Best Cloud Telephony Software
Best cloud telephony software are CallHippo, Knowlarity, MyOperator, and Servetel. These cloud telephony providers allow the calls to get routed through high-speed internet at the national and international levels.
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Most Popular Cloud Telephony Software
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List of 20 Best Cloud Telephony Software
Contenders | 2025
Product Description
Vonage is a cloud-based Intelligent Phone System that unifies communication for small and medium-sized businesses. Features include business assets by customer budget, good services, customization to save time and money, and smart advice. Read More About Vonage
Vonage Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Screening
- Do Not Disturb
- Extension Dialing
- Business Sms
- Call Recording
- Mobile App
- Customizable Music On Hold
- Auto Attendant
- View all Features
Vonage Features and Usability-Based User Satisfaction Score
Software by 8x8, Inc
Product Description
8x8 Virtual Office is a powerful and popular collaboration software. It allows team members to be more effective at working, and information updates can happen anytime. This enables businesses to move faster. Read More About 8x8 Virtual Office
8x8 Virtual Office Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Video Conferencing
- Auto Attendant
- CRM Integration
- International Calling
- Call Recording
- Call Transfer
- Virtual Receptionist
- Mobile App
- View all Features
Software by RingCentral, Inc
Product Description
RingCentral is the award-winning solution for communication and collaboration. It is the server-based, most flexible, customized, and cost-effective solution. Empower the workforce to be connected by voice, video calling, team messaging, collaboration, and online conference meetings. Read More About RingCentral
RingCentral Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Recording
- Call Monitoring
- Interactive Voice Response (ivr)
- Call Queues
- Voicemail
- Workforce Management
- Agent Performance Tracking
- Skill Based Routing
- View all Features
Software by Ooma, Inc
Product Description
Ooma is a simple yet powerful cloud-based business phone software. It helps you talk, text, use a security camera, use wireless setup, auto attendant calls, call forwarding, call conferencing, and much more. ``` Read More About Ooma
Ooma Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Agent Status Tracking
- Call Queuing
- Skill Based Routing
- Real Time Analytics
- CRM Integration
- Call Transfer
- Call Monitoring
- Outbound Dialing
- View all Features
Contenders | 2025
Product Description
OpenPhone is fully-featured business phone software designed to serve SMEs, startups, agencies, and enterprises. OpenPhone provides end-to-end solutions designed for web apps. This business phone system offers call monitoring, mobile access, call recording, call management, and IVR/voice recognition in one place. Read More About OpenPhone
OpenPhone Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- International Calling
- Voicemail Transcription
- Custom Greetings
- Team Messaging
- Call Forwarding
- Call Blocking
- Caller Id
- Business Hours
- View all Features
OpenPhone Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Grasshopper is one of the best Intelligent Phone Software that uses toll-free numbers to increase companies. It supplies true 800 toll-free numbers, vanity numbers, and local numbers. When a call comes in, there is hold music, unlimited extensions, faxes, emails, and voicemails by email. Read More About Grasshopper
Grasshopper Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Voip/wi Fi Calling
- Mobile And Desktop Apps
- Call Forwarding
- Caller Id
- Call Reporting
- Call Blasting
- International Calling
- Faxing
- View all Features
Grasshopper Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Product Description
ZOOM Cloud Meetings is intelligently engineered video conference software that can help you arrange video meetings, conferences, and video webinars from a remote location. It can build collaboration-enabled conference rooms. Read More About ZOOM
ZOOM Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Hd Video And Audio
- Custom Meeting Id
- Live Streaming
- End To End Encryption
- Annotation Tools
- Waiting Room
- Co Host
- Webinars
- View all Features
ZOOM Features and Usability-Based User Satisfaction Score
Software by Nextiva
Product Description
Nextiva instantly accesses enterprise-grade call center solutions and quickly scales to respond to fluctuations in call volume without changing your infrastructure settings. Read More About Nextiva
Nextiva Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Team Messaging
