As one of the most essential tools in the current market, Call Center Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Aircall and Freshdesk Contact Center (formerly Freshcaller). For a better product experience, Aircall offers customer support on Email, Phone and Training and Freshdesk Contact Center (formerly Freshcaller) offers customer support on Email, Phone and Training.

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Plans and Pricing

Compare pricing of Aircall vs Freshdesk Contact Center (formerly Freshcaller) with the following detailed pricing plan info. Aircall comes in 2 packages: Premium, Enterprise. On the other hand, Freshdesk Contact Center (formerly Freshcaller) comes in 5 packages: Sprout, Blossom, Garden, Estate, Forest.

Premium
$ 30

User/Month/Billed Annually

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Enterprise
$ 50

User/Month/Billed Annually

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Sprout
$ 0

21 Days

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Blossom
$ 15

Agent/Month (Billed Annually)

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Garden
$ 29

Agent/Month (Billed Annually)

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Estate
$ 45

Agent/Month (Billed Annually)

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Forest
$ 69

Agent/Month (Billed Annually)

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Aircall and Freshdesk Contact Center (formerly Freshcaller) for better insights.

Aircall Screenshot
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1/5

Aircall Screenshot Aircall Screenshot Aircall Screenshot Aircall Screenshot
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Aircall Screenshot
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1/5

Aircall Screenshot Aircall Screenshot Aircall Screenshot Aircall Screenshot
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Aircall Screenshot
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1/1

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Awards

Aircall and Freshdesk Contact Center (formerly Freshcaller) have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

Aircall Award
Aircall Award
Aircall Award
Payment Type

Below is the comparison of the starting price and payment method of Aircall and Freshdesk Contact Center (formerly Freshcaller). You can purchase Aircall with User/Month/Billed Annually payment plans. Whereas, Freshdesk Contact Center (formerly Freshcaller) provides 21 Days payment plans. Aircall provides a free trial whereas, Freshdesk Contact Center (formerly Freshcaller) does not provide a free trial.

Free Trial

Monthly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Aircall and Freshdesk Contact Center (formerly Freshcaller) based on their key features and functionalities to pick the right one for your business.

Call Routing

Call Recording

Call Management

Call Monitoring

IVR / Voice Recognition

Blended Call Center

Call Logging

Inbound Call Center

Outbound Call Center

Virtual Call Center

Call Reporting

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Call Center

IVR and Dial Groups

Call Routing

Call Recording

Call Logs

Call Management

Real Time Monitoring

Workflow Management

Key Performance Indicators

Conferencing

Call Center Management

Call Monitoring

IVR / Voice Recognition

VoIP

Historical Reporting

Automatic Call Distribution

Computer Telephony

Knowledge Base

Call Logging

Inbound Call Center

Manual Dialer

Outbound Call Center

Virtual Call Center

Call Sharing

On-Demand Recording

Data Import & Export

Gamification

Call Reporting

For Call Centers

For Sales

International Numbers

IVR System

Forward to Phone

Call Transfer

CRM integration

Call recording

Live Chat

Reporting/Analytics

Call Hold

Call Barging

Call Conference

Warm Transfer

Interactive Voice Response

Queue Management

SIP Trunking

Contextual Guidance

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CRM integration

Multiuser Login & Role-based access control

Contact Management

IVR and Dial Groups

Call Routing

Internal Call Transfer

Customisable Welcome Greeting

Call Recording

Call Logs

Multiple Simultaneous Calls

Toll Free Number

Real Time Reporting

Caller ID

Conferencing

Auto-Dialer

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Historical Reporting

Call Logging

Call Scripting

Call Queuing

Analytical Reports

Outgoing Call Tracking

Email Notifications

Call Disposition and Notes

Call Control

Unlimited Concurrent Calls

International Numbers

Outbound Caller ID

Personalized Greetings

IVR System

Skill Based Routing

Forward to Phone

Contact History

Built-In CRM

Enhanced Caller ID

Contact Tags and Custom Fields

Power Dialer

Web to Lead

Desktop Notifications

Data import and Synchronization

Email Support

Auto Dialer

Stand Alone Dialer

Call Hold

Call Barging

Call Conference

Warm Transfer

Blind Transfer

Multi Lingual IVR

Call Cascading

Incoming Call ID

Call Hold Music

Incoming SMS

Outgoing SMS

Voicemail Transcription

Country Blocking

Onboarding Coach

Phone Support

Call Mute

Call Duration

Call Volume

Conference calling

Call Whisper

Call Queue

Multi-level IVR Menus

VoIP/Wi-Fi Calling

Local presence

Smart DID Routing

Auto Rotate

Global Connect

Live Call Monitoring

Call Reminder

Forward to Device

Sticky Agent

After Call Work

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Overall Ratings

Compare how Aircall stacks up against Freshdesk Contact Center (formerly Freshcaller) in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

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Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Aircall and Freshdesk Contact Center (formerly Freshcaller) in Call Center Software category, we've provided an average user rating for each software below. Aircall has received no reviews while Freshdesk Contact Center (formerly Freshcaller) has not received any reviews. Be the first one to write Freshdesk Contact Center (formerly Freshcaller) review

No reviews yet. Be the first to review

Write a review

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Write a review
Salina Dayton

Virtual calling simplified.

Pros

No disappointments, love the features. I am happy to invest in this product.

Cons

I get everything that I need for my business. Great team.

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Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. Aircall is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Freshdesk Contact Center (formerly Freshcaller) is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Web App

Customer Support

The quality and timeliness of support are important parameters when comparing Aircall with Freshdesk Contact Center (formerly Freshcaller). Aircall offers Email, Phone and Training to its customers, while Freshdesk Contact Center (formerly Freshcaller) provides Email, Phone and Training.

phone

email

training

phone

email

training

phone

email

live support

tickets

Languages Supported

Aircall and Freshdesk Contact Center (formerly Freshcaller) are supported in the following languages.

English

French

English

English

Typical Customer

The target customer base of Aircall vs Freshdesk Contact Center (formerly Freshcaller) is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMBs

Enterprises

Startups

SMBs

Enterprises

Startups

SMBs

Agencies

Enterprises

Integrations

Find out which tools Aircall and Freshdesk Contact Center (formerly Freshcaller) integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!

(Not Provided by Vendor)

Freshdesk

Freshsales

PipeDrive

HubSpot

Zoho

Salesforce

Shopify

Slack

Video

To gain a better understanding of how these Aircall and Freshdesk Contact Center (formerly Freshcaller) work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Aircall and Freshdesk Contact Center (formerly Freshcaller) and learn how they operate. Explore the company name, its location, and more!

Company Name :

Aircall

Headquarter :

Paris

Website :

Visit Website

Company Name :

Freshworks

Website :

Visit Website

Company Name :

Bueno Technologies Inc

Headquarter :

Delaware

Website :

Visit Website

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