Best Call Tracking Software
Best call tracking software in India are Invoca, CallHippo, CallRail, CallAction, and CallTrackingMetrics. These call-tracking app help record the caller's information, such as the time, duration, and caller ID.
List of 20 Best Call Tracking Software
A new generation of VoIP for Business
Zadarma is a fully featured Cloud Telephony & IVRS Software designed to serve Enterprises, Agencies. Zadarma provides end-to-end solutions designed for Web App. This online Cloud Telephony & IVRS system offers Outbound Reporting, Call Routing, IVR / Voice Recognition, Virtual Call Center, Predictive Dialer at one place. Read Zadarma Reviews
Software by Vonage
Vonage is a cloud-based Intelligent Phone System that unified communication for small and medium-sized business. Features i.e business asset by customers budget, good services, customize and save time and money and give smart advice. Read Vonage Reviews
Software by Ooma, Inc
Ooma is a simple yet powerful cloud-based business phone software. It helps you talk, text, use a security camera, use wireless setup, auto attendant calls, call forwarding, call conferencing and much more. Read Ooma Reviews
Category Champions | 2023
Offering reliable call tracking in 190+ countries
With features like Call logs, VoIP call tracker, and Voice & data integration, Call Hippo does effortless call tracking without spending million dollars. This call tracking software for iPhone can do call tracking in a blended and inbound call center. Read CallHippo Reviews
Emergents | 2023
It comes with a 14-days free trial
CallRail is an ultra-modern call tracking software for PC which can track the calls associated with particular ads and marketing campaigns and help you find out the ROI. It can track calls coming from digital and offline marketing campaigns. Read CallRail Reviews
The Virtual Phone System for efficient teams
DialerHQ allows you to make calls and send messages from your second number without interacting with your personal number. For higher security, the conversation is completely private. Read DialerHQ Reviews
Category Champions | 2023
Software by Enthu
Enthu is a Conversation Intelligence Software powered by AI & ML. Suited for B2B SMEs, mid-market companies and contact centers, Enthu allows sales teams record, transcribe and audit all the customer conversations without the need to listen to every single call. Read Enthu Reviews
Contenders | 2023
AI-Driven Speech Analytics
CallHippo Coach is a Conversation Intelligence Software powered by AI & ML. Suited for B2B SMEs, mid-market companies and contact centers, CallHippo Coach allows sales teams record, transcribe and audit all the customer conversations without the need to listen to every single call. Read CallHippo Speech Analytics Reviews
CallHippo Speech Analytics's Pros and Cons
Very very expensive, nothing good about it what it looks is different from what it is don't fall in their trap, they can't be trusted i was told to even remove my review for the first time i had written about them, i took it into consideration but now can't even take it up anyone they are cheaters
Flexible, Affordable, and Easy-to-Use Cloud Contac
AVOXI Genius is the first affordable cloud-based call center software platform to integrate with your contact center solution. With phone numbers in 170+ countries, easily manage your business communications from anywhere in the world. Learn more about AVOXI
Contenders | 2023
Has advanced routing engines for support
Create data-driven call logs and do call tracking all across the devices by using Freshcaller. This call tracking software for PC can also do call sharing over a single click. It can handle every single call tracking scenario with equal ease and perfection. Learn more about Freshdesk Contact Center (formerly Freshcaller)
Contenders | 2023
Outbound dialing done right
A B2B SaaS company for outbound call centers. We provide software for industries like telecom, finance, insurance etc. Thousands of agents are using Adversus daily for improving outbound prospecting in Europe and US based companies. Read Adversus Reviews
Better call outcomes.Always
Voiso is a premium telecom software solution designed to streamline call center operations. In addition to customizable dashboards, agile historical reporting, and advanced call recording features, Voiso offers DID numbers from 120+ countries, only a few clicks away. Learn more about Voiso
High Performer | 2023
Save 30% in call tracking operations with RingCentral
RingCentral is here to deliver comprehensive call tracking. This incoming call tracking software for PC has an easy set-up facility and can be operated remotely without leaving a trace of call tracking. It can do voicemail to text transcription. Read RingCentral Reviews
Category Champions | 2023
Software by Convoso
Convoso is the cloud-based solution for the call center management. Having robust and reliable tool for the contact platform. Accelerate the sales productivity by improving conversion time and deliver instant services. Read Convoso Reviews
Convoso's Pros and Cons
Pros: The best implementation and support team I have ever worked with. They help you set up everything and are always there for you when you need help or if there are any issues. The software is incredibly powerful and customizable. Its features far exceed any other solution in the market for outbound call center software. The predictive dialer increased our contact rates and with their hyper-accurate voicemail detector, we saved a lot of time and money.
