Best Cloud Communication Platform

Best cloud communication platform software includes Knowlarity, Servetel, Exotel, CallHippo, and CometChat. Best mobile cloud communication platforms let developers quickly and easily integrate voice and calling features into applications using a set of communication APIs rather than building their telephony infrastructure.

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List of 20 Best Cloud Communication Platform

Showing 1 - 20 of 63 products

Emergents | 2024

Call center software for startups and small teams

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. Learn more about Freshdesk Contact Center (formerly Freshcaller)

Category Champions | 2024

The Virtual Phone System for Super Efficient Teams

CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & sales engagement to the next level. Read CallHippo Reviews

Most Reviewed

The Virtual Phone System for efficient teams

DialerHQ allows you to make calls and send messages from your second number without interacting with your personal number. For higher security, the conversation is completely private. Read DialerHQ Reviews

Category Champions | 2024

Software by Servetel Communications

Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions. Read Servetel Reviews

Productivity and Collaboration Tools

Shivaami is an authorized Google Cloud Partner, that offers Google Workspace, formerly known as G Suite, a cloud-based productivity and collaboration suite developed by Google. It includes a variety of applications such as Gmail, Google Drive, Docs, Sheets, etc. Read Shivaami Reviews

Emergents | 2024

Seamless International Communication and Collaboration

Kandy is a cloud telephony platform that is used by companies for its seamless communication and integration facilities. This software offers voice and video calls, text & multimedia messaging, and collaboration features like Co-browsing and Screen Sharing. Learn more about KANDY

Emergents | 2024

Unified communication platform for business communications

Fuze is a cloud communication software used for enterprise-grade communications and collaboration. Other features of this software include audio & video conferencing, web conferencing, instant messaging, webinars, group chats, and video sharing. Learn more about Fuze

Emergents | 2024

Easy-to-use tool for sending and receiving calls & SMS

Twilio is an easy-to-use cloud communication software for developers for seamless communication via calls and SMS. This software also includes a powerful API and allows developers to integrate various communication methods and use their web development skills. Read Twilio Reviews

Category Champions | 2024

Flexible conferencing solution for businesses of all sizes

Cisco WebEx is a flexible cloud communication platform software that allows users to conduct meetings using various related data. It provides Web and Video Conferencing, Chat and Brainstorming Tools, Multimedia Content Sharing, and Application/File Sharing. Read Cisco WebEx Reviews

Category Champions | 2024

Smart, user-centered system with advanced calling features

CloudTalk is a cloud communication platform that offers more than 40 advanced calling features. This software is accessible over desktop apps and browser, used by sales teams and customer support teams for Automated Call Distribution and Real-time dashboard. Read CloudTalk Reviews

Emergents | 2024

Cloud business phone system with collaboration & reliability

8x8 Virtual Office is a powerful cloud communication platform that is mobile-friendly and offers simple administration. This cloud telephony platform provides features like Unlimited calling, Automated Receptionist, Rich Analytics, and 99.9999% Core Uptime. Read 8x8 Virtual Office Reviews

Connecting people, Technology & Ideas

Interactive Voice Response (IVR) solution allows to build a personalized call flow according to your needs. With hosted IVR solution, call management becomes intelligent through smart call tracking, routing and recording capability. Read Go2Market IVR Reviews

Emergents | 2024

Cohesive communication & deeper collaboration for businesses

Zoho Cliq is a cloud communication software that encompasses extra features to meet today's need for business and office users. This software provides features like Voice and video call, Universal compatibility, Deep integration, and Drag-and-drop sharing. Learn more about Zoho Cliq

Category Champions | 2024

A reliable and efficient business communication system

Exotel is an advanced cloud telephony platform offering services like Multi-level IVR and Unlimited Channels support. Other features of this software include Visual Drag-Drop Dashboard, Daily Email Reports, Call Analytics, and Automated Calls & SMS. Read Exotel Reviews

Emergents | 2024

Stay Connected with your Business, from Anywhere

Knowlarity is a leading cloud telephony solutions provider in India enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform. Read Knowlarity Reviews

