Identifying the ideal Call Center Software to suit your specific requirements can be challenging. Aircall is headquartered at Paris , while Freshdesk Contact Center (formerly Freshcaller) is headquartered at Array. Choosing software like Aircall or Freshdesk Contact Center (formerly Freshcaller) requires thorough contemplation and comparing key factors. The question remains - Aircall vs. Freshdesk Contact Center (formerly Freshcaller) - which is the superior option? Check out the in-depth comparison now!

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Plans and Pricing

Compare pricing of Aircall vs Freshdesk Contact Center (formerly Freshcaller) with the following detailed pricing plan info. Aircall comes in 2 packages: Premium, Enterprise. On the other hand, Freshdesk Contact Center (formerly Freshcaller) comes in 5 packages: Sprout, Blossom, Garden, Estate, Forest.

Premium
$ 30

User/Month/Billed Annually

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Enterprise
$ 50

User/Month/Billed Annually

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Sprout
$ 0

21 Days

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Blossom
$ 15

Agent/Month (Billed Annually)

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Garden
$ 29

Agent/Month (Billed Annually)

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Estate
$ 45

Agent/Month (Billed Annually)

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Forest
$ 69

Agent/Month (Billed Annually)

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Mobile
$ 20

Per Month

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Premium
$ 30

Per Month

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Advanced
$ 40

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Aircall and Freshdesk Contact Center (formerly Freshcaller) for better insights.

Awards

Aircall and Freshdesk Contact Center (formerly Freshcaller) have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

Aircall Award
Aircall Award
Aircall Award
Payment Type

Below is the comparison of the starting price and payment method of Aircall and Freshdesk Contact Center (formerly Freshcaller). You can purchase Aircall with User/Month/Billed Annually payment plans. Whereas, Freshdesk Contact Center (formerly Freshcaller) provides 21 Days payment plans. Aircall provides a free trial whereas, Freshdesk Contact Center (formerly Freshcaller) does not provide a free trial.

Free Trial

Monthly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Aircall and Freshdesk Contact Center (formerly Freshcaller) based on their key features and functionalities to pick the right one for your business.

Call Routing

Call Recording

Call Management

Call Monitoring

IVR / Voice Recognition

Blended Call Center

Call Logging

Inbound Call Center

Outbound Call Center

Virtual Call Center

Call Reporting

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Call Center

IVR and Dial Groups

Call Routing

Call Recording

Call Logs

Call Management

Real Time Monitoring

Workflow Management

Key Performance Indicators

Conferencing

Call Center Management

Call Monitoring

IVR / Voice Recognition

VoIP

Historical Reporting

Automatic Call Distribution

Computer Telephony

Knowledge Base

Call Logging

Inbound Call Center

Manual Dialer

Outbound Call Center

Virtual Call Center

Call Sharing

On-Demand Recording

Data Import & Export

Gamification

Call Reporting

For Call Centers

For Sales

International Numbers

IVR System

Forward to Phone

Call Transfer

CRM integration

Call recording

Live Chat

Reporting/Analytics

Call Hold

Call Barging

Call Conference

Warm Transfer

Interactive Voice Response

Queue Management

SIP Trunking

Contextual Guidance

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Performance Management

Survey Management

Call Routing

Call Recording

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Campaign Management

Blended Call Center

Call Logging

Call Scripting

Escalation Management

Inbound Call Center

Manual Dialer

Outbound Call Center

Progressive Dialer

Call Sharing

On-Demand Recording

Scheduled Recording

Video Call Recording

Data Management

Mobile Access

Auto-Dialing

Multi-Channel Collection

Text Analysis

Reporting/Analytics

Virtual Extensions

Employee Directory

Archiving

Real-time Chat

Queue Management

Multiple Scripts

Phone Key Input

Text to Speech

Voice Mail

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Overall Ratings

Compare how Aircall stacks up against Freshdesk Contact Center (formerly Freshcaller) in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

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Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.1

Ease of use

Out of 5

Value for money Value for money 3.9

Value for money

Out of 5

Customer support Customer support 4.2

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Aircall and Freshdesk Contact Center (formerly Freshcaller) in Call Center Software category, we've provided an average user rating for each software below. Aircall has received no reviews while Freshdesk Contact Center (formerly Freshcaller) has not received any reviews. Be the first one to write Freshdesk Contact Center (formerly Freshcaller) review

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Daniyal

Unleashing Communication Potential: A Comprehensive Review of Vonage

Pros

One standout feature of Vonage is its versatility, catering to businesses of all sizes and industries. Whether a small startup seeking scalable communication solutions or a multinational corporation requiring enterprise-grade infrastructure.

Cons

While Vonage boasts an extensive feature set, occasional technical glitches or service disruptions may occur, necessitating timely support and troubleshooting. Additionally, while Vonage's pricing remains competitive but can get better.

Read all 10 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. Aircall is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Freshdesk Contact Center (formerly Freshcaller) is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Aircall with Freshdesk Contact Center (formerly Freshcaller). Aircall offers Email, Phone and Training to its customers, while Freshdesk Contact Center (formerly Freshcaller) provides Email, Phone and Training.

phone

email

training

phone

email

training

phone

email

live support

tickets

training

Languages Supported

Aircall and Freshdesk Contact Center (formerly Freshcaller) are supported in the following languages.

English

French

English

Chinese

English

French

German

Japanese

Korean

Portuguese

Spanish

Typical Customer

The target customer base of Aircall vs Freshdesk Contact Center (formerly Freshcaller) is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMBs

Enterprises

Startups

SMBs

Enterprises

Startups

Enterprises

SMBs

Freelancer

Integrations

Find out which tools Aircall and Freshdesk Contact Center (formerly Freshcaller) integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!

(Not Provided by Vendor)

Freshdesk

Freshsales

(Not Provided by Vendor)

Video

To gain a better understanding of how these Aircall and Freshdesk Contact Center (formerly Freshcaller) work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Aircall and Freshdesk Contact Center (formerly Freshcaller) and learn how they operate. Explore the company name, its location, and more!

Company Name :

Aircall

Headquarter :

Paris

Website :

Visit Website

Company Name :

Freshworks

Website :

Visit Website

Company Name :

Vonage

Headquarter :

Holmdel

Website :

Visit Website

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