Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Aspect and Five9. The critical question remains: Aspect versus Five9 - which is better? Aspect offers robust features such as Document Management, Performance Management and Quality Management while Five9 has features like Lead Management, Contact Management and Call Recording.

Plans and Pricing

Compare pricing of Aspect vs Five9 with the following detailed pricing plan info.

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Basic
$ 0

Per Month

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Bronze
$ 15

Per Month

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Silver
$ 25

Per Month

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Platinum
$ 40

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Aspect and Five9 for better insights.

Aspect Screenshot
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1/1

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Aspect Screenshot
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1/5

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Aspect Screenshot
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1/4

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Awards

Aspect and Five9 have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

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Aspect Award
Aspect Award

Payment Type

Below is the comparison of the starting price and payment method of Aspect and Five9. Information related to the payment plans of Aspect is unavailable. Whereas, Information related to the payment plans of Five9 is unavailable. Aspect provides a free trial whereas, Five9 does not provide a free trial.

Free Trial

Yearly

Free Trial

Monthly

Free Trial

Monthly

Yearly

Features

Compare between Aspect and Five9 based on their key features and functionalities to pick the right one for your business.

Document Management

Performance Management

Quality Management

Contact Management

Call Recording

Email Management

Analytics

Inbound Call Center

Outbound Call Center

Workforce Management

Customer Engagement

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Lead Management

Contact Management

Call Recording

Call Monitoring

Lead Capture

Campaign Management

Call Results

Call Transfer

Callback Scheduling

Campaign Specific Caller ID

FCC Compliance

FTC Compliance

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CRM integration

Multiuser Login & Role-based access control

Contact Management

IVR and Dial Groups

Call Routing

Internal Call Transfer

Customisable Welcome Greeting

Call Recording

Call Logs

Multiple Simultaneous Calls

Toll Free Number

Real Time Reporting

Caller ID

Conferencing

Auto-Dialer

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Historical Reporting

Call Logging

Call Queuing

Analytical Reports

Outgoing Call Tracking

Email Notifications

Call Disposition and Notes

Call Control

Unlimited Concurrent Calls

International Numbers

Outbound Caller ID

Personalized Greetings

IVR System

Skill Based Routing

Forward to Phone

Contact History

Built-In CRM

Enhanced Caller ID

Contact Tags and Custom Fields

Power Dialer

Web to Lead

Desktop Notifications

Data import and Synchronization

Email Support

Auto Dialer

Stand Alone Dialer

Call Hold

Call Barging

Call Conference

Warm Transfer

Blind Transfer

Multi Lingual IVR

Call Cascading

Incoming Call ID

Call Hold Music

Incoming SMS

Outgoing SMS

Voicemail Transcription

Country Blocking

Onboarding Coach

Phone Support

Call Mute

Call Duration

Call Volume

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Overall Ratings

Compare how Aspect stacks up against Five9 in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

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Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Aspect and Five9 in Call Center Software category, we've provided an average user rating for each software below. Aspect has received no reviews while Five9 has 1 review

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Allison Papasin

Five9

Pros

Convenience

Cons

Heavy use of data

Read all 1 reviews
Salina Dayton

Virtual calling simplified.

Pros

No disappointments, love the features. I am happy to invest in this product.

Cons

I get everything that I need for my business. Great team.

Read all 17 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. Aspect is available on Windows desktop platforms. Five9 is available on Windows, MacOs desktop platforms and IOS mobile platforms.

Windows

Windows

MacOs

IOS

Web App

Customer Support

The quality and timeliness of support are important parameters when comparing Aspect with Five9. Aspect offers Email to its customers, while Five9 provides Email, Phone, Live Support and Training.

email

phone

email

live support

training

phone

email

live support

tickets

Languages Supported

Aspect and Five9 are supported in the following languages.

Chinese

English

German

Japanese

Portuguese

Spanish

English

English

Typical Customer

The target customer base of Aspect vs Five9 is mentioned below. Check which software fits your business requirements perfectly.

Startups

SMEs

Agencies

Enterprises

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Video

To gain a better understanding of how these Aspect and Five9 work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Aspect and Five9 and learn how they operate. Explore the company name, its location, and more!

Company Name :

Aspect Software Inc.

Website :

Visit Website

Company Name :

Five9

Website :

Visit Website

Company Name :

Bueno Technologies Inc

Headquarter :

Delaware

Website :

Visit Website

Alternatives