As one of the most essential tools in the current market, Call Center Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Aircall and NovelVox Agent Desktop. For a better product experience, Aircall offers customer support on Email, Phone and Training and NovelVox Agent Desktop offers customer support on Email, Phone, Live Support, Training and Tickets.

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Plans and Pricing

Compare pricing of Aircall vs NovelVox Agent Desktop with the following detailed pricing plan info. Aircall comes in 2 packages: Premium, Enterprise. On the other hand, NovelVox Agent Desktop has not provided information about its pricing.

Premium
$ 30

User/Month/Billed Annually

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Enterprise
$ 50

User/Month/Billed Annually

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Mobile
$ 20

Per Month

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Premium
$ 30

Per Month

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Advanced
$ 40

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Aircall and NovelVox Agent Desktop for better insights.

Awards

Aircall and NovelVox Agent Desktop have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

Aircall Award
Aircall Award
Aircall Award

Payment Type

Below is the comparison of the starting price and payment method of Aircall and NovelVox Agent Desktop. You can purchase Aircall with User/Month/Billed Annually payment plans. Whereas, Information related to the payment plans of NovelVox Agent Desktop is unavailable. Aircall provides a free trial whereas, NovelVox Agent Desktop does not provide a free trial.

Free Trial

Monthly

Onetime(Perpetual license)

Free Trial

Monthly

Features

Compare between Aircall and NovelVox Agent Desktop based on their key features and functionalities to pick the right one for your business.

Call Routing

Call Recording

Call Management

Call Monitoring

IVR / Voice Recognition

Blended Call Center

Call Logging

Inbound Call Center

Outbound Call Center

Virtual Call Center

Call Reporting

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CRM

CRM integration

Call Center

Call Monitoring

Analytics

Call Logging

Call Scripting

Call Sharing

Call Reporting

Call Results

Call List Management

Call Parking

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Call Routing

Call Recording

Call Monitoring

IVR / Voice Recognition

Call Logging

Video Call Recording

Mobile Access

Virtual Extensions

Employee Directory

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Overall Ratings

Compare how Aircall stacks up against NovelVox Agent Desktop in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

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Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.1

Ease of use

Out of 5

Value for money Value for money 3.9

Value for money

Out of 5

Customer support Customer support 4.2

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Aircall and NovelVox Agent Desktop in Call Center Software category, we've provided an average user rating for each software below. Aircall has received no reviews while NovelVox Agent Desktop has 3 reviews

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David Smith

Increased work efficiency and call resolution

Pros

NovelVox offers 3rd party integration and it is the best thing we can have for our business. It is seamlessly integrating with over Salesforce and Zendesk applications and thereby helps you deliver a personalized customer experience every time.

Cons

Nothing as such

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Daniyal

Unleashing Communication Potential: A Comprehensive Review of Vonage

Pros

One standout feature of Vonage is its versatility, catering to businesses of all sizes and industries. Whether a small startup seeking scalable communication solutions or a multinational corporation requiring enterprise-grade infrastructure.

Cons

While Vonage boasts an extensive feature set, occasional technical glitches or service disruptions may occur, necessitating timely support and troubleshooting. Additionally, while Vonage's pricing remains competitive but can get better.

Read all 10 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. Aircall is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. NovelVox Agent Desktop is available on Windows, MacOs desktop platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Aircall with NovelVox Agent Desktop. Aircall offers Email, Phone and Training to its customers, while NovelVox Agent Desktop provides Email, Phone, Live Support, Training and Tickets.

phone

email

training

phone

email

live support

tickets

training

phone

email

live support

tickets

training

Languages Supported

Aircall and NovelVox Agent Desktop are supported in the following languages.

English

French

Arabic

English

English

Typical Customer

The target customer base of Aircall vs NovelVox Agent Desktop is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Agencies

Enterprises

Startups

Enterprises

SMEs

Freelancer

Integrations

Find out which tools Aircall and NovelVox Agent Desktop integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!

(Not Provided by Vendor)

Hubspot

Salesforce

Freshdesk

SAP

Oracle

EPIC

SIEBEL

(Not Provided by Vendor)

Video

To gain a better understanding of how these Aircall and NovelVox Agent Desktop work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Aircall and NovelVox Agent Desktop and learn how they operate. Explore the company name, its location, and more!

Company Name :

Aircall

Headquarter :

Paris

Website :

Visit Website

Company Name :

NovelVox

Headquarter :

Mukilteo

Website :

Visit Website

Company Name :

Vonage

Headquarter :

Holmdel

Website :

Visit Website

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