As one of the most essential tools in the current market, Call Center Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Aircall and Mitel. For a better product experience, Aircall offers customer support on Email, Phone and Training and Mitel offers customer support on Email, Phone, Live Support and Tickets.

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Plans and Pricing

Compare pricing of Aircall vs Mitel with the following detailed pricing plan info. Aircall comes in 2 packages: Premium, Enterprise. On the other hand, Mitel has not provided information about its pricing.

Premium
$ 30

User/Month/Billed Annually

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Enterprise
$ 50

User/Month/Billed Annually

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Standard
$ 20

User/Month

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Pro
$ 30

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Aircall and Mitel for better insights.

Aircall Screenshot
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1/5

Aircall Screenshot Aircall Screenshot Aircall Screenshot Aircall Screenshot
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Aircall Screenshot
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1/1

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Aircall Screenshot
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1/3

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Awards

Aircall and Mitel have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

Aircall Award

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Aircall Award

Payment Type

Below is the comparison of the starting price and payment method of Aircall and Mitel. You can purchase Aircall with User/Month/Billed Annually payment plans. Whereas, Information related to the payment plans of Mitel is unavailable. Aircall provides a free trial whereas, Mitel does not provide a free trial.

Free Trial

Monthly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Features

Compare between Aircall and Mitel based on their key features and functionalities to pick the right one for your business.

Call Routing

Call Recording

Call Management

Call Monitoring

IVR / Voice Recognition

Blended Call Center

Call Logging

Inbound Call Center

Outbound Call Center

Virtual Call Center

Call Reporting

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Contact Management

Call Management

Dashboard

Call Center Management

IVR / Voice Recognition

VoIP

Escalation Management

Call Reporting

Interactive Voice Response

Queue Management

Alerts / Escalation

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Call Center

Contact Management

Call Routing

Call Recording

Real Time Reporting

Conferencing

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Predictive Dialer

Voice & Data Integration

Call Logging

Virtual Call Center

Mobile Access

Power Dialer

Audio / Video Conferencing

Chat / Messaging

Call Transfer

Virtual Extensions

Web Conferencing

Caller Identification

Multiple Scripts

Voice Mail

SIP Trunking

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Overall Ratings

Compare how Aircall stacks up against Mitel in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

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Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Aircall and Mitel in Call Center Software category, we've provided an average user rating for each software below. Aircall has received no reviews while Mitel has not received any reviews. Be the first one to write Mitel review

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Shah wali Mustafa

Review about gym insight

Pros

Dialpad has been praised for its user-friendly interface and seamless integration of communication tools like voice, video, and messaging. Its cloud-based platform, advanced AI features, and scalability are often highlighted as impressive aspects, pr

Cons

As of my last knowledge update in January 2022, specific details about Dialpad's features and potential areas for improvement may have changed. However, common areas for improvement in communication platforms often include refining AI-driven features

Read all 3 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. Aircall is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Mitel is available on Web App, Windows desktop platforms.

Windows

MacOs

IOS

Android

Web App

Windows

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Aircall with Mitel. Aircall offers Email, Phone and Training to its customers, while Mitel provides Email, Phone, Live Support and Tickets.

phone

email

training

phone

email

live support

tickets

phone

email

live support

tickets

training

Languages Supported

Aircall and Mitel are supported in the following languages.

English

French

English

English

Japanese

Typical Customer

The target customer base of Aircall vs Mitel is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Startups

SMEs

Video

To gain a better understanding of how these Aircall and Mitel work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Aircall and Mitel and learn how they operate. Explore the company name, its location, and more!

Company Name :

Aircall

Headquarter :

Paris

Website :

Visit Website

Company Name :

LANtelligence

Headquarter :

Encinitas

Website :

Visit Website

Company Name :

Dialpad, Inc

Headquarter :

San Francisco

Website :

Visit Website

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