Find the Best Cloud IVR Solutions
Best cloud IVR solutions are SparkTG, IVR Guru, MyOperator, and Genesys. Now allow your employees to attend the calls from remote locations and use all the IVR features with the applications.



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Featured Software
List of 20 Best Cloud IVR Solutions
Solutions by Cloudli Communications Inc
Cloudli is a fully featured Unified Communication Software designed to serve SMEs, Startup, Agencies, Enterprises. Cloudli provides end-to-end solutions designed for Web App. This Unified Communication System offers Dashboard, Chat / Messaging, Multi-User Collaboration, Mobile Access and Audio / Video Conferencing at one place. Read Cloudli Reviews
Productivity and Collaboration Tools
Shivaami is an authorized Google Cloud Partner, that offers Google Workspace, formerly known as G Suite, a cloud-based productivity and collaboration suite developed by Google. It includes a variety of applications such as Gmail, Google Drive, Docs, Sheets, etc. Read Shivaami Reviews
Category Champions | 2023
Experience mobile-first cloud telephony
MyOperator is India's top cloud communication provider, with 10,000+ businesses like Amazon, Myntra, and Apollo using its offerings like Corporate Line, 360-degree Campaign Management, and Office IVR. Read MyOperator Reviews
MyOperator's Pros and Cons
MyOperator offers a user-friendly interface, advanced call routing options, call recording, and real-time analytics that help businesses enhance their customer support and communication processes.
Customer support
One potential downside of MyOperator is that it may not be suitable for very small businesses that do not receive a high volume of calls, as the pricing plans are geared towards larger organizations.
Outgoing calls are extremely expensive restricting us from using the outgoing services.
Category Champions | 2023
Solutions by Bitrix Inc.
Bitrix24 is one of the best CRM software which provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts. It is a collaboration platform that's perfect for CRM. It has over 30 tools that will help your business grow and enjoy the work in a team. Read Bitrix24 Reviews
Bitrix24's Pros and Cons
The most impressive features of Bitrix 24 are tasks, workgroups and, most importantly, the CRM system. The program is easy to use on computers. This program gives a positive direction to any company.
Its long lasting Feature list
A missing feature in Bitrix 24 is the employee tracking section. Business owners need tracking programs to increase their trust in their employees. If the tracking function is added to this program, it will become the number one program in the CRM sector
User Interface is quite complicated
Category Champions | 2023
Software by Servetel Communications
Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions. Read Servetel Reviews
Servetel's Pros and Cons
As an entrepreneur, I can tell you that working with cloud-based call management software can be a game changer when it comes to your business communications. Servetel cloud telephony solution is one of the most affordable and user-friendly business
Everything
“I have been using this software for 2 years but haven’t ever experienced any disadvantages or shortcomings of it Customer support could be improved. Rest, everything is good.”Alia Tripathi - Sep 6, 2022
Nothing
Category Champions | 2023
Telephony Solution for Growing business
SparkTG is a Cloud-based Contact Centre Solution provider, trusted by many scaling startups & growing organizations. Apart from giving an exceptional experience to callers, it helps in complete contact center tracking by real-time dashboards, reports & recording. Read SparkTG Reviews
SparkTG's Pros and Cons
The product is easy to use, not glitchy, and the customer support has always been very proactive.
Features are most important like a detailed report of the caller. No downtime in the service. Anytime you can call for support.
The product has been a perfect fit for us.
Add bulk SMS features in the dashboard.
Emergents | 2023
Remote-Ready Customer Communication Solutions Over
Exotel is Asia’s largest cloud communication platform, supporting 4k+ businesses across India & SEA through calls & SMS for sales & support teams. Deploy a reliable & scalable solution for businesses of any size within 30 minutes. Read Exotel Reviews
Exotel's Pros and Cons
It has helped us manage our calls in the best possible and effectiveway.
We are gald we switched to this software for calling. It has helped us make the call process more relaxing
Sometimes the international calls get disconnected.
there is no free-trial session available.
Category Champions | 2023
A business phone system for global enterprise comm
Telecmi is a cloud communications platform as a service company based in Chennai, India. Telecmi provides cloud telephony services such as virtual phone numbers and telephony applications for small and medium enterprises in India. Read TeleCMI Reviews
TeleCMI's Pros and Cons
User friendly
Their accuracy and server up time
NA
Missing outbound number from different states
Emergents | 2023
Stay Connected with your Business, from Anywhere
Knowlarity is a leading cloud telephony solutions provider in India enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform. Read Knowlarity Reviews
Emergents | 2023
Smart Cloud Communication Software for Businesses
The Real PBX is a leader in providing secure cloud communication solutions, i.e., business phone numbers (toll free & local numbers) along with intelligent modern-day business phone system features - IVR, Call Forwarding, Call Barge, Call Recording, Analytics, etc. Read The Real PBX Reviews
The Real PBX's Pros and Cons
Quick and Prompt response. Excellent forwarding Portal.Instant Setup, Easy to contact,excellent Support, Excellent market Plcae.Functional sometimes.Rich calling feature-set streamlines communication in many ways.24x7 support and features available.
Their post sales service and product stability are the most impressive part.
pathetic service. agents have no idea what they are doing. They do not reply on emails.. They false charge the customers.
The organization can be a bit more flexible on the pricing part. Found it a bit expensive.
