Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by 3CX and Mitel. The critical question remains: 3CX versus Mitel - which is better? 3CX offers robust features such as CRM, CRM integration and Meeting Management while Mitel has features like Contact Management, Call Management and Dashboard.

You May Also Like

Featured products that are similar to the ones you selected below.

All Call Center Software Products ›››
Plans and Pricing

Compare pricing of 3CX vs Mitel with the following detailed pricing plan info. 3CX comes in 3 packages: Standard FREE, PRO Edition, Enterprise. On the other hand, Mitel has not provided information about its pricing.

Standard FREE
$ 0

Up to 4SC

Get Pricing View Pricing Details
PRO Edition
$ 250

Starting from 4SC

Get Pricing View Pricing Details
Enterprise
$ 350

Starting from 4SC

Get Pricing View Pricing Details
Get Quote
$ --

Click here to get detailed pricing as per your requirements.

Contact Us
View Profile Details
Bronze
$ 20

User/Month

Get Pricing View Pricing Details
Silver
$ 30

User/Month

Get Pricing View Pricing Details
Platinum
$ 35

User/Month

Get Pricing View Pricing Details
Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of 3CX and Mitel for better insights.

3CX Screenshot
eye icon

1/4

3CX Screenshot 3CX Screenshot 3CX Screenshot
View More
3CX Screenshot
eye icon

1/1

View More
3CX Screenshot
eye icon

1/5

3CX Screenshot 3CX Screenshot 3CX Screenshot 3CX Screenshot
View More
Awards

3CX and Mitel have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

3CX Award

Give a review to increase their chance of winning Awards

Write a Review
3CX Award
Payment Type

Below is the comparison of the starting price and payment method of 3CX and Mitel. You can purchase 3CX with Up to 4SC payment plans. Whereas, Information related to the payment plans of Mitel is unavailable. 3CX provides a free trial whereas, Mitel does not provide a free trial.

Free Trial

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Features

Compare between 3CX and Mitel based on their key features and functionalities to pick the right one for your business.

