Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Aircall and Dialpad. The critical question remains: Aircall versus Dialpad - which is better? Aircall offers robust features such as Call Routing, Call Recording and Call Management while Dialpad has features like Call Center, Contact Management and Call Routing.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Aircall and Dialpad for better insights.
Awards
Aircall and Dialpad have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
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Write a ReviewPayment Type
Below is the comparison of the starting price and payment method of Aircall and Dialpad. You can purchase Aircall with User/Month/Billed Annually payment plans. Whereas, Dialpad provides User/Month payment plans. Aircall provides a free trial whereas, Dialpad does not provide a free trial.
Free Trial
Monthly
Free Trial
Monthly
Free Trial
Monthly
Yearly
Features
Compare between Aircall and Dialpad based on their key features and functionalities to pick the right one for your business.
Call Routing
Call Recording
Call Management
Call Monitoring
IVR / Voice Recognition
Blended Call Center
Call Logging
Inbound Call Center
Outbound Call Center
Virtual Call Center
Call Center
Contact Management
Call Routing
Call Recording
Real Time Reporting
Conferencing
Call Center Management
Call Monitoring
Inbound Reporting
IVR / Voice Recognition
Employee Self Service Management
Knowledge Management
Applicant tracking
Employee Management
Employee Scheduling
Project Planning
Billing & Invoicing
360 Degree Feedback
Feedback Management
Dashboard
User Ratings
Based on all the user reviews and ratings received by Aircall and Dialpad in Call Center Software category, we've provided an average user rating for each software below. Aircall has received no reviews while Dialpad has not received any reviews. Be the first one to write Dialpad review
No reviews yet. Be the first to review
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Pros
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Cons
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Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. Aircall is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Dialpad is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms.
Windows
Macintosh
IOS
Android
Windows
Macintosh
IOS
Android
Web App
Windows
Plans and Pricing
Compare pricing of Aircall vs Dialpad with the following detailed pricing plan info. Aircall comes in 2 packages: Premium, Enterprise. On the other hand, Dialpad comes in 2 packages: Standard, Pro.
Premium
USD 30
User/Month/Billed Annually
Professional call-center features
Unlimited inbound calls
Helpdesk integrations and API
Smart queuing
Phone support
Enterprise
USD 50
User/Month/Billed Annually
All features of Premium plan
Salesforce integration
Advanced analytics and reporting
Unlimited concurrent calls
Account manager and 7/7 hotline
Standard
USD 20
User/Month
Unlimited Calling in US & Canada
Unlimited SMS, MMS, and Group Texting in US & Canada
Unlimited Conferencing with up to 10 Participants
International Calling & SMS
HD Video Calling
Single Sign-On (SSO)
All Softphones Included
Polycom & Obihai Phones Supported
Free Company Main Line & Virtual Receptionist
Dialpad Everywhere
Voice AI
Analytics
Voicemail Transcription
FAQ and Email Support
Chat
Pro
USD 30
User/Month
All Feature in Standard
Call Center (Add On)
International Offices in 40+ Countries
Department Auto Recording
Enterprise SLA
Admin APIs
Customer Support
The quality and timeliness of support are important parameters when comparing Aircall with Dialpad. Aircall offers Email, Phone and Training to its customers, while Dialpad provides Email, Phone, Live Support, Training and Tickets.
phone
training
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Aircall and Dialpad are supported in the following languages.
English
French
English
Japanese
English
Typical Customer
The target customer base of Aircall vs Dialpad is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Startups
SMEs
Agencies
Enterprises
Video
To gain a better understanding of how these Aircall and Dialpad work, you can check out the videos below. Browse through the videos and make the right choice.
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