In search of the ideal Call Center Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of 3CX versus NovelVox Agent Desktop. To get better insight, here’s how users have rated these products. 3CX is rated 5.0 while NovelVox Agent Desktop is rated 5.0.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of 3CX vs NovelVox Agent Desktop with the following detailed pricing plan info. 3CX comes in 3 packages: Standard FREE, PRO Edition, Enterprise. On the other hand, NovelVox Agent Desktop has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between 3CX and NovelVox Agent Desktop based on their key features and functionalities to pick the right one for your business.
- Sip Trunking
- Call Whispering
- Voicemail
- Meeting Management
- Video Conferencing
- Call Center
- Online Fax
- Mobile Apps
- Webrtc Softphone
- Wallboard
- Customisable Welcome Greeting
- Call Queues
- Call Routing
- Ivr And Dial Groups
- CRM
- Sip Trunking
- Call Whispering
- Voicemail
- Meeting Management
- Video Conferencing
- Call Center
- Online Fax
- Mobile Apps
- Webrtc Softphone
- Wallboard
- Customisable Welcome Greeting
- Call Queues
- Call Routing
- Ivr And Dial Groups
- CRM
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of 3CX and NovelVox Agent Desktop for better insights.
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Awards
3CX and NovelVox Agent Desktop have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
User Reviews
Based on all the user reviews and ratings received by 3CX and NovelVox Agent Desktop in Call Center Software category, we've provided an average user rating for each software below. 3CX has 3 reviews while NovelVox Agent Desktop has 3 reviews
Pros
As an AI language model, I dont have personal preferences or opinions. However, based on the information available, some of the impressive features of 3CX include its ease of use, flexibility, and scalability, which make it suitable for businesses of all sizes. It also provides a wide range of communication tools, such as video conferencing, live chat, and screen sharing, all of which are integrated into a single platform. Additionally, its advanced call center features and reporting capabilities are highly beneficial for businesses that require a sophisticated phone system.
Posted by - hajra nazar
Pros
The video calls where we can connect with workmates or do interviews and small meetings at a distance.
Posted by - Nonak
Cons
Some users have reported that the initial setup process of 3CX can be complex and time-consuming, especially for those who are not familiar with VoIP systems. Additionally, some users have experienced issues with call quality, although this is a relatively rare occurrence. Other areas where 3CX could improve include mobile app usability, web meeting performance, and CRM integration. Overall, while 3CX is highly regarded for its robust feature set, some users have reported a need for additional functionality and more seamless integration with other tools.
Posted by - hajra nazar
Cons
I couldnt find a bad feature except that the system sometimes stops making calls temporarily. Still unsure whether the problem is from the software or the server.
Posted by - Nonak
Pros
NovelVox offers 3rd party integration, and it is the best thing we can have for our business. It seamlessly integrates with Salesforce and Zendesk applications, thereby helping you deliver a personalized customer experience every time.
Posted by - David Smith
Pros
The marketing team is very supportive.
Posted by - David Smith
Cons
Nothing as such.
Posted by - David Smith
Cons
Nothing like that.
Posted by - David Smith
Specifications
Check out the specifications of 3CX and NovelVox Agent Desktop. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of 3CX and NovelVox Agent Desktop. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
Video
To gain a better understanding of how these 3CX and NovelVox Agent Desktop work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details 3CX and NovelVox Agent Desktop and learn how they operate. Explore the company name, its location, and more!
3CX
Nicosia
NovelVox
Mukilteo
Alternatives
FAQs
Do 3CX and NovelVox Agent Desktop offer a free trial?
3CX provides a free trial, while NovelVox Agent Desktop doesn’t offer free trial.
What are the key features of 3CX and NovelVox Agent Desktop?
Key features of 3CX include call queues, ivr (interactive voice response), call recording, live chat, video conferencing, crm integration, while NovelVox Agent Desktop offers features, such as unified agent desktop, omnichannel support, customizable interface, real time analytics.
What level of customer support can I expect from 3CX and NovelVox Agent Desktop?
3CX provides customer support over various channels including phone, email, live support and tickets, and NovelVox Agent Desktop provides customer support over phone, email, live support and more.
Which is the better option between 3CX and NovelVox Agent Desktop?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, NovelVox Agent Desktop has an advantage over 3CX.
Which integrations are supported by 3CX and NovelVox Agent Desktop?
3CX integrates seamlessly with 1C:Enterprise, Advik Zoho Mail Backup Tool, Bitrix24, ConnectWise, Freshdesk & Freshsales, while NovelVox Agent Desktop offers compatibility with Conquer HRMS, Motivate - Work.com, SaleScribe CRM Package & SoftClinic GenX.
3CX
