As one of the most essential tools in the current market, Call Center Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Aircall and Freshdesk Contact Center (formerly Freshcaller). For a better product experience, Aircall offers customer support on Email, Phone and Training and Freshdesk Contact Center (formerly Freshcaller) offers customer support on Email, Phone and Training.
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All Call Center Software Products ›››Compare pricing of Aircall vs Freshdesk Contact Center (formerly Freshcaller) with the following detailed pricing plan info. Aircall comes in 2 packages: Premium, Enterprise. On the other hand, Freshdesk Contact Center (formerly Freshcaller) comes in 5 packages: Sprout, Blossom, Garden, Estate, Forest.
Take a look at the below screenshots and seamlessly compare the user interface of Aircall and Freshdesk Contact Center (formerly Freshcaller) for better insights.
Aircall and Freshdesk Contact Center (formerly Freshcaller) have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
Below is the comparison of the starting price and payment method of Aircall and Freshdesk Contact Center (formerly Freshcaller). You can purchase Aircall with User/Month/Billed Annually payment plans. Whereas, Freshdesk Contact Center (formerly Freshcaller) provides 21 Days payment plans. Aircall provides a free trial whereas, Freshdesk Contact Center (formerly Freshcaller) does not provide a free trial.
Free Trial
Monthly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Compare between Aircall and Freshdesk Contact Center (formerly Freshcaller) based on their key features and functionalities to pick the right one for your business.
Call Routing
Call Recording
Call Management
Call Monitoring
IVR / Voice Recognition
Blended Call Center
Call Logging
Inbound Call Center
Outbound Call Center
Virtual Call Center
Call Center
IVR and Dial Groups
Call Routing
Call Recording
Call Logs
Call Management
Real Time Monitoring
Workflow Management
Key Performance Indicators
Conferencing
CRM integration
Multiuser Login & Role-based access control
Contact Management
IVR and Dial Groups
Call Routing
Internal Call Transfer
Customisable Welcome Greeting
Call Recording
Call Logs
Multiple Simultaneous Calls
Compare how Aircall stacks up against Freshdesk Contact Center (formerly Freshcaller) in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Aircall and Freshdesk Contact Center (formerly Freshcaller) in Call Center Software category, we've provided an average user rating for each software below. Aircall has received no reviews while Freshdesk Contact Center (formerly Freshcaller) has not received any reviews. Be the first one to write Freshdesk Contact Center (formerly Freshcaller) review
No reviews yet. Be the first to review
Write a reviewNo reviews yet. Be the first to review
Write a reviewVirtual calling simplified.
Pros
No disappointments, love the features. I am happy to invest in this product.
Cons
I get everything that I need for my business. Great team.
Deployment is a crucial factor to consider while buying Call Center Software. Aircall is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Freshdesk Contact Center (formerly Freshcaller) is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
The quality and timeliness of support are important parameters when comparing Aircall with Freshdesk Contact Center (formerly Freshcaller). Aircall offers Email, Phone and Training to its customers, while Freshdesk Contact Center (formerly Freshcaller) provides Email, Phone and Training.
phone
training
phone
training
phone
live support
tickets
Aircall and Freshdesk Contact Center (formerly Freshcaller) are supported in the following languages.
English
French
English
English
The target customer base of Aircall vs Freshdesk Contact Center (formerly Freshcaller) is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMBs
Enterprises
Startups
SMBs
Enterprises
Startups
SMBs
Agencies
Enterprises
Find out which tools Aircall and Freshdesk Contact Center (formerly Freshcaller) integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!
(Not Provided by Vendor)
Freshdesk
Freshsales
PipeDrive
HubSpot
Zoho
Salesforce
Shopify
Slack
To gain a better understanding of how these Aircall and Freshdesk Contact Center (formerly Freshcaller) work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Aircall and Freshdesk Contact Center (formerly Freshcaller) and learn how they operate. Explore the company name, its location, and more!
Freshworks