Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Aircall and Dialpad. The critical question remains: Aircall versus Dialpad - which is better? Aircall offers robust features such as Call Routing, Call Recording and Call Management while Dialpad has features like Call Center, Contact Management and Call Routing.
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All Call Center Software Products ›››Plans and Pricing
Compare pricing of Aircall vs Dialpad with the following detailed pricing plan info. Aircall comes in 2 packages: Premium, Enterprise. On the other hand, Dialpad comes in 4 packages: Ai Voice, Ai Meetings, Ai Contact Center, Ai Sales.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Aircall and Dialpad for better insights.
Awards
Aircall and Dialpad have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
Payment Type
Below is the comparison of the starting price and payment method of Aircall and Dialpad. You can purchase Aircall with User/Month/Billed Annually payment plans. Whereas, Dialpad provides Per Month payment plans. Aircall provides a free trial whereas, Dialpad does not provide a free trial.
Free Trial
Monthly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Aircall and Dialpad based on their key features and functionalities to pick the right one for your business.
Call Routing
Call Recording
Call Management
Call Monitoring
IVR / Voice Recognition
Blended Call Center
Call Logging
Inbound Call Center
Outbound Call Center
Virtual Call Center
Call Center
Contact Management
Call Routing
Call Recording
Real Time Reporting
Conferencing
Call Center Management
Call Monitoring
Inbound Reporting
IVR / Voice Recognition
CRM
CRM & Sales Dashboards
Customer Management
Customer Support
Knowledge Management
Social CRM
Opportunity Management
Lead Management
Contact Management
Sales Force Automation
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Overall Ratings
Compare how Aircall stacks up against Dialpad in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Aircall and Dialpad in Call Center Software category, we've provided an average user rating for each software below. Aircall has received no reviews while Dialpad has 3 reviews
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Pros
Dialpad has been praised for its user-friendly interface and seamless integration of communication tools like voice, video, and messaging. Its cloud-based platform, advanced AI features, and scalability are often highlighted as impressive aspects, pr
Cons
As of my last knowledge update in January 2022, specific details about Dialpad's features and potential areas for improvement may have changed. However, common areas for improvement in communication platforms often include refining AI-driven features
Salesforce brings scalability and security
Pros
It can be customized easily to meet the specific needs. It is versatile.
Cons
User interface and integration flexibility could be improved. learning process could be improved as well.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. Aircall is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Dialpad is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Aircall with Dialpad. Aircall offers Email, Phone and Training to its customers, while Dialpad provides Email, Phone, Live Support, Training and Tickets.
phone
training
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Aircall and Dialpad are supported in the following languages.
English
French
English
French
German
Japanese
Chinese
Danish
Dutch
English
French
Italian
Japanese
Korean
Portuguese
Slovenian
Spanish
Swedish
Thai
Typical Customer
The target customer base of Aircall vs Dialpad is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Freelancer
Startups
Video
To gain a better understanding of how these Aircall and Dialpad work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Aircall and Dialpad and learn how they operate. Explore the company name, its location, and more!