Best Cloud Communication Platform

Best cloud communication platform software includes Knowlarity, Servetel, Exotel, CallHippo, and CometChat. Best mobile cloud communication platforms let developers quickly and easily integrate voice and calling features into applications using a set of communication APIs rather than building their telephony infrastructure.

Priya Naha
Researched and Written by Priya Naha
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List of 25 Best Cloud Communication Platform

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Category Champions | 2025

Smart, user-centered system with advanced calling features

Product Description

This information is provided by vendor.

CloudTalk is a cloud communication platform that offers more than 40 advanced calling features. This software is accessible via desktop apps and browsers, used by sales teams and customer support teams for Automated Call Distribution and a real-time dashboard. Read More About CloudTalk

CloudTalk Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Whispering
  • Power Dialer
  • Call Barging
  • Automatic Call Distribution (acd)
  • Call Recording
  • Call Monitoring
  • International Numbers
  • Sms Integration
  • View all Features

Starter

$ 25

User/Month/Billed Annually

Essential

$ 30

User/Month/Billed Annually

Expert

$ 50

User/Month/Billed Annually

4.8
out of 5 (45 Reviews)
Features
4.8
Ease of Use
4.8
Value for Money
4.8
Customer Support
4.7
Murad Ismayilzade
IT Manager

After signing up with Cloudtalk, I checked my balance. I made audio calls to my partners in many countries using the system. The calls connected without interruption, which was a good result for me.

Read all 45 Reviews

CloudTalk Features and Usability-Based User Satisfaction Score

Rating Score 9.6

Rating Score

Out of 10

No. of reviews Score 9.0

No. of reviews Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 9.5

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Category Champions | 2025

Product Description

This information is provided by vendor.

CallHippo is recognized as the ultimate VoIP-based virtual phone system, designed to effortlessly elevate your business productivity and enhance sales engagement to unprecedented levels. Read More About CallHippo

CallHippo Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Global Connect
  • Call Forwarding
  • CRM Integration
  • On Hold Music
  • Call Transfer
  • Smart Switch
  • Number Porting
  • Call Whispering
  • View all Features

Basic

$ 0

For 10 Days

Bronze

$ 25

Per Month

Professional

$ 40

Per Month

Ultimate

$ 55

Per Month

4.8
out of 5 (72 Reviews)
Features
4.7
Ease of Use
4.8
Value for Money
4.7
Customer Support
4.8
Shivam Thanki
Sr. QA Engineer

The call quality is consistently clear with minimal lag, even during high-volume periods. The user interface is intuitive, making it easy for our team to set up and manage calls. We also appreciate the range of features, such as call forwarding and voicemail-to-email, which have greatly improved our productivity. Customer support is responsive and helpful, ensuring any issues are quickly resolved. Overall, it’s a reliable and cost-effective solution for business communication.

Read all 72 Reviews

CallHippo Features and Usability-Based User Satisfaction Score

Rating Score 9.6

Rating Score

Out of 10

No. of reviews Score 10.0

No. of reviews Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 9.4

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Most Reviewed

Category Champions | 2025

Product Description

This information is provided by vendor.

Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative, and handy cloud solutions. Read More About Servetel

Servetel Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Queuing
  • Call Conferencing
  • Ivr System
  • CRM Integration
  • Call Recording
  • Real Time Reporting
  • Call Analytics
  • Call Masking
  • View all Features
4.2
out of 5 (20 Reviews)
Features
4.4
Ease of Use
4.3
Value for Money
4.3
Customer Support
4.0
islam. Pakistan
Manager

Servetel is one of the well-known providers of cloud telephony services in India. It offers various solutions for cloud telephony to address your business needs and helps enhance communication with your clients.

Read all 20 Reviews

Servetel Features and Usability-Based User Satisfaction Score

Rating Score 8.4

Rating Score

Out of 10

No. of reviews Score 4.0

No. of reviews Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 10.0

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

Shivaami is an authorized Google Cloud Partner that offers Google Workspace, formerly known as G Suite, a cloud-based productivity and collaboration suite developed by Google. It includes a variety of applications such as Gmail, Google Drive, Docs, Sheets, etc. Read More About Shivaami

Shivaami Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Calendar Integration
  • Contact Management
  • Security And Compliance
  • Mobile Access
  • Task Management
  • 24/7 Support
  • Custom Domain
  • Third Party Integrations
  • View all Features

Business Starter

$ 72

User/Year

Get Offer

Business Standard

$ 144

User/Year

Get Offer

Business Plus

$ 216

User/Year

Get Offer

Enterprise Starter

$ 120

User/Year

Get Offer
4.0
out of 5 (1 Review)
Features
4.0
Ease of Use
5.0
Value for Money
4.0
Customer Support
5.0
Uday Parmar
Business Development Executive

Shivaami Inc. is one of the best IT companies in India. I have been using Shivaami's Nira for my business purposes. One of the best things about Nira is that it allows you to control who has access to your documents. You can create custom permissions for each document, which is a great way to protect sensitive information. Great work, guys.