- Call Barging
- Call Monitoring
- CRM Integration
- Number Porting
- Mobile App
- Auto Attendant
- Call Parking
- View all Features
Category Champions | 2025
Top Cloud Telephony Solution for Team Communication
Product Description
CloudTalk is comprehensive cloud telephony software to meet the needs of agencies and SMEs. It offers a range of features including queue management, call recording, contact management, and VoIP, all in one convenient place. Read More About CloudTalk
CloudTalk Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Customizable Reporting
- Sms Integration
- Call Recording
- Power Dialer
- Real Time Dashboard
- Number Porting
- Call Conferencing
- Call Transfer
- View all Features
CloudTalk Features and Usability-Based User Satisfaction Score
Category Champions | 2025
AI Powered Cloud Phone Sytem For Modern Businesses
Product Description
KrispCall is an AI-powered phone app for modern businesses that integrates with CRM to enhance global operations. With Power Dialer, Call Coaching,& Bulk SMS, it streamlines workflows and drives growth. Get 100+ countries' numbers and reach your clients abroad easily! Read More About KrispCall
KrispCall Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Voicemail
- Call Recording
- Call Whispering
- Call Conferencing
- Call Routing
- Call Barging
- Call Center Software
- Call Analytics
- View all Features
KrispCall Features and Usability-Based User Satisfaction Score
AI, but Better
Product Description
JustCall is a customer communication platform powered by AI. It enables instant connections with customers through Voice, SMS, and WhatsApp. With JustCall, you can streamline workflows and provide coaching to your teams, all through a unified interface. Read More About JustCall
JustCall Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Notes
- Ivr System
- Call Transfer
- Call Analytics
- Call Monitoring
- Voicemail
- Call Disposition
- Call Whispering
- View all Features
Category Champions | 2025
Leading Cloud Telephony Software for Small Businesses
Product Description
Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions. Read More About Servetel (by Acefone)
Servetel (by Acefone) Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Forwarding
- Click To Call
- Ivr System
- Toll Free Numbers
- Multi Level Ivr
- Call Recording
- Missed Call Service
- Number Portability
- View all Features
Servetel (by Acefone) Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Smart Cloud Telephony Software for Businesses
Product Description
The Real PBX simplifies communication by providing seamless, reliable cloud telephony solutions that eliminate the hassle of managing complex phone systems. Read More About The Real PBX
The Real PBX Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Auto Attendant
- Call Forwarding
- Softphone
- Sms Integration
- Call Barging
- Call Recording
- Click To Call
- Toll Free Numbers
- View all Features
US Toll Free Number starts at $9/month
$ 9
1 Toll Free Number
UK Toll Free Number starts at $15/month
$ 15
1 Toll Free Number
Australia Toll Free Number starts at $9/month
$ 9
1 Toll Free Number
The Real PBX Features and Usability-Based User Satisfaction Score
Global Cloud Telephony Software
Product Description
MCube is a cloud-based integrated communication platform that delivers an array of powerful automated call management applications such as Business Helpline, Virtual PBX, Call Tracking, and telephony integrated marketing automation tools such as Lead Management and Support Management. Easy to deploy and use, MCube solutions... Read More About MCUBE
MCUBE Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Masking
- Virtual Numbers
- Call Queuing
- Call Conferencing
- Ivr System
- CRM Integration
- Voicemail
- Click To Call
- View all Features
Communication Simplified
Product Description
MOBtexting is a global messaging and cloud telephony service provider with a unified communication platform. Create unconventional and captivating customer experiences with programmable Voice Telephony and SMS services. Our platform can be integrated with any applications, websites, CRM, ERP, etc., providing highly integrated communication tools... Read More About MOBtexting
MOBtexting Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Click To Call
- Call Tracking
- Multi Level Ivr
- Call Conferencing
- Voice Mail
- Call Recording
- CRM Integration
- Ivr System
- View all Features
Promotional SMS
$ 17
5,000 SMS
Transactional SMS
$ 21
5,000 SMS
2 Way SMS Services
$ 42
3 Months
Missed Call Service
$ 7
Per month
Your Own Call Centre
Product Description
YOCC - Your Own Contact Centre gives you the power to base your entire cloud communication system on an automated, single number that corresponds to unlimited extensions, without any hindrances and benefits from cloud telephony. Our enhanced cloud telephony features will help your lead generation... Read More About YOCC
