CloudTalk Reviews
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Overall CloudTalk Reviews
Here's an unbiased review of CloudTalk. Discover how CloudTalk users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
CloudTalk Pros and Cons Based on Customer Reviews
"CloudTalk integrates seamlessly with popular CRMs like Salesforce and Pipedrive, making it a great choice for businesses."
"Customer support is generally responsive and helpful, providing assistance when needed."
"CloudTalk offers a practical solution for both office and remote work, with features like call trees and reporting."
"The app can be unreliable at times, with issues like missed calls and inconsistent call quality."
"Tech support response times could be improved, as some users experience delays in getting solutions."
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Hear directly from customers who have used CloudTalk. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Ushmita S.
BDM (Business Development Manager)
Used the software for : 6-12 months (Daily)
Company Size :51-200 employees
Verified Reviewer
I have been using clodtalk for more then a year now and i must say this is one of the best cloud based calling software I have ever used. So easy to use, easy to integrate, auto dialer is awasome, auto record option is great and most importantly transcription options is the best. Highly recommend to everyone!
CloudTalk Mobile App Experience
CloudTalk After Sales Service Rating
What do you like best about CloudTalk?
It's auto call recording and transcription is the best and most impressive feature.
What do you dislike about CloudTalk?
According to me there is nothing to dislike about this software, for me it's best and perfect.
What features is CloudTalk currently missing?
There is nothing missing in cloudtalk application. Its too good
Verified Reviewer
Verified User
Review Source: Organic
After signing up with Cloudtalk, I checked my balance. I made audio calls to my partners in many countries using the system. The calls connected without interruption, which was a good result for me.
CloudTalk Mobile App Experience
CloudTalk After Sales Service Rating
What do you like best about CloudTalk?
Audio calls connected without interruption. It was a good result for me.
What do you dislike about CloudTalk?
One of the cons for me is the high prices across countries. This disappoints me.
What features is CloudTalk currently missing?
video call option
Verified Reviewer
Verified User
Review Source: Organic
Incentivized Review
Good record features and integrated into our CRM, but we kept missing calls from the app. It never seemed to ring, and the quality was hit or miss. The refund/cancellation policy is brutal.
CloudTalk IOS App Experience
What do you like best about CloudTalk?
Well sold to us! The integration into our CRM and recording feature.
What do you dislike about CloudTalk?
Their terms and conditions are awful—really unfair to their customers. Their app is very weak.
Do you think CloudTalk delivers value for the money spent?
No
Are you satisfied with CloudTalk features?
No
Did implimentation of CloudTalk was easy?
No
What features is CloudTalk currently missing?
A quality app and notfication system
How CloudTalk is better/different from its competitors?
It is not
Verified Reviewer
Review Source: Organic
Pleasant experience, easy to use, and user-friendly. The sales and support team are very responsive. However, it would be beneficial if there were further revisions to the pricing, which would help us maintain low costs in the long run.
CloudTalk Mobile App Experience
CloudTalk After Sales Service Rating
What do you like best about CloudTalk?
Easy to use and very user-friendly, can start immediately. The sales and support team, especially Chia, has been very helpful and responsive.
What do you dislike about CloudTalk?
Talktime charges for Singapore seem to be on the higher side compared to other dialers, even with preferential pricing. It would be good if we could download all the call logs at one go and sort them according to the length of the call.
Do you think CloudTalk delivers value for the money spent?
Yes
Are you satisfied with CloudTalk features?
Yes
Did implimentation of CloudTalk was easy?
Yes
What features is CloudTalk currently missing?
Will be good if can download all the call logs at one go and to sort them according to length of call
What other products like CloudTalk have you used or evaluated?
Skype
How CloudTalk is better/different from its competitors?
User friendly and responsive support team
Verified Reviewer
Verified User
Review Source: Organic
We used this product to monitor our cold calling campaign. It is pretty useful software and provided most of the information we were looking for. Customer support is prompt.
CloudTalk Mobile App Experience
CloudTalk After Sales Service Rating
What do you like best about CloudTalk?
Monitoring calls.
What do you dislike about CloudTalk?
For our needs, its sufficient.
Do you think CloudTalk delivers value for the money spent?
Yes
Are you satisfied with CloudTalk features?
Yes
Did implimentation of CloudTalk was easy?
Yes
What features is CloudTalk currently missing?
Maybe more local numbers.
Verified Reviewer
Verified User
Review Source: Organic
We started using Cloudtalk this year because we needed a tool for our customer service. The integration with Salesforce has been excellent, and everything has been great, with rarely any problems during client calls.
CloudTalk Mobile App Experience
CloudTalk After Sales Service Rating
What do you like best about CloudTalk?
The text "Integration with Salesforce" does not contain any grammatical errors and does not require any corrections.
What do you dislike about CloudTalk?
Design might need a bit of style improvement.
Do you think CloudTalk delivers value for the money spent?
Yes
Are you satisfied with CloudTalk features?
Yes
Did implimentation of CloudTalk was easy?
Not Sure
What features is CloudTalk currently missing?