Category Champions | 2024

Telephony Solution for Growing business

SparkTG is a Cloud-based Contact Centre Solution provider, trusted by many scaling startups & growing organizations. Apart from giving an exceptional experience to callers, it helps in complete contact center tracking by real-time dashboards, reports & recording. Read SparkTG Reviews

Contenders | 2024

Business Telephone Systems for versatility and efficiency

Avaya is a cloud communication platform software that is used in both traditional phone systems and void phone systems. Some features of this cloud communication platform include Avaya IP Office Conferencing, ACD System, and Interactive Voice Response System. Read Avaya Reviews

Emergents | 2024

Omni-channel communication features for businesses

Whispir is a cloud communication platform software that is powered with advanced Omni-channel communication features. Some unique features offered by this software are two-factor authentication, Maps & Geolocation, ServiceNow plugin, and custom events. Learn more about Whispir

Emergents | 2024

Messaging & voice APIs for delightful customer experiences

Nexmo is an interactive cloud communication platform used by growing startups and agile enterprises. It offers voice interactions, messaging, security & privacy, Voice and SMS API, real-time number insights, SIP Trunking, and integration with social media. Learn more about Nexmo

Emergents | 2024

Cloud-Based Phone System for complex business requirements

MiCloud Connect is a cloud telephony platform designed to meet the demands of today's workforce. This cloud communication software offers tools and technologies that help businesses to focus on key business initiatives and eliminate IT constraints. Learn more about MiCloud Connect

cloud-communication-platform-guide

Seamless communication is the lifeblood of successful businesses. Thus, finding the best cloud communication platform is crucial for fostering collaboration and enhancing productivity. This extensive buyer's guide is intended to assist you in navigating the wide range of alternatives that are accessible to you. This will enable you to select the one that best suits your particular requirements by making an informed selection.

We'll conduct an in-depth analysis of users, advantages, features, selection criteria, and the latest market trends. Our goal is to simplify your search for the ideal cloud communication platforms software. Prepare to explore the valuable insights provided in this guide for top-notch cloud communication solutions.

What Is A Cloud Communication Platform?

A cloud communication platform is a digital system that makes use of cloud-based technology to enable real-time communication services via the Internet. Essentially, cloud communication software functions as a helpful toolkit for digital communication, utilizing APIs to manage different forms of inter-organizational collaboration efficiently. This includes using the phone, holding video conferences, and sending instant messaging, among other things.

These cloud communications companies are great because they can easily grow or change to fit a business's needs. They also have cool features like texting (SMS integration), making business phone calls over the Internet (VoIP calling), and advanced video meetings. All these features make cloud communications providers really important for today's fast and connected way of doing business.

How Does Cloud Communication Software Work?

Understanding the intricacies of cloud-based communication platforms is crucial for businesses in today's dynamic landscape. Let's delve into a step-by-step exploration of how this transformative technology works, from initial infrastructure setup to continuous monitoring and updates.

  1. Cloud infrastructure setup

    In the initiation phase of the cloud communications platform, establishments embark on a pivotal journey by establishing their communication infrastructure on cloud-based servers. Cloud service providers play a crucial role in taking charge of remote hosting. 

    Also, helps in managing critical components such as servers and data storage. This strategic move lays the foundation for a digitally advanced communication framework, fostering flexibility and accessibility in the modern business landscape.

  2. User registration and authentication

    The pathway to accessing cloud communications platform involves users undertaking a comprehensive journey. Thus commencing with the crucial steps of registration and authentication. This pivotal phase ensures secure entry into the system, employing a diverse array of protocols. These can range from traditional methods like passwords to advanced techniques such as multi-factor authentication and cutting-edge biometric verification methods.

  3. Real-time communication services activation

    Upon the successful completion of authentication, users unlock a portal of real-time communication services within the cloud environment. This expansive suite includes instant messaging, voice calls, and video conferences. These services collectively craft a dynamic platform, fostering seamless and interactive communication experiences for individuals and organizations alike.

