In search of the ideal Cloud Telephony Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of 8x8 Virtual Office versus NICE inContact Call Center. To get better insight, here’s how users have rated these products. 8x8 Virtual Office is rated 5.0 while NICE inContact Call Center is rated 5.0.

Plans and Pricing

Compare pricing of 8x8 Virtual Office vs NICE inContact Call Center with the following detailed pricing plan info. 8x8 Virtual Office comes in 1 packages: Basic. On the other hand, NICE inContact Call Center has not provided information about its pricing.

Basic
$ 20

User/Month

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$ --

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Mobile
$ 20

Per Month

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Premium
$ 30

Per Month

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Advanced
$ 40

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of 8x8 Virtual Office and NICE inContact Call Center for better insights.

Awards

8x8 Virtual Office and NICE inContact Call Center have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Cloud Telephony Software category.

8x8 Virtual Office Award
8x8 Virtual Office Award
8x8 Virtual Office Award

Payment Type

Below is the comparison of the starting price and payment method of 8x8 Virtual Office and NICE inContact Call Center. You can purchase 8x8 Virtual Office with User/Month payment plans. Whereas, Information related to the payment plans of NICE inContact Call Center is unavailable. 8x8 Virtual Office provides a free trial whereas, NICE inContact Call Center does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between 8x8 Virtual Office and NICE inContact Call Center based on their key features and functionalities to pick the right one for your business.

Document Management

Project Management

Task Management

Contact Management

Call Routing

Call Recording

Call Management

Call Monitoring

IVR / Voice Recognition

Call Logging

Virtual Call Center

Version Control

Video Call Recording

Mobile Access

Audio / Video Conferencing

Chat / Messaging

Call Transfer

Call List Management

Virtual Extensions

Web Conferencing

Employee Directory

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Call Sharing

Distributed Call Recording

Event Triggered Recording

File Transfer

Instant Retrieval

On-Demand Recording

Recording Bookmarking

Scheduled Recording

Screen Activity Recording

Archiving

Performance Management

Survey Management

Call Routing

Call Recording

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Campaign Management

Blended Call Center

Call Logging

Call Scripting

Escalation Management

Inbound Call Center

Manual Dialer

Outbound Call Center

Progressive Dialer

Call Sharing

On-Demand Recording

Scheduled Recording

Video Call Recording

Data Management

Mobile Access

Auto-Dialing

Multi-Channel Collection

Text Analysis

Reporting/Analytics

Virtual Extensions

Employee Directory

Archiving

Real-time Chat

Queue Management

Multiple Scripts

Phone Key Input

Text to Speech

Voice Mail

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Overall Ratings

Compare how 8x8 Virtual Office stacks up against NICE inContact Call Center in terms of ratings and user experience. Select the Cloud Telephony software that perfectly aligns with your business requirements.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.1

Ease of use

Out of 5

Value for money Value for money 3.9

Value for money

Out of 5

Customer support Customer support 4.2

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by 8x8 Virtual Office and NICE inContact Call Center in Cloud Telephony Software category, we've provided an average user rating for each software below. 8x8 Virtual Office has 1 review while NICE inContact Call Center has 1 review

Willie Carter

It is an excellent office tool for my business

Pros

All the necessary things I need for communicating and working within my office.

Cons

Nothing needs to be changed but I will give notice if I have any suggestions in the future.

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Daniyal

Unleashing Communication Potential: A Comprehensive Review of Vonage

Pros

One standout feature of Vonage is its versatility, catering to businesses of all sizes and industries. Whether a small startup seeking scalable communication solutions or a multinational corporation requiring enterprise-grade infrastructure.

Cons

While Vonage boasts an extensive feature set, occasional technical glitches or service disruptions may occur, necessitating timely support and troubleshooting. Additionally, while Vonage's pricing remains competitive but can get better.

Read all 10 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Cloud Telephony Software. 8x8 Virtual Office is available on Web App desktop platforms and IOS, Android mobile platforms. NICE inContact Call Center is available on Web App, Windows desktop platforms.

Web App

IOS

Android

Web App

Windows

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing 8x8 Virtual Office with NICE inContact Call Center. 8x8 Virtual Office offers Email to its customers, while NICE inContact Call Center provides Email, Phone, Live Support, Training and Tickets.

email

phone

email

live support

tickets

training

phone

email

live support

tickets

training

Languages Supported

8x8 Virtual Office and NICE inContact Call Center are supported in the following languages.

English

English

Chinese

English

French

German

Japanese

Korean

Portuguese

Spanish

Typical Customer

The target customer base of 8x8 Virtual Office vs NICE inContact Call Center is mentioned below. Check which software fits your business requirements perfectly.

Startups

SMEs

Agencies

Startups

SMEs

Agencies

Enterprises

Startups

Enterprises

SMEs

Freelancer

Video

To gain a better understanding of how these 8x8 Virtual Office and NICE inContact Call Center work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details 8x8 Virtual Office and NICE inContact Call Center and learn how they operate. Explore the company name, its location, and more!

Company Name :

8x8, Inc

Website :

Visit Website

Company Name :

NICE inContact

Headquarter :

Salt Lake City

Website :

Visit Website

Company Name :

Vonage

Headquarter :

Holmdel

Website :

Visit Website

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