No
Verified Reviewer
Review Source: Organic
I've been using CloudTalk for about 3 months now, and so far my experience has been amazing. The features are very good, and the app has an automatic call recording feature, so there's no need for another app to record calls. Recently, they also added the feature of SMS, making it a complete app.
CloudTalk Mobile App Experience
CloudTalk After Sales Service Rating
What features is CloudTalk currently missing?
Nothing
What other products like CloudTalk have you used or evaluated?
I don't use any other app.
How CloudTalk is better/different from its competitors?
They have automatic call recording and sms feature so that makes it different from others.
Verified Reviewer
Verified User
Review Source: Organic
CloudTalk is an easy-to-use application for anyone who needs a simple dialer and the ability to create call trees for a business. Great solution.
CloudTalk Mobile App Experience
CloudTalk After Sales Service Rating
What do you like best about CloudTalk?
The customer support - The staff is very involved, hands-on, and helpful.
What do you dislike about CloudTalk?
The customer support: The staff is very involved, hands-on, and helpful.
Do you think CloudTalk delivers value for the money spent?
Yes
Are you satisfied with CloudTalk features?
Yes
Did implimentation of CloudTalk was easy?
Yes
What features is CloudTalk currently missing?
I don't know if they can support simultaneous outbound dialing for sales reps (maybe)
What other products like CloudTalk have you used or evaluated?
Yes, TurboDial + Twilio + InfusionSoft
How CloudTalk is better/different from its competitors?
This is much easier
Verified Reviewer
Verified User
Review Source: Organic
Great tool for your call center or as a landline. As a call center company, we found it great for use at the office and at home. Easy to get reports, find recordings, etc. We had a problem with the sound in calls; they provided a solution, but it was slower than I expected from them.
CloudTalk Mobile App Experience
CloudTalk After Sales Service Rating
What do you like best about CloudTalk?
How easy is it to set up?
What do you dislike about CloudTalk?
Tech Support (is not fast enough)
Do you think CloudTalk delivers value for the money spent?
Yes
Are you satisfied with CloudTalk features?
Yes
Did implimentation of CloudTalk was easy?
Yes
What features is CloudTalk currently missing?
Filter by number and redirect and incoming calling for an especific agent
What other products like CloudTalk have you used or evaluated?
pipedrive operator
How CloudTalk is better/different from its competitors?
we need a mobile phone to recieve a call back
Verified Reviewer
Verified User
Review Source: Organic
I have been using CloudTalk for two months now. It's very practical because I can connect it directly to Salesforce and have a complete overview of my calls, including the average time, missed calls, and more.
CloudTalk Mobile App Experience
CloudTalk After Sales Service Rating
What do you like best about CloudTalk?
The dashboard is really well-designed and organized.
What do you dislike about CloudTalk?
Customer service should answer a little faster because usually we use cloudtalk to work and if there is a problem, we can't wait too long .
Do you think CloudTalk delivers value for the money spent?
Not Sure
Are you satisfied with CloudTalk features?
Yes
Did implimentation of CloudTalk was easy?
Not Sure
What features is CloudTalk currently missing?
I can't tell yet
What other products like CloudTalk have you used or evaluated?
no one
How CloudTalk is better/different from its competitors?
don't know
Verified Reviewer
Verified User
Review Source: Organic
The fewer devices I have, the better, which is why having a phone integrated with your computer is amazing and creates one less thing to think about. In addition, it integrates well with Pipedrive, so I can easily look up a lead when they call.
CloudTalk Mobile App Experience
CloudTalk After Sales Service Rating
What do you like best about CloudTalk?
How well CloudTalk integrates with Pipedrive
What do you dislike about CloudTalk?
I wish that it were always on - much like a phone because sometimes I forget to open it and miss calls.
Do you think CloudTalk delivers value for the money spent?
Yes
Are you satisfied with CloudTalk features?
Yes
Did implimentation of CloudTalk was easy?
Yes
What features is CloudTalk currently missing?
Not that I can think of.
Verified Reviewer
Verified User
Review Source: Organic
My experience with CloudTalk is quite good. It's easy to use and serves the purpose for which I started using it. However, I would really suggest on-call support for every user, although their email response is also quite fast. I will surely recommend this to others.
CloudTalk IOS App Experience
CloudTalk After Sales Service Rating
What do you like best about CloudTalk?
It was really easy to use, and I can easily use their mobile app.
What do you dislike about CloudTalk?
There is a need to improve the messaging, as we cannot send a text without saving the number, and numbers can only be saved on the website. It creates a little issue for me.
Do you think CloudTalk delivers value for the money spent?
Yes
Are you satisfied with CloudTalk features?
Yes
Did implimentation of CloudTalk was easy?
Yes
What features is CloudTalk currently missing?
direct messaging without saving number first and call support for every user.
What other products like CloudTalk have you used or evaluated?
None
How CloudTalk is better/different from its competitors?
It was really easy to set up
Verified Reviewer
Verified User
Review Source: Organic
The easy, user-friendly, expandable, and cost-efficient system was an obvious choice when we at Corporate Living were looking to implement a new phone system. The simple way of customizing everything is a true win. You don't need to be an expert to figure this out. We're a small operation using only a tiny part of the system, but it feels reassuring that our business can grow easily with it. So stop browsing—CloudTalk is what you need!
