Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Avaya and Anywhere365. The critical question remains: Avaya versus Anywhere365 - which is better? Avaya offers robust features such as surveys & feedback, real time reporting and agent scripting while Anywhere365 has features like call recording, crm integration and agent scripting.
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List of All Call Center Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Avaya vs Anywhere365 with the following detailed pricing plan info.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Avaya and Anywhere365 based on their key features and functionalities to pick the right one for your business.
- Surveys & Feedback
- Real Time Reporting
- Agent Scripting
- Interactive Voice Response (ivr)
- Auto Dialer
- Speech Analytics
- CRM Integration
- Call Queuing
- Historical Reporting
- Automatic Call Distribution (acd)
- Call Recording
- Call Center Management
- Chat / Messaging
- Quality Management
- Remote Agent Support
- Surveys & Feedback
- Real Time Reporting
- Agent Scripting
- Interactive Voice Response (ivr)
- Auto Dialer
- Speech Analytics
- CRM Integration
- Call Queuing
- Historical Reporting
- Automatic Call Distribution (acd)
- Call Recording
- Call Center Management
- Chat / Messaging
- Quality Management
- Remote Agent Support
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Avaya and Anywhere365 for better insights.
Awards
Avaya and Anywhere365 have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
User Reviews
Based on all the user reviews and ratings received by Avaya and Anywhere365 in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while Anywhere365 has not received any reviews. Be the first one to write Anywhere365 review
Pros
Smooth Calling Experience & Easy Connectivity.
Posted by - Inderjeet Singh
Pros
Calling facility and productivity.
Posted by - MANOJ SAHU
Cons
Disconnects automatically when the traffic increases.
Posted by - Inderjeet Singh
Cons
Monitoring or Recording
Posted by - MANOJ SAHU
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Avaya and Anywhere365. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Avaya and Anywhere365 work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Avaya and Anywhere365 and learn how they operate. Explore the company name, its location, and more!
Avaya Inc
none
Anywhere365
Rotterdam
Alternatives
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FAQs
For what other purposes can Avaya and Anywhere365 be used?
Apart from being a Call Center software, Avaya can be used as a call recording software, call tracking software, predictive dialer software and telemarketing software, while Anywhere365 can be utilized as a cloud contact center solutions.
Do Avaya and Anywhere365 offer a free trial?
Avaya provides a free trial, while Anywhere365 doesn’t offer free trial.
What are the key features of Avaya and Anywhere365?
Key features of Avaya include automatic call distribution (acd), interactive voice response (ivr), call recording, real time reporting, historical reporting, workforce management, while Anywhere365 offers features, such as dialogue management, skill based routing, ivr (interactive voice response), real time dashboard.
Avaya and Anywhere365 cater to which types of businesses?
Avaya is suitable for SMBs & Enterprises, whereas Anywhere365 is suitable for Startups, SMBs, Mid-Market & Enterprises.
Which mobile platforms do Avaya and Anywhere365 support?
Avaya supports Android and IOS, while Anywhere365 supports Android.
Avaya
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