  4. API integration for customization

    The adaptability and versatility of cloud unified communications software are significantly amplified through seamless integration with other applications and services using Application Programming Interfaces (APIs). These APIs are essential connectors that make it easier for different software systems to communicate with one another. This empowers organizations to tailor and extend functionalities according to their unique needs, creating a highly customizable and responsive communication environment.

  5. Expandability for changing needs

    A foundational strength of cloud communication platform software lies in its innate scalability. Organizations can effortlessly adapt their communication infrastructure based on demand. Thus allowing fluid adjustments to accommodate growth or address fluctuating communication requirements. This scalability feature positions cloud communication as an agile and responsive solution for businesses. Thus navigating the ever-changing landscape of communication needs.

  6. Data transmission with security measures

    The core of secure communication within the cloud involves the transmission of data through robust encryption protocols. Beyond encryption, stringent security measures, including access controls and regular updates, act as vigilant guardians. 

    These fortify the shield against unauthorized access to sensitive information. Hence ensuring the integrity and confidentiality of data transmitted within the cloud communication system.

  7. Continuous monitoring and updates

    Cloud communication platform companies undergo regular scrutiny, ensuring both security and performance are consistently monitored. Timely application of patches and updates, a proactive measure against emerging threats, ensures the program's resilience. 

    For establishments, continuous monitoring and upgrades are imperative to sustain the optimal operation. Also, collaboration software helps to effectively navigate challenges in the dynamic landscape of cloud communication.

Who Are The Users Of Cloud Communication Software Platforms?

Cloud communication tools have become indispensable tools across diverse industries, transforming the way organizations communicate and collaborate. It is a wide array of sectors that harness the benefits of this meeting management software.

users-of-the-cloud-communication-platform

  1. Businesses and enterprises

    At the forefront of business communications software adoption are establishments of varying sizes. These remote working software programs are used by huge organizations, small startups, and mid-sized businesses to improve communication both internally and outside. The cloud allows for seamless collaboration. 

    Thus enabling teams to connect and work efficiently regardless of geographical boundaries. Unified communication features enhance productivity and customer service by integrating messaging, voice, and video capabilities.

  2. Healthcare providers

    Cloud-based communication solutions enhance patient care, foster collaboration among healthcare professionals, and improve overall efficiency. This cloud communication platform for business encourages teamwork by facilitating encrypted messaging, document sharing, and video conferencing. 

    In the healthcare field, where providing high-quality, cost-effective services is paramount, these technologies are indispensable. They ensure seamless and accurate information exchange. Thus contributing to the industry's ongoing commitment to delivering top-notch healthcare services.

  3. Finance and banking

    Finance and banking institutions are increasingly turning to cloud communication platforms to facilitate secure and compliant communication. The best mobile cloud communication platforms enable real-time communication and collaboration while adhering to stringent regulatory requirements. 

    Features like encrypted messaging, video meetings, and secure document sharing enhance internal communication among financial professionals. Also, it provides a secure channel for customer support.

  4. Contact centers & customer support teams

    Cloud communication software has revolutionized contact centers and customer support operations. These platforms offer omnichannel business phone system. Thus allowing agents to interact with customers seamlessly across various channels such as phone, email, live chat, and social media. Automation features, analytics, and integration capabilities enhance customer service efficiency. Thus providing a more responsive and personalized experience.

  5. Technology and IT services

    In the world of technology and IT services, cloud communication software is a cornerstone for collaboration and project management. Development teams, remote workers, and IT professionals benefit from real-time communication tools. Thus ensuring swift information exchange and issue resolution. Video conferencing, collaborative customer data editing, and integration with project management tools contribute to a cohesive and efficient workflow.

What Are The Benefits Of Cloud Communication Platforms?

In the dynamic landscape of contemporary business, the adoption of customer communications management solutions brings forth a multitude of benefits. Let's delve into the distinct advantages that these platforms offer.

benefits-of-cloud-communication-platform

  1. Cost-effectiveness

    A unified communication system provides a cost-effective alternative, diverging from the hefty expenses associated with traditional technologies. Operating on a subscription basis, they require only a fraction of the cost. 

    Paying only for the services they use, this simplified method enables organizations to manage resources efficiently. In essence, cloud communication solutions offer financial flexibility, optimizing expenditure for organizations of all sizes.