Read Review

Shivaami Features and Usability-Based User Satisfaction Score

Rating Score 8.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 6.0

Freshness Score

Out of 10

Social Score 9.0

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Seamless International Communication and Collaboration

Product Description

Kandy is a cloud telephony platform that is used by companies for its seamless communication and integration facilities. This software offers voice and video calls, text & multimedia messaging, and collaboration features like co-browsing and screen sharing. Read More About KANDY

KANDY Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • File Sharing
  • Multi Tenant Architecture
  • Call Recording
  • Presence
  • Sip Trunking
  • Security And Compliance
  • Global Reach
  • Collaboration Tools
  • View all Features

Unified communication platform for business communications

Product Description

Fuze is a cloud communication software used for enterprise-grade communications and collaboration. Other features of this software include audio and video conferencing, web conferencing, instant messaging, webinars, group chats, and video sharing. Read More About Fuze

Fuze Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Meeting Recording
  • Participant Management
  • 24/7 Support
  • Breakout Rooms
  • Meeting Transcriptions
  • Webinar Hosting
  • Screen Sharing
  • Custom Meeting Urls
  • View all Features

Contenders | 2025

Easy-to-use tool for sending and receiving calls & SMS

Product Description

Twilio is easy-to-use cloud communication software for developers, enabling seamless communication via calls and SMS. This software also includes a powerful API, allowing developers to integrate various communication methods and use their web development skills. Read More About Twilio

Twilio Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Api Access
  • Geographic Call Routing
  • CRM Integration
  • Lead Scoring
  • Call Analytics
  • Sms Integration
  • Call Whispering
  • Call Transcription
  • View all Features
5.0
out of 5 (1 Review)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Watch Dogs
Good one

It's a very good website and application for tracking any mobile number. It is very useful for finding someone.

Read Review

Twilio Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 6.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 4.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Flexible conferencing solution for businesses of all sizes

Product Description

"Cisco WebEx is a flexible cloud communication platform that allows users to conduct meetings using various related data. It provides web and video conferencing, chat and brainstorming tools, multimedia content sharing, and application/file sharing." Read More About Cisco WebEx

Cisco WebEx Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Personal Meeting Rooms
  • Breakout Rooms
  • End To End Encryption
  • Virtual Backgrounds
  • Meeting Recording
  • Live Streaming
  • Chat
  • Hd Video
  • View all Features
4.4
out of 5 (15 Reviews)
Features
4.4
Ease of Use
4.3
Value for Money
4.1
Customer Support
4.1
Kayla Hallums

In addition to meetings, online training for about 100 people was held. No major problems occurred. By using the chat and voting functions, I was able to bridge the sense of distance.

Read all 15 Reviews

Cisco WebEx Features and Usability-Based User Satisfaction Score

Rating Score 8.8

Rating Score

Out of 10

No. of reviews Score 3.0

No. of reviews Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 8.8

Social Score

Out of 10

Monthly website visitor Score 4.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Cloud business phone system with collaboration & reliability

Product Description

8x8 Virtual Office is a powerful cloud communication platform that is mobile-friendly and offers simple administration. This cloud telephony platform provides features like unlimited calling, automated receptionist, rich analytics, and 99.9999% core uptime. Read More About 8x8 Virtual Office

8x8 Virtual Office Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Hd Voice Quality
  • International Calling
  • Presence Detection
  • Call Monitoring
  • Team Messaging
  • Call Recording
  • Directory Assistance
  • Number Porting
  • View all Features

Basic

$ 20

User/Month

Get Pricing
5.0
out of 5 (1 Review)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Willie Carter
LawnCare

It gives me the ability to talk to my clients on a secure foundation and helps me collaborate with customers on a daily basis. This has greatly contributed to the success of my business.

Read Review

8x8 Virtual Office Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 7.0

Freshness Score

Out of 10

Social Score 10.0

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

Interactive Voice Response (IVR) solutions allow you to build a personalized call flow according to your needs. With hosted IVR solutions, call management becomes intelligent through smart call tracking, routing, and recording capabilities. Read More About Go2Market IVR

Go2Market IVR Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Real Time Reporting
  • Call Monitoring
  • Voicemail
  • Outbound Dialing
  • Api Integration
  • Call Barging
  • Speech Recognition
  • Multi Language Support
  • View all Features
5.0
out of 5 (1 Review)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Roshan chaudhary
Ceo

The services are very good and affordable for everyone. I have been using their toll-free number for the last five years, and my experience has been positive. The staff is very supportive and helpful.

Read Review

Go2Market IVR Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 6.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Cohesive communication & deeper collaboration for businesses

Product Description

This information is provided by vendor.

Zoho Cliq is a cloud communication software that encompasses extra features to meet todays needs for business and office users. This software provides features like voice and video calls, universal compatibility, deep integration, and drag-and-drop sharing. Read More About Zoho Cliq

Zoho Cliq Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Admin Controls
  • Channels
  • Custom Notifications
  • Message Pinning
  • Search Functionality
  • Screen Sharing
  • Message Reactions
  • Mobile Apps
  • View all Features

Free

$ 0

User/Month

Get Offer

Unlimited

$ 3

User/Month

Get Offer
4.5
out of 5 (2 Reviews)
Features
4.5
Ease of Use
4.5
Value for Money
4.5
Customer Support
3.5
MacRaymond Ajufo
Project Manager

Zoho Cliq is a delight to use for everyday business or operations. It's been a smooth ride.