List Management, Real time Dashboard, Dynamic Scripting, Answering Machine Detection, Compliance Support
Cons: The admin interface could be improved to be more visually pleasing but the customization of the software makes up for it.
It requires a newer computer and strong internet.
Software by 8x8, Inc
8x8 Virtual Office is best powerful and one of the most popular Collaboration software. It has team members can be more effective at working and information and updation will be anytime. That business will be able to move faster. Learn more about 8x8 Virtual Office
Category Champions | 2023
1000+ satisfied all across the globe
CloudTalk can win your trust when you in dearth need of reliable and comprehensive call tracking from a remote location. This call tracking software for PC comes with a powerful features suite that can take care of every single task involved in call tracking. Read CloudTalk Reviews
CloudTalk's Pros and Cons
Well sold to us! The integration into our crm and recording feature.
Easy to use and very user friendly, can start immediately. Sales and support team especially Chia has been very helpful and responsive.
Their terms and conditions are awful - really unfair on their customers. Their app is very weak.
Talktime charges for Singapore seem to be on higher side compared to other dialer even with preferential pricing. Will be good if can download all the call logs at one go and to sort them according to length of call
High Performer | 2023
Brings IVR as a responsive receptionist for you
With a responsive IVR and detailed call tracking, MyOperator will make your inbound and outbound calls data-driven. By using this incoming call tracking software for PC, you can even track the entire life cycle of voicemails. Read MyOperator Reviews
MyOperator's Pros and Cons
MyOperator offers a user-friendly interface, advanced call routing options, call recording, and real-time analytics that help businesses enhance their customer support and communication processes.
One potential downside of MyOperator is that it may not be suitable for very small businesses that do not receive a high volume of calls, as the pricing plans are geared towards larger organizations.
Outgoing calls are extremely expensive restricting us from using the outgoing services.
Category Champions | 2023
Software by Servetel Communications
Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions. Read Servetel Reviews
Servetel's Pros and Cons
As an entrepreneur, I can tell you that working with cloud-based call management software can be a game changer when it comes to your business communications. Servetel cloud telephony solution is one of the most affordable and user-friendly business
“I have been using this software for 2 years but haven’t ever experienced any disadvantages or shortcomings of it Customer support could be improved. Rest, everything is good.”Alia Tripathi - Sep 6, 2022
Category Champions | 2023
Call Tracking Software
FreeCallTracking.ai is a powerful call tracking software to track all phone calls from digital & advertising platform with our call tracking, recording & monitoring solutions with real-time reporting, keyword-level-tracking, dynamic number insertion. Read FreeCallTracking AI Reviews
FreeCallTracking AI's Pros and Cons
I found the structure of the website impressive.
Its tracking system is really good
I think that they should go into more detail about how the service works.
Category Champions | 2023
Telephony Solution for Growing business
SparkTG is a Cloud-based Contact Centre Solution provider, trusted by many scaling startups & growing organizations. Apart from giving an exceptional experience to callers, it helps in complete contact center tracking by real-time dashboards, reports & recording. Read SparkTG Reviews
SparkTG's Pros and Cons
The product is easy to use, not glitchy, and the customer support has always been very proactive.
Features are most important like a detailed report of the caller. No downtime in the service. Anytime you can call for support.
The product has been a perfect fit for us.
Add bulk SMS features in the dashboard.
In today's fast-paced business world, where making decisions based on data is crucial, call tracking software plays a vital role. It helps businesses gain valuable insights from their phone interactions.
Finding the right call tracking software introduces innovation that combines precision and analysis. From accurately tracking where calls come from to providing detailed analytics, the right call tracking system helps organizations adapt, improve, and achieve success.
Call tracking software is used to monitor and analyze phone calls made to a business. It assigns unique phone numbers to various marketing campaigns, ads, or sources, allowing businesses to track which campaigns are generating phone leads. The call tracking service records call details like caller information, call duration, and call outcomes.
It helps businesses gauge the effectiveness of their marketing efforts, understand customer behavior, and optimize their strategies accordingly. By providing insights into which channels drive the most calls and which ones are underperforming, the best call tracking software aids in making data-driven decisions to enhance marketing ROI and customer service.
Call tracking software finds utility across industries, aiding marketing agencies, e-commerce, healthcare, legal, and various services. Its versatility supports tailored strategies and improved customer interactions, making it an essential tool for businesses seeking data-driven insights. Here are the 4 domains that frequently use call tracking software -
Marketing agencies utilize caller tracking software to measure the impact of various campaigns and channels. This helps them allocate resources effectively and demonstrate the value of their services to clients. By analyzing call data, they refine strategies for improved customer engagement and conversion rates.
