Best Cloud Contact Center Solutions
Best cloud contact centre solutions include servetel, Exotel, avoxi, Genesys, five9, sparktg, deep call, etc. The cloud based contact center solutions can be accessed from any location, device, etc.
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Featured Software
List of 20 Best Cloud Contact Center Solutions
Category Champions | 2024
Software by Servetel Communications
Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions. Read Servetel Reviews
Explore various Servetel features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Servetel Features- Manual Dialer
- Phone Support
- Call Barging
- Analytical Reports
- Personalized Greetings
- Multiple Extension
- Customisable Welcome Greeting
- CRM integration
Servetel Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Emergents | 2024
Flexible, Affordable, and Easy-to-Use Cloud Contac
AVOXI Genius is the first affordable cloud-based call center software platform to integrate with your contact center solution. With phone numbers in 170+ countries, easily manage your business communications from anywhere in the world. Learn more about AVOXI
Explore various AVOXI features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all AVOXI Features- Warm Transfer
- Call Center
- Call Logging
- Multiple Simultaneous Calls
- Call Recording
- Virtual Assistant
- Voice Mail
- Toll Free Number
Pricing
Genius Contact
$ 20
User/Month
Genius Enterprise
$ 40
User/Month
AVOXI Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Solutions by Ozonetel
Ozonetel is an industry leader within the Customer Experience space. Ozonetel’s cloud telephony solution helps businesses manage all conversations across voice, chat, SMS, social media & WhatsApp in one place. Read Ozonetel CloudAgent Reviews
Explore various Ozonetel CloudAgent features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
- Analytical Reports
- Dashboard
- Progressive Dialer
- Multiuser Login & Role-based access control
- Multiple Accessline
- Voice & Data Integration
- Inbound Reporting
- Screen Pop-up
Ozonetel CloudAgent Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Emergents | 2024
Solutions by Genesys
Through scalable and flexible contact center virtualization genesys create a great customer experience. With Genesys it creating a powerful, virtualized customer engagement environment to route any customer interaction across your departments. Learn more about Genesys
Explore various Genesys features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Genesys Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Category Champions | 2024
Call Center software
Ameyo's Contact Center Software helps improve first call resolution and reduces agents' idle time significantly, thereby boosting overall productivity. Ameyo endows with CX rich solutions which are easy to access & agent friendly, yet affordable. Read Ameyo Contact Center Reviews
Explore various Ameyo Contact Center features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
- Inbound Call Center
- Workforce Management
- Phone Support
- Contact Management
- Campaign Management
- Call Transfer
- Performance Metrics
- Instant Retrieval
Ameyo Contact Center Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Contenders | 2024
Solutions by Five9
Five9 is a leading provider of cloud contact center software. It are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Read Five9 Reviews
Explore various Five9 features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Five9 Features- FTC Compliance
- Callback Scheduling
- Call Recording
- Lead Capture
- FCC Compliance
- Campaign Specific Caller ID
- Call Results
- Call Monitoring
Five9 Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Category Champions | 2024
Telephony Solution for Growing business
SparkTG is a Cloud-based Contact Centre Solution provider, trusted by many scaling startups & growing organizations. Apart from giving an exceptional experience to callers, it helps in complete contact center tracking by real-time dashboards, reports & recording. Read SparkTG Reviews
Explore various SparkTG features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all SparkTG Features- Automated Notices
- Country Blocking
- Outbound Caller ID
- Call Scripting
- Outgoing Call Tracking
- Sentiment Analysis
- Reporting/Analytics
- Outbound Call Center
Pricing
VCC Start Up
$ 14
User/Month
SparkTG Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Home of Cloud, Customer, and Communication
DeepCall is a cloud telephony service provider company offering its top-notched cloud-hosted communication platform to many huge businesses across India and Opt for their best-in-class services. Read DeepCall Reviews
Explore various DeepCall features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all DeepCall Features- Call Recording
- Analytical Reports
- Call Disposition and Notes
- Call Center
- Auto-Dialer
- Call Routing
- Call Hold Music
- Lead Management
DeepCall Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Emergents | 2024
Remote-Ready Customer Communication Solutions Over
Exotel is Asia’s largest cloud communication platform, supporting 4k+ businesses across India & SEA through calls & SMS for sales & support teams. Deploy a reliable & scalable solution for businesses of any size within 30 minutes. Read Exotel Reviews
Explore various Exotel features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Exotel Features- Call Monitoring
- Call Conference
- Outbound Call Center
- Unlimited Concurrent Calls
- CRM integration
- Smart Call Tracking
- VoIP
- Callback Scheduling
Pricing
Micro
$ 77
Per 3 Months
Believer
$ 278
Per 12 Months
Influencer
$ 694
Per 12 Months
Exotel Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Emergents | 2024
Stay Connected with your Business, from Anywhere
Knowlarity is a leading cloud telephony solutions provider in India enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform. Read Knowlarity Reviews
Explore various Knowlarity features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Knowlarity Features- Multiple Accessline
- Internal Call Transfer
- Inbound Reporting
- Conferencing
- Call Reporting
- Call Recording
- Lead Management
- Outgoing Call Tracking
Pricing
Advance Plan
$ 233
Per Year
Premium Plan
$ 475
Per Year
Premium Plus Plan
$ 833
Per Year
Knowlarity Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Category Champions | 2024
The Trusted CPaaS