Read all 2 Reviews

Zoho Cliq Features and Usability-Based User Satisfaction Score

Rating Score 9.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 7.5

Freshness Score

Out of 10

Social Score 10.0

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

DialerHQ allows you to make calls and send messages from your second number without interacting with your personal number. For higher security, the conversations are completely private. Read More About DialerHQ

DialerHQ Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Click To Call
  • CRM Integration
  • Call Recording
  • Number Porting
  • Sms Integration
  • Call Monitoring
  • Call Analytics
  • Call Routing
  • View all Features
4.5
out of 5 (17 Reviews)
Features
4.6
Ease of Use
4.6
Value for Money
4.8
Customer Support
4.6
agha azhar
cosmetics company

It makes my work easier and reduces the time it takes to complete tasks. My employees and I feel very satisfied using this software. I am very thankful to the manufacturer of this software.

Read all 17 Reviews

DialerHQ Features and Usability-Based User Satisfaction Score

Rating Score 9.0

Rating Score

Out of 10

No. of reviews Score 4.0

No. of reviews Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Contenders | 2025

A reliable and efficient business communication system

Product Description

This information is provided by vendor.

Exotel, a premier Context-Aware Customer Engagement Platform, brings together CCaaS (Cloud Contact Center), CPaaS (Communication Suite), and Conversational AI, enabling businesses to streamline customer conversations into cohesive journeys. Read More About Exotel

Exotel Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • CRM Integration
  • Call Queuing
  • Virtual Numbers
  • Call Tracking
  • Call Routing
  • Api Integration
  • Real Time Notifications
  • Call Masking
  • View all Features

Dabbler

$ 139

Per 3 Months

Get Offer

Believer

$ 278

Per 12 Months

Get Offer

Influencer

$ 687

Per 12 Months

Get Offer
4.4
out of 5 (7 Reviews)
Features
4.3
Ease of Use
4.4
Value for Money
4.4
Customer Support
4.4
Aman Kumar
SENIOR ADMINISTRATIVE ASSISTANT

Ameyo is MAJESTICALLY amazing. I love this. I am using Ameyo for admission purposes. What I love about Ameyo is that our work never stops, even when the whole country is shut down during the pandemic. We were still working from home, and admissions were ongoing at that time. The voice quality is amazing, it has brilliant features, and it is much more comfortable. The disposition option is fantastic; when the applicant cuts the call, we can make remarks on the call.

Read all 7 Reviews

Exotel Features and Usability-Based User Satisfaction Score

Rating Score 8.8

Rating Score

Out of 10

No. of reviews Score 2.0

No. of reviews Score

Out of 10

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 9.3

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

This information is provided by vendor.

Knowlarity is a leading cloud telephony solutions provider in India, enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform. Read More About Knowlarity

Knowlarity Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Click To Call
  • Call Recording
  • Voicemail
  • Call Forwarding
  • Call Queuing
  • Live Call Monitoring
  • Ivr System
  • Multi Level Ivr
  • View all Features

Advance Plan

$ 233

Per Year

Get Offer

Premium Plan

$ 475

Per Year

Get Offer

Premium Plus Plan

$ 833

Per Year

Get Offer
3.5
out of 5 (4 Reviews)
Features
3.8
Ease of Use
3.5
Value for Money
3.5
Customer Support
3.5
Ankit Dudhwewala
Co- Founder

We use Knowlarity at SoftwareSuggest for managing leads. The software is good with inbound calls. For outbound calls, there are a few hiccups, but it works better than other players. The only company that can compete with Knowlarity is MyOperator.

Read all 4 Reviews

Knowlarity Features and Usability-Based User Satisfaction Score

Rating Score 7.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 8.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Category Champions | 2025

Product Description

This information is provided by vendor.

SparkTG is a cloud-based contact center solution provider, trusted by many scaling startups & growing organizations. Apart from giving an exceptional experience to callers, it helps in complete contact center tracking with real-time dashboards, reports & recordings. Read More About SparkTG

SparkTG Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Barging
  • Voicemail
  • Auto Dialer
  • Call Recording
  • CRM Integration
  • Sms Integration
  • Click To Call
  • Ivr System
  • View all Features

VCC Start Up

$ 14

User/Month

Get Offer
4.6
out of 5 (10 Reviews)
Features
4.6
Ease of Use
4.7
Value for Money
4.6
Customer Support
4.8
Chitra Rawat

The services have been essential in connecting the backend team with the intended beneficiaries seamlessly. The customer support was with us throughout.

Read all 10 Reviews

SparkTG Features and Usability-Based User Satisfaction Score

Rating Score 9.2

Rating Score

Out of 10

No. of reviews Score 2.0

No. of reviews Score

Out of 10

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 9.5

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Business Telephone Systems for versatility and efficiency

Product Description

This information is provided by vendor.

Avaya is a cloud communication platform software that is used in both traditional phone systems and VoIP phone systems. Some features of this cloud communication platform include Avaya IP Office Conferencing, ACD System, and Interactive Voice Response System. Read More About Avaya

Avaya Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Remote Agent Support
  • Call Recording
  • Outbound Campaign Management
  • Workforce Management
  • Voicemail Integration
  • Automatic Call Distribution (acd)
  • Quality Management
  • Historical Reporting
  • View all Features
4.7
out of 5 (3 Reviews)
Features
4.7
Ease of Use
4.7
Value for Money
4.3
Customer Support
5.0
MANOJ SAHU
Technical Support

Amazing and great when you are looking for the best customer experience and immediate attention towards a business-related service or support. You can indulge yourself in the best features, make outgoing calls, and receive incoming calls, which is great. When you are away, you can set the auxiliary status as per the requirement, such as for breaks, meetings, projects, etc. I would recommend this software to anyone who needs to make calls daily for business purposes.