E-Commerce & Retail
E-commerce and retail businesses employ call tracking tools to understand customer preferences and buying behaviours. By using software to track phone calls generated from different product pages or promotions, they gain insights into what products or marketing efforts are driving calls, enabling better inventory management and tailored marketing approaches.
In the healthcare sector, call tracking software aids in managing patient inquiries, appointments, and follow-ups. Medical practices use it to assess which advertising efforts lead to appointment bookings, enhancing patient care. By analyzing call patterns, they can streamline staff schedules and provide more efficient service.
Legal & Professional Services
Legal and professional service firms benefit from call tracking systems to evaluate the effectiveness of marketing campaigns and optimize lead generation. They can attribute incoming calls to specific ads or online sources, enabling better resource allocation. This data-driven approach improves client acquisition and refines service offerings based on call analysis.
Call-tracking software offers a myriad of advantages, empowering businesses to analyze marketing efforts, enhance customer service, and refine strategies. This invaluable tool drives data-driven decisions, resulting in optimized campaigns and improved customer interactions. Here, we will explore the 4 advantages of utilizing the best call tracking software in the market -
Enhanced Customer Insights
Unlock deep insights into your customer demographics, behaviors, and preferences with a call tracking system. By analyzing caller data, you gain a comprehensive understanding of your audience, enabling you to tailor your marketing strategies to their needs effectively. This personalized approach boosts engagement and conversions, propelling your business ahead in the competitive landscape.
Improved Customer Service
Elevate your customer service standards with advanced call center solution, featuring keyword-level call tracking. By analyzing call recordings and interactions, you can pinpoint pain points and areas for improvement. This valuable insight empowers your teams to enhance their communication skills, address issues more efficiently, and ensure that every caller experiences the exceptional service your brand is known for.
Geo-Targeting and Localization
Seamlessly penetrate local markets with geo-targeting via call tracking platform. Assign area-specific phone numbers that resonate with your audience, fostering familiarity and trust. This localization strategy enhances the chances of converting leads into loyal customers, as your brand feels attuned to their regional preferences and needs.
Unravel the effectiveness of your marketing channels using call tracking's comprehensive insights. Connect incoming calls to specific sources like online campaigns, social media efforts, or print advertisements. This intelligence empowers you to allocate resources intelligently, optimizing high-performing channels and reallocating efforts from underperforming ones. Stay agile and adaptive in your marketing endeavors for sustained growth.
The pinnacle of call tracking software lies in its features. From precise attribution to real-time reporting, these capabilities empower businesses with insights for efficient call management and data-driven decision-making. Here, we will explore the five features of the best call tracking software 2023.
Identify the origin of incoming calls with precision through call attribution. Attribute calls to specific marketing campaigns, sources, or keywords, enabling data-driven decisions for optimizing your marketing strategies and resource allocation.
Dynamic Number Insertion (DNI)
Improve personalization by dynamically inserting unique phone numbers on websites, allowing tracking of each visitor's journey. This ensures accurate tracking of sources that lead to calls, enriching your understanding of user behavior.
Real-Time Call Reporting
Access up-to-the-minute insights with real-time call reporting. Monitor call volumes, durations, and outcomes instantly. This data empowers timely adjustments to campaigns and strategies, maximizing your marketing ROI.
Call Routing and Forwarding
Optimize customer experience with intelligent call routing and forwarding. Direct calls to appropriate sales teams or locations based on predefined rules. This ensures callers connect to the right information or representative efficiently.
Interactive Voice Response (IVR)
Enhance caller interactions using IVR technology. Provide customizable menus guiding callers to relevant departments or information. This streamlines the experience, reduces wait times, and projects a professional image of your business.
Selecting the optimal call tracking software is pivotal for businesses aiming to refine marketing strategies and enhance customer interactions. This guide delves into key considerations that ensure informed decisions and successful implementation
Identify Your Needs
Start by evaluating your specific requirements. Determine the scale of call details software needed, whether it's for campaign attribution, customer service enhancement, or both. Clear objectives guide you toward a solution that aligns with your goals.
Consider Your Industry
Different industries have varying call tracking demands. Choose a call tracking solution that caters to your sector's unique dynamics. Whether you're in e-commerce, healthcare, or professional services, the software should address industry-specific challenges effectively.
Ease of Use
Opt for a user-friendly interface that simplifies operations. The software should be intuitive, allowing your team to swiftly set up campaigns, generate reports, and extract insights without a steep learning curve.
Ensure the chosen call tracking system seamlessly integrates with your existing tools, like CRM systems or analytics platforms. This facilitates a cohesive workflow and prevents data silos, enabling a holistic view of customer interactions.
