Best Call Routing Software
Best call routing software are Avaya, MyOperator, Exotel, and Badger Maps. These applications are used to read out the calls in the particular directions and ensure no caller has to deal with a wrong executive who can’t solve their problems.
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List of 20 Best Call Routing Software
Software by CallRail Inc.
CallRail call tracking software provides call analytics to data driven marketers so they can improve customer acquisition. Delivering intuitive self-service software to businesses that care about phone calls, CallRail enables smart marketers to know what makes their phone ring. Read CallRail Reviews
Software by OpenPhone Technologies Inc
OpenPhone is a fully-featured business phone software designed to serve SMEs, startups, Agencies, and Enterprises. OpenPhone provides end-to-end solutions designed for Web apps. This Business Phone System offers Call Monitoring, Mobile Access, Call Recording, Call Management, and IVR / Voice Recognition in one place. Read OpenPhone Reviews
Category Champions | 2023
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Experience mobile-first cloud telephony
MyOperator is India's top cloud communication provider, with 10,000+ businesses like Amazon, Myntra, and Apollo using its offerings like Corporate Line, 360-degree Campaign Management, and Office IVR. Read MyOperator Reviews
MyOperator's Pros and Cons
MyOperator offers a user-friendly interface, advanced call routing options, call recording, and real-time analytics that help businesses enhance their customer support and communication processes.
Customer support
One potential downside of MyOperator is that it may not be suitable for very small businesses that do not receive a high volume of calls, as the pricing plans are geared towards larger organizations.
Outgoing calls are extremely expensive restricting us from using the outgoing services.
Category Champions | 2023
Software by Bitrix Inc.
Bitrix24 is one of the best CRM software which provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts. It is a collaboration platform that's perfect for CRM. It has over 30 tools that will help your business grow and enjoy the work in a team. Read Bitrix24 Reviews
Bitrix24's Pros and Cons
The most impressive features of Bitrix 24 are tasks, workgroups and, most importantly, the CRM system. The program is easy to use on computers. This program gives a positive direction to any company.
Its long lasting Feature list
A missing feature in Bitrix 24 is the employee tracking section. Business owners need tracking programs to increase their trust in their employees. If the tracking function is added to this program, it will become the number one program in the CRM sector
User Interface is quite complicated
Category Champions | 2023
Call Tracking Software
FreeCallTracking.ai is a powerful call tracking software to track all phone calls from digital & advertising platform with our call tracking, recording & monitoring solutions with real-time reporting, keyword-level-tracking, dynamic number insertion. Read FreeCallTracking AI Reviews
FreeCallTracking AI's Pros and Cons
I found the structure of the website impressive.
Its tracking system is really good
I think that they should go into more detail about how the service works.
tracking system
Category Champions | 2023
Telephony Solution for Growing business
SparkTG is a Cloud-based Contact Centre Solution provider, trusted by many scaling startups & growing organizations. Apart from giving an exceptional experience to callers, it helps in complete contact center tracking by real-time dashboards, reports & recording. Read SparkTG Reviews
SparkTG's Pros and Cons
The product is easy to use, not glitchy, and the customer support has always been very proactive.
Features are most important like a detailed report of the caller. No downtime in the service. Anytime you can call for support.
The product has been a perfect fit for us.
Add bulk SMS features in the dashboard.
Contenders | 2023
Remote-Ready Customer Communication Solutions Over
Exotel is Asia’s largest cloud communication platform, supporting 4k+ businesses across India & SEA through calls & SMS for sales & support teams. Deploy a reliable & scalable solution for businesses of any size within 30 minutes. Read Exotel Reviews
Exotel's Pros and Cons
It has helped us manage our calls in the best possible and effectiveway.
We are gald we switched to this software for calling. It has helped us make the call process more relaxing
Sometimes the international calls get disconnected.
there is no free-trial session available.
Software by Ozonetel
Ozonetel is an industry leader within the Customer Experience space. Ozonetel’s cloud telephony solution helps businesses manage all conversations across voice, chat, SMS, social media & WhatsApp in one place. Read Ozonetel CloudAgent Reviews
Contenders | 2023
Software by Avaya Inc
Avaya build a better customer experience by Improving Contact Center Operations. It streamline contact center operations and increase agent productivity. Read Avaya Reviews
Avaya's Pros and Cons
Calling facility and productivity.
Smooth Calling Experience & Easy Connectivity.
Monitoring or Recording
Disconnects automatically as the traffic increases.
