In search of the ideal Call Center Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of 3CX versus NovelVox Agent Desktop. To get better insight, here’s how users have rated these products. 3CX is rated 5.0 while NovelVox Agent Desktop is rated 5.0.

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Plans and Pricing

Compare pricing of 3CX vs NovelVox Agent Desktop with the following detailed pricing plan info. 3CX comes in 3 packages: Standard FREE, PRO Edition, Enterprise. On the other hand, NovelVox Agent Desktop has not provided information about its pricing.

Standard FREE
$ 0

Up to 4SC

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PRO Edition
$ 250

Starting from 4SC

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Enterprise
$ 350

Starting from 4SC

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Mobile
$ 20

Per Month

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Premium
$ 30

Per Month

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Advanced
$ 40

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of 3CX and NovelVox Agent Desktop for better insights.

Awards

3CX and NovelVox Agent Desktop have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

3CX Award
3CX Award
3CX Award
Payment Type

Below is the comparison of the starting price and payment method of 3CX and NovelVox Agent Desktop. You can purchase 3CX with Up to 4SC payment plans. Whereas, Information related to the payment plans of NovelVox Agent Desktop is unavailable. 3CX provides a free trial whereas, NovelVox Agent Desktop does not provide a free trial.

Free Trial

Yearly

Onetime(Perpetual license)

Free Trial

Monthly

Yearly

Features

Compare between 3CX and NovelVox Agent Desktop based on their key features and functionalities to pick the right one for your business.

CRM

CRM integration

Meeting Management

Survey Management

Call Center

Quality Management

Mobile App

IVR and Dial Groups

Call Routing

Internal Call Transfer

Online Fax

Customisable Welcome Greeting

Multiple Extension

API Integration

Call Recording

Call Logs

Multiple Simultaneous Calls

Call Management

Application Integration

Collaboration Tools

Real Time Monitoring

Live chat system

Collaboration

Real Time Reporting

Dashboard

Caller ID

Conferencing

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Predictive Dialer

VoIP

Activity Tracking

Scheduling

Automatic Call Distribution

Computer Telephony

Call Logging

Call Scripting

Inbound Call Center

Outbound Call Center

Progressive Dialer

Queue Manager

Virtual Call Center

Audit Management

Call Sharing

Distributed Call Recording

Scheduled Recording

Video Call Recording

Call Queuing

Outgoing Call Tracking

Communication Management

Call Reporting

Multi-User Collaboration

Mobile Access

Call Control

Unlimited Concurrent Calls

IVR System

Contact History

Audio / Video Conferencing

Chat / Messaging

Call Results

Call Transfer

Callback Scheduling

Live Chat

Call List Management

Speech Recognition

Fax Management

Virtual Extensions

Web Conferencing

Encryption

Peer-to-Peer Recognition

Auto Dialer

Call Hold

Call Barging

Call Conference

Multi Lingual IVR

Incoming Call ID

Call Hold Music

Incoming SMS

Call Mute

Fixed Line Compatibility

Mobile Line Compatibility

Archiving

Virtual Assistant

Omni-Channel

Leaderboards / Activity Tracking

Surveys

Real-time Chat

Interactive Voice Response

Queue Management

Call Parking

Flexible Rate Tables

Provisioning

Call Duration

Call Volume

Caller Identification

Unattended Call Management

Voice Mail

SIP Trunking

Unified Communications

Ring Groups

Who Answered Log

Read More

CRM

CRM integration

Call Center

Call Monitoring

Analytics

Call Logging

Call Scripting

Call Sharing

Call Reporting

Call Results

Call List Management

Call Parking

Read More

Performance Management

Survey Management

Call Routing

Call Recording

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Campaign Management

Blended Call Center

Call Logging

Call Scripting

Escalation Management

Inbound Call Center

Manual Dialer

Outbound Call Center

Progressive Dialer

Call Sharing

On-Demand Recording

Scheduled Recording

Video Call Recording

Data Management

Mobile Access

Auto-Dialing

Multi-Channel Collection

Text Analysis

Reporting/Analytics

Virtual Extensions

Employee Directory

Archiving

Real-time Chat

Queue Management

Multiple Scripts

Phone Key Input

Text to Speech

Voice Mail

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Overall Ratings

Compare how 3CX stacks up against NovelVox Agent Desktop in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.1