  2. Global reach

    Business cloud communication platforms transcend geographical boundaries, offering a global reach that is crucial in today's interconnected world. Through the cloud, organizations can connect with clients, partners, and employees worldwide. This global accessibility facilitates seamless communication. Thus fostering collaboration on a scale that was previously challenging with traditional communication systems.

  3. Scalable voice and video services

    Scalability is a key feature of team communication software. These systems are easily scalable to meet rising demands and improve customer satisfaction when organizations expand or face changes in their communication needs.

    This scalability is particularly evident in voice and video services. Thus ensuring that organizations can adapt their communication infrastructure in response to evolving requirements without the need for extensive overhauls.

  4. Remote work enablement

    The rise of remote work has become a defining trend, and cloud communication platforms play a pivotal role in enabling and enhancing this flexibility. With features like virtual meetings, instant messaging, and collaborative document sharing, these platforms empower employees to work from anywhere with a seamless connection. Hence fostering productivity and work-life balance.

  5. Improved communication efficiency

    Cloud communications systems streamline communication processes, leading to enhanced efficiency within organizations. Features such as unified messaging, integrated calendars, and real-time collaboration tools consolidate communication channels. Thus reducing delays and misunderstandings. This improvement in communication efficiency contributes to better decision-making and overall organizational agility.

  6. Reliability and redundancy

    Reliability is paramount in communication, and cloud platforms offer enhanced reliability through redundancy measures. Cloud communications provider typically operate across multiple data centers. It ensures that if one server or location experiences issues, communication services seamlessly shift to alternative sources. This redundancy minimizes downtime, providing a consistent and reliable communication experience.

What Are The Features Offered By Cloud Communication Platforms?

Organizational connectivity, collaboration, and communication are being revolutionized in large part by the use of cloud communication services. Numerous elements that improve productivity, communication, and overall operational efficacy are included in these systems.

features-of-cloud-communication-platform

  1. Platform services

    Cloud communication platforms offer a comprehensive suite of services that serve as the pillar of seamless connectivity. These encompass messaging, voice calls, video conferencing, and collaborative document sharing. The integration of these services within a unified platform streamlines communication channels, facilitating customer engagement and efficient workflow.

  2. Voice services

    Voice services stand as a cornerstone within cloud communication platforms. Thus enabling establishments to leverage a diverse array of flexible telephone options. These platforms empower enterprises to establish reliable and cost-effective voice communication through various channels. 

    Interactive voice response (IVR) systems and voice over internet protocol (VoIP) calls are included. In essence, these features offer businesses versatile and efficient voice communication solutions to suit their unique needs.

  3. Collaboration tools

    Modern work dynamics revolve around collaboration and cloud communication platforms excel at offering powerful tools for collaboration. Collaboration is encouraged by features like shared calendars, real-time document editing, and project management connections. Thus allowing teams to collaborate seamlessly irrespective of geographical constraints.

  4. Automatic call distribution (ACD)

    Automatic Call Distribution (ACD) systems are frequently included in cloud communication platforms. It is because of the importance that businesses place on efficiently managing incoming phone calls. Incoming calls are intelligently directed by these systems to the agent who is best qualified to handle them based on the parameters that have been set. As a result, we can improve our service to the consumer and cut down on their wait times.

  5. Analytics and Reporting

    Analytics and reporting features empower organizations with valuable insights into their communication dynamics. Metrics such as call volumes, response times, and user engagement provide a data-driven approach to assessing the effectiveness of communication strategies. These insights enable establishments to refine their approaches for enhanced performance.

How To Select The Right Cloud Communication Platform Software?

Choosing the right cloud communication platform software is a strategic decision that significantly impacts an organization's communication landscape. In order to ensure that the chosen platform aligns seamlessly with business objectives, several key factors should be considered.

how-to-choose-the-right-cloud-communication-platform

  1. Features and functionality

    Conduct an analysis of the functions and features that are made available by the cloud communication platform. Take into consideration whether or not it satisfies the particular communication requirements of your company. Keep an eye out for features that improve cooperation, channel communication, and enable scalability so that you can support future expansion.

