Best Call Recording Software

Best call recording software options ruling the market are ACR, Cube, Blackbox, and JustPress Record. Such call recording solutions are used to record the digital audios over telephone calls.

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List of 20 Best Call Recording Software

Showing 1 - 20 of 109 products

Category Champions | 2023

#1

CallHippo is an automatic call recording software that is best suited for small businesses. It offers highly-robust features that include call recording, call analytics, call forwarding, voice mails, and more. You can buy local numbers in more than 50 countries. Read CallHippo Reviews

Starting Price: $20 User/Month

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Recent Review

"It is easy to use" - Sania Shah

Most Reviewed

Emergents | 2023

#2

CallRail is a call analysis software that automatically qualifies leads using CallScore. It offers tools to analyze which campaigns are driving conversion and evaluate service levels. It can be integrated with several third-party marketing and sales software. Read CallRail Reviews

Starting Price: Available on Request

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Recent Review

"My personal review on CallRail." - nadeem Iqbal mirza

#3

OpenPhone is a fully-featured business phone software designed to serve SMEs, startups, Agencies, and Enterprises. OpenPhone provides end-to-end solutions designed for Web apps. This Business Phone System offers Call Monitoring, Mobile Access, Call Recording, Call Management, and IVR / Voice Recognition in one place. Read OpenPhone Reviews

Starting Price: $10 User/Month

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Recent Review

"An honest Review" - Arsalu Khan

#4

iPlum is a fully featured VoIP Software designed to serve SMEs, Startup, Agencies, Enterprises. iPlum provides end-to-end solutions designed for Web App. This VoIP System offers Call Monitoring, Contact Management, Unified Communications, Call Routing, Call Recording at one place.   Read iPlum Reviews

Starting Price: Available on Request

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Recent Review

"Review about iplum" - Haroon Saghir

#5

VirtualPBX is a fully featured intelligent phone solutions that save traditional phone systems and offers VoIP, analog and smartphone options. Modern qualities i.e personal preference, route call, multiple phone number options, voicemail, conference call and allow automated calls to departments like 2 for services and 3 for accounting. Read VirtualPBX Reviews

Starting Price: $9 Per Month

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Recent Review

"Write Review for VirtualPBX" - Bilal khan

#6

DialerHQ allows you to make calls and send messages from your second number without interacting with your personal number. For higher security, the conversation is completely private. Read DialerHQ Reviews

Starting Price: $10 Per Month

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Recent Review

"Got rid of 2 extra phones. What a relief." - Ralph K

#7

Aircall is a best, simple and new generation cloud-based call center software. It is getting to toll-free numbers provides from your any area or country and easily craft greeting and leave of not-attendance messages. It is the ability to route calls according to CLID/ANI, DNIS, ISDN calling number.   Learn more about Aircall

Starting Price: $30 User/Month/Billed Annually

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#8

Ameyo's Contact Center Software helps improve first call resolution and reduces agents' idle time significantly, thereby boosting overall productivity. Ameyo endows with CX rich solutions which are easy to access & agent friendly, yet affordable. Read Ameyo Contact Center Reviews

Starting Price: Available on Request

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Recent Review

"Highly recommended for any organization who dialing daily basics " - Aman Kumar

Category Champions | 2023

#9

CloudTalk is a fully featured Call Center Software designed to serve Agencies, SMEs. This online Call Center offers Queue Management, Call Recording, Contact Management, VoIP at one place. Read CloudTalk Reviews

Starting Price: $25 User/Month/Billed Annually

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Recent Review

"Review on CloudTalk" - Nick

Contenders | 2023

#10

Five9's call recording software allows you to record all calls between agents and customers and also the ones in the IVR. Besides, it offers robust filtering capabilities to quickly and easily identify the recordings that require review. Read Five9 Reviews

Starting Price: Available on Request

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Recent Review

"Five9" - Allison Papasin

#11

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. Learn more about Freshdesk Contact Center (formerly Freshcaller)

Starting Price: Available on Request

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#12

Through scalable and flexible contact center virtualization genesys create a great customer experience. With Genesys it creating a powerful, virtualized customer engagement environment to route any customer interaction across your departments. Learn more about Genesys

Starting Price: Available on Request

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#13

NICE inContact Call Center is a fully featured Call Recording & Analytics Software designed to serve Enterprises, SMEs. NICE inContact Call Center provides end-to-end solutions designed for Windows. This online Call Recording & Analytics system offers Call Sharing, Distributed Call Recording, Recording Bookmarking, File Transfer, Scheduled Recording at one place. Read NICE inContact Call Center Reviews