CloudTalk IOS App Experience
CloudTalk After Sales Service Rating
What do you like best about CloudTalk?
The user-friendly environment to work in and the live stats screen are definitely worth everything.
What do you dislike about CloudTalk?
For our organization, we havent found anything to be improved with CloudTalk!
Do you think CloudTalk delivers value for the money spent?
Yes
Are you satisfied with CloudTalk features?
Yes
Did implimentation of CloudTalk was easy?
Yes
What features is CloudTalk currently missing?
No features missing that our company would have use of.
How CloudTalk is better/different from its competitors?
It doesn't have to be expensive to be good or in this case CloudTalk is amazing value for money.
Verified Reviewer
Verified User
Review Source: Organic
Easy to use and get started with. We especially liked the freemium tier, as it allows you to try calling compared to other products.
CloudTalk Mobile App Experience
CloudTalk After Sales Service Rating
What do you like best about CloudTalk?
Ease of use. Ease of setup. Simple.
What do you dislike about CloudTalk?
Sometimes the app does not register incoming calls on Mac.
Do you think CloudTalk delivers value for the money spent?
Yes
Are you satisfied with CloudTalk features?
Yes
Did implimentation of CloudTalk was easy?
Yes
What features is CloudTalk currently missing?
A better IOS app.
What other products like CloudTalk have you used or evaluated?
Freshcaller, aircall
How CloudTalk is better/different from its competitors?
Much cheaper and much easier to get started with for the same functionality.
Verified Reviewer
Review Source: Organic
I've been using Cloudtalk for a couple of months now, and it is so simple to use and makes life a lot easier. I particularly like that if you want to call someone, you can click their phone number online and call straight away instead of copying and pasting.
CloudTalk Mobile App Experience
CloudTalk After Sales Service Rating
What do you like best about CloudTalk?
Integrates perfectly with Pipedrive.
What do you dislike about CloudTalk?
Havent experienced any issues with the software so far.
Do you think CloudTalk delivers value for the money spent?
Yes
Are you satisfied with CloudTalk features?
Yes
Did implimentation of CloudTalk was easy?
Yes
What features is CloudTalk currently missing?
Not at all
What other products like CloudTalk have you used or evaluated?
Fuze
How CloudTalk is better/different from its competitors?
Fuze has a lot of outages
Verified Reviewer
Verified User
Review Source: Organic
In general, we communicate with our customers daily regarding our products and services. The main topics of our calls include pre-sale questions, technical questions, and navigation within our products, which our team sells and supports. I must say it was really easy to proceed with the integration of CloudTalk with LiveAgent. I like when things go smoothly, and this was the case! It is unique to find a tool with such good support and documentation, which was extremely helpful. Working with the call center is very easy, and the learning process for our agents was fast. The interface is very intuitive and user-friendly, with modern design aspects. I can easily find everything I am looking for, even when I was starting with this tool.
What do you like best about CloudTalk?
I could easily find everything I was looking for even when I was starting with this tool.
What do you dislike about CloudTalk?
There is nothing to say from my side. We have had an overall positive experience.
Verified Reviewer
Verified User
Review Source: Organic
It integrates with this CRM system very well. It's easy to use and saves money. With a cool and simple UI, all team members are able to use it right away.
What do you like best about CloudTalk?
It is super easy to use and navigate. It makes life easier, not more complicated.
What do you dislike about CloudTalk?
Nothing in particular comes to mind.
Verified Reviewer
Review Source: Organic
It is easy to navigate and very helpful. I'd recommend using it any day of the week! I've tried both RingCentral and FreshCaller, but CloudTalk is the clear winner.
What do you like best about CloudTalk?
How easy it is to use and navigate! It makes life easier, not more complicated.
What do you dislike about CloudTalk?
Nothing in particular comes to mind.
Verified Reviewer
Verified User
Review Source: Organic
I like this tool. It makes my work easier, saves a lot of time, and allows me to track all of my calls in one place. I also appreciate the numerous integrations. Great tool!
What do you like best about CloudTalk?
The system is very easy to use, so you do not have to spend a lot of time explaining it to new people in your team. I would say that it is a real time-saver for my company and definitely worth the money.
What do you dislike about CloudTalk?
We have been using CloudTalk for almost 6 months now, and there have been no problems so far.
Verified Reviewer
Verified User
Review Source: Organic
Very nice, intuitive, and easy to use. The learning curve is very low, and I was able to get up and running in almost no time. I love the modern interface and being familiar with this type of platform. I was pleasantly surprised by the responsiveness and how snappy the solution is. Another plus to highlight is the incoming calls without any extra charge, which is a welcome bonus. To sum it up, awesome job Cloud Talk, keep up the great work!
What do you like best about CloudTalk?
Fast, reliable, easy to use, great functionality, best-of-breed price/performance ratio.
What do you dislike about CloudTalk?
I think the only con for now is the missing mobile app. Other than that, there is nothing I could say. I love the solution.