YOCC Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Virtual Numbers
- Call Forwarding
- Voicemail
- Call Barging
- Auto Dialer
- Number Masking
- CRM Integration
- Call Whispering
- View all Features
Emergents | 2025
Product Description
DialerHQ allows you to make calls and send messages from your second number without interacting with your personal number. For higher security, the conversations are completely private. Read More About DialerHQ
DialerHQ Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Virtual Numbers
- Call Masking
- Ivr System
- Api Integration
- Call Whispering
- Call Queuing
- Call Barging
- Call Transfer
- View all Features
DialerHQ Features and Usability-Based User Satisfaction Score
Top Rated Cloud Telephony Service Provider
Product Description
Ameyo cloud telephony software enhances first-call resolution rates and minimizes agents idle time, resulting in a substantial boost to overall productivity. Read More About Ameyo Contact Center
Ameyo Contact Center Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Scripting
- Campaign Management
- CRM Integration
- Workforce Management
- Ticketing System
- Predictive Dialer
- Omnichannel Support
- Call Recording
- View all Features
Connecting people, Technology & Ideas
Product Description
Interactive Voice Response (IVR) solutions allow you to build a personalized call flow according to your needs. With hosted IVR solutions, call management becomes intelligent through smart call tracking, routing, and recording capabilities. Read More About Go2Market IVR
Go2Market IVR Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- CRM Integration
- Call Analytics
- Text To Speech
- Call Transfer
- Speech Recognition
- Real Time Reporting
- Multi Level Ivr
- Call Recording
- View all Features
Software by Tenfold
Product Description
Tenfold is the solution for the CRM to improve communication between the customer and employee and keep a record of it. The feedback displays in real-time. Tenfold is very transparent about the services and cost. There are no hidden charges or fees. Read More About Tenfold
Tenfold Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Voicemail Drop
- Automatic Call Logging
- Call Tagging
- Call Transfer
- Lead Management
- Screen Pop
- Call Barge
- Call History
- View all Features
Get Free Expert Advice
What is Cloud Telephony Software?
Cloud Telephony Software is an automated telephony system that plays a vital role in interacting with callers, gathering information from them, and then routing the calls to the relevant receiver. This works as an office assistant who is actually not a person but a call management system. When the users create and make their own IVR applications functional, it is termed cloud telephony.
This name is intentionally made similar to cloud computing to make the specialized telephonic systems more integrated with web application developers. This bridging of the gap has led to the name cloud telephony. Simply put, cloud telephony allows a computer application developer to add telephony features to their software – making it “cloud telephony software”.
Cloud telephony specifically refers to the services offered in the Cloud Telephony system, like voice services. It replaces the business telephone equipment (like PBX, which is outdated now) with third-party VoIP services in vogue. In the cloud telephony software/call management system, all you need to know is what you want your telephone to do for you and nothing more.
It is simple to understand, and you can make/receive a call, disconnect or pause it, play the audio file, transfer the call to the relevant person, and even engage in call conferencing. All this can be done on a computer application.
Since cloud communication enables voice as well as data communication through applications and services by hosting them on services owned and maintained by cloud telephony providers in India, making it cost-effective for customers to interact with them without any hassles.
Thus, the combination of IVR and cloud telephony software enables serving the diverse population simultaneously and increases the efficiency of a business. Also, one can get a toll-free number with call management software these days.
How Does Cloud Telephony System Work?
Interactive Voice Response Systems employ DTMF (dual-tone multi-frequency) tones, which generate two tones -- one of low frequency and the other of high frequency -- when you dial a number. Other IVR calling software also employs voice recognition or artificial intelligence technologies to interact with callers and route calls to specific recipients.
