Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Aircall and CloudTalk. The critical question remains: Aircall versus CloudTalk - which is better? Aircall offers robust features such as Call Routing, Call Recording and Call Management while CloudTalk has features like CRM integration, SMS and Training Management.
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Plans and Pricing
Compare pricing of Aircall vs CloudTalk with the following detailed pricing plan info. Aircall comes in 2 packages: Premium, Enterprise. On the other hand, CloudTalk comes in 3 packages: Starter, Essential, Expert.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Aircall and CloudTalk for better insights.
Awards
Aircall and CloudTalk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
Payment Type
Below is the comparison of the starting price and payment method of Aircall and CloudTalk. You can purchase Aircall with User/Month/Billed Annually payment plans. Whereas, CloudTalk provides User/Month/Billed Annually payment plans. Aircall provides a free trial whereas, CloudTalk does not provide a free trial.
Free Trial
Monthly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Features
Compare between Aircall and CloudTalk based on their key features and functionalities to pick the right one for your business.
Call Routing
Call Recording
Call Management
Call Monitoring
IVR / Voice Recognition
Blended Call Center
Call Logging
Inbound Call Center
Outbound Call Center
Virtual Call Center
CRM integration
SMS
Training Management
Call Center
Mobile App
Contact Management
IVR and Dial Groups
Call Routing
API Integration
Call Recording
Call Routing
Call Recording
Call Monitoring
IVR / Voice Recognition
Call Logging
Video Call Recording
Mobile Access
Virtual Extensions
Employee Directory
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Overall Ratings
Compare how Aircall stacks up against CloudTalk in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Aircall and CloudTalk in Call Center Software category, we've provided an average user rating for each software below. Aircall has received no reviews while CloudTalk has 44 reviews
No reviews yet. Be the first to review
Write a reviewNice to start - but too many issues & awful terms and conditions of contract
Pros
Well sold to us! The integration into our crm and recording feature.
Cons
Their terms and conditions are awful - really unfair on their customers. Their app is very weak.
Review for Vonage
Pros
Extensive Feature Set and Integrations: Many users have praised Vonage Business Communications for its extensive feature set and wide range of integrations, stating that it covers almost every feature and integration imaginable.
Cons
Inconvenient Extension Limit: Some users have expressed frustration with the extension limit of three devices in Vonage Business Communications, as it restricts their ability to work efficiently across multiple locations.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. Aircall is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. CloudTalk is available on Web App, Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Web App
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Aircall with CloudTalk. Aircall offers Email, Phone and Training to its customers, while CloudTalk provides Email, Phone, Live Support, Training and Tickets.
phone
training
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Aircall and CloudTalk are supported in the following languages.
English
French
English
English
Typical Customer
The target customer base of Aircall vs CloudTalk is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Freelancer
Startups
SMEs
Startups
Enterprises
SMEs
Freelancer
Integrations
Find out which tools Aircall and CloudTalk integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!
(Not Provided by Vendor)
Zapier
Salesforce
Zendesk
HubSpot
Intercom
Zendesk Sell
Pipedrive
Gong
(Not Provided by Vendor)
Video
To gain a better understanding of how these Aircall and CloudTalk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Aircall and CloudTalk and learn how they operate. Explore the company name, its location, and more!
CloudTalk
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