Are you struggling to find the perfect Call Center Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Avaya vs. 3CX all in one place to simplify your decision-making process. Avaya is rated 4.7 while 3CX is rated 5.0.
You May Also Like
Featured products that are similar to the ones you selected below.
All Call Center Software Products ›››Plans and Pricing
Compare pricing of Avaya vs 3CX with the following detailed pricing plan info. Avaya has not provided information about its pricing. On the other hand, 3CX comes in 3 packages: Standard FREE, PRO Edition, Enterprise.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Avaya and 3CX for better insights.
Awards
Avaya and 3CX have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
Payment Type
Below is the comparison of the starting price and payment method of Avaya and 3CX. Information related to the payment plans of Avaya is unavailable. Whereas, 3CX provides Up to 4SC payment plans.
Free Trial
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Avaya and 3CX based on their key features and functionalities to pick the right one for your business.
Call Recording
Call Management
Applications Management
Surveys & Feedback
Call Center Management
Call Sharing
Chat / Messaging
Auto Dialer
Time & Attendance
Alerts / Escalation
CRM
CRM integration
Meeting Management
Survey Management
Call Center
Quality Management
Mobile App
IVR and Dial Groups
Call Routing
Internal Call Transfer
CRM
CRM & Sales Dashboards
Customer Management
Customer Support
Knowledge Management
Social CRM
Opportunity Management
Lead Management
Contact Management
Sales Force Automation
Still Confused to find the best software?
Overall Ratings
Compare how Avaya stacks up against 3CX in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Avaya and 3CX in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while 3CX has 3 reviews
Avaya review
Pros
Calling facility and productivity.
Cons
Monitoring or Recording
Review for 3CX
Pros
The team that came in to help set us up was great.Being able to get some custom support on some issues.To be able to pivot and transition between 2 different phone systems has been great.
Cons
I think the GUI changes within the Web interface are horrible and are now more confusing.Being a little more user friendly.Create a simple and basic GUI for different users.
Salesforce brings scalability and security
Pros
It can be customized easily to meet the specific needs. It is versatile.
Cons
User interface and integration flexibility could be improved. learning process could be improved as well.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. Avaya is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. 3CX is available on Windows desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Windows
IOS
Android
Web App
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Avaya with 3CX. Avaya offers Email, Phone and Tickets to its customers, while 3CX provides Email, Phone, Live Support, Training and Tickets.
phone
tickets
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Avaya and 3CX are supported in the following languages.
English
Chinese
Danish
Dutch
English
French
German
Italian
Japanese
Polish
Portuguese
Russian
Spanish
Chinese
Danish
Dutch
English
French
Italian
Japanese
Korean
Portuguese
Slovenian
Spanish
Swedish
Thai
Typical Customer
The target customer base of Avaya vs 3CX is mentioned below. Check which software fits your business requirements perfectly.
SMEs
Enterprises
Startups
SMEs
Enterprises
Freelancer
Startups
Integrations
Find out which tools Avaya and 3CX integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!
(Not Provided by Vendor)
Hubspot
1C
amoCRM
Bitrix24
ConectWise
Datev
EveryoneAPI
Freshdesk
Freshsales
Microsoft Dynamics 365
Microsoft Office 365
Microsoft Outlook
MongoDB
MS Exchange
MS SQL Server
Nutshell
Salesforce
Vtiger
Zendesk
Zoho
(Not Provided by Vendor)
Video
To gain a better understanding of how these Avaya and 3CX work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Avaya and 3CX and learn how they operate. Explore the company name, its location, and more!