CRM

CRM integration

Meeting Management

Survey Management

Call Center

Quality Management

Mobile App

IVR and Dial Groups

Call Routing

Internal Call Transfer

Online Fax

Customisable Welcome Greeting

Multiple Extension

API Integration

Call Recording

Call Logs

Multiple Simultaneous Calls

Call Management

Application Integration

Collaboration Tools

Real Time Monitoring

Live chat system

Collaboration

Real Time Reporting

Dashboard

Caller ID

Conferencing

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Predictive Dialer

VoIP

Activity Tracking

Scheduling

Automatic Call Distribution

Computer Telephony

Call Logging

Call Scripting

Inbound Call Center

Outbound Call Center

Progressive Dialer

Queue Manager

Virtual Call Center

Audit Management

Call Sharing

Distributed Call Recording

Scheduled Recording

Video Call Recording

Call Queuing

Outgoing Call Tracking

Communication Management

Call Reporting

Multi-User Collaboration

Mobile Access

Call Control

Unlimited Concurrent Calls

IVR System

Contact History

Audio / Video Conferencing

Chat / Messaging

Call Results

Call Transfer

Callback Scheduling

Live Chat

Call List Management

Speech Recognition

Fax Management

Virtual Extensions

Web Conferencing

Encryption

Peer-to-Peer Recognition

Auto Dialer

Call Hold

Call Barging

Call Conference

Multi Lingual IVR

Incoming Call ID

Call Hold Music

Incoming SMS

Call Mute

Fixed Line Compatibility

Mobile Line Compatibility

Archiving

Virtual Assistant

Omni-Channel

Leaderboards / Activity Tracking

Surveys

Real-time Chat

Interactive Voice Response

Queue Management

Call Parking

Flexible Rate Tables

Provisioning

Call Duration

Call Volume

Caller Identification

Unattended Call Management

Voice Mail

SIP Trunking

Unified Communications

Ring Groups

Who Answered Log

Read More

Contact Management

Call Management

Dashboard

Call Center Management

IVR / Voice Recognition

VoIP

Escalation Management

Call Reporting

Interactive Voice Response

Queue Management

Alerts / Escalation

Read More

CRM integration

Multiuser Login & Role-based access control

Contact Management

IVR and Dial Groups

Call Routing

Internal Call Transfer

Customisable Welcome Greeting

Call Recording

Call Logs

Multiple Simultaneous Calls

Toll Free Number

Call Management

Onboarding

Real Time Reporting

Dashboard

Caller ID

Conferencing

Auto-Dialer

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Historical Reporting

Analytics

Automatic Call Distribution

Blended Call Center

Call Logging

Inbound Call Center

Queue Manager

Call Queuing

Analytical Reports

Outgoing Call Tracking

Email Notifications

Data Analysis

Call Reporting

For Call Centers

For Sales

Call Disposition and Notes

Call Control

Unlimited Concurrent Calls

International Numbers

Outbound Caller ID

Personalized Greetings

IVR System

Skill Based Routing

Forward to Phone

Contact History

Built-In CRM

Enhanced Caller ID

Contact Tags and Custom Fields

Power Dialer

Web to Lead

Desktop Notifications

Data import and Synchronization

Voicemail

Cloud Access

Email Support

Auto-Dialing

Auto Dialer

Stand Alone Dialer

Call Hold

Call Barging

Call Conference

Warm Transfer

Blind Transfer

Multi Lingual IVR

Call Cascading

Incoming Call ID

Call Hold Music

Incoming SMS

Outgoing SMS

Voicemail Transcription

Country Blocking

Onboarding Coach

Phone Support

Call Mute

Interactive Voice Response

Call Duration

Call Volume

Read More
Still Confused to find the best software?
Overall Ratings

Compare how 3CX stacks up against Mitel in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Get Rewarded

Click here For Sharing Your Review On The Software

Write a Review View Profile
Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by 3CX and Mitel in Call Center Software category, we've provided an average user rating for each software below. 3CX has 3 reviews while Mitel has not received any reviews. Be the first one to write Mitel review

islam. Pakistan

Review for 3CX

Pros

The team that came in to help set us up was great.Being able to get some custom support on some issues.To be able to pivot and transition between 2 different phone systems has been great.

Cons

I think the GUI changes within the Web interface are horrible and are now more confusing.Being a little more user friendly.Create a simple and basic GUI for different users.

Read all 3 reviews

No reviews yet. Be the first to review

Write a review
Vishal Prasad

Ease to access and call quality is awesome

Pros

CallHippo is very user friendly and provides very good quality connectivity.

Cons

CallHippo Only needs to work on Dialer graphics and User Interface for better experience.

Read all 69 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. 3CX is available on Windows desktop platforms and IOS, Android mobile platforms. Mitel is available on Web App, Windows desktop platforms.

Windows

IOS

Android

Web App

Windows

Web App

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing 3CX with Mitel. 3CX offers Email, Phone, Live Support, Training and Tickets to its customers, while Mitel provides Email, Phone, Live Support and Tickets.

phone

email

live support

tickets

training

phone

email

live support

tickets

phone

email

live support

tickets

training

Languages Supported

3CX and Mitel are supported in the following languages.

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Polish

Portuguese

Russian

Spanish

English

English

Typical Customer

The target customer base of 3CX vs Mitel is mentioned below. Check which software fits your business requirements perfectly.

Startups

SMBs

Enterprises

Startups

SMBs

Agencies

Enterprises

Startups

SMBs

Agencies

Enterprises

Integrations

Find out which tools 3CX and Mitel integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!

Hubspot

1C

amoCRM

Bitrix24

ConectWise

Datev

EveryoneAPI

Freshdesk

Freshsales

Microsoft Dynamics 365

Microsoft Office 365

Microsoft Outlook

MongoDB

MS Exchange

MS SQL Server

Nutshell

Salesforce

Vtiger

Zendesk

Zoho

(Not Provided by Vendor)

(Not Provided by Vendor)

Video

To gain a better understanding of how these 3CX and Mitel work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details 3CX and Mitel and learn how they operate. Explore the company name, its location, and more!

Company Name :

3CX

Headquarter :

Nicosia

Website :

Visit Website

Company Name :

LANtelligence

Headquarter :

Encinitas

Website :

Visit Website

Company Name :

CallHippo

Headquarter :

Walnut

Website :

Visit Website

Alternatives