What is CallRail?

CallRail call tracking software provides call analytics to data driven marketers so they can improve customer acquisition. Delivering intuitive self-service software to businesses that care about phone calls, CallRail enables smart marketers to know what makes their phone ring.

CallRail Starting Price

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CallRail Screenshots

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Key Features of CallRail

  • Call Routing
  • Call Recording
  • Caller ID
  • IVR / Voice Recognition
  • Lead Capture
  • Lead Distribution
  • Lead Segmentation
  • File Transfer
  • On-Demand Recording
  • Event Triggered Actions
  • Keyword Tracking
  • Conversion Tracking
  • Archiving

CallRail Users

Business

  • Freelancers
  • StartUps
  • SMEs
  • Agencies
  • Enterprises

Available Support

  • Email
  • Phone
  • Live Support
  • Training
  • Tickets

Specifications

  • Deployment:

    Cloud Based

  • Payment:

    Monthly, Yearly

  • Api
  • Customization
  • Mobile Support

Desktop Platforms

  • Web App
  • Windows
  • Mac

Mobile Platforms

  • Android
  • iOS

Language Support

  • English

Company Details

Company Name :

CallRail Inc.

Website :

Visit Website

Full Address :

100 Peachtree Street NW, Suite 2700 Atlanta, GA 30303 USA

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Overall Reviews

4/5

Based on 2 Reviews

Write a Review Or
Ask a question
Feature Feature 3.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 3.5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 80%

Likelihood to recommend

Out of 100%

CallRail Pros and Cons

Pros

"With CallRail, it is staggeringly simple to set up powerful following numbers that will assist you with seeing precisely where your calls are coming from."

"UI is pretty good, having tons of clients in our PPC agency, requires a lot of organization and time efficiency. Callrail makes it very efficient and productive with most of the features, account levels, and UI friendliness. So far so good with the overall service. Our clients are happy with their call leads reports."

Cons

"Now and again the number of elements and accessible choices can be somewhat overpowering, however, the format is genuinely instinctive."

"I think that customer service could be improved, we once had a problem with billing and it took a while to be fixed, plus response time takes a while."

CallRail Reviews (2)

nadeem I.

Freelancer

Used the software for : 6-12 months (Daily)

Company Size :11-50 employees

4.0

Apr 04, 2023

My personal review on CallRail.

It is phenomenal for catching calls connected with a particular mission to assess its viability and the nature of leads it sends, and the tracking system is good.

Feature Feature 3

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 3

Customer support

Out of 5

CallRail Mobile App Experience

1 2 3 4 5 6 7 8 9 10

CallRail After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about CallRail?

With CallRail, it is staggeringly simple to set up powerful following numbers that will assist you with seeing precisely where your calls are coming from.

What do you dislike about CallRail?

Now and again the number of elements and accessible choices can be somewhat overpowering, however, the format is genuinely instinctive.

What features is CallRail currently missing?

Drag & Drop Fractures

What other products like CallRail have you used or evaluated?

No

Jorge P.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Jun 20, 2021

Agency Calltracking Solution

CallRail is our call tracking software solution for our PPC department, we work with 500+ clients and manage their phone leads for them. This tool allows us to set up, optimize and monitor our client's PPC phone leads in a very efficient and intelligent way which is translated into one more added value for our clients.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

CallRail Mobile App Experience

1 2 3 4 5 6 7 8 9 10

CallRail After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about CallRail?

UI is pretty good, having tons of clients in our PPC agency, requires a lot of organization and time efficiency. Callrail makes it very efficient and productive with most of the features, account levels, and UI friendliness. So far so good with the overall service. Our clients are happy with their call leads reports.

What do you dislike about CallRail?

I think that customer service could be improved, we once had a problem with billing and it took a while to be fixed, plus response time takes a while.

Do you think CallRail delivers value for the money spent?

Yes

Are you satisfied with CallRail features?

Yes

Did implimentation of CallRail was easy?

Yes

What features is CallRail currently missing?

Search term tracking

What other products like CallRail have you used or evaluated?

Calltracking Metrics, Dialogtech

How CallRail is better/different from its competitors?

Better UI. Scalability is a strong point and it is more cost effective.

CallRail FAQs

What are the top 5 features for CallRail?

The top 5 features for CallRail are:

  • Call Routing
  • Call Recording
  • Caller ID
  • IVR / Voice Recognition
  • Lead Capture