In search of the ideal Call Center Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Avaya versus 3CX. To get better insight, here’s how users have rated these products. Avaya is rated 4.7 while 3CX is rated 5.0.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Avaya vs 3CX with the following detailed pricing plan info. Avaya has not provided information about its pricing. On the other hand, 3CX comes in 3 packages: Standard FREE, PRO Edition, Enterprise.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Avaya and 3CX based on their key features and functionalities to pick the right one for your business.
- Skill Based Routing
- Call Back Functionality
- Unified Communications
- Historical Reporting
- Voicemail Integration
- Call Monitoring
- Real Time Reporting
- Quality Management
- Call Recording
- Speech Analytics
- Call Queuing
- Applications Management
- Auto Dialer
- CRM Integration
- Alerts / Escalation
- Skill Based Routing
- Call Back Functionality
- Unified Communications
- Historical Reporting
- Voicemail Integration
- Call Monitoring
- Real Time Reporting
- Quality Management
- Call Recording
- Speech Analytics
- Call Queuing
- Applications Management
- Auto Dialer
- CRM Integration
- Alerts / Escalation
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Avaya and 3CX for better insights.
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Awards
Avaya and 3CX have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
User Reviews
Based on all the user reviews and ratings received by Avaya and 3CX in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while 3CX has 3 reviews
Pros
Calling facility and productivity.
Posted by - MANOJ SAHU
Pros
Smooth Calling Experience & Easy Connectivity.
Posted by - Inderjeet Singh
Cons
Monitoring or Recording
Posted by - MANOJ SAHU
Cons
Disconnects automatically when the traffic increases.
Posted by - Inderjeet Singh
Pros
As an AI language model, I dont have personal preferences or opinions. However, based on the information available, some of the impressive features of 3CX include its ease of use, flexibility, and scalability, which make it suitable for businesses of all sizes. It also provides a wide range of communication tools, such as video conferencing, live chat, and screen sharing, all of which are integrated into a single platform. Additionally, its advanced call center features and reporting capabilities are highly beneficial for businesses that require a sophisticated phone system.
Posted by - hajra nazar
Pros
The video calls where we can connect with workmates or do interviews and small meetings at a distance.
Posted by - Nonak
Cons
Some users have reported that the initial setup process of 3CX can be complex and time-consuming, especially for those who are not familiar with VoIP systems. Additionally, some users have experienced issues with call quality, although this is a relatively rare occurrence. Other areas where 3CX could improve include mobile app usability, web meeting performance, and CRM integration. Overall, while 3CX is highly regarded for its robust feature set, some users have reported a need for additional functionality and more seamless integration with other tools.
Posted by - hajra nazar
Cons
I couldnt find a bad feature except that the system sometimes stops making calls temporarily. Still unsure whether the problem is from the software or the server.
Posted by - Nonak
Specifications
Check out the specifications of Avaya and 3CX. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Avaya and 3CX. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Avaya and 3CX work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Avaya and 3CX and learn how they operate. Explore the company name, its location, and more!
Avaya Inc
none
3CX
Nicosia
Alternatives
FAQs
Avaya and 3CX cater to which types of businesses?
Avaya is suitable for SMBs & Enterprises, whereas 3CX is suitable for Startups, SMBs & Enterprises.
Which is the better option between Avaya and 3CX?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, 3CX has an advantage over Avaya.
For what other purposes can Avaya and 3CX be used?
Apart from being a Call Center software, Avaya can be used as a call recording software, call tracking software, predictive dialer software and telemarketing software, while 3CX can be utilized as a cloud telephony software, cloud pbx system and softphone software.
What are the key features of Avaya and 3CX?
Key features of Avaya include automatic call distribution (acd), interactive voice response (ivr), call recording, real time reporting, historical reporting, workforce management, while 3CX offers features, such as call queues, ivr (interactive voice response), call recording, live chat.
Which mobile platforms do Avaya and 3CX support?
Avaya and 3CX both support Android and IOS.
Avaya