Cloud Telephony software uses inputs via voice and touch-tone keypad selection to give the required responses --which can be in the form of voice, fax, callback, or email. Comprising cloud telephony solutions, software applications, a database, and a supporting infrastructure, Cloud Telephony software can be set up by assembling all the above software and hardware.
Common programming languages used in IVR software include VoiceXML, which comprises several components such as a telephone network, a TCP/IP network, a VoiceXML telephony server, a web server, and databases.
Interactive Voice Response Systems are two-way software enabling a customer to connect with agents when dialing a contact center and allowing agents to give the required response. It is designed to route a call to the ideal agent without the caller having to navigate through innumerable levels of customer support.
Text-to-speech technologies offer solutions to customers without the caller having to talk to an agent. Phone trees enable agencies to leave voice messages ascertaining a call-back within a set time frame (when the office is not working 24x7).
So, how do the core technologies of IVR work? DTMF tones, which create sound waves at a certain frequency, are generated when a caller punches in an option after being prompted for a choice. The IVR software then recognizes this tone via cloud telephony solutions and connects it to other technologies.
Another technology is voice recognition, where a caller gives responses through speech. This is very beneficial for frequent callers, who can connect with the right agents and get the correct information. Again, Artificial Intelligence software entwines speech recognition with advanced processing, call history records, and account status. A combination of cloud telephony software and AI is ideal for instantly deciphering customers’ problems and routing the calls to specific operators.
Benefits of Cloud Telephony Systems and their Potential Issues
The resounding success of Google and other cloud-based phone system software providers has shown us that the cloud-based platform is the most effective platform. The primary benefit shown was the lower cost. Voice (audio) services provided through the cloud are a value addition for telephony since the users can access cloud-based facilities from anywhere. This expands the users’ options to operate beyond the local or regional carriers.
Cloud communication in this context becomes very attractive since it involves voice, video, and data and integrates it well across different access mediums.
Advantages:
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The business place can do away with lots of wires around the PBX(private branch exchange), IVR(Interactive Voice Response) System and MDF(Main distribution frame)
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Only require the computer application that provides the software functions and computing.
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All kinds of functions related to telephony are integrated with computer applications without worrying about telecom infrastructure or technology.
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Ideal for small and medium-sized businesses to get cloud telephony at a lower cost than VoIP infrastructure.
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There is no need to have specially trained employees to handle the technology since the cloud telephony provider will support the user.
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Only a few hundred lines of coding are required to provide the basic functions of picking up an incoming call, playing a preset greeting, asking to press the extension number, transferring the call, and, if the transferred number is not picked up – asking the caller to record the call as voice mail.
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There are options for paying the cloud telephony service provider with a monthly subscription fee or based on the usage.
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Also, a toll-free number attracts a number of customers to call.
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Tracking facilities help if one needs to track the source or reference from where the caller gets a contact number.
Risks:
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Internet connection is a must to access files, so if the connection is slow or there are problems with the connectivity, it will affect efficiency and productivity.
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Cloud technology still exists on a physical server; this server location is important since it must abide by the country's national laws.
Important Features of Cloud Telephony Software
The essential advantage of Cloud telephony software is that the software is off-site. This gives the users geographical mobility, and the customers can also be reached to any part of the world.
The key features of any telephony software are:
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Single Access Number: Whoever is working with the company or has left the company is not a concern here because the number is retained by the business and is not personally used by the employee. This ensures constancy in business communication without the hassles of change of employees and the customers being harassed due to it. This also means that the business does not need to promote multiple numbers.
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There is no setup cost involved in the installation of the telephony software. Also, the installation is quick and easy. No additional hardware has to be bought, and no maintenance cost is involved.
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A call-tracking system is smarter than the traditional version and helps maintain business accountability. All the key metrics of the call, like details of the caller, the time of the call, the reason for the call, and the date, are provided. This ensures communication in the team even if a particular employee is absent.
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This kind of call management system's effectiveness can help the employees treat each call as a business opportunity and work better toward customer care.
