Best Cloud Telephony And IVR System in 2018

Cloud Telephony And IVRS

Software BY Spark Technology Group
We are the leading cloud telephony provider all over the world. We give a better quality of the services. With an experience of more than 22 years in IVR development, Spark TG team focuses on excellent user experience and is capable of handling more than a million calls a day. 


Web based Real Estate CRM Software
T3 CRM for Real Estate & Construction is very rich in functionality and is an industry specific product. The build in process at each level of modules makes it very easy for the user to move to the next level of cycle in a much easy way.

Solutions Infini Cloud Communication

Messaging & Cloud Telphony
Solutions Infini is a Cloud communication service provider catering to Messaging, Voice and Email services. Solutions Infini is a Global Cloud communication Platform which provides customized Messaging & Cloud Telephony Solutions.

UnocomTech CRM

Hybrid CRM
Its a Hybrid CRM with features like,Lead Management, Telecalling, Quotations, Invoicing, Advance Booking, Complaint Management, Task Scheduling, AMC, Standby, Rejection Management, Contacts, Products, Inventory, Basic Accounting, IVR, Promotions, Utilities, Location Tracking System.


Moving the World operates an online bulk SMS platform that helps Indian as well as International businesses & enterprises to send out important & product-related information to their customers.

Service Management Software

Software BY RNT International
SalesBabu Service Management Software caters all the needs an organization has for giving their customer complete satisfaction and ultimately a long term business relationship. Also, it maintains the activity of the service engineers, the complete record the PMS visits.


Software BY VOICEetc
VOICEetc provides Inbound IVR and Outbound IVR for businesses to interact with their customers. VOICEetc clould IVR can handle multiple calls at same time and all calls will be routed to your representative simultaneously. cloud IVR that can receive calls from your company board number.


Web-based Real Estate CRM software
IntellioCRM is web based CRM Software for Real Estate Agent/Broker. IntellioCRM a product of Intellio Consulting Pvt. Ltd. is an advanced LMS solution for Real Estate Consultancy Businesses in India.

Agile Customer Interaction hub on cloud is an Agile Customer Interaction hub on cloud, enabling you to build Personalized engagements across the customer journey.

Aculab Cloud

Software BY Aculab
Aculab Cloud telephony platform presents a range of programmable telephony resources. Through the use of simple, high-level APIs, Aculab Cloud makes it easy to create applications that make, receive and interact with calls with no specialist telephony equipment needed.

Aculab Rapide

Software BY Aculab
Aculab Rapide is a deployment ready telephony media resource server. Aculab Rapide enables you to create a private cloud platform for telephony services delivery.

WebXion Cloud Telephony

Software BY WebXion Technologies LLP
WebXion Cloud Telephony Service provider offering cloud based cloud telephony service at most affordable rates. Our cloud telephony service is a web based panel with detailing call log panel. Your entire call conversion along with any voice mails are automatically recorded inti our cloud based cloud telephony system.

Magnetic North Cloud Contact Centre

Software BY Magnetic North Software Limited
Our cloud telephony software Imagine the power of fully blended agents proactively reaching out to your customers whilst managing and exceeding inbound service levels. Imagine those agents distributed around the office, the country or the world, yet working together with a common purpose.


Software BY Trunk Networks Ltd
VoIP is a telecommunications solution for transferring voice data quickly across the Internet.  VoIP converts the voice signal from a telephone into a digital signal that travels over the IP Network, then converts it back at the other end. Now widely accepted, VoIP technology is being rapidly deployed and is now a core part of all new telephone systems.


An Inbound, Outbound& Blended Call Center Platform
Aavaz Call Center software offers an affordable inbound, outbound and blended call center platform designed to be scalable. It includes a variety of functionality tailored to the individual requirements of marketing, sales and customer support departments.

Page Last Updated On 03/11/2017 04:59

What is Cloud Telephony & IVR System?

Cloud Computing is the most trending topic these days and the term ‘Cloud telephony’ is also picking up a lot of response in the business houses. However, not many people know what this is and why it is an important part of IVR System.

Interactive Voice Response (IVR) is an automated telephony system that plays a vital role to interact with the callers, gather information from them and then route the calls to the relevant receiver. This works as an office assistant which is actually not a person but a Call management system. When the users create and make their own IVR applications functional it is termed cloud telephony. This name is intentionally made similar to cloud computing to make the specialized telephonic systems more integrated with web applications developers. This bridging of the gap has led to the name cloud telephony. To put it simply, cloud telephony allows a computer applications developer to add telephony features to their software – making it “cloud telephony software”.