Read all 3 Reviews

Avaya Features and Usability-Based User Satisfaction Score

Rating Score 9.4

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 8.5

Freshness Score

Out of 10

Social Score 8.3

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Omni-channel communication features for businesses

Product Description

Whispir is a cloud communication platform software that is powered by advanced omni-channel communication features. Some unique features offered by this software are two-factor authentication, maps & geolocation, ServiceNow plugin, and custom events. Read More About Whispir

Whispir Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Message Scheduling
  • Survey And Feedback Tools
  • Two Way Communication
  • Geolocation Services
  • Voice
  • Automated Workflows
  • Event Driven Messaging
  • Multi Channel Messaging
  • View all Features

Messaging & voice APIs for delightful customer experiences

Product Description

Nexmo is an interactive cloud communication platform used by growing startups and agile enterprises. It offers voice interactions, messaging, security & privacy, Voice and SMS APIs, real-time number insights, SIP Trunking, and integration with social media. Read More About Nexmo

Nexmo Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Analytics
  • Call Notifications
  • Geographic Call Tracking
  • Call Transcription
  • Call Monitoring
  • Api Integration
  • Call Tagging
  • Customizable Call Flows
  • View all Features

Call center software for startups and small teams

Product Description

This information is provided by vendor.

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center solution. You can set up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. Read More About Freshdesk Contact Center (formerly Freshcaller)

Freshdesk Contact Center (formerly Freshcaller) Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Holiday Routing
  • Call Routing
  • Call Recording
  • Call Metrics And Reporting
  • Call Conferencing
  • Call Barging
  • Warm Transfer
  • Call Transfer
  • View all Features

Sprout

$ 0

21 Days

Get Offer

Blossom

$ 15

Agent/Month (Billed Annually)

Get Offer

Garden

$ 29

Agent/Month (Billed Annually)

Get Offer

Estate

$ 45

Agent/Month (Billed Annually)

Get Offer

Cloud-Based Phone System for complex business requirements

Product Description

MiCloud Connect is a cloud telephony platform designed to meet the demands of today's workforce. This cloud communication software offers tools and technologies that help businesses to focus on key business initiatives and eliminate IT constraints. Read More About MiCloud Connect

MiCloud Connect Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Playback
  • Integration With CRM
  • On Demand Call Recording
  • Role Based Access Control
  • Call Tagging
  • Real Time Monitoring
  • Search And Filter
  • Automatic Call Recording
  • View all Features

Contenders | 2025

Product Description

This information is provided by vendor.

Ozonetel CloudAgent-lite is a cloud communication platform software that allows small businesses to track and analyze calls to each customer. This software comes with a hosted PBX solution for small businesses and CloudAgent-lite’s Auto Attendant. Read More About Ozonetel CloudAgent-lite

Ozonetel CloudAgent-lite Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Barging
  • Call Conferencing
  • Voicemail
  • Click To Call
  • Sms Integration
  • Real Time Analytics
  • Call Transfer
  • Multi Level Ivr
  • View all Features
4.7
out of 5 (3 Reviews)
Features
4.7
Ease of Use
4.7
Value for Money
4.7
Customer Support
4.7
Komal Deladiya

My staff uses this IVR system to fax rather than using an actual fax machine. We are also able to answer business calls via our phone. Faxing pictures and calls throughout the company is done with just a touch of a button. Every staff member uses this software for all internal calls. It is easier to find people's contacts through the directory. This software is a simplified method for reaching out to people via phone. It provides great faxing services and out-of-office options that make business-related work much easier. The client servicing staff has been of immense support, guiding us through the installation and startup of the actual implementation. Highly recommended.

Read all 3 Reviews

Ozonetel CloudAgent-lite Features and Usability-Based User Satisfaction Score

Rating Score 9.4

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 8.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

iPlum is a versatile mobile app that offers secure, HIPAA-compliant communication for businesses. It provides a separate line for calls and texts, ensuring privacy and efficiency. Ideal for remote teams, it streamlines business communication on iPhone and Android devices. Read More About iPlum

iPlum Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Mobile App
  • International Calling
  • Desktop App
  • Ivr System
  • Call Recording
  • Call Blocking
  • Do Not Disturb
  • Call Screening
  • View all Features
4.5
out of 5 (2 Reviews)
Features
5.0
Ease of Use
4.0
Value for Money
5.0
Customer Support
4.5
Divyanshi
Graduate

It is a good app for managing calls and texts. It is easy to use and highly efficient. One should download the app and try the amazing features available in it.

Read all 2 Reviews

iPlum Features and Usability-Based User Satisfaction Score

Rating Score 9.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 7.0

Freshness Score

Out of 10

Social Score 8.5

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Rich conversation experience to engage your website visitors

Product Description

This information is provided by vendor.