Kaleyra is a trusted global cloud communications platform provider that offers integrated multi-channel communication services, comprising Messaging, Voice, WhatsApp, Video with tools like OTP verification, IVR flow builder & chatbots. Read Kaleyra Reviews
Explore various Kaleyra features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Kaleyra Features- User Friendly Webportal
- Call Center Management
- Auto Dialer
- Call Logging
- Custom Sender ID
- Call Logs
- Forward to Phone
- Call Queuing
Kaleyra Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Solutions by Cloudli Communications Inc
Cloudli is a fully featured Unified Communication Software designed to serve SMEs, Startup, Agencies, Enterprises. Cloudli provides end-to-end solutions designed for Web App. This Unified Communication System offers Dashboard, Chat / Messaging, Multi-User Collaboration, Mobile Access and Audio / Video Conferencing at one place. Read Cloudli Reviews
Explore various Cloudli features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Cloudli Features- Mobile Access
- File Sharing
- Call Routing
- Chat / Messaging
- Multi-User Collaboration
- Audio / Video Conferencing
Pricing
Start Up
$ 25
Per Month
Small Business
$ 50
Per Month
Cloudli Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Contenders | 2024
Telemarketing & call center software
Voiptime Contact Center is the cloud call center solution that increases your agents’ productivity. Get up and running in 24 hours, with a fully configured instance and affordable call rates in 140+ countries. Read Voiptime Cloud Reviews
Explore various Voiptime Cloud features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Voiptime Cloud Features- Call Disposition and Notes
- Analytical Reports
- Contact Management
- Call Recording
- Lead Management
- Inbound Call Center
- Telemarketing Management
- Call Control
Pricing
PROFESSIONAL
$ 45
User/Month
Voiptime Cloud Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Contenders | 2024
Solutions by NICE inContact
NICE inContact Call Center is a fully featured Call Recording & Analytics Software designed to serve Enterprises, SMEs. NICE inContact Call Center provides end-to-end solutions designed for Windows. This online Call Recording & Analytics system offers Call Sharing, Distributed Call Recording, Recording Bookmarking, File Transfer, Scheduled Recording at one place. Read NICE inContact Call Center Reviews
Explore various NICE inContact Call Center features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
- File Transfer
- Archiving
- On-Demand Recording
- Instant Retrieval
- Scheduled Recording
- Screen Activity Recording
- Call Sharing
- Event Triggered Recording
NICE inContact Call Center Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Hosted Call Center Solution
SanCCS Cloud is a cutting edge technology for call center dialer solution allowing its users to host their dialer solution to cloud , hence minimizing expenditure on own premises infrastructure and maintenance. Read SanCCS Cloud Reviews
Explore various SanCCS Cloud features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
SanCCS Cloud Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Emergents | 2024
Solutions by TELUS International
TELUS International is a fully featured Cloud Contact Center Solutions designed to serve Startups, SMEs and Enterprises. TELUS International provides end-to-end solutions designed for Web App. This online Cloud Contact Center Solutions offers at one place. Read TELUS International Reviews
Explore various TELUS International features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
TELUS International Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Emergents | 2024
Solutions by TTEC Digital LLC
TTEC Digital is a leading Cisco technology solutions and services provider. The renowned company is the first authorized reseller of Cisco’s latest offering—Webex Contact Center Enterprise, which aims at delivering an enterprise-level CCaaS solution. Learn more about TTEC Digital
Explore various TTEC Digital features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
TTEC Digital Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Emergents | 2024
Cloud-based Contact Center Software
VCC Live not only seeks to provide the most advanced contact center technology linked with telco services but it also brings its clients a combination of multiple solutions, including customer support, consultation, real-time monitoring, and quality management. Learn more about VCC Live
Explore various VCC Live features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all VCC Live Features- On-Demand (SaaS)
- Real Time Analytics
- Multi-Channel Communication
- Omnichannel Communication
- Field Sales Management
- Import & Export Data
- Project Management
- Workflow Management
Pricing
Standard Package
$ 63
Per Month
Professional Package
$ 86
Per Month
Multichannel Package
$ 108
Per Month
VCC Live Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Emergents | 2024
Solutions by Vocalcom
vocalcom is the leading company to provide the solution for the telemarketing business. Helps to increases the real contacts for improving the campaign productivity. Track the conversion between employee and customer, conversion rates, daily inbound/outbound call volume and customer satisfaction. Learn more about Vocalcom
Explore various Vocalcom features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Vocalcom Features- Call Logging
- Reporting/Analytics
- Predictive Dialer
- Compliance management
- Document Management
- Data Import & Export
- IVR / Voice Recognition
- Call Queuing
Pricing
Click2Start
$ 76
User/Month
Business Plus
$ 115
User/Month
Entreprise
$ 146
User/Month
Vocalcom Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Emergents | 2024
Solutions by 3CLogic. Inc
3CLogic’s predictive dialer automatic contacts leads though agents are working finalizing calls minimizing the time consume within communication and grow productivity. Optimize an agent’s performance while improving the possibility of reaching or top sales targets. Learn more about 3cLogic
Explore various 3cLogic features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all 3cLogic Features- Lead Capture
- Contact Management
- FTC Compliance
- Lead Management
- Call Monitoring
- Call Results
- Callback Scheduling
- Campaign Specific Caller ID
3cLogic Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Until 31st Mar 2024
What is Cloud Contact Centre Solutions?
With the help of cloud contact center solutions software, customers can be reached by chat, mail, or phone calls using any cloud-based contact center software.