Support and Training
Prioritize a provider that offers robust customer support and training resources. Responsive assistance ensures any issues are promptly addressed. Adequate training empowers your team to harness the software's full potential, maximizing its impact on your business's success.
Navigating the landscape of call tracking systems brings forth a set of challenges that businesses must address adeptly. This exploration delves into the intricacies of these challenges, offering insights into how organizations can overcome them for effective implementation and optimal results. Here are the 4 key challenges faced when utilizing the call tracking tools.
Call Volume Management
Effectively handling fluctuating call volumes can be challenging. Peak call times might lead to missed opportunities or overwhelmed customer service. Employing call routing strategies and staffing adjustments can help manage these spikes, ensuring a seamless customer experience.
Accuracy of Attribution
Accurately attributing calls to the right marketing channels or campaigns can be intricate. Factors like multiple touchpoints and offline interactions make precise attribution complex. Utilizing advanced attribution models and integrating data sources can enhance the accuracy of insights and decision-making.
Call tracking systems generate a wealth of data. However, sifting through excessive information can be overwhelming. Employing robust analytics tools that filter and present actionable insights simplifies the process, aiding in identifying trends and opportunities.
Automated systems might occasionally misinterpret caller intent, leading to false positives (incorrectly labeling a call as a conversion) or false negatives (missing actual conversions). Continuous monitoring and refining of call categorization algorithms are necessary to reduce such errors and maintain data integrity.
The ever-evolving realm of caller tracking software is shaped by cutting-edge trends that redefine customer engagement and marketing strategies. This overview delves into the latest advancements, highlighting how businesses can leverage these trends to stay ahead and optimize their call tracking endeavors. Let’s explore the latest trends in call tracking system:
AI and Machine Learning Integration
The integration of AI and machine learning is transforming call tracking services. These technologies analyze call conversations for sentiment, intent, and context, providing deeper insights into customer interactions. Businesses can uncover valuable trends and sentiments, aiding in more personalized customer engagement and predictive analytics.
Voice Search and Smart Speaker Analytics
With the rise of voice search and smart speakers, call tracking is adapting. Software now analyzes voice interactions, offering insights into how customers interact with voice assistants. This data shapes marketing strategies to align with voice-based consumer behaviors, optimizing campaigns for this growing segment.
Advanced Call Routing
Modern call tracking tools involve sophisticated call routing algorithms. AI-driven routing directs callers to the most appropriate agents based on various factors, including caller history and agent expertise. This streamlines customer journeys, reduces wait times, and enhances overall satisfaction.
Call tracking platform is expanding to encompass multiple channels, including digital platforms and social media. This holistic approach tracks interactions across various touchpoints, enabling businesses to understand how different channels influence calls. By analyzing these omnichannel insights, companies refine their strategies for better customer engagement and conversion rates.
The significance of call tracking software shines brightly as businesses navigate data-driven strategies. This pivotal tool unlocks customer insights, optimizes marketing endeavors, and shapes brand interactions.
It merges precision with analysis, fostering adaptability and success. With features like call attribution, real-time reporting, and AI integration, businesses tap into personalized experiences and optimized strategies.
Challenges, though present, are navigable, ensuring effective implementation. As trends like AI integration and voice search analytics reshape call tracking, the path to success lies in harnessing these evolutions for enhanced customer engagement and sustained growth.
Compare Pricing Plans of Top Call Tracking Software Providers
FAQs of Call Tracking Software
Basic plans might start around $20 to $50 per month, while more robust plans with advanced features could range from $100 to several hundred dollars per month. Enterprise-level solutions might require custom pricing based on your specific requirements.
Call tracking software can integrate with various tools such as CRM systems like Salesforce and HubSpot, analytics platforms like Google Analytics, marketing automation software like Marketo, PPC platforms like Google Ads and social media management tools like Hootsuite. These integrations enhance the functionality of call tracking by providing a comprehensive view of customer interactions and marketing efforts.
Yes, call tracking can be beneficial for businesses of all sizes. Small businesses can use it to understand which marketing efforts are generating calls and to improve customer service. Medium-sized businesses can optimize their marketing strategies based on call data.
Large enterprises can manage call volumes efficiently and enhance customer experiences. The scalability of call tracking solutions makes them adaptable to businesses of varying sizes, helping them make informed decisions and drive better results.
Using call tracking solutions can increase ROI by providing valuable insights into which marketing campaigns, channels, and keywords are driving the most calls and conversions. This data allows businesses to allocate resources more effectively to high-performing strategies. Additionally, understanding caller behaviors and preferences through call tracking helps tailor marketing efforts for better engagement.
By optimizing campaigns based on accurate data, businesses can enhance conversion rates, improve customer interactions, and ultimately achieve a higher return on investment.