CometChat is a cloud communication platform that helps engage website users with a plethora of features. This cloud communication platform offers Power-Packed Suite of Chat Features, Moderation Tools, Prompt Notifications, and Multiple Platform Compatability. Read More About CometChat

CometChat Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Group Chat
  • Read Receipts
  • Screen Sharing
  • Push Notifications
  • Bots Integration
  • User Authentication
  • Cross Platform Compatibility
  • Moderation Tools
  • View all Features
5.0
out of 5 (1 Review)
Features
4.0
Ease of Use
5.0
Value for Money
3.0
Customer Support
4.0
Kapil tiwari
Manager

As an AI language model, I do not have personal experiences or preferences, but I can provide an objective overview of CometChat based on my training data. CometChat is a popular chat SDK that offers real-time messaging and video and voice calling capabilities for web and mobile applications. The SDK provides various features, such as push notifications, file sharing, user presence, and chatbots. One of the strengths of CometChat is its ease of integration with popular platforms such as WordPress, Drupal, and Joomla, as well as mobile platforms like iOS and Android. CometChat offers a flexible pricing model that can be customized based on the application's needs. CometChat has received positive reviews for its robust set of features and reliability. However, some users have reported issues with the user interface and documentation. Additionally, some users have commented on the high cost of the service for larger applications or high-traffic sites. Overall, CometChat is a solid option for developers looking for a comprehensive chat solution that can be easily integrated into their applications.

Read Review

CometChat Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 7.0

Freshness Score

Out of 10

Social Score 10.0

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

Business phone system without heavy hardware and wiring. Zadarma offers VoIP, Cloud PBX, Teamsale CRM, speech recognition and analytics, call tracking, eSIM, website widgets, integration with top CRM systems, and much more. Read More About Zadarma

Zadarma Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • CRM Integration
  • Number Porting
  • Conference Calling
  • Softphone
  • Call Recording
  • Blacklist
  • Call Queuing
  • Call Forwarding
  • View all Features

Office - Europe

$ 22

Per 10 Users

Get Offer

Corporation - Europe

$ 44

Per 20 Users

Get Offer

Office - USA/Canada

$ 39

Per 10 Users

Get Offer

Corporation - US/Canada

$ 79

Per 20 Users

Get Offer
4.0
out of 5 (11 Reviews)
Features
3.8
Ease of Use
4.4
Value for Money
4.4
Customer Support
3.6
Adity

Zadarma is a great phone system for small businesses. It is very easy to use, and new users can quickly get started. Customer support is always available and it provides a good network connection.

Read all 11 Reviews

Zadarma Features and Usability-Based User Satisfaction Score

Rating Score 8.0

Rating Score

Out of 10

No. of reviews Score 3.0

No. of reviews Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 1.0

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

The Real PBX is a leader in providing secure cloud communication solutions, i.e., business phone numbers (toll-free & local numbers) along with intelligent modern-day business phone system features - IVR, Call Forwarding, Call Barge, Call Recording, Analytics, etc. Read More About The Real PBX

The Real PBX Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Barging
  • Custom Greetings
  • Call Recording
  • Softphone
  • Ivr System
  • Click To Call
  • Toll Free Numbers
  • Call Queuing
  • View all Features

US Toll Free Number starts at $9/month

$ 9

1 Toll Free Number

Get Offer

UK Toll Free Number starts at $15/month

$ 15

1 Toll Free Number

Get Offer

Australia Toll Free Number starts at $9/month

$ 9

1 Toll Free Number

Get Offer
5.0
out of 5 (4 Reviews)
Features
4.8
Ease of Use
4.8
Value for Money
4.8
Customer Support
4.8
islam. Pakistan
Manager

I have been using their services for quite a while, and I am a happy customer. I have my business in the UK (Manchester) and have been stress-free because of the excellent uptime that they offer. The best thing is their sales representatives are more like consultants and are quite patient while addressing your requirements.

Read all 4 Reviews

The Real PBX Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 8.5

Freshness Score

Out of 10

Social Score 9.8

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

cloud-communication-platform-guide

Seamless communication is the lifeblood of successful businesses. Thus, finding the best cloud communication platform is crucial for fostering collaboration and enhancing productivity. This extensive buyer's guide is intended to assist you in navigating the wide range of alternatives that are accessible to you. This will enable you to select the one that best suits your particular requirements by making an informed selection.

We'll conduct an in-depth analysis of users, advantages, features, selection criteria, and the latest market trends. Our goal is to simplify your search for the ideal cloud communication platforms software. Prepare to explore the valuable insights provided in this guide for top-notch cloud communication solutions.

What Is A Cloud Communication Platform?

A cloud communication platform is a digital system that makes use of cloud-based technology to enable real-time communication services via the Internet. Essentially, cloud communication software functions as a helpful toolkit for digital communication, utilizing APIs to manage different forms of inter-organizational collaboration efficiently. This includes using the phone, holding video conferences, and sending instant messaging, among other things.

These cloud communications companies are great because they can easily grow or change to fit a business's needs. They also have cool features like texting (SMS integration), making business phone calls over the Internet (VoIP calling), and advanced video meetings. All these features make cloud communications providers really important for today's fast and connected way of doing business.

How Does Cloud Communication Software Work?

