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Top paid & free alternatives to Cases App includes Salesforce, Document360, Zendesk, EngageBay, LiveAgent, Freshsales, Bitrix24, Oracle NetSuite CRM, Freshdesk and ProProfs Help Desk. Analyze a range of top Customer Service Software that offer similar benefits at competitive prices. Empower your team by choosing the best Cases App competitor that meets your unique business requirements.
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Most Popular Cases App Alternatives
Product and vendor alternatives are selected from a pool of vendors/products in the market. SoftwareSuggest uses a combination of user responses to the question, “Which other vendor did you consider in your evaluation?”. We also consider the total review volume for those vendors/products within the market.
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Best Competitors and Alternatives to Cases App
Showing 1 - 15 of 105 products
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#6
Category Champions | 2025
User Review
This information is based on user reviews.
Salesforce is very user-friendly, easy to use and navigate, and very useful to all users. As a user, I recommend this software. Read Salesforce Reviews
Categories in Common with Salesforce
SFA Sales Force Automation Software
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Sales Management Software
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Ticketing Management Software
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Help Desk Software
Alternatives of Salesforce and Cases App
Salesforce review compared to Cases App
"Very recommended this software because of its user friendly interface." - Angelica Prias - Tactical coordinator
Most users consider Salesforce is an excellent Cases App alternative.
89.3% of users recommend this product
This information is based on user submitted reviews.
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#7
Category Champions | 2025
User Review
This information is based on user reviews.
Document360 provides a user-friendly search experience. The fast and robust search option is impressive and offers a list of suggested articles based on the search query. Read Document360 Reviews
Categories in Common with Document360
Collaboration Software
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Document Management Software
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Artificial Intelligence Software
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Customer Service Software
Common Alternatives of Document360 and Cases App
Document360 review compared to Cases App
"User-friendly Search Experiences" - Neethu Rajesh - HR
Most users consider Document360 is an excellent Cases App alternative.
99.5% of users recommend this product
This information is based on user submitted reviews.
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#8
Category Champions | 2025
User Review
This information is based on user reviews.
Very nice, elegant, and easy to understand, this is what I like about you in your work. Read Zendesk Reviews
Categories in Common with Zendesk
Common Cases App and Zendesk Alternatives
Zendesk review compared to Cases App
"Love for a new product and a must have for everyone" - Bobby Rd - Analyst
88.4% of users recommend this product
This information is based on user submitted reviews.
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#9
Category Champions | 2025
User Review
This information is based on user reviews.
It is fast and simple to use. The overall experience is fantastic. It is more robust than we anticipated, fully loaded with automation, workflows, and a social suite. Read EngageBay Reviews
Categories in Common with EngageBay
Alternatives of EngageBay and Cases App
EngageBay review compared to Cases App
"Great value for money" - Carolina - Marketing Manager
97.2% of users recommend this product
This information is based on user submitted reviews.
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#10
Category Champions | 2025
User Review
This information is based on user reviews.
When I was first introduced to Live Agent, I was surprised at how easy it was to learn. It took no time at all, and I was helping customers with efficiency and ease! Read LiveAgent Reviews
Categories in Common with LiveAgent
Alternatives of LiveAgent and Cases App
LiveAgent review compared to Cases App
"Easy to learn!" - Alanna - Bud Genius
91% of users recommend this product
This information is based on user submitted reviews.
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#11
Category Champions | 2025
User Review
This information is based on user reviews.
I've been using this for the last 10 months. It's easy to use. We can upload leads easily and nurture them. There are proper filters to get the right view of your leads. Read Freshsales Reviews
Categories in Common with Freshsales
Accounting Software
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Distribution Management Software
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SFA Sales Force Automation Software
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Sales Management Software
Software Common with Cases App and Freshsales
Freshsales review compared to Cases App
"Freshwater || Makes Business easy" - Shivangini Chauhan
80.6% of users recommend this product
This information is based on user submitted reviews.
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#12
Category Champions | 2025
User Review
This information is based on user reviews.
It's an amazing and easy-to-use application that is budget-friendly. It has multiple functions and an App Store with many additional apps to support business requirements. Bitrix24 should encourage people to get trained on this software and provide some tutorials as well. Read Bitrix24 Reviews
Categories in Common with Bitrix24
Call Recording Software
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Collaboration Software
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Document Management Software
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Enterprise Social Networking Software
Alternatives of Bitrix24 and Cases App
Bitrix24 review compared to Cases App
"Bitrix24 Review by Bun99" - Phanendhra - Systems Associate
92.8% of users recommend this product
This information is based on user submitted reviews.
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#13
Category Champions | 2025
User Review
This information is based on user reviews.
NetSuite is a good cloud ERP solution for small and medium businesses. NetSuite ERP is fully cloud-based. You can access the tool from any web platform, and it supports most ERP functions. NetSuite is a very well-thought-out system. Read Oracle NetSuite CRM Reviews
Categories in Common with Oracle NetSuite CRM
Common Cases App and Oracle NetSuite CRM Alternatives
Oracle NetSuite CRM review compared to Cases App
"Good" - Yashwanth
80% of users recommend this product
This information is based on user submitted reviews.
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#14
Category Champions | 2025
User Review
This information is based on user reviews.
It was extremely easy to set up and get started. We have been able to cut down our support time and not lose track of customer queries. Being able to templatize common support queries and make them accessible across the team is quite indispensable. Read Freshdesk Reviews
Categories in Common with Freshdesk
CRM Software
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Quality Management Software
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Ticketing Management Software
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Customer Feedback Software
Common Cases App and Freshdesk Alternatives
Freshdesk review compared to Cases App
"Helped us tackle our support queries at 3x the speed" - Anmol - Business Development / Growth
84.3% of users recommend this product
This information is based on user submitted reviews.
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#15
Contenders | 2025
User Review
This information is based on user reviews.
No matter if a customer drops an email or shares their concern over live chat, we are able to offer instant help. ProProfs has tremendously improved the way we communicate with our customers. In fact, with smart reports and surveys, we can quickly measure our performance and make... Read ProProfs Help Desk Reviews
Categories in Common with ProProfs Help Desk
Ticketing Management Software
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Customer Engagement Software
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Service Desk Management Software
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Complaint Management System
Common Cases App and ProProfs Help Desk Alternatives
ProProfs Help Desk review compared to Cases App
"Take customer communication to the next level" - Sanu
94% of users recommend this product
This information is based on user submitted reviews.
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