In search of the ideal Call Center Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Avaya versus 3CX. To get better insight, here’s how users have rated these products. Avaya is rated 4.7 while 3CX is rated 5.0.

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Plans and Pricing

Compare pricing of Avaya vs 3CX with the following detailed pricing plan info. Avaya has not provided information about its pricing. On the other hand, 3CX comes in 3 packages: Standard FREE, PRO Edition, Enterprise.

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Standard FREE
$ 0

Up to 4SC

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PRO Edition
$ 250

Starting from 4SC

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Enterprise
$ 350

Starting from 4SC

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Sprout
$ 0

21 Days

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Blossom
$ 15

Agent/Month (Billed Annually)

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Garden
$ 29

Agent/Month (Billed Annually)

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Estate
$ 45

Agent/Month (Billed Annually)

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Forest
$ 69

Agent/Month (Billed Annually)

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Avaya and 3CX for better insights.

Avaya Screenshot
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Avaya Screenshot
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1/5

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Awards

Avaya and 3CX have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

Avaya Award
Avaya Award
Avaya Award
Payment Type

Below is the comparison of the starting price and payment method of Avaya and 3CX. Information related to the payment plans of Avaya is unavailable. Whereas, 3CX provides Up to 4SC payment plans.

Free Trial

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Avaya and 3CX based on their key features and functionalities to pick the right one for your business.

Call Recording

Call Management

Applications Management

Surveys & Feedback

Call Center Management

Call Sharing

Chat / Messaging

Auto Dialer

Time & Attendance

Alerts / Escalation

CRM

CRM integration

Meeting Management

Survey Management

Call Center

Quality Management

Mobile App

IVR and Dial Groups

Call Routing

Internal Call Transfer

Online Fax

Customisable Welcome Greeting

Multiple Extension

API Integration

Call Recording

Call Logs

Multiple Simultaneous Calls

Call Management

Application Integration

Collaboration Tools

Real Time Monitoring

Live chat system

Collaboration

Real Time Reporting

Dashboard

Caller ID

Conferencing

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Predictive Dialer

VoIP

Activity Tracking

Scheduling

Automatic Call Distribution

Computer Telephony

Call Logging

Call Scripting

Inbound Call Center

Outbound Call Center

Progressive Dialer

Queue Manager

Virtual Call Center

Audit Management

Call Sharing

Distributed Call Recording

Scheduled Recording

Video Call Recording

Call Queuing

Outgoing Call Tracking

Communication Management

Call Reporting

Multi-User Collaboration

Mobile Access

Call Control

Unlimited Concurrent Calls

IVR System

Contact History

Audio / Video Conferencing

Chat / Messaging

Call Results

Call Transfer

Callback Scheduling

Live Chat

Call List Management

Speech Recognition

Fax Management

Virtual Extensions

Web Conferencing

Encryption

Peer-to-Peer Recognition

Auto Dialer

Call Hold

Call Barging

Call Conference

Multi Lingual IVR

Incoming Call ID

Call Hold Music

Incoming SMS

Call Mute

Fixed Line Compatibility

Mobile Line Compatibility

Archiving

Virtual Assistant

Omni-Channel

Leaderboards / Activity Tracking

Surveys

Real-time Chat

Interactive Voice Response

Queue Management

Call Parking

Flexible Rate Tables

Provisioning

Call Duration

Call Volume

Caller Identification

Unattended Call Management

Voice Mail

SIP Trunking

Unified Communications

Ring Groups

Who Answered Log

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Call Center

IVR and Dial Groups

Call Routing

Call Recording

Call Logs

Call Management

Real Time Monitoring

Workflow Management

Key Performance Indicators

Conferencing

Call Center Management

Call Monitoring

IVR / Voice Recognition

VoIP

Historical Reporting

Automatic Call Distribution

Computer Telephony

Knowledge Base

Call Logging

Inbound Call Center

Manual Dialer

Outbound Call Center

Virtual Call Center

Call Sharing

On-Demand Recording

Data Import & Export

Gamification

Call Reporting

For Call Centers

For Sales

International Numbers

IVR System

Forward to Phone

Call Transfer

CRM integration

Call recording

Live Chat

Reporting/Analytics

Call Hold

Call Barging

Call Conference

Warm Transfer

Interactive Voice Response

Queue Management

SIP Trunking

Contextual Guidance

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Still Confused to find the best software?
Overall Ratings

Compare how Avaya stacks up against 3CX in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.3

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

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User Reviews

Based on all the user reviews and ratings received by Avaya and 3CX in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while 3CX has 3 reviews

MANOJ SAHU

Avaya review

Pros

Calling facility and productivity.

Cons

Monitoring or Recording

Read all 3 reviews
islam. Pakistan

Review for 3CX

Pros

The team that came in to help set us up was great.Being able to get some custom support on some issues.To be able to pivot and transition between 2 different phone systems has been great.

Cons

I think the GUI changes within the Web interface are horrible and are now more confusing.Being a little more user friendly.Create a simple and basic GUI for different users.

Read all 3 reviews

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Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. Avaya is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. 3CX is available on Windows desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Android

Windows

IOS

Android

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Avaya with 3CX. Avaya offers Email, Phone and Tickets to its customers, while 3CX provides Email, Phone, Live Support, Training and Tickets.

phone

email

tickets

phone

email

live support

tickets

training

phone

email

training

Languages Supported

Avaya and 3CX are supported in the following languages.

English

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Polish

Portuguese

Russian

Spanish

English

Typical Customer

The target customer base of Avaya vs 3CX is mentioned below. Check which software fits your business requirements perfectly.

SMBs

Enterprises

Startups

SMBs

Enterprises

Startups

SMBs

Enterprises

Integrations

Find out which tools Avaya and 3CX integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!

(Not Provided by Vendor)

Hubspot

1C

amoCRM

Bitrix24

ConectWise

Datev

EveryoneAPI

Freshdesk

Freshsales

Microsoft Dynamics 365

Microsoft Office 365

Microsoft Outlook

MongoDB

MS Exchange

MS SQL Server

Nutshell

Salesforce

Vtiger

Zendesk

Zoho

Freshdesk

Freshsales

Video

To gain a better understanding of how these Avaya and 3CX work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Avaya and 3CX and learn how they operate. Explore the company name, its location, and more!

Company Name :

Avaya Inc

Headquarter :

none

Website :

Visit Website

Company Name :

3CX

Headquarter :

Nicosia

Website :

Visit Website

Company Name :

Freshworks

Website :

Visit Website

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