Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Avaya and Aircall. The critical question remains: Avaya versus Aircall - which is better? Avaya offers robust features such as Call Recording, Call Management and Applications Management while Aircall has features like Call Routing, Call Recording and Call Management.
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Plans and Pricing
Compare pricing of Avaya vs Aircall with the following detailed pricing plan info. Avaya has not provided information about its pricing. On the other hand, Aircall comes in 2 packages: Premium, Enterprise.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Avaya and Aircall for better insights.
Awards
Avaya and Aircall have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
Payment Type
Below is the comparison of the starting price and payment method of Avaya and Aircall. Information related to the payment plans of Avaya is unavailable. Whereas, Aircall provides User/Month/Billed Annually payment plans.
Free Trial
Monthly
Free Trial
Monthly
Yearly
Features
Compare between Avaya and Aircall based on their key features and functionalities to pick the right one for your business.
Call Recording
Call Management
Applications Management
Surveys & Feedback
Call Center Management
Call Sharing
Chat / Messaging
Auto Dialer
Time & Attendance
Alerts / Escalation
Call Routing
Call Recording
Call Management
Call Monitoring
IVR / Voice Recognition
Blended Call Center
Call Logging
Inbound Call Center
Outbound Call Center
Virtual Call Center
CRM integration
Multiuser Login & Role-based access control
Contact Management
IVR and Dial Groups
Call Routing
Internal Call Transfer
Customisable Welcome Greeting
Call Recording
Call Logs
Multiple Simultaneous Calls
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Overall Ratings
Compare how Avaya stacks up against Aircall in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Avaya and Aircall in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while Aircall has not received any reviews. Be the first one to write Aircall review
Avaya review
Pros
Calling facility and productivity.
Cons
Monitoring or Recording
No reviews yet. Be the first to review
Write a reviewVirtual calling simplified.
Pros
No disappointments, love the features. I am happy to invest in this product.
Cons
I get everything that I need for my business. Great team.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. Avaya is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Aircall is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
Customer Support
The quality and timeliness of support are important parameters when comparing Avaya with Aircall. Avaya offers Email, Phone and Tickets to its customers, while Aircall provides Email, Phone and Training.
phone
tickets
phone
training
phone
live support
tickets
Languages Supported
Avaya and Aircall are supported in the following languages.
English
English
French
English
Typical Customer
The target customer base of Avaya vs Aircall is mentioned below. Check which software fits your business requirements perfectly.
SMEs
Enterprises
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Video
To gain a better understanding of how these Avaya and Aircall work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Avaya and Aircall and learn how they operate. Explore the company name, its location, and more!
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