Understanding the intricacies of cloud-based communication platforms is crucial for businesses in today's dynamic landscape. Let's delve into a step-by-step exploration of how this transformative technology works, from initial infrastructure setup to continuous monitoring and updates.

  1. Cloud infrastructure setup

    In the initiation phase of the cloud communications platform, establishments embark on a pivotal journey by establishing their communication infrastructure on cloud-based servers. Cloud service providers play a crucial role in taking charge of remote hosting. 

    Also, helps in managing critical components such as servers and data storage. This strategic move lays the foundation for a digitally advanced communication framework, fostering flexibility and accessibility in the modern business landscape.

  2. User registration and authentication

    The pathway to accessing cloud communications platform involves users undertaking a comprehensive journey. Thus commencing with the crucial steps of registration and authentication. This pivotal phase ensures secure entry into the system, employing a diverse array of protocols. These can range from traditional methods like passwords to advanced techniques such as multi-factor authentication and cutting-edge biometric verification methods.

  3. Real-time communication services activation

    Upon the successful completion of authentication, users unlock a portal of real-time communication services within the cloud environment. This expansive suite includes instant messaging, voice calls, and video conferences. These services collectively craft a dynamic platform, fostering seamless and interactive communication experiences for individuals and organizations alike.

  4. API integration for customization

    The adaptability and versatility of cloud unified communications software are significantly amplified through seamless integration with other applications and services using Application Programming Interfaces (APIs). These APIs are essential connectors that make it easier for different software systems to communicate with one another. This empowers organizations to tailor and extend functionalities according to their unique needs, creating a highly customizable and responsive communication environment.

  5. Expandability for changing needs

    A foundational strength of cloud communication platform software lies in its innate scalability. Organizations can effortlessly adapt their communication infrastructure based on demand. Thus allowing fluid adjustments to accommodate growth or address fluctuating communication requirements. This scalability feature positions cloud communication as an agile and responsive solution for businesses. Thus navigating the ever-changing landscape of communication needs.

  6. Data transmission with security measures

    The core of secure communication within the cloud involves the transmission of data through robust encryption protocols. Beyond encryption, stringent security measures, including access controls and regular updates, act as vigilant guardians. 

    These fortify the shield against unauthorized access to sensitive information. Hence ensuring the integrity and confidentiality of data transmitted within the cloud communication system.

  7. Continuous monitoring and updates

    Cloud communication platform companies undergo regular scrutiny, ensuring both security and performance are consistently monitored. Timely application of patches and updates, a proactive measure against emerging threats, ensures the program's resilience. 

    For establishments, continuous monitoring and upgrades are imperative to sustain the optimal operation. Also, collaboration software helps to effectively navigate challenges in the dynamic landscape of cloud communication.

Who Are The Users Of Cloud Communication Software Platforms?

Cloud communication tools have become indispensable tools across diverse industries, transforming the way organizations communicate and collaborate. It is a wide array of sectors that harness the benefits of this meeting management software.

users-of-the-cloud-communication-platform

  1. Businesses and enterprises

    At the forefront of business communications software adoption are establishments of varying sizes. These remote working software programs are used by huge organizations, small startups, and mid-sized businesses to improve communication both internally and outside. The cloud allows for seamless collaboration. 

    Thus enabling teams to connect and work efficiently regardless of geographical boundaries. Unified communication features enhance productivity and customer service by integrating messaging, voice, and video capabilities.

  2. Healthcare providers

    Cloud-based communication solutions enhance patient care, foster collaboration among healthcare professionals, and improve overall efficiency. This cloud communication platform for business encourages teamwork by facilitating encrypted messaging, document sharing, and video conferencing. 

    In the healthcare field, where providing high-quality, cost-effective services is paramount, these technologies are indispensable. They ensure seamless and accurate information exchange. Thus contributing to the industry's ongoing commitment to delivering top-notch healthcare services.

  3. Finance and banking

    Finance and banking institutions are increasingly turning to cloud communication platforms to facilitate secure and compliant communication. The best mobile cloud communication platforms enable real-time communication and collaboration while adhering to stringent regulatory requirements. 

    Features like encrypted messaging, video meetings, and secure document sharing enhance internal communication among financial professionals. Also, it provides a secure channel for customer support.

  4. Contact centers & customer support teams

    Cloud communication software has revolutionized contact centers and customer support operations. These platforms offer omnichannel business phone system. Thus allowing agents to interact with customers seamlessly across various channels such as phone, email, live chat, and social media. Automation features, analytics, and integration capabilities enhance customer service efficiency. Thus providing a more responsive and personalized experience.

  5. Technology and IT services

    In the world of technology and IT services, cloud communication software is a cornerstone for collaboration and project management. Development teams, remote workers, and IT professionals benefit from real-time communication tools. Thus ensuring swift information exchange and issue resolution. Video conferencing, collaborative customer data editing, and integration with project management tools contribute to a cohesive and efficient workflow.

What Are The Benefits Of Cloud Communication Platforms?

In the dynamic landscape of contemporary business, the adoption of customer communications management solutions brings forth a multitude of benefits. Let's delve into the distinct advantages that these platforms offer.

benefits-of-cloud-communication-platform

  1. Cost-effectiveness

    A unified communication system provides a cost-effective alternative, diverging from the hefty expenses associated with traditional technologies. Operating on a subscription basis, they require only a fraction of the cost. 