Starting Price: Available on Request

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#14

RingCentral is the award-winning solution for communication and collaboration. It is the server-based, most flexible, customized and cost effective solution. Empower the workforces to be connected by voice, video calling, team messaging, collaboration, online conference meetings. Read RingCentral Reviews

Starting Price: $19.99 User/Month

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Recent Review

"Descent product" - Rahul Deewan

Emergents | 2023

#15

TalkDesk is the best call recording software for business as it offers a recording of both inbound and outbound calls. It acts as a fully functional call center by providing users with an online platform that can manage their calls for them. Learn more about Talkdesk

Starting Price: $25 Agent/Month

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#16

Twilio call tracking is a better way to measure call tracking conversionInstantly provision phone numbers for marketing campaigns or lead gen, and track results. It make products and decisions every day around our core values. They drive what we build and they drive what we do for your customers. Read Twilio Reviews

Starting Price: Available on Request

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Recent Review

"Good Comment" - Watch Dogs

#17

Bitrix24 is one of the best CRM software which provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts. It is a collaboration platform that's perfect for CRM. It has over 30 tools that will help your business grow and enjoy the work in a team. Read Bitrix24 Reviews

Starting Price: Available on Request

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Recent Review

"TOP 1 CRM Software- Bitrix 24" - evez

#18

Make your sales representative highly trained by training them with AI. Gong.io reinforces training at every level by including the data gathered from real-time conversation. It can easily create data-rich and flexible training material. Learn more about Gong.io

Starting Price: Available on Request

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#19

JustCall is a fully featured Call Center Software designed to serve SMEs, Enterprises. JustCall provides end-to-end solutions designed for Macintosh. This online Call Center system offers Predictive Dialer, Inbound Call Center, Real-time Chat, Call Scripting, Call Center Management at one place. Learn more about JustCall

Starting Price: $25 Per Month

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Category Champions | 2023

#20

LiveAgent is a fully equipped help-desk and live-chat software. LiveAgent enables you to streamline all your communication channels into one universal inbox which can be accessed by your whole customer support team. Read LiveAgent Reviews

Starting Price: $9 Agent/Month

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Recent Review

"easy to use and very helpful customer service tool" - Jozef

Until 30th Jun 2023

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Call Recording Software Guide

Call Recording Software: A Definitive Guide

Call recording software is nothing but a set of computer programs that enable you to record incoming and outgoing telephonic conversations. It records calls over a PSTN (Public Switched Telephone Network) or VoIP system (Voice over IP) in a digital audio file format.

It lets you easily capture, archive, playback, organize, and share call recordings. Many confuse call recording with call logging and tracking, but they are not the same. The latter only records details about the call but not the conversation.

The purpose of using call recording software differs from industry to industry, depending on their unique requirements. For instance, banking and trading companies use it to resolve disputes, verify facts, and meet compliance regulations. Call centers use it to improve call and service quality. General businesses use it to train and coach staff to help improve sales efforts.

Automatic call recording software is quite easy to deploy and operate. You can easily search your call records based on the time and date of calls, durations, or who attended the call.

What are the Benefits of Using Automatic Call Recording Software in a Call Center?

The benefits of using automatic call recording software are numerous. Let's highlight the top three:

Benefits Of Using Call Recording Software

  1. Operational Efficiency

    Operational efficiency directly affects your cost and bottom line. Less efficiency means low work productivity; thus, it instantly affects your revenue. Voice call recording software can help you achieve higher levels of efficiency and productivity. Call recording allows you to perform the ongoing performance review rather than just doing it annually. This regular feedback session helps increase work productivity and performance, leading to maximized profit margins, satisfied customers, and happy agents.

  2. Content Creation

    You know how every business is going online, and content creation is one of the ways to create your brand visibility. Reviewing your call recordings can help you find out the problems your customers are facing, and you can use the same to create content around it. It will result in increased traffic to your site. You can create FAQs for commonly asked questions on your support line or even use outstanding feedback as a specific marketing copy. You can easily store and organize all your call recordings using phone call recording software.

  3. Lead Qualification

    One core benefit of using call analysis software is that it automatically transcribes the conversation for you. That means you don't have to waste time doing it manually. Integrating your automatic call recording software with a call scoring program will help you instantly identify good leads. The system analyzes data based on the keywords mentioned, the length of the call, and a few other factors in determining the potential leads.

  4. Quality and Assurance Control

    For a quality control manager, call recording plays a crucial role in the internal quality assurance program. It ensures that all your agents provide a first-class experience for your customers. Call center recording software allows you to automatically record all calls and listen to the interaction between an agent and a customer. You can easily identify the areas where your agents need improvement and see if your team is following the best practices. This will not only save you time and money but extra effort too.

