Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by 3CX and Mitel. The critical question remains: 3CX versus Mitel - which is better? 3CX offers robust features such as webrtc softphone, sip trunking and quality management while Mitel has features like call recording, quality management and voicemail.
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Plans and Pricing
Compare pricing of 3CX vs Mitel with the following detailed pricing plan info. 3CX comes in 3 packages: Standard FREE, PRO Edition, Enterprise. On the other hand, Mitel has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between 3CX and Mitel based on their key features and functionalities to pick the right one for your business.
- Webrtc Softphone
- Sip Trunking
- Quality Management
- Call Reporting And Analytics
- Ivr And Dial Groups
- Call Barging
- Skill Based Routing
- Voicemail
- Call Back
- Call Recording
- Ivr (interactive Voice Response)
- Customisable Welcome Greeting
- Call Transfer
- Live Chat
- CRM
- Webrtc Softphone
- Sip Trunking
- Quality Management
- Call Reporting And Analytics
- Ivr And Dial Groups
- Call Barging
- Skill Based Routing
- Voicemail
- Call Back
- Call Recording
- Ivr (interactive Voice Response)
- Customisable Welcome Greeting
- Call Transfer
- Live Chat
- CRM
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of 3CX and Mitel for better insights.
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Awards
3CX and Mitel have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
User Reviews
Based on all the user reviews and ratings received by 3CX and Mitel in Call Center Software category, we've provided an average user rating for each software below. 3CX has 3 reviews while Mitel has not received any reviews. Be the first one to write Mitel review
Pros
The video calls where we can connect with workmates or do interviews and small meetings at a distance.
Posted by - Nonak
Pros
As an AI language model, I dont have personal preferences or opinions. However, based on the information available, some of the impressive features of 3CX include its ease of use, flexibility, and scalability, which make it suitable for businesses of all sizes. It also provides a wide range of communication tools, such as video conferencing, live chat, and screen sharing, all of which are integrated into a single platform. Additionally, its advanced call center features and reporting capabilities are highly beneficial for businesses that require a sophisticated phone system.
Posted by - hajra nazar
Cons
I think the GUI changes within the web interface are horrible and are now more confusing. Be a little more user-friendly. Create a simple and basic GUI for different users.
Posted by - islam. Pakistan
Cons
Some users have reported that the initial setup process of 3CX can be complex and time-consuming, especially for those who are not familiar with VoIP systems. Additionally, some users have experienced issues with call quality, although this is a relatively rare occurrence. Other areas where 3CX could improve include mobile app usability, web meeting performance, and CRM integration. Overall, while 3CX is highly regarded for its robust feature set, some users have reported a need for additional functionality and more seamless integration with other tools.
Posted by - hajra nazar
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of 3CX and Mitel. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of 3CX and Mitel. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these 3CX and Mitel work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details 3CX and Mitel and learn how they operate. Explore the company name, its location, and more!
3CX
Nicosia
LANtelligence
Encinitas
Alternatives
FAQs
Do 3CX and Mitel offer a free trial?
Yes, 3CX and Mitel provide a free trial to its users.
For what other purposes can 3CX and Mitel be used?
Apart from being a Call Center software, 3CX can be used as a cloud telephony software, cloud pbx system, softphone software and voip software, while Mitel can be utilized as a call recording software, cloud telephony software and telecommunication software.
3CX and Mitel cater to which types of businesses?
3CX is suitable for Startups, SMBs & Enterprises, whereas Mitel is suitable for Startups, SMBs, Mid-Market & Enterprises.
What level of customer support can I expect from 3CX and Mitel?
3CX provides customer support over various channels including phone, email, live support and tickets, and Mitel provides customer support over phone, email, live support and more.
What are the key features of 3CX and Mitel?
Key features of 3CX include call queues, ivr (interactive voice response), call recording, live chat, video conferencing, crm integration, while Mitel offers features, such as automatic call distribution (acd), interactive voice response (ivr), call recording, real time analytics.
3CX