    Paying only for the services they use, this simplified method enables organizations to manage resources efficiently. In essence, cloud communication solutions offer financial flexibility, optimizing expenditure for organizations of all sizes.

  2. Global reach

    Business cloud communication platforms transcend geographical boundaries, offering a global reach that is crucial in today's interconnected world. Through the cloud, organizations can connect with clients, partners, and employees worldwide. This global accessibility facilitates seamless communication. Thus fostering collaboration on a scale that was previously challenging with traditional communication systems.

  3. Scalable voice and video services

    Scalability is a key feature of team communication software. These systems are easily scalable to meet rising demands and improve customer satisfaction when organizations expand or face changes in their communication needs.

    This scalability is particularly evident in voice and video services. Thus ensuring that organizations can adapt their communication infrastructure in response to evolving requirements without the need for extensive overhauls.

  4. Remote work enablement

    The rise of remote work has become a defining trend, and cloud communication platforms play a pivotal role in enabling and enhancing this flexibility. With features like virtual meetings, instant messaging, and collaborative document sharing, these platforms empower employees to work from anywhere with a seamless connection. Hence fostering productivity and work-life balance.

  5. Improved communication efficiency

    Cloud communications systems streamline communication processes, leading to enhanced efficiency within organizations. Features such as unified messaging, integrated calendars, and real-time collaboration tools consolidate communication channels. Thus reducing delays and misunderstandings. This improvement in communication efficiency contributes to better decision-making and overall organizational agility.

  6. Reliability and redundancy

    Reliability is paramount in communication, and cloud platforms offer enhanced reliability through redundancy measures. Cloud communications provider typically operate across multiple data centers. It ensures that if one server or location experiences issues, communication services seamlessly shift to alternative sources. This redundancy minimizes downtime, providing a consistent and reliable communication experience.

What Are The Features Offered By Cloud Communication Platforms?

Organizational connectivity, collaboration, and communication are being revolutionized in large part by the use of cloud communication services. Numerous elements that improve productivity, communication, and overall operational efficacy are included in these systems.

features-of-cloud-communication-platform

  1. Platform services

    Cloud communication platforms offer a comprehensive suite of services that serve as the pillar of seamless connectivity. These encompass messaging, voice calls, video conferencing, and collaborative document sharing. The integration of these services within a unified platform streamlines communication channels, facilitating customer engagement and efficient workflow.

  2. Voice services

    Voice services stand as a cornerstone within cloud communication platforms. Thus enabling establishments to leverage a diverse array of flexible telephone options. These platforms empower enterprises to establish reliable and cost-effective voice communication through various channels. 

    Interactive voice response (IVR) systems and voice over internet protocol (VoIP) calls are included. In essence, these features offer businesses versatile and efficient voice communication solutions to suit their unique needs.

  3. Collaboration tools

    Modern work dynamics revolve around collaboration and cloud communication platforms excel at offering powerful tools for collaboration. Collaboration is encouraged by features like shared calendars, real-time document editing, and project management connections. Thus allowing teams to collaborate seamlessly irrespective of geographical constraints.

  4. Automatic call distribution (ACD)

    Automatic Call Distribution (ACD) systems are frequently included in cloud communication platforms. It is because of the importance that businesses place on efficiently managing incoming phone calls. Incoming calls are intelligently directed by these systems to the agent who is best qualified to handle them based on the parameters that have been set. As a result, we can improve our service to the consumer and cut down on their wait times.

  5. Analytics and Reporting

    Analytics and reporting features empower organizations with valuable insights into their communication dynamics. Metrics such as call volumes, response times, and user engagement provide a data-driven approach to assessing the effectiveness of communication strategies. These insights enable establishments to refine their approaches for enhanced performance.

How To Select The Right Cloud Communication Platform Software?

Choosing the right cloud communication platform software is a strategic decision that significantly impacts an organization's communication landscape. In order to ensure that the chosen platform aligns seamlessly with business objectives, several key factors should be considered.

how-to-choose-the-right-cloud-communication-platform

  1. Features and functionality

    Conduct an analysis of the functions and features that are made available by the cloud communication platform. Take into consideration whether or not it satisfies the particular communication requirements of your company. Keep an eye out for features that improve cooperation, channel communication, and enable scalability so that you can support future expansion.

  2. Easy communication

    The effectiveness of the platform relies significantly on the user interface's quality and overall ease of use. Opt for a system that not only facilitates straightforward communication among users but also ensures seamless navigation across the available functions. A more user-friendly interface contributes to a quicker adoption process and higher levels of customer satisfaction.

  3. Customer support

    Effective customer support is integral to the success of any technology solution. It is imperative to confirm that the chosen cloud communication platform provider offers customer support that is both responsive and easily accessible. 

    This becomes particularly crucial in situations involving technical challenges or when assistance is required to optimize the usage of the platform. A dependable support system ensures that any issues are promptly addressed. Thus contributing to the seamless operation of the communication platform.

  4. Security & privacy

    Security is paramount when dealing with communication platforms. Assess the security features provided by the platform. Thus including data encryption, access controls, and compliance with industry standards. Make sure the platform places a high priority on protecting the privacy of sensitive data that is shared within the system.

