As one of the most essential tools in the current market, Call Center Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Aircall and Zendesk Talk. For a better product experience, Aircall offers customer support on Email, Phone and Training and Zendesk Talk offers customer support on Email.
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Plans and Pricing
Compare pricing of Aircall vs Zendesk Talk with the following detailed pricing plan info. Aircall comes in 2 packages: Premium, Enterprise. On the other hand, Zendesk Talk comes in 5 packages: Lite, Team, Professional, Enterprise, Partner Edition.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Aircall and Zendesk Talk for better insights.
Awards
Aircall and Zendesk Talk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
Payment Type
Below is the comparison of the starting price and payment method of Aircall and Zendesk Talk. You can purchase Aircall with User/Month/Billed Annually payment plans. Whereas, Zendesk Talk provides Per Month payment plans. Aircall provides a free trial whereas, Zendesk Talk does not provide a free trial.
Free Trial
Monthly
Free Trial
Monthly
Free Trial
Monthly
Yearly
Features
Compare between Aircall and Zendesk Talk based on their key features and functionalities to pick the right one for your business.
Call Routing
Call Recording
Call Management
Call Monitoring
IVR / Voice Recognition
Blended Call Center
Call Logging
Inbound Call Center
Outbound Call Center
Virtual Call Center
Call Center
Call Routing
Call Recording
Automatic Call Distribution
Reporting/Analytics
Interactive Voice Response
CRM
CRM & Sales Dashboards
Customer Management
Customer Support
Knowledge Management
Social CRM
Opportunity Management
Lead Management
Contact Management
Sales Force Automation
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Overall Ratings
Compare how Aircall stacks up against Zendesk Talk in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Aircall and Zendesk Talk in Call Center Software category, we've provided an average user rating for each software below. Aircall has received no reviews while Zendesk Talk has 1 review
No reviews yet. Be the first to review
Write a reviewNo reviews yet. Be the first to review
Write a reviewBudget friendly, yet exhaustive CRM
Pros
Comprehensive CRM, Customization, Automation, Reports and Analytics, AppExchange
Cons
There is a huge learning curve and the pricing can be on the higher side.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. Aircall is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Zendesk Talk is available on Web App desktop platforms.
Windows
MacOs
IOS
Android
Web App
Web App
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Aircall with Zendesk Talk. Aircall offers Email, Phone and Training to its customers, while Zendesk Talk provides Email.
phone
training
phone
tickets
training
Languages Supported
Aircall and Zendesk Talk are supported in the following languages.
English
French
English
Chinese
Dutch
English
French
Italian
Spanish
Swedish
Typical Customer
The target customer base of Aircall vs Zendesk Talk is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Enterprises
Freelancer
Startups
Video
To gain a better understanding of how these Aircall and Zendesk Talk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Aircall and Zendesk Talk and learn how they operate. Explore the company name, its location, and more!
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