Contenders | 2023
Route Planner for field salespeople
Badger provides automatic territory management for Field Sales Reps by helping them take action on their customer data by visualizing it on a map. Reps use it to optimize schedules and routes to get more meetings and sales. Badger solves their daily problems in minutes rather than hours, and showing the best opportunities along the way. Read Badger Maps Reviews
Badger Maps's Pros and Cons
- You spend less time planning routes.- You can create routes quickly and optimize them with the click of a button.- You are able to schedule meetings with clients in Badger.- Badger allows you to discover new potential customers that you didn’t even know existed.
Lasso tool to select a lot of accounts at once, customer support, account interaction check-ins
Sometimes it was difficult to re-import more data and create fields, but someone from the customer support could help you out.
Hard to input account information but can send to support team
Pay Per Call Tracking Software
Dialics is a cloud-based inbound call tracking software for professional Pay Per Call Marketers. It helps businesses to manage call attributions, recording and routing and helps measure campaigns performance and make better marketing decisions. Read Dialics Reviews
Emergents | 2023
Software by Aircall
Aircall is a best, simple and new generation cloud-based call center software. It is getting to toll-free numbers provides from your any area or country and easily craft greeting and leave of not-attendance messages. It is the ability to route calls according to CLID/ANI, DNIS, ISDN calling number. Learn more about Aircall
Emergents | 2023
Flexible, Affordable, and Easy-to-Use Cloud Contac
AVOXI Genius is the first affordable cloud-based call center software platform to integrate with your contact center solution. With phone numbers in 170+ countries, easily manage your business communications from anywhere in the world. Learn more about AVOXI
Emergents | 2023
Software by boberdoo.com
Since 2001, boberdoo has been producing the most advanced lead distribution software on the market. Now, with It automated outbound marketing system, you have all the tools you need to take your lead business to the next level. Learn more about Boberdoo
High Performer | 2023
Software by 8x8, Inc
8x8 Virtual Office is best powerful and one of the most popular Collaboration software. It has team members can be more effective at working and information and updation will be anytime. That business will be able to move faster. Learn more about 8x8 Virtual Office
High Performer | 2023
Software by ClickPoint Software
SalesExec is the advance solution for lead management. Specially designed for the sales company and call centers. Helps to close more leads in very less time. Accurately get leads flow with quantity and quality. Also, improves the sales efficiency and make an efficient lead conversion. Learn more about SalesExec
Emergents | 2023
Software by 1Call Division of AMTELCO
On-Call Scheduling is a fully featured Medical Practice Management Software designed to serve Startups, Enterprises. On-Call Scheduling provides end-to-end solutions designed for Web App. This online Medical Practice Management system offers Drag & Drop, Facility Scheduling, Physician Scheduling, Staff Scheduling at one place. Learn more about On-Call Scheduling
Emergents | 2023
Software by Convirza
Convirza is a fully featured Call Tracking Software designed to serve Startups, SMEs. Convirza provides end-to-end solutions designed for Windows. This online Call Tracking system offers Event Triggered Recording, Caller Identification, Keyword Tracking, Call Recording, File Transfer at one place. Learn more about Convirza
Emergents | 2023
Software by CallFire Inc.
CallFire is an efficient calling and texting software that helps you reach more clients so as to increase sales. This award-winning software is a market leader in its domain. It is trusted by businesses across industries for minimizing customer attrition. Learn more about CallFire
Emergents | 2023
Software by DYL
DYL is the powerful solution for Contact management. By helping this solution, you can track easily and quickly all the customer information in a single dashboard. There is also the facility to generate lead to sales and follow-up for every communication. Learn more about DYL
Compare Pricing Plans of Top Call Routing Software Providers
| Name | Ratings & Reviews | Starting Price | Free Trial? | |
|---|---|---|---|---|
| MyOperator | 4.4 | $34.71 Per Month | Yes | Learn More |
| Bitrix24 | 4.4 | Available on Request | Yes | Learn More |
| FreeCallTracking AI | 5.0 | $0 Single User/Month | Yes | Learn More |
| SparkTG | 4.6 | $13.89 User/Month | Yes | Learn More |
| OpenPhone | 4.3 | $10 User/Month | Yes | Learn More |
FAQs of Call Routing Software
Call Routing Software is a special type of application which is employed at the front desk management, ensuring it can understand what the caller options are and reroute the call accordingly to the main executive who will be able to handle the issue. Also, if any network line is busy and completely loaded, the call will be redirected back to another executive operating within the same network but having less traffic.