Ease of use

Out of 5

Value for money Value for money 3.9

Value for money

Out of 5

Customer support Customer support 4.2

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by 3CX and NovelVox Agent Desktop in Call Center Software category, we've provided an average user rating for each software below. 3CX has 3 reviews while NovelVox Agent Desktop has 3 reviews

islam. Pakistan

Review for 3CX

Pros

The team that came in to help set us up was great.Being able to get some custom support on some issues.To be able to pivot and transition between 2 different phone systems has been great.

Cons

I think the GUI changes within the Web interface are horrible and are now more confusing.Being a little more user friendly.Create a simple and basic GUI for different users.

Read all 3 reviews
David Smith

Increased work efficiency and call resolution

Pros

NovelVox offers 3rd party integration and it is the best thing we can have for our business. It is seamlessly integrating with over Salesforce and Zendesk applications and thereby helps you deliver a personalized customer experience every time.

Cons

Nothing as such

Read all 3 reviews
Daniyal

Unleashing Communication Potential: A Comprehensive Review of Vonage

Pros

One standout feature of Vonage is its versatility, catering to businesses of all sizes and industries. Whether a small startup seeking scalable communication solutions or a multinational corporation requiring enterprise-grade infrastructure.

Cons

While Vonage boasts an extensive feature set, occasional technical glitches or service disruptions may occur, necessitating timely support and troubleshooting. Additionally, while Vonage's pricing remains competitive but can get better.

Read all 10 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. 3CX is available on Windows desktop platforms and IOS, Android mobile platforms. NovelVox Agent Desktop is available on Windows, MacOs desktop platforms.

Windows

IOS

Android

Windows

MacOs

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing 3CX with NovelVox Agent Desktop. 3CX offers Email, Phone, Live Support, Training and Tickets to its customers, while NovelVox Agent Desktop provides Email, Phone, Live Support, Training and Tickets.

phone

email

live support

tickets

training

phone

email

live support

tickets

training

phone

email

live support

tickets

training

Languages Supported

3CX and NovelVox Agent Desktop are supported in the following languages.

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Polish

Portuguese

Russian

Spanish

Arabic

English

Chinese

English

French

German

Japanese

Korean

Portuguese

Spanish

Typical Customer

The target customer base of 3CX vs NovelVox Agent Desktop is mentioned below. Check which software fits your business requirements perfectly.

Startups

SMEs

Enterprises

Agencies

Enterprises

Startups

Enterprises

SMEs

Freelancer

Integrations

Find out which tools 3CX and NovelVox Agent Desktop integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!

Hubspot

1C

amoCRM

Bitrix24

ConectWise

Datev

EveryoneAPI

Freshdesk

Freshsales

Microsoft Dynamics 365

Microsoft Office 365

Microsoft Outlook

MongoDB

MS Exchange

MS SQL Server

Nutshell

Salesforce

Vtiger

Zendesk

Zoho

Hubspot

Salesforce

Freshdesk

SAP

Oracle

EPIC

SIEBEL

(Not Provided by Vendor)

Video

To gain a better understanding of how these 3CX and NovelVox Agent Desktop work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details 3CX and NovelVox Agent Desktop and learn how they operate. Explore the company name, its location, and more!

Company Name :

3CX

Headquarter :

Nicosia

Website :

Visit Website

Company Name :

NovelVox

Headquarter :

Mukilteo

Website :

Visit Website

Company Name :

Vonage

Headquarter :

Holmdel

Website :

Visit Website

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