Solutions by Ozonetel
Ozonetel is an industry leader within the Customer Experience space. Ozonetel’s cloud telephony solution helps businesses manage all conversations across voice, chat, SMS, social media & WhatsApp in one place. Read Ozonetel CloudAgent Reviews
Emergents | 2023
Solutions by Ozonetel
CloudAgent-lite is a virtual business phone system, that provides your business with all the business productivity tools, mandatory for any business to operate professionally and efficiently with ivrs and cloud telephony system. Read Ozonetel CloudAgent-lite Reviews
Contenders | 2023
Solutions by Avaya Inc
Avaya build a better customer experience by Improving Contact Center Operations. It streamline contact center operations and increase agent productivity. Read Avaya Reviews
Avaya's Pros and Cons
Calling facility and productivity.
Smooth Calling Experience & Easy Connectivity.
Monitoring or Recording
Disconnects automatically as the traffic increases.
Contenders | 2023
Cloud Telephony Service for your Business
An interactive voice response system (IVRS) hosted in the cloud is called Cloud Telephony, it is an automated bot that answers your phone call, asks you the questions based on your enquires and you respond to it using your keypad (DTMF). Read Salesquared Reviews
Emergents | 2023
CaaS
Routee is a cloud communication platform that helps you build unique marketing funnels that actually convert, generate leads and grow your business! All this through Messaging, Voice, Verification and Phone Numbers. Read Routee Reviews
Routee's Pros and Cons
Zero. zilch. Nothing.
Great customer service. All in one tool. I use SMS, Email, Voice, 2FA which previously were not part of the business.
They should hire new support people who know how to provide support to potential new customers and not criticism.
In the beginning it took me some time to get a hung on the platform
Category Champions | 2023
Call Center software
Ameyo's Contact Center Software helps improve first call resolution and reduces agents' idle time significantly, thereby boosting overall productivity. Ameyo endows with CX rich solutions which are easy to access & agent friendly, yet affordable. Read Ameyo Contact Center Reviews
Ameyo Contact Center's Pros and Cons
I'm using a lot of things because of my job duties, perfectly integrates with my CRM tools , Reporting daily reports, Real-time to maintain the Service level, updating the dialer for the outbound/inbound Campaign . There is a great part of the reporting and all the required data to manage the service level.Recording can be easily shared with secured method. The best part if i can say we use the ameyo anywhere in the whole world.
Data rechurn is very easy, and you can increase attempts very easy.
if we can go for improvement section then Screen recording feature is not available . Autocall time not shown when voice is ON , low internet speed connections take so much time to load the page and this might some issues 'HANG-UP"
Real time monitor is best in this and pacing works very good.
Emergents | 2023
IVR services & call monitor services
IVRGURU is the dynamic and innovative Cloud telephony Service Provider offers a cost-effective and powerful way to expand your business opportunities by giving you all the benefits of handling a business with confidence. Read IVR GURU Reviews
IVR GURU's Pros and Cons
Two USP - Pulse Charges & Unlimeted Channels
IVR guru works on Pulse segment and it is only the company those work on Pulse rate
No Cons
Need to grow as faster
Solutions by iPlum
iPlum is a fully featured VoIP Software designed to serve SMEs, Startup, Agencies, Enterprises. iPlum provides end-to-end solutions designed for Web App. This VoIP System offers Call Monitoring, Contact Management, Unified Communications, Call Routing, Call Recording at one place. Read iPlum Reviews
iPlum's Pros and Cons
It's efficient and easy to use. Highly satisfied with the features. Hoping for more updates
There are several impressive features that make iPlum stand out. Firstly, the app offers excellent call quality and messaging options, making it a reliable and efficient communication tool. Secondly, iPlum is highly affordable, with pricing plans that offer a lot of features for a fraction of the cost of traditional phone systems. Finally, iPlum offers a range of security features, including end-to-end encryption and two-factor authentication, ensuring user privacy and data protection. Overall, these features make iPlum a highly impressive communication app that is well worth considering
Nothing i think it's perfect. I didn't find any bugs or anything wrong
While iPlum is a great communication app, there are some areas where it could be improved. Firstly, the user interface could be more intuitive and user-friendly, particularly for new users who may struggle to navigate the app's features. Secondly, some users have reported occasional issues with call quality or dropped calls, which could be improved. Finally, while iPlum offers a range of features, some users have suggested that additional customization options would be helpful to tailor the app to their specific needs. Addressing these areas could further enhance iPlum's overall performance and user experience.
Contenders | 2023
Fully Customized CRM, Sales and Lead Management
We provide Best CRM Reviews, Free Demo - CRM is cloud based Software to maintain Sales, Lead Management, Follow Up, marketing & support for all organization, Sales Management Software, Lead Management Software, Business Management Software. Read RSoft Reviews
Contenders | 2023
Solutions by Zendesk
Formulated with Sunshine platform, Zendesk Talk is a powerful call center software that every business needs. You can create self-service portals for customers, set personalized IVR messages and do live chats over a single click. Read Zendesk Talk Reviews
Compare Pricing Plans of Top Cloud IVR Solutions Providers
Name | Ratings & Reviews | Starting Price | Free Trial? | |
---|---|---|---|---|
MyOperator | 4.4 | $34.71 Per Month | Yes | Learn More |
Bitrix24 | 4.4 | Available on Request | Yes | Learn More |
Servetel | 4.2 | Available on Request |
Yes | Learn More |
SparkTG | 4.6 | $13.89 User/Month | Yes | Learn More |
Exotel | 4.2 | $77.15 Per 3 Months | Yes | Learn More |
FAQs of Cloud IVR Solutions
Cloud IVR solutions help businesses manage call and traffic, re-routing, and work on voice guides through cloud networks.