As one of the most essential tools in the current market, Call Center Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Aircall and VICIdial. For a better product experience, Aircall offers customer support on Email, Phone and Training and VICIdial offers customer support on Email, Phone, Live Support, Training and Tickets.
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Plans and Pricing
Compare pricing of Aircall vs VICIdial with the following detailed pricing plan info. Aircall comes in 2 packages: Premium, Enterprise. On the other hand, VICIdial has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Aircall and VICIdial for better insights.
Awards
Aircall and VICIdial have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
Payment Type
Below is the comparison of the starting price and payment method of Aircall and VICIdial. You can purchase Aircall with User/Month/Billed Annually payment plans. Whereas, Information related to the payment plans of VICIdial is unavailable. Aircall provides a free trial whereas, VICIdial does not provide a free trial.
Free Trial
Monthly
Onetime
Free Trial
Monthly
Yearly
Features
Compare between Aircall and VICIdial based on their key features and functionalities to pick the right one for your business.
Call Routing
Call Recording
Call Management
Call Monitoring
IVR / Voice Recognition
Blended Call Center
Call Logging
Inbound Call Center
Outbound Call Center
Virtual Call Center
Call Recording
Application Integration
Applications Management
Real Time Monitoring
Live chat system
Real Time Reporting
Call Monitoring
Campaign Management
Call Logging
Inbound Call Center
CRM integration
Multiuser Login & Role-based access control
Contact Management
IVR and Dial Groups
Call Routing
Internal Call Transfer
Customisable Welcome Greeting
Call Recording
Call Logs
Multiple Simultaneous Calls
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Overall Ratings
Compare how Aircall stacks up against VICIdial in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Aircall and VICIdial in Call Center Software category, we've provided an average user rating for each software below. Aircall has received no reviews while VICIdial has 3 reviews
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Pros
No disappointments, love the features. I am happy to invest in this product.
Cons
I get everything that I need for my business. Great team.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. Aircall is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. VICIdial is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
Customer Support
The quality and timeliness of support are important parameters when comparing Aircall with VICIdial. Aircall offers Email, Phone and Training to its customers, while VICIdial provides Email, Phone, Live Support, Training and Tickets.
phone
training
phone
live support
tickets
training
phone
live support
tickets
Languages Supported
Aircall and VICIdial are supported in the following languages.
English
French
Dutch
English
Polish
Swedish
English
Typical Customer
The target customer base of Aircall vs VICIdial is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
Enterprises
SMEs
Freelancer
Startups
SMEs
Agencies
Enterprises
Video
To gain a better understanding of how these Aircall and VICIdial work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Aircall and VICIdial and learn how they operate. Explore the company name, its location, and more!
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