  5. Onboarding and Training

    When onboarding new agents, sharing those call recordings can help with onboarding and training programs. Listening to those call records can help eliminate the chances of repeating or experiencing a costly error. So instead of trying out their skills on customers, they can learn from past calls. Such practices act as learning material for your newly hired agents.

  6. Compliant Agents

    Recording calls helps to maintain compliance with all the industry regulations. For instance, the government constantly monitors financial companies like banks and insurance companies. They need to record all verbal communications for regulatory purposes. Besides, these call records are also referred to as needed, especially in the case of a liability complaint.

How does Call Recording Software Work?

Voice call recording software is an invaluable tool for businesses. It not only helps in improving customer experiences but enhances overall business efficiency.

VoIP call recording or hosted PBX call recording makes use of recording software. The mechanism of auto-recording of calls is as follows:

  • The first step is that you direct your VoIP service provider to activate this facility for your outbound and inbound phone calls.

  • Once call recording is activated for a chosen line, all the calls — coming and going — from/to that extension are securely recorded and converted into audio data files.

  • The system then automatically or manually organizes and archives the data into several different file formats to be played anytime. Records can be played as many times as you want.

One important thing to note is that the call is either saved in the cloud or on-premises, depending on your phone system and service provider.

What are the Best Features of Call Recording Software?

Here are a few essential features and modules of automatic call recording software to look out for:

Features Of Call Recording Software

  1. Scalability

    One significant feature of phone call recording software is scalability. The software should be able to accommodate your needs as your business grows. It shouldn't be restricted by the number of staff that can use the system. When your team expands, you don't want to invest in a new system again. And neither should the system be far bigger than you will ever use. While selecting a call recording software for business, choose the one that can expand based on contract, the number of agents, call volumes, and even departments. Look for flexibility and adaptability if you are thinking long-term.

  2. Easy-to-Use and Intuitive Interface

    An ideal call recording system for an office is one that has a user-friendly interface. Get a system that requires minimal training for your supervisor to use. You don't want to make another investment in a separate voice call recording software training program to teach your staff. The interface makes all the difference. A system with easy navigation makes it easy for managers to keep track of call recording software. That's why you should always go for the trial version before purchasing it to check its functionality and interface.

  3. Search Capabilities

    The system should let you scan through the recordings using different filters when trying to monitor calls. You should easily find tagged calls, sort calls by agent names, call duration, date and time, caller ID, and more. This robust search capability can help save time as you can quickly pull up calls. Besides, it gives you more control over the feedback process.

Tips to Use Call Recording System for Office

Many businesses don't realize the importance of using a call recording system for the office. They dismiss the idea by saying it does not really contribute to the company. But it's not at all true.

The unlimited call recording and playback of your calls can help your business in many ways. Here are a few ways to use phone call recording software to your benefit.

  1. Reporting and Analysis

    Best call recording software lets you easily record, store, organize, playback, and share call recordings. You can use these recordings to make smart business decisions. You can see what campaigns are working and driving more traffic, do the A/B test for different approaches to different problems, and generate reports on the same. It also provides a clear insight into your customer feedback over the phone.

  2. Customer Satisfaction

    An automatic call recording software will record an agent's calls, and as a service manager, you can monitor those calls. The conversation between a customer and your agent is vital. The agent needs to maintain phone etiquette, treat their customers right, communicate softly, and solve all their problems. The management can easily monitor them by recording and listening to these calls.

FAQs of Call Recording Software

Call recording software is an automated computer program that records incoming and outgoing phone calls. These audiotapes are efficiently used during marketing, training, and other business-related analyses.

Every organization has unique business needs to record calls and limit the functions according to its objectives. Generally, the cost of call recording software depends on the features it comprises, along with a comprehensive interface. If you invest in VersaDial call recording software, a monthly subscription starts from $8/channel.

The pricing model of this call recording tool is divided into a software subscription of 1 year and a permanent license. Similarly, you can compare the other options for call recording solutions.

In the call centers, it is essential to ensure that customer care agents perform efficiently and productively. This is where the call recording software gets utilized for recording calls to assess the accuracy of on-call information and the employee's performance. Besides, other purposes of recording a call are training & quality assessment, improving customer experience, training agents more effectively, and ensuring compliance regulations.

Most call centers have a pre-defined regulatory compliance system for maintaining the call recordings of customers. Quality assurance measures are followed by the organization to manage data. There are two parameters used for deleting the user information from the database of the organization:

  • Call recordings are deleted after a set period.
  • At the customer's request, call recordings are deleted from the database

Many call centers provide automated information; our agents inform the customer about the recorded call. They are also told that these call recordings will be used for internal quality improvement purposes. On the other hand, if the organization uses a call recording platform without informing customers, it’s completely legal.

Call Recording Software in following industries

Last Updated: April 24, 2023