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Cloud Telephony software is a highly efficient way to direct and re-route calls between different persons/teams/departments by guiding the caller to choose the option to press that number. This keeps the virtual communication with the customers more streamlined and effective in responding.
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Call transfer is a central feature of any business communication. Customer queries are responded to when the call is redirected to the right person or department.
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Certain cloud telephony companies have a simultaneous calling feature & call handling solution in the software. Many telephony software support up to 100 calls simultaneously. This eliminates the chance of losing a business opportunity because your phone number was engaged or unavailable.
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Round-the-clock availability of your cloud communication system is an extremely useful feature for business. If the staff is not in the office, the communication system is so built and integrated that it saves all the calls made during off-office hours. This means that potential business opportunity is never lost, and the customers don’t have to call again and again. This feature is also helpful for overseas clients or customers with different time zones.
Applications of Cloud Telephony Software
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Call Forwarding:
One of the foremost benefits of Cloud Telephony software is that they organize all your incoming calls and direct them to the exact source. Advanced call-forwarding features enable you to forward customer calls to any global agent. You can send calls to landline telephones as well as mobile devices. When you can control the flow of calls with the click of a few buttons, you get the best out of your Interactive Voice Response System.
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Surveys and Polls:
Surveys enable you to get instant feedback and use these inputs to offer better services and products. A customer survey system can be conducted at various points of the customer’s journey. One of the most common touch-point is just after you finish a transaction with your buyer. Cloud Telephony can be used to conduct anonymous surveys or post-sales feedback calls. Once the buyer agrees to participate in a survey, the IVR can be programmed to transfer the call to a live agent if a buyer is unsatisfied with the service or product.
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Office Calls Routing:
Another application of Cloud Telephony software is to route calls within an organization. Previously, this task was handled by a receptionist or a switchboard operator, who would answer the incoming call and direct it to the right extension. An IVR system is handy, especially when your company attends many customer service calls. Cloud telephony solutions present customers with a menu that offers multiple options and asks the required questions. After answering generic queries, the system routes the required calls to trained specialists.
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Automatic Self-Service:
Cloud Telephony-enabled automated self-service is one of the best methods to enhance customer service and ensure seamless customer interactions. Self-service is available anytime throughout the day, and customers can avail of it without communicating with human agents.
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Speech Recognition:
Speech recognition is a feature of advanced Cloud Telephony systems that enables customers to give inputs only with their voice. They do not need to key in the inputs. Speech recognition gives the option to enter inputs in his language. This feature is beneficial when senior individuals or people on the move need dial-in customer service.
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Cloud Telephony in Healthcare:
Hospitals can use Cloud Telephony software to complete patient surveys after treatment. It can also be used to set up reminders if a patient has an upcoming appointment to collect a test report.
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Bank and Stock Account Balances and Transfers:
Cloud Telephony's important use is keeping records of bank and stock account balances and executing transfers. If you are a banking company, you can use IVR to help customers pay bills and update account information. Using touch-tone or voice-activated technology, clients can easily carry out these transactions. A smartly designed phone menu enables you to track call flows so that you can attend to your callers. This makes payment collection an effortless process.
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Cloud Telephony in E-commerce:
Of course, Cloud Telephony is of utmost importance in the e-com sector, where companies mostly rely on customer feedback for their progress. Feedback collection, order tracking, and complaint recording are Cloud Telephony features that help e-commerce companies retain buyers.
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Cloud Telephony in The Food Industry:
Restaurants can use Cloud Telephony technologies to make online reservations or collect customer feedback. This ensures a seamless experience for customers and also minimizes human efforts.
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Cloud Telephony in Banking:
Cloud Telephony in banks automates the method of answering customers' questions. It can easily give real-time information on the status of a loan application, credit card bills and payment status, and data on account balance and transactions.
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Cloud Telephony in The Transport Industry:
Cloud Telephony can also be used to receive real-time updates on flight and trains’ on-time status and delays. This saves up valuable time, especially for busy and frequent flyers.