  2. Easy communication

    The effectiveness of the platform relies significantly on the user interface's quality and overall ease of use. Opt for a system that not only facilitates straightforward communication among users but also ensures seamless navigation across the available functions. A more user-friendly interface contributes to a quicker adoption process and higher levels of customer satisfaction.

  3. Customer support

    Effective customer support is integral to the success of any technology solution. It is imperative to confirm that the chosen cloud communication platform provider offers customer support that is both responsive and easily accessible. 

    This becomes particularly crucial in situations involving technical challenges or when assistance is required to optimize the usage of the platform. A dependable support system ensures that any issues are promptly addressed. Thus contributing to the seamless operation of the communication platform.

  4. Security & privacy

    Security is paramount when dealing with communication platforms. Assess the security features provided by the platform. Thus including data encryption, access controls, and compliance with industry standards. Make sure the platform places a high priority on protecting the privacy of sensitive data that is shared within the system.

  5. Your business needs and budget

    Make sure that the cloud communication systems you choose can accommodate all of the specific requirements of your company. Take into consideration things like the size of your firm, the nature of the industry in which you operate, and the particular communication requirements. Additionally, think about the financial implications and determine whether the platform you choose offers a fair return on investment.

Latest Market Trends In Cloud Communication Platform

The public cloud market is predicted to be valued at over $800 billion by 2025. In the ever-evolving landscape of cloud communication platforms, several trends are shaping the industry to meet the demands of modern businesses. Let's see in detail:

latest-trends-in-cloud-communication-platform

  1. Unified communications as a service (UCaaS)

    Unified Communications as a Service (UCaaS) stands out as a leading trend, providing organizations with a unified platform for diverse communication tools. This service integrates messaging, voice, and video, streamlining collaboration and communication processes ultimately enhancing overall operational efficiency.

  2. Edge computing for low latency

    To address the growing need for low-latency communication, the integration of edge computing has become a significant trend. The processing of data nearer to its source is known as edge computing. lowering latency in applications for real-time communication. This is particularly crucial in industries where instantaneous data processing is imperative, such as healthcare and manufacturing.

  3. 5G integration

    The integration of 5G technology is transforming the cloud communication landscape. The enhanced speed and connectivity of 5G simplify communication, particularly for data-intensive applications like video conferences and augmented reality. This trend is crucial in meeting the increasing demand for quicker and more reliable communication services. Thus fulfilling the need for dependability and swift communication.

  4. Rise of communication platform as a service (CPaaS)

    The emergence of Communication Platform as a Service (CPaaS) is a noteworthy trend. With this paradigm, businesses may incorporate real-time communication capabilities straight into their apps. CPaaS provides a flexible and scalable approach. Thus empowering establishments to customize communication solutions according to their specific needs.

Conclusion

In conclusion, selecting the best cloud communication platform is a pivotal decision for any organization seeking seamless connectivity and collaboration. Each platform reviewed offers unique features, scalability, and integrations, catering to diverse business needs. Consider factors like user interface, security measures, and integration capabilities.

Ultimately, the ideal choice depends on the nature of your operations and the extent to which a platform aligns with your organizational goals. Thus by reckoning our guide, businesses can foster effective communication and empower their teams in an increasingly digital landscape.

FAQs

Cloud communication platforms benefit businesses of all sizes and industries seeking efficient and collaborative communication. From startups enhancing agility to large enterprises streamlining global operations, these platforms offer scalability and flexibility, making them suitable for diverse organizational needs.

Cloud unified communications subscriptions vary in cost, with over half-priced below $75 per user per month. About 49% fall between $76 and $500, offering businesses flexible options based on their budget and communication requirements. It's crucial to assess not only the upfront costs but also any potential hidden fees and scalability options to make an informed financial decision.

Cloud computing in communication involves leveraging cloud-based services for seamless and efficient data exchange. This includes hosting communication applications, storing and accessing data securely, and facilitating real-time collaboration. By using the cloud, establishments can enhance communication reliability, accessibility, and scalability while reducing the burden on local infrastructure.

Last Updated: January 02, 2024