Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Ameyo Contact Center and Freshdesk Contact Center (formerly Freshcaller). The critical question remains: Ameyo Contact Center versus Freshdesk Contact Center (formerly Freshcaller) - which is better? Ameyo Contact Center offers robust features such as CRM, CRM integration and Knowledge Management while Freshdesk Contact Center (formerly Freshcaller) has features like Call Center, IVR and Dial Groups and Call Routing.
You May Also Like
Featured products that are similar to the ones you selected below.
All Call Center Software Products ›››Plans and Pricing
Compare pricing of Ameyo Contact Center vs Freshdesk Contact Center (formerly Freshcaller) with the following detailed pricing plan info. Ameyo Contact Center has not provided information about its pricing. On the other hand, Freshdesk Contact Center (formerly Freshcaller) comes in 5 packages: Sprout, Blossom, Garden, Estate, Forest.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Ameyo Contact Center and Freshdesk Contact Center (formerly Freshcaller) for better insights.
Awards
Ameyo Contact Center and Freshdesk Contact Center (formerly Freshcaller) have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
Payment Type
Below is the comparison of the starting price and payment method of Ameyo Contact Center and Freshdesk Contact Center (formerly Freshcaller). Information related to the payment plans of Ameyo Contact Center is unavailable. Whereas, Freshdesk Contact Center (formerly Freshcaller) provides 21 Days payment plans.
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Ameyo Contact Center and Freshdesk Contact Center (formerly Freshcaller) based on their key features and functionalities to pick the right one for your business.
CRM
CRM integration
Knowledge Management
Multiuser Login & Role-based access control
Performance Management
SMS
Appointment Management
Call Center
Quality Management
Mobile App
Call Center
IVR and Dial Groups
Call Routing
Call Recording
Call Logs
Call Management
Real Time Monitoring
Workflow Management
Key Performance Indicators
Conferencing
Call Center
Contact Management
Call Routing
Call Recording
Real Time Reporting
Conferencing
Call Center Management
Call Monitoring
Inbound Reporting
IVR / Voice Recognition
Still Confused to find the best software?
Overall Ratings
Compare how Ameyo Contact Center stacks up against Freshdesk Contact Center (formerly Freshcaller) in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Ameyo Contact Center and Freshdesk Contact Center (formerly Freshcaller) in Call Center Software category, we've provided an average user rating for each software below. Ameyo Contact Center has 2 reviews while Freshdesk Contact Center (formerly Freshcaller) has not received any reviews. Be the first one to write Freshdesk Contact Center (formerly Freshcaller) review
Highly recommended for any organization who dialing daily basics
Pros
I'm using a lot of things because of my job duties, perfectly integrates with my CRM tools , Reporting daily reports, Real-time to maintain the Service level, updating the dialer for the outbound/inbound Campaign . There is a great part of the reporting and all the required data to manage the service level.Recording can be easily shared with secured method. The best part if i can say we use the ameyo anywhere in the whole world.
Cons
if we can go for improvement section then Screen recording feature is not available . Autocall time not shown when voice is ON , low internet speed connections take so much time to load the page and this might some issues 'HANG-UP"
No reviews yet. Be the first to review
Write a reviewReview about gym insight
Pros
Dialpad has been praised for its user-friendly interface and seamless integration of communication tools like voice, video, and messaging. Its cloud-based platform, advanced AI features, and scalability are often highlighted as impressive aspects, pr
Cons
As of my last knowledge update in January 2022, specific details about Dialpad's features and potential areas for improvement may have changed. However, common areas for improvement in communication platforms often include refining AI-driven features
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. Ameyo Contact Center is available on Windows, MacOs desktop platforms. Freshdesk Contact Center (formerly Freshcaller) is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Ameyo Contact Center with Freshdesk Contact Center (formerly Freshcaller). Ameyo Contact Center offers Email, Phone, Live Support and Tickets to its customers, while Freshdesk Contact Center (formerly Freshcaller) provides Email, Phone and Training.
phone
live support
tickets
phone
training
phone
live support
tickets
training
Languages Supported
Ameyo Contact Center and Freshdesk Contact Center (formerly Freshcaller) are supported in the following languages.
English
English
English
French
German
Japanese
Typical Customer
The target customer base of Ameyo Contact Center vs Freshdesk Contact Center (formerly Freshcaller) is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Agencies
Enterprises
Startups
SMEs
Enterprises
Startups
SMEs
Integrations
Find out which tools Ameyo Contact Center and Freshdesk Contact Center (formerly Freshcaller) integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!
Zendesk
Freshworks
Microsoft Dynamics
ZOHO CRM
Leadsquared
SugarCRM
Freshdesk
Freshsales
(Not Provided by Vendor)
Video
To gain a better understanding of how these Ameyo Contact Center and Freshdesk Contact Center (formerly Freshcaller) work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Ameyo Contact Center and Freshdesk Contact Center (formerly Freshcaller) and learn how they operate. Explore the company name, its location, and more!
Freshworks