Cloud telephony specifically refers to the services offered in IVR system like voice services and replaces the business telephone equipment (like PBX, which is outdated now) with third-party VoIP services that are in vogue. In cloud telephony/Call management system all that you need to know is what you want your telephone to do for you and nothing more. It is simple to understand and you can make/receive a call, disconnect or pause it, play the audio file, transfer the call to relevant person and even engage in call conferencing. All this can be done on a computer application.

Since cloud communication enables voice as well as data communication through applications and services by hosting them on services owned and maintained by providers, making it cost effective for customers to interact with them without any hassles.

Thus, the combination of cloud telephony and IVR system enables serving the diverse population at a single time and increase the efficiency of a business. Also these days one can get the toll free number with the call management software.

Benefits of Cloud Telephony & IVR Systems and their Potential Issues 

The resounding success of Google and other cloud-based software providers has shown us that cloud-based platform is the most effective platform. The primary benefit shown was the lower cost. Voice (audio) services provided through the cloud acts as a value addition for telephony since the users can access cloud-based facilities from anywhere. This expands the users’ options to operate beyond the local or regional carriers.

Cloud communication in this context becomes a very attractive option since it involves voice, video, and data and integrates it very well across different access mediums.


  1. The business place can do away with lots of wires around the PBX(private branch exchange), IVR(Interactive Voice Response) System and MDF(Main distribution frame)
  2. Only require the computer application that provides the software functions and computing
  3. All kinds of functions related to telephony are integrated with the computer applications without worrying about telecom infrastructure or technology
  4. Ideal for small and medium-sized business to get the cloud telephony at a lower cost than VoIP infrastructure.
  5. No need to have specially trained employee to handle the technology since the cloud telephony provider will be supporting the user
  6. Only a few hundred lines of coding are required to provide the basic functions of picking up an incoming call, playing a preset greeting, asking to press the extension number, transferring the call and if the transferred number is not picked up – asking the caller to record the call as voice mail.
  7. There are options for paying the service provider with a monthly subscription fee or based on the usage.
  8. Also, a toll-free number attracts a number of customers to call.
  9. Tracking facilities help so much incase where one need to track the source or reference from where caller get a contact number.


  1. Internet connection is a must to access files so if the connection is slow or there are problems with the connectivity, it will affect the efficiency and productivity.
  2. Cloud technology still exists on a physical server and this location of the server is important since it must abide by the national laws of the country.

Important features of a Cloud Telephony & IVR Software

The essential advantage of Cloud telephony software is that the software is off-site. This gives the users geographical mobility and the customers can also be reached out to any part of the world.

The key features are:

  1. Single Access Number is a special feature of the software. Whoever is working with the company or has left the company is not a concern here because the number is retained by the business and is not personally used by the employee. This ensures constancy in business communication without hassles of change of employees and the customers being harassed due to it. This also means that the business need not promote multiple numbers.
  2. There is no setup cost involved in the installation of the software. Also, the installation is quick and easy. No additional hardware has to be bought and also there is no maintenance cost involved.
  3. Call tracking system is smarter than the traditional version and this helps in maintaining accountability in business. All the key metrics of the call like details of the caller, time of the call, the reason for call and date are provided. This ensures communication in the team even if a particular employee is absent.
  4. The effectiveness of this kind of call management system can help the employees in treating each call as a business opportunity and work better towards customer care.
  5. IVR software is a highly efficient way to direct and re-route calls between different persons/teams/departments by guiding the caller to choose the option to press that number. This keeps the team communication with the customers more streamlined and effective in responding
  6. Call transfer is a central feature for any kind of business communication. When the call is redirected to the right person or department the customers’ queries are responded to immediately.
  7. Certain service providers have a simultaneous calling feature & call handling solution in the software. Many software support 100 calls simultaneously. This eliminates the chance of losing a business opportunity because your phone number was engaged or not available.
  8. Round-the-Clock availability of your cloud communication system is an extremely useful feature for business. If the staff is not in the office, even then the communication system is so built and integrated that it saves all the calls made during off-office hours. This means that potential business opportunity is never lost and the customers don’t have to call again and again. This feature is also helpful for overseas clients or customers who have different time zones.

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