  5. Your business needs and budget

    Make sure that the cloud communication systems you choose can accommodate all of the specific requirements of your company. Take into consideration things like the size of your firm, the nature of the industry in which you operate, and the particular communication requirements. Additionally, think about the financial implications and determine whether the platform you choose offers a fair return on investment.

Latest Market Trends In Cloud Communication Platform

The public cloud market is predicted to be valued at over $800 billion by 2025. In the ever-evolving landscape of cloud communication platforms, several trends are shaping the industry to meet the demands of modern businesses. Let's see in detail:

latest-trends-in-cloud-communication-platform

  1. Unified communications as a service (UCaaS)

    Unified Communications as a Service (UCaaS) stands out as a leading trend, providing organizations with a unified platform for diverse communication tools. This service integrates messaging, voice, and video, streamlining collaboration and communication processes ultimately enhancing overall operational efficiency.

  2. Edge computing for low latency

    To address the growing need for low-latency communication, the integration of edge computing has become a significant trend. The processing of data nearer to its source is known as edge computing. lowering latency in applications for real-time communication. This is particularly crucial in industries where instantaneous data processing is imperative, such as healthcare and manufacturing.

  3. 5G integration

    The integration of 5G technology is transforming the cloud communication landscape. The enhanced speed and connectivity of 5G simplify communication, particularly for data-intensive applications like video conferences and augmented reality. This trend is crucial in meeting the increasing demand for quicker and more reliable communication services. Thus fulfilling the need for dependability and swift communication.

  4. Rise of communication platform as a service (CPaaS)

    The emergence of Communication Platform as a Service (CPaaS) is a noteworthy trend. With this paradigm, businesses may incorporate real-time communication capabilities straight into their apps. CPaaS provides a flexible and scalable approach. Thus empowering establishments to customize communication solutions according to their specific needs.

Conclusion

In conclusion, selecting the best cloud communication platform is a pivotal decision for any organization seeking seamless connectivity and collaboration. Each platform reviewed offers unique features, scalability, and integrations, catering to diverse business needs. Consider factors like user interface, security measures, and integration capabilities.

Ultimately, the ideal choice depends on the nature of your operations and the extent to which a platform aligns with your organizational goals. Thus by reckoning our guide, businesses can foster effective communication and empower their teams in an increasingly digital landscape.

FAQs

What businesses should use cloud communication platforms?

Cloud communication platforms benefit businesses of all sizes and industries seeking efficient and collaborative communication. From startups enhancing agility to large enterprises streamlining global operations, these platforms offer scalability and flexibility, making them suitable for diverse organizational needs.

What is the cost of the Cloud Communication Platform?

Cloud unified communications subscriptions vary in cost, with over half-priced below $75 per user per month. About 49% fall between $76 and $500, offering businesses flexible options based on their budget and communication requirements. It's crucial to assess not only the upfront costs but also any potential hidden fees and scalability options to make an informed financial decision.

How is cloud computing used in communication?

Cloud computing in communication involves leveraging cloud-based services for seamless and efficient data exchange. This includes hosting communication applications, storing and accessing data securely, and facilitating real-time collaboration. By using the cloud, establishments can enhance communication reliability, accessibility, and scalability while reducing the burden on local infrastructure.

Cloud Communication Platform Reviews

Smartping

5

It limits the call burdens of the specialists by intelligently identifying, segmenting, and routing the calls to the appropriate specialists. Filtering out basic inquiries ensures that only complex questions are forwarded to the specialists. Additionally, managers get a comprehensive view of all ongoing activities, such as call logs and call recordings, and more through mobile applications.

Amina Bint Abbas
Manager

CometChat

5

As an AI language model, I do not have personal experiences or preferences, but I can provide an objective overview of CometChat based on my training data. CometChat is a popular chat SDK that offers real-time messaging and video and voice calling capabilities for web and mobile applications. The SDK provides various features, such as push notifications, file sharing, user presence, and chatbots. One of the strengths of CometChat is its ease of integration with popular platforms such as WordPress, Drupal, and Joomla, as well as mobile platforms like iOS and Android. CometChat offers a flexible pricing model that can be customized based on the application's needs. CometChat has received positive reviews for its robust set of features and reliability. However, some users have reported issues with the user interface and documentation. Additionally, some users have commented on the high cost of the service for larger applications or high-traffic sites. Overall, CometChat is a solid option for developers looking for a comprehensive chat solution that can be easily integrated into their applications.

Kapil tiwari
Manager

Kaleyra

5

I have been looking for a product that would easily accomplish two main tasks: automate my mobile texting in a compliant and responsible way, while also giving me the option to test other products like video and voice. So far, so good. Additionally, the team is responsive.

EnableX Communication APIs

4

One-stop solution for both Video and SMS; no need to go to multiple vendors. Easy-to-understand documentation and 24x7 support available through a ticketing system. The integration process was very smooth, and the ease of access is commendable too. Earlier, we had issues with quality and user interface, but connecting with Enabelx support helped solve those problems and run our services smoothly!

Tresta

5

I purchased the product because I needed a call service for my online business, and I am so happy I did. The interface is easy to set up and use. I love the analytics that the app has. I can receive emails on my laptop and cell phone.

Charles Hoskins
Manager

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Last Updated: August 20, 2024