded?

Call monitoring and call recording are two different things. Generally, monitored calls are not recorded. However, with the help of a configuration of the call monitoring system recordings of monitored calls can be done. Admins can change the configuration anytime to start the start recording of the call being monitored.

How can you monitor your call center quality?

You can monitor your call quality by listening to available recordings to assess staff performance, transcribing recordings for a more detailed analysis of agent-customer interactions, and using automated call quality monitoring software that can listen to tools, identify key phrases and flag calls for a review.

Can multiple supervisors monitor a call at the same time?

A call can be monitored by multiple supervisors at the same time. Call monitoring software have a feature called multi-party monitoring or concurrent monitoring that is designed specifically for this. It serves various purposes like quality assurance, training, and problem resolution.